Customer Service Jobs at DoorDash with Visa Sponsorship
Customer Service jobs at DoorDash support a fast-moving logistics and delivery platform, and the company has a consistent track record of sponsoring work visas for this function. If you're on an F-1, H-1B visa, or another work-authorized status, DoorDash is a legitimate path worth targeting.
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Get Access To All JobsAbout The Team
The Customer Experience team serves as a foundational operations pillar at DoorDash, dedicated to resolving friction within the last mile. We architect and oversee an expansive global network of support centers, obsessing over the user journey to ensure every interaction is seamless and reliable. Our mission is to scale a best-in-class support infrastructure that advocates for our community and delivers excellence at the lowest level of detail.
About The Role
DoorDash is looking for a Director of Customer Experience Strategy & Operations to define and scale the operating systems that shape how consumers, Dashers, and our broader marketplace experience DoorDash. This leader will own a broad portfolio across customer experience strategy, support operations, policies and processes, safety-critical contact handling, and cross-functional CX initiatives across business lines including New Verticals, International, Dasher, Marketplace, and DashPass. You will lead a high-performing S&O team, partner deeply with Product, Engineering, Analytics, Fraud, Operations, and senior business leaders, and translate ambiguous customer and operational problems into scalable solutions. We are especially excited about leaders who bring an AI-native operating mindset: people who have used AI, automation, lightweight tooling, or internal apps to solve real problems, improve team productivity, and redesign manual workflows. This role is an opportunity to apply that builder mindset at marketplace scale.
You’re Excited About This Opportunity Because You Will…
- Define the vision, metrics, and operating principles for a best-in-class customer experience across consumers, Dashers, and emerging business lines.
- Lead a high-impact S&O team responsible for turning defining the customer experience using a multitude of inputs.
- Redesign how CX work gets done by combining people, process, product, data, and AI-enabled workflows.
- Partner with Product, Engineering, Analytics, Fraud, Marketplace, New Verticals, International, Dasher, and DashPass teams to shape the experience across DoorDash’s most important audiences.
- Operate from strategy to lowest-level detail: setting executive-level direction while staying close to data, user journeys, case reviews, and frontline operational reality.
- Build and scale new processes, tools, and mechanisms that improve quality, reduce friction, and help teams move faster.
We’re Excited About You Because…
- You have 10+ years of experience solving complex problems in strategy, operations, product operations, customer experience, marketplace operations, consulting, or a similarly analytical operating role.
- You are an AI-native operator - you have solved productivity problems and are able to dig into data quickly, and surface insights to translate to action.
- You are energized by working within a 24/7 global operations organization to scale new processes and initiatives.
- You are comfortable with ambiguity and can scale yourself to work on different types of problems - from case reviews to setting high level vision and strategy.
- You have experience collaborating with multiple different types of stakeholders - from Product to Operations to Analytics.
- You have built, developed, and raised the bar for high-performing teams.
- Bachelor’s Degree required, MBA or Master’s Degree a plus.
Compensation
The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
See Below For Paid Time Off Details
For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
The national base pay range for this position within the United States, including Illinois and Colorado: $170,000—$250,000 USD.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.
About The Team
The Customer Experience team serves as a foundational operations pillar at DoorDash, dedicated to resolving friction within the last mile. We architect and oversee an expansive global network of support centers, obsessing over the user journey to ensure every interaction is seamless and reliable. Our mission is to scale a best-in-class support infrastructure that advocates for our community and delivers excellence at the lowest level of detail.
About The Role
DoorDash is looking for a Director of Customer Experience Strategy & Operations to define and scale the operating systems that shape how consumers, Dashers, and our broader marketplace experience DoorDash. This leader will own a broad portfolio across customer experience strategy, support operations, policies and processes, safety-critical contact handling, and cross-functional CX initiatives across business lines including New Verticals, International, Dasher, Marketplace, and DashPass. You will lead a high-performing S&O team, partner deeply with Product, Engineering, Analytics, Fraud, Operations, and senior business leaders, and translate ambiguous customer and operational problems into scalable solutions. We are especially excited about leaders who bring an AI-native operating mindset: people who have used AI, automation, lightweight tooling, or internal apps to solve real problems, improve team productivity, and redesign manual workflows. This role is an opportunity to apply that builder mindset at marketplace scale.
You’re Excited About This Opportunity Because You Will…
- Define the vision, metrics, and operating principles for a best-in-class customer experience across consumers, Dashers, and emerging business lines.
- Lead a high-impact S&O team responsible for turning defining the customer experience using a multitude of inputs.
- Redesign how CX work gets done by combining people, process, product, data, and AI-enabled workflows.
- Partner with Product, Engineering, Analytics, Fraud, Marketplace, New Verticals, International, Dasher, and DashPass teams to shape the experience across DoorDash’s most important audiences.
- Operate from strategy to lowest-level detail: setting executive-level direction while staying close to data, user journeys, case reviews, and frontline operational reality.
- Build and scale new processes, tools, and mechanisms that improve quality, reduce friction, and help teams move faster.
We’re Excited About You Because…
- You have 10+ years of experience solving complex problems in strategy, operations, product operations, customer experience, marketplace operations, consulting, or a similarly analytical operating role.
- You are an AI-native operator - you have solved productivity problems and are able to dig into data quickly, and surface insights to translate to action.
- You are energized by working within a 24/7 global operations organization to scale new processes and initiatives.
- You are comfortable with ambiguity and can scale yourself to work on different types of problems - from case reviews to setting high level vision and strategy.
- You have experience collaborating with multiple different types of stakeholders - from Product to Operations to Analytics.
- You have built, developed, and raised the bar for high-performing teams.
- Bachelor’s Degree required, MBA or Master’s Degree a plus.
Compensation
The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
See Below For Paid Time Off Details
For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
The national base pay range for this position within the United States, including Illinois and Colorado: $170,000—$250,000 USD.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.
See all Customer Service Jobs at DoorDash
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Jobs at DoorDash.
Get Access To All JobsTips for Finding Customer Service Jobs at DoorDash
Align your resume to DoorDash's support model
DoorDash Customer Service roles focus on high-volume, multi-channel support for dashers, merchants, and consumers. Tailor your resume to show experience with CRM platforms, ticket resolution metrics, and cross-functional escalation handling, not just general customer service.
Clarify your OPT or CPT timeline upfront
F-1 students have a narrow window between OPT authorization and H-1B cap-gap eligibility. Before your first interview, know your OPT end date and whether DoorDash's H-1B filing timeline aligns with the April USCIS registration window.
Search verified sponsoring employers on Migrate Mate
Filter by Customer Service roles and sponsorship type to find DoorDash openings confirmed to support visa candidates. Migrate Mate surfaces roles with documented sponsorship history, so you're not guessing based on a job listing that says 'visa sponsorship available.'
Target DoorDash's enterprise and platform support teams
Customer Service hiring at DoorDash concentrates around merchant operations and platform trust roles. These teams deal with business-level clients and complex escalations, which strengthens the specialty occupation argument needed for H-1B or E-3 petitions.
Request the LCA before accepting your offer
Before signing, confirm that your employer has filed or can promptly file a Labor Condition Application with DOL. The LCA must be certified before USCIS can process your H-1B, H-1B1 visa, or E-3 petition, and delays here push back your start date.
Prepare for the specialty occupation question in your petition
USCIS scrutinizes Customer Service roles under H-1B specialty occupation rules. Document how your position requires a specific bachelor's degree, whether that's in communications, business, or a technical field, not just any degree or equivalent experience.
Frequently Asked Questions
Does DoorDash sponsor H-1B visas for Customer Service?
Yes, DoorDash sponsors H-1B visas for Customer Service roles. The company participates in the annual H-1B cap lottery and has a documented history of sponsoring candidates in this function. Your offer letter and the role's degree requirements will need to support the specialty occupation classification that USCIS requires for H-1B approval.
Which visa types does DoorDash commonly sponsor for Customer Service roles?
DoorDash supports a range of visa categories for Customer Service hires, including H-1B, H-1B1 visa for Chilean and Singaporean nationals, E-3 visa for Australian citizens, TN visa for Canadian and Mexican professionals, F-1 OPT and CPT for students in active programs, and Green Card pathways through EB-2 and EB-3 for longer-term employees.
How do I apply for Customer Service jobs at DoorDash?
Start by browsing open Customer Service roles on DoorDash's careers page or through Migrate Mate, which filters for positions with confirmed visa sponsorship. When you apply, tailor your application to the specific support function, whether that's merchant operations, dasher support, or consumer trust, and be upfront about your visa status early in the recruiter conversation.
What qualifications does DoorDash look for in Customer Service candidates who need sponsorship?
DoorDash typically looks for candidates with a bachelor's degree in a relevant field such as business, communications, or operations, combined with hands-on experience in high-volume support environments. For visa-sponsored roles, the degree field matters because it anchors the specialty occupation argument. Experience with CRM tools, escalation workflows, and cross-functional coordination strengthens your candidacy significantly.
How do I time my Customer Service job search around visa filing deadlines?
H-1B registration opens in March each year, with the lottery running before April 1. If you're on OPT, you need a job offer and approved registration before your OPT expires to use cap-gap protection. For E-3 and TN candidates, filings can happen year-round, which gives you more flexibility. Start your DoorDash application at least three to four months before your current status expires to leave room for offer negotiation and petition preparation.