Customer Marketing Manager Jobs at DoorDash with Visa Sponsorship
DoorDash hires Customer Marketing Manager talent across its consumer, merchant, and Dasher business lines, and the company has a consistent record of supporting work visa sponsorship for marketing professionals. If you're targeting this role, DoorDash is a realistic path to U.S. sponsorship in the tech and logistics space.
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Get Access To All JobsAbout The Team
DoorDash’s mission is to grow and empower local economies. By building intelligent, last-mile delivery technology for local cities, DoorDash connects people with the local businesses they care about — helping grow businesses and the communities that support those businesses. To help further that mission, the B2B Marketing team is responsible for helping Merchants find the right DoorDash products and services to grow their businesses. We do this by building lasting relationships with our B2B audiences through personalized, scalable, cross-channel experiences that drive retention and engagement. We take pride in being the trusted advisor to our SMB Merchants, and the prominent Merchant advocate to our cross-functional partners — navigating them through every step of their DoorDash journey and empowering them with the right, personalized resources, education, and suite of solutions to maximize their business, at scale.
About The Role
As the Senior Manager of Retention Marketing, B2B, you will lead a team of Marketers responsible for marketing communications with Merchants via owned channels (CRM) that provide education, information and tools to empower their success on the DoorDash platform. From providing early Merchant education and guiding tool adoption to testing and selling new MX-facing products, you will lead a team that strategically leverages every touchpoint to deepen the Merchant’s relationship with DoorDash and support their long-term success. You will collaborate with fellow leaders in the Merchant organization to continually hone the vision for Merchant Retention Marketing and then translate it into near and longer-term functional roadmaps that your team brings to life. You will build relationships with cross-functional stakeholders and deliver on shared business goals. You will be the key advocate for Merchant Retention Marketing needs, including Marketing Technology, Product, and Analytics needs.
You’re Excited About This Opportunity Because You Will…
- Own the full CRM lifecycle strategy for Merchants, Advertisers, and DoorDash for Business users, including onboarding, activation, product adoption, and churn mitigation
- Define and own priority KPIs, continually analyzing emerging Merchant dynamics and responding appropriately
- Lead the development of annual and quarterly B2B marketing plans, maximizing incremental gains to meet overarching B2B business targets
- Lead and develop a high-performing team of Lifecycle Marketers who build and execute campaigns that drive business results and successful outcomes for our B2B audiences
- Partner with Campaign Operations to ensure all lifecycle campaigns are launched with consistency, speed, and high quality
- Advance technical and strategic B2B CRM capabilities by improving targeting logic, creative tooling, journey management, and experimentation infrastructure
- Drive innovation in personalization and automation by partnering with MarTech, Engineering, and Analytics to unlock new levers and channels
- Serve as a key strategic partner to B2B business leads across Product, Strategy & Operations, Marketing, and Sales
We’re Excited About You Because You Have…
- 8+ years experience in B2B marketing, engagement or operations with 5+ years managing high performing teams
- A results-oriented mentality with a track record of developing profitable B2B retention marketing programs and exceeding performance & revenue targets
- Strong analytical skills; ability to translate large and disparate data sets into hypotheses and an experimentation strategy
- Strong experience with CRM technology including Marketing Automation platforms and CRM tools
- A highly motivated, entrepreneurial spirit and ability to work independently, while also skilled at building strong internal relationships and consensus on initiatives
- Passion for customer experience and delivering incremental value to customers
- The ability to think and perform both tactically and strategically
- The ability to pivot readily and react to real-time data
- Bachelor’s Degree; Master’s degree a plus
We expect this position to be filled by 5/26/26.
Compensation
The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information. DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here.
See Below For Paid Time Off Details
For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
The national base pay range for this position within the United States, including Illinois and Colorado: $159,800—$235,000 USD
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination:
In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
About The Team
DoorDash’s mission is to grow and empower local economies. By building intelligent, last-mile delivery technology for local cities, DoorDash connects people with the local businesses they care about — helping grow businesses and the communities that support those businesses. To help further that mission, the B2B Marketing team is responsible for helping Merchants find the right DoorDash products and services to grow their businesses. We do this by building lasting relationships with our B2B audiences through personalized, scalable, cross-channel experiences that drive retention and engagement. We take pride in being the trusted advisor to our SMB Merchants, and the prominent Merchant advocate to our cross-functional partners — navigating them through every step of their DoorDash journey and empowering them with the right, personalized resources, education, and suite of solutions to maximize their business, at scale.
About The Role
As the Senior Manager of Retention Marketing, B2B, you will lead a team of Marketers responsible for marketing communications with Merchants via owned channels (CRM) that provide education, information and tools to empower their success on the DoorDash platform. From providing early Merchant education and guiding tool adoption to testing and selling new MX-facing products, you will lead a team that strategically leverages every touchpoint to deepen the Merchant’s relationship with DoorDash and support their long-term success. You will collaborate with fellow leaders in the Merchant organization to continually hone the vision for Merchant Retention Marketing and then translate it into near and longer-term functional roadmaps that your team brings to life. You will build relationships with cross-functional stakeholders and deliver on shared business goals. You will be the key advocate for Merchant Retention Marketing needs, including Marketing Technology, Product, and Analytics needs.
You’re Excited About This Opportunity Because You Will…
- Own the full CRM lifecycle strategy for Merchants, Advertisers, and DoorDash for Business users, including onboarding, activation, product adoption, and churn mitigation
- Define and own priority KPIs, continually analyzing emerging Merchant dynamics and responding appropriately
- Lead the development of annual and quarterly B2B marketing plans, maximizing incremental gains to meet overarching B2B business targets
- Lead and develop a high-performing team of Lifecycle Marketers who build and execute campaigns that drive business results and successful outcomes for our B2B audiences
- Partner with Campaign Operations to ensure all lifecycle campaigns are launched with consistency, speed, and high quality
- Advance technical and strategic B2B CRM capabilities by improving targeting logic, creative tooling, journey management, and experimentation infrastructure
- Drive innovation in personalization and automation by partnering with MarTech, Engineering, and Analytics to unlock new levers and channels
- Serve as a key strategic partner to B2B business leads across Product, Strategy & Operations, Marketing, and Sales
We’re Excited About You Because You Have…
- 8+ years experience in B2B marketing, engagement or operations with 5+ years managing high performing teams
- A results-oriented mentality with a track record of developing profitable B2B retention marketing programs and exceeding performance & revenue targets
- Strong analytical skills; ability to translate large and disparate data sets into hypotheses and an experimentation strategy
- Strong experience with CRM technology including Marketing Automation platforms and CRM tools
- A highly motivated, entrepreneurial spirit and ability to work independently, while also skilled at building strong internal relationships and consensus on initiatives
- Passion for customer experience and delivering incremental value to customers
- The ability to think and perform both tactically and strategically
- The ability to pivot readily and react to real-time data
- Bachelor’s Degree; Master’s degree a plus
We expect this position to be filled by 5/26/26.
Compensation
The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information. DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here.
See Below For Paid Time Off Details
For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
The national base pay range for this position within the United States, including Illinois and Colorado: $159,800—$235,000 USD
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination:
In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
See all 37+ Customer Marketing Manager at DoorDash jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Marketing Manager at DoorDash roles.
Get Access To All JobsTips for Finding Customer Marketing Manager Jobs at DoorDash Jobs
Align your portfolio to DoorDash's growth levers
DoorDash evaluates Customer Marketing Managers on lifecycle marketing, retention campaigns, and cross-functional go-to-market work. Bring case studies showing measurable impact on customer engagement or LTV, not just campaign execution.
Target DoorDash's Consumer or Merchant marketing teams
Customer Marketing Manager openings at DoorDash concentrate around its consumer lifecycle and merchant growth functions. Filtering by these verticals in your search gives you the highest-probability postings for sponsored marketing hires.
Use Migrate Mate to surface active sponsorship-eligible roles
DoorDash posts Customer Marketing Manager roles across multiple locations and sub-teams, and not all explicitly mention sponsorship. Migrate Mate filters for verified sponsoring employers, so you only spend time on roles where sponsorship is confirmed.
Get your specialty occupation documentation ready early
For H-1B or E-3 petitions, your employer needs evidence that the Customer Marketing Manager role requires a specialized degree, typically in marketing, business, or communications. Gather your transcripts and any credential evaluations before you reach the offer stage.
Understand the USCIS H-1B cap timeline if you're not yet in status
If you're applying outside of OPT or a cap-exempt pathway, the H-1B lottery registration opens in March for an October 1 start date. Confirming your timeline with DoorDash's HR team early prevents gaps between your offer and your authorized start date.
Customer Marketing Manager at DoorDash jobs are hiring across the US. Find yours.
Find Customer Marketing Manager at DoorDash JobsFrequently Asked Questions
Does DoorDash sponsor H-1B visas for Customer Marketing Managers?
Yes, DoorDash sponsors H-1B visas for Customer Marketing Manager roles. The company has an established pattern of supporting work visa petitions for marketing professionals across its consumer, merchant, and Dasher growth teams. You should confirm sponsorship availability directly with the recruiter during your initial screen, since individual team budgets and timelines can affect the process.
How do I apply for Customer Marketing Manager jobs at DoorDash?
Applications go through DoorDash's careers portal at careers.doordash.com. Search for Customer Marketing Manager by title and filter by the business unit that matches your background, such as consumer, merchant, or international. Migrate Mate also aggregates DoorDash's open roles filtered for visa sponsorship eligibility, which helps you identify which postings are actively hiring sponsored candidates.
Which visa types does DoorDash commonly sponsor for Customer Marketing Manager roles?
DoorDash sponsors H-1B and H-1B1 visas for marketing roles, along with the E-3 for Australian citizens and TN status for Canadian and Mexican nationals in qualifying occupations. For F-1 students, OPT and CPT are also supported. Candidates already on an employment-based Green Card pathway through EB-2 or EB-3 can often continue that process once hired.
What qualifications does DoorDash expect for a Customer Marketing Manager?
DoorDash typically looks for a bachelor's degree in marketing, business, communications, or a related field, plus several years of experience in lifecycle, CRM, or growth marketing. Familiarity with segmentation, A/B testing, and cross-functional campaign execution is expected. For specialty occupation visa petitions, having a directly relevant degree strengthens the case that the role requires specialized knowledge.
How long does the visa sponsorship process take when hired at DoorDash?
Timeline depends on your visa category. E-3 and TN petitions can move within weeks of an offer since they don't require lottery selection. H-1B requires USCIS lottery registration in March and a work start date no earlier than October 1 of that year. USCIS premium processing, which DoorDash has used for marketing hires, can reduce adjudication time to around 15 business days once the petition is filed.
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