Customer Support Jobs at Fastenal with Visa Sponsorship
Customer Support jobs at Fastenal sit within a large-scale manufacturing distribution network, handling everything from order management to technical product questions. Fastenal has a track record of sponsoring international workers across multiple visa categories for this function, making it a realistic target for visa-dependent job seekers.
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Customer Supply Chain Support
Location: 2555 S Valley Parkway, Lewisville, TX 75067
TX604 In Plant Store
Part-time Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm
Up to 28 hours/week
Overview:
Working as Part-time Customer Supply Chain Support, you will engage in a variety of activities to support the customer's supply chain in order to improve the performance of the onsite business. This is an entry level position where you will build a foundation of experience in customer relationship management and operations. This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals.
Responsibilities:
The duties and responsibilities of this position include, but are not limited to:
- Responding and coordinating resources relative to customer requests
- Managing inventory
- Placing and fulfilling orders
- Receiving and shipping inventory
- Executing inventory fulfillment within the customer facility
- Sourcing and quoting new and existing products
- Participating in continuous improvement activities and implementing new business processes
- Monetizing and reporting the value of supply chain management activities to the customer
REQUIRED POSITION QUALIFICATIONS:
The following skills and qualifications are required for this position:
- 18 years of age or older, due to the nature of work
- Possess or are working towards a degree in Supply Chain/Operations Management OR have equivalent industry experience and knowledge of the local market
- Excellent written and oral communication skills
- Proficient computer skills
- Demonstrate strong math aptitude, attention to detail and sense of urgency
- Highly motivated, self-directed and customer service oriented
- Be comfortable in a sales-oriented environment
- Demonstrate our core values of ambition, innovation, integrity and teamwork
- Lift, slide, carry and lower packages that typically weigh 25lbs-50lbs and may weigh up to 75lbs
- Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY)
PREFERRED POSITION QUALIFICATIONS:
- Possess a current full valid driver's license issued in the country where the job is located (including successful completion of any applicable graduated license program for your state or province) as well as the ability to meet our driving record requirements to use a company vehicle, as needed
- Possess an interest in career advancement
About us:
Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders.
As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal.
PART-TIME BENEFIT:
Fastenal offers a 401(k) with an employer contribution.
Job Description
Customer Supply Chain Support
Location: 2555 S Valley Parkway, Lewisville, TX 75067
TX604 In Plant Store
Part-time Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm
Up to 28 hours/week
Overview:
Working as Part-time Customer Supply Chain Support, you will engage in a variety of activities to support the customer's supply chain in order to improve the performance of the onsite business. This is an entry level position where you will build a foundation of experience in customer relationship management and operations. This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals.
Responsibilities:
The duties and responsibilities of this position include, but are not limited to:
- Responding and coordinating resources relative to customer requests
- Managing inventory
- Placing and fulfilling orders
- Receiving and shipping inventory
- Executing inventory fulfillment within the customer facility
- Sourcing and quoting new and existing products
- Participating in continuous improvement activities and implementing new business processes
- Monetizing and reporting the value of supply chain management activities to the customer
REQUIRED POSITION QUALIFICATIONS:
The following skills and qualifications are required for this position:
- 18 years of age or older, due to the nature of work
- Possess or are working towards a degree in Supply Chain/Operations Management OR have equivalent industry experience and knowledge of the local market
- Excellent written and oral communication skills
- Proficient computer skills
- Demonstrate strong math aptitude, attention to detail and sense of urgency
- Highly motivated, self-directed and customer service oriented
- Be comfortable in a sales-oriented environment
- Demonstrate our core values of ambition, innovation, integrity and teamwork
- Lift, slide, carry and lower packages that typically weigh 25lbs-50lbs and may weigh up to 75lbs
- Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY)
PREFERRED POSITION QUALIFICATIONS:
- Possess a current full valid driver's license issued in the country where the job is located (including successful completion of any applicable graduated license program for your state or province) as well as the ability to meet our driving record requirements to use a company vehicle, as needed
- Possess an interest in career advancement
About us:
Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders.
As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal.
PART-TIME BENEFIT:
Fastenal offers a 401(k) with an employer contribution.
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Get Access To All JobsTips for Finding Customer Support Jobs at Fastenal
Frame your technical product knowledge upfront
Fastenal's customer support teams advise on industrial fasteners, safety supplies, and construction products. Highlight any hands-on manufacturing, supply chain, or technical sales experience in your resume before you apply, since generic call-center backgrounds rarely advance past initial screening.
Target branch-level openings alongside corporate postings
Fastenal fills customer support roles at distribution branches across the country, not just at headquarters. Applying to branch-level openings often means fewer competing applicants and faster hiring timelines, which matters when your OPT or grace period has limited runway.
Confirm sponsorship willingness before your first interview
Fastenal supports H-1B, TN, and Green Card pathways for this function, but individual hiring managers may not initiate that conversation. Ask the recruiter directly during the phone screen whether the specific role has budget approved for visa sponsorship.
Prepare your OPT employment verification documents early
Fastenal uses E-Verify, so your I-9 documentation and EAD card need to be ready on day one. If you're on STEM OPT, have your STEM extension approval and updated I-20 ready before your start date to avoid onboarding delays.
Align your offer timing with the H-1B cap calendar
If you need cap-subject H-1B sponsorship, work backward from the April 1 filing deadline. Securing your Fastenal offer by February gives your employer time to work with immigration counsel and file the USCIS registration before the lottery window closes.
Use Migrate Mate to filter verified Fastenal openings by visa type
Customer support roles at Fastenal turn over frequently and aren't always flagged as sponsorship-eligible on general job boards. Use Migrate Mate to surface verified openings filtered by the visa categories Fastenal actually sponsors for this function.
Frequently Asked Questions
Does Fastenal sponsor H-1B visas for Customer Support roles?
Yes, Fastenal sponsors H-1B visas for Customer Support positions. The company has an established pattern of filing H-1B petitions across its operations, including for roles in customer-facing and distribution support functions. If you're cap-subject, you'll need to secure your offer early enough for Fastenal to register you in the USCIS H-1B lottery, which opens in March each year.
How do I apply for Customer Support jobs at Fastenal?
You can apply directly through Fastenal's careers portal or find verified sponsorship-eligible openings on Migrate Mate, which filters roles by visa type. When applying, tailor your resume to reflect product knowledge or technical support experience relevant to industrial or manufacturing environments, as those details carry weight in Fastenal's screening process.
Which visa types does Fastenal commonly use for Customer Support hires?
Fastenal sponsors H-1B, TN visa, F-1 OPT, F-1 CPT, and employment-based Green Card pathways including EB-2 and EB-3 for this function. TN visas are a practical option for Canadian and Mexican nationals in qualifying occupations. For longer-term sponsorship, EB-3 is the most common Green Card route for customer support and operations roles at manufacturing-focused employers like Fastenal.
What qualifications does Fastenal expect for Customer Support roles?
Fastenal typically looks for candidates with strong communication skills, comfort with order management systems, and some familiarity with industrial or B2B product environments. A bachelor's degree is not always required for entry-level customer support, but roles that require H-1B sponsorship must qualify as specialty occupations under USCIS standards, which usually means a degree in a relevant technical or business field is expected.
How long does the visa sponsorship process take if I get an offer from Fastenal?
Timeline depends on visa type. F-1 OPT authorization is typically already in place when you start. TN status for Canadian nationals can be obtained at the border on your start date. H-1B sponsorship requires USCIS registration in March, with employment beginning no earlier than October 1 if selected. Green Card sponsorship through PERM labor certification typically takes one to three years from initiation to approval.