Customer Support Jobs at Fastenal with Visa Sponsorship
Customer Support roles at Fastenal sit inside a large-scale manufacturing distribution network, handling everything from order management to technical product questions. Fastenal has a track record of sponsoring international workers across multiple visa categories for this function, making it a realistic target for visa-dependent job seekers.
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Get Access To All JobsJOB DESCRIPTION
Engineer
Location: 4100 Beechwood Dr, Greensboro, NC 27410
Job Type: Full-time
Shift(s): MON TUE WED THU FRI 8:00am - 5:00pm
Overview:
Working as Full-time Engineer, you will use your technical knowledge to work directly with Fastenal's sales and branch teams to help develop, sell, and implement new opportunities. Additionally, you will be the primary engineering resource for your geographic territory and a prescribed book of business. This position allows an engineer to work with a diverse group of customers and the products they produce.
Responsibilities:
The duties and responsibilities of this position include, but are not limited to:
- Providing exceptional technical support both internally and externally
- Maintaining relationships with our customer's engineering/technical staff
- Bringing new sales opportunities to the company
- Assisting in customer product design by providing technical support
- Supporting sales efforts by presenting on topics that are your area of expertise
- Identifying opportunities for product changes or substitutions that result in improved function and/or cost savings
REQUIRED POSITION QUALIFICATIONS:
The following skills and qualifications are required for this position:
- Possess a current full valid driver's license issued in the country where the job is located (including successful completion of any applicable graduated license program for your state or province) as well as the ability to meet our driving record requirements to use a company vehicle, as needed
- Possess or are working towards a bachelor's degree in Engineering, Materials Science, or a related education OR have previous work experience in the fastener industry
- Excellent written and oral communication skills
- Proficient using Microsoft Office Suite
- Highly motivated, self-directed and customer service oriented
- Demonstrate strong math aptitude, attention to detail and sense of urgency
- Demonstrate strong organization, planning and prioritizing abilities
- Comfortable making high level, group sales and product presentations
- Willingness to travel 50% or more with some overnights required
- Demonstrate our core values of ambition, innovation, integrity and teamwork
- Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY)
About us:
Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders.
As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal.
JOB DESCRIPTION
Engineer
Location: 4100 Beechwood Dr, Greensboro, NC 27410
Job Type: Full-time
Shift(s): MON TUE WED THU FRI 8:00am - 5:00pm
Overview:
Working as Full-time Engineer, you will use your technical knowledge to work directly with Fastenal's sales and branch teams to help develop, sell, and implement new opportunities. Additionally, you will be the primary engineering resource for your geographic territory and a prescribed book of business. This position allows an engineer to work with a diverse group of customers and the products they produce.
Responsibilities:
The duties and responsibilities of this position include, but are not limited to:
- Providing exceptional technical support both internally and externally
- Maintaining relationships with our customer's engineering/technical staff
- Bringing new sales opportunities to the company
- Assisting in customer product design by providing technical support
- Supporting sales efforts by presenting on topics that are your area of expertise
- Identifying opportunities for product changes or substitutions that result in improved function and/or cost savings
REQUIRED POSITION QUALIFICATIONS:
The following skills and qualifications are required for this position:
- Possess a current full valid driver's license issued in the country where the job is located (including successful completion of any applicable graduated license program for your state or province) as well as the ability to meet our driving record requirements to use a company vehicle, as needed
- Possess or are working towards a bachelor's degree in Engineering, Materials Science, or a related education OR have previous work experience in the fastener industry
- Excellent written and oral communication skills
- Proficient using Microsoft Office Suite
- Highly motivated, self-directed and customer service oriented
- Demonstrate strong math aptitude, attention to detail and sense of urgency
- Demonstrate strong organization, planning and prioritizing abilities
- Comfortable making high level, group sales and product presentations
- Willingness to travel 50% or more with some overnights required
- Demonstrate our core values of ambition, innovation, integrity and teamwork
- Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY)
About us:
Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders.
As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal.
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Get Access To All JobsTips for Finding Customer Support Jobs at Fastenal Jobs
Frame your technical product knowledge upfront
Fastenal's customer support teams advise on industrial fasteners, safety supplies, and construction products. Highlight any hands-on manufacturing, supply chain, or technical sales experience in your resume before you apply, since generic call-center backgrounds rarely advance past initial screening.
Target branch-level openings alongside corporate postings
Fastenal fills customer support roles at distribution branches across the country, not just at headquarters. Applying to branch-level openings often means fewer competing applicants and faster hiring timelines, which matters when your OPT or grace period has limited runway.
Confirm sponsorship willingness before your first interview
Fastenal supports H-1B, TN, and Green Card pathways for this function, but individual hiring managers may not initiate that conversation. Ask the recruiter directly during the phone screen whether the specific role has budget approved for visa sponsorship.
Prepare your OPT employment verification documents early
Fastenal uses E-Verify, so your I-9 documentation and EAD card need to be ready on day one. If you're on STEM OPT, have your STEM extension approval and updated I-20 ready before your start date to avoid onboarding delays.
Align your offer timing with the H-1B cap calendar
If you need cap-subject H-1B sponsorship, work backward from the April 1 filing deadline. Securing your Fastenal offer by February gives your employer time to work with immigration counsel and file the USCIS registration before the lottery window closes.
Use Migrate Mate to filter verified Fastenal openings by visa type
Customer support roles at Fastenal turn over frequently and aren't always flagged as sponsorship-eligible on general job boards. Use Migrate Mate to surface verified openings filtered by the visa categories Fastenal actually sponsors for this function.
Customer Support at Fastenal jobs are hiring across the US. Find yours.
Find Customer Support at Fastenal JobsFrequently Asked Questions
Does Fastenal sponsor H-1B visas for Customer Support roles?
Yes, Fastenal sponsors H-1B visas for Customer Support positions. The company has an established pattern of filing H-1B petitions across its operations, including for roles in customer-facing and distribution support functions. If you're cap-subject, you'll need to secure your offer early enough for Fastenal to register you in the USCIS H-1B lottery, which opens in March each year.
How do I apply for Customer Support jobs at Fastenal?
You can apply directly through Fastenal's careers portal or find verified sponsorship-eligible openings on Migrate Mate, which filters roles by visa type. When applying, tailor your resume to reflect product knowledge or technical support experience relevant to industrial or manufacturing environments, as those details carry weight in Fastenal's screening process.
Which visa types does Fastenal commonly use for Customer Support hires?
Fastenal sponsors H-1B, TN, F-1 OPT, F-1 CPT, and employment-based Green Card pathways including EB-2 and EB-3 for this function. TN visas are a practical option for Canadian and Mexican nationals in qualifying occupations. For longer-term sponsorship, EB-3 is the most common Green Card route for customer support and operations roles at manufacturing-focused employers like Fastenal.
What qualifications does Fastenal expect for Customer Support roles?
Fastenal typically looks for candidates with strong communication skills, comfort with order management systems, and some familiarity with industrial or B2B product environments. A bachelor's degree is not always required for entry-level customer support, but roles that require H-1B sponsorship must qualify as specialty occupations under USCIS standards, which usually means a degree in a relevant technical or business field is expected.
How long does the visa sponsorship process take if I get an offer from Fastenal?
Timeline depends on visa type. F-1 OPT authorization is typically already in place when you start. TN status for Canadian nationals can be obtained at the border on your start date. H-1B sponsorship requires USCIS registration in March, with employment beginning no earlier than October 1 if selected. Green Card sponsorship through PERM labor certification typically takes one to three years from initiation to approval.
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