Customer Support Jobs at University of Utah with Visa Sponsorship
Customer Support roles at University of Utah span student services, help desk operations, and administrative support across a large public research institution. The university has a consistent record of sponsoring international talent in support functions, making it a practical target for visa-dependent job seekers in education.
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Get Access To All JobsINTRODUCTION
We are seeking a dedicated and skilled Info Tech Specialist to join our team. This on-site position requires a professional who is adept at providing exceptional end-user customer service ensuring timely and effective resolution of technical issues, and technical support for both Mac and PC environments. The ideal candidate will have excellent troubleshooting skills, and a solid understanding of network fundamentals.
This is an ON-SITE position
ABOUT UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.
ABOUT THE UNIVERSITY OF UTAH: Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.
Responsibilities
Information Technology Specialist II
- Image, configure, deploy and support desktop, laptop, iPad, software/operating systems, disk storage connectivity, etc.
- Configure and support conference room and other technologies for specialized areas of support including classrooms or labs.
- Configure and support plotter and other printers.
- Manage and setup shared licensing software.
- Manage and maintain Microsoft Windows and Mac OS systems.
- Track and document problems, issues, settings and solutions for IT systems.
- Review and create system process and procedure documentation.
- Perform inventory and retirement processes.
- Assess IT and technology needs, offering improvements and solutions as necessary.
- Utilize device management systems and approved standards and processes.
- Utilize the department ticketing system to track work tickets and time.
- Troubleshoot client systems for problem resolution.
- Assist with network documentation, configuration, routing and securing.
- Work as a team member as well as autonomously.
- Travel on and off campus locations using personal vehicle for IT support and equipment transport.
- Manage building access for staff and students.
- Provide training for staff.
- Follow University and departmental processes, procedures, guidelines, etc.
- On call support and maintenance activities. Expected to be available outside of normal business hours for client needs, events, server, desktop or system upgrades or updates which need to be completed outside of normal business hours.
- Other duties as assigned.
PHYSICAL REQUIREMENTS AND LEVEL OF FREQUENCY THAT MAY BE REQUIRED
Environment: Will require lifting, bending, and repetitive desk work such as typing, and long-term sitting.
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking, bending, reaching overhead, lifting and carrying equipment.
MINIMUM QUALIFICATIONS
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
Information Technology Specialists, II: Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.
PREFERENCES
- 5 years of computer support related experience.
- ITIL Foundations Certification.
- A+ MCSE, or other applicable certifications.
- Microsoft Windows and Mac OS troubleshooting.
- Automated Device Management experience.
- JAMF 200 level training.
- Atrium, CCure and RS2 experience.
LOCATION
Location: Campus
City: Salt Lake City, UT
COMPENSATION
Pay Rate Range: $53,000-$61,000 per year
TYPE
Benefited Staff
SPECIAL INSTRUCTIONS SUMMARY
ADDITIONAL INFORMATION
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page.
Online reports may be submitted at https://oeo.utah.edu
This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.
INTRODUCTION
We are seeking a dedicated and skilled Info Tech Specialist to join our team. This on-site position requires a professional who is adept at providing exceptional end-user customer service ensuring timely and effective resolution of technical issues, and technical support for both Mac and PC environments. The ideal candidate will have excellent troubleshooting skills, and a solid understanding of network fundamentals.
This is an ON-SITE position
ABOUT UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.
ABOUT THE UNIVERSITY OF UTAH: Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.
Responsibilities
Information Technology Specialist II
- Image, configure, deploy and support desktop, laptop, iPad, software/operating systems, disk storage connectivity, etc.
- Configure and support conference room and other technologies for specialized areas of support including classrooms or labs.
- Configure and support plotter and other printers.
- Manage and setup shared licensing software.
- Manage and maintain Microsoft Windows and Mac OS systems.
- Track and document problems, issues, settings and solutions for IT systems.
- Review and create system process and procedure documentation.
- Perform inventory and retirement processes.
- Assess IT and technology needs, offering improvements and solutions as necessary.
- Utilize device management systems and approved standards and processes.
- Utilize the department ticketing system to track work tickets and time.
- Troubleshoot client systems for problem resolution.
- Assist with network documentation, configuration, routing and securing.
- Work as a team member as well as autonomously.
- Travel on and off campus locations using personal vehicle for IT support and equipment transport.
- Manage building access for staff and students.
- Provide training for staff.
- Follow University and departmental processes, procedures, guidelines, etc.
- On call support and maintenance activities. Expected to be available outside of normal business hours for client needs, events, server, desktop or system upgrades or updates which need to be completed outside of normal business hours.
- Other duties as assigned.
PHYSICAL REQUIREMENTS AND LEVEL OF FREQUENCY THAT MAY BE REQUIRED
Environment: Will require lifting, bending, and repetitive desk work such as typing, and long-term sitting.
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking, bending, reaching overhead, lifting and carrying equipment.
MINIMUM QUALIFICATIONS
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
Information Technology Specialists, II: Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.
PREFERENCES
- 5 years of computer support related experience.
- ITIL Foundations Certification.
- A+ MCSE, or other applicable certifications.
- Microsoft Windows and Mac OS troubleshooting.
- Automated Device Management experience.
- JAMF 200 level training.
- Atrium, CCure and RS2 experience.
LOCATION
Location: Campus
City: Salt Lake City, UT
COMPENSATION
Pay Rate Range: $53,000-$61,000 per year
TYPE
Benefited Staff
SPECIAL INSTRUCTIONS SUMMARY
ADDITIONAL INFORMATION
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page.
Online reports may be submitted at https://oeo.utah.edu
This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.
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Get Access To All JobsTips for Finding Customer Support Jobs at University of Utah Jobs
Tailor your resume to university service standards
University customer support roles prioritize de-escalation, policy compliance, and serving diverse student populations. Frame your experience around those contexts, not corporate metrics. A resume that speaks to academic environments signals fit before the interview.
Target departments with persistent support vacancies
The University of Utah's IT help desk, financial aid office, and registrar consistently post customer support openings. Focusing your applications on these departments improves your odds because recurring vacancies reflect genuine staffing need, not one-off replacements.
Verify your OPT timeline before applying
If you're on F-1 OPT, confirm your authorization end date before submitting applications. Universities move through hiring committees slowly, and a short remaining OPT window may complicate onboarding. Starting STEM OPT extension paperwork early gives you more runway.
Understand how the university processes H-1B petitions
The University of Utah, as a nonprofit educational institution, can file H-1B petitions year-round outside the annual cap. This means you're not restricted to the April lottery window, and a role can begin sooner once USCIS approves the petition.
Use Migrate Mate to filter open roles by sponsorship type
Not every customer support listing at the University of Utah will specify visa sponsorship in the job post. Use Migrate Mate to filter open positions by the visa types the university actively sponsors, so you're applying only where your status is supported.
Ask HR specifically about the LCA and prevailing wage process
Before accepting an offer, confirm with the University of Utah's HR or international scholar office that they've initiated the Labor Condition Application with DOL. Delays in LCA certification can push back your start date, which matters if you're in a grace period.
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Find Customer Support at University of Utah JobsFrequently Asked Questions
Does University of Utah sponsor H-1B visas for Customer Supports?
Yes, the University of Utah sponsors H-1B visas for eligible customer support roles. As a nonprofit educational institution, it qualifies to file H-1B petitions outside the regular cap, which means sponsorship can happen at any point in the year. The university's international scholar services office manages the petition process, and sponsorship is typically initiated after a formal offer is extended.
How do I apply for Customer Support jobs at University of Utah?
Applications are submitted through the University of Utah's official careers portal, where positions are listed by department. You can also browse visa-sponsoring customer support openings directly on Migrate Mate, which filters roles by sponsorship eligibility. When applying, tailor your materials to the specific department, whether that's IT, student services, or financial aid, since each has different expectations for the role.
Which visa types does University of Utah commonly use for Customer Support roles?
The University of Utah sponsors a range of visa types for customer support positions, including H-1B, E-3, TN, J-1, and supports F-1 OPT and CPT for current students. H-1B is the most common path for full-time professional hires. J-1 is used for exchange-based appointments, and TN is available for Canadian and Mexican nationals in qualifying roles. The visa type depends on your nationality, degree, and the specific position.
What qualifications does University of Utah expect for Customer Support positions?
Requirements vary by department, but most customer support roles at the University of Utah expect strong communication skills, familiarity with ticketing or case management systems, and experience working with diverse populations. For H-1B eligibility, the role generally needs to qualify as a specialty occupation, which means a bachelor's degree or higher in a relevant field is typically required. Technical help desk roles may specify IT credentials or relevant coursework.
How do I manage the timing between a job offer and visa filing at University of Utah?
Once you receive an offer, the University of Utah's international scholar services office will coordinate the visa petition. For H-1B transfers from another employer, a cap-exempt petition can be filed immediately and you can begin work once USCIS issues a receipt notice. For new H-1B filings outside the cap, processing runs several months, so align your offer acceptance with your current status expiration and factor in USCIS standard processing timelines.
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