Customer Support Jobs at Columbia University with Visa Sponsorship

Job Type: Officer of Administration
Bargaining Unit:
Regular/Temporary: Regular
End Date if Temporary:
Hours Per Week: 35
Standard Work Schedule:
Building:
Salary Range: $95,000 - $110,000

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

The Associate Director of Faculty Support (“Associate Director”) leads the administrative operations supporting Columbia Law School’s faculty and research centers, overseeing a team of faculty coordinators to ensure high-quality service, operational consistency, and effective execution. The role reports to the Associate Dean for Planning, Communications, and Faculty Affairs, and manages staffing, workload distribution, hiring, training, and performance management while fostering professional development, collaboration, and a strong team culture. In addition, the position oversees budgetary and administrative processes, implements standardized business practices, and supports the planning and execution of faculty-led events, conferences, and programs.

Responsibilities

• Supervises a team of administrative coordinators supporting Columbia Law School’s faculty and research centers. Ensures consistent, high-quality service delivery and execution, and adherence to relevant policies and procedures. Guides and coaches faculty coordinators, employing a solutions-oriented approach to resolving issues as they arise.

• Structures and calibrates coordinators’ workloads and schedules, ensuring equitable distribution of assignments across team members. Oversees hiring and recruitment of faculty coordinators. Trains new employees and facilitates professional development opportunities. Monitors employee performance and addresses performance matters, as needed, in partnership with Law School Human Resources. Encourages and promotes team camaraderie and community.

• Implements and documents standard business practices and communications protocols, and champions their adoption across the team. Serves as the point of contact with partner teams in refining and executing these business practices, including with Law School Building Services, Internal Events, Business Office, Registration Services, Judicial Careers, and others. Works across these teams to address escalations.

• Closely monitors the department’s budget. Approves financial transactions, travel arrangements, and purchasing requests in accordance with relevant Law School and University policies.

• Supports the planning and execution of faculty-led events and programs, including high-level conferences and symposia; faculty-student engagements; and other faculty-led co-curricular gatherings.

• Performs other duties and assists with special projects as assigned.

Minimum Qualifications

• Bachelor’s degree (or the equivalent). A graduate degree, or time spent in a graduate program, is preferred.
• Three to five years of direct work experience in an academic, government/non-profit, law firm, corporate, or similar professional environment.

Preferred Qualifications

• Experience supervising full-time employees required. Proven ability to handle complex personnel matters in a union environment strongly preferred.
• Familiarity with academic institutions and norms, as well as knowledge of the faculty lifecycle and governance. Budgeting and financial operations experience is a plus.
• Exceptional written communication skills; ability to write consistently without spelling or grammatical errors.
• Comprehensive knowledge of Gmail, Google Workspace (Docs, Sheets, Slides), Word, Power Point, Excel, Zoom, and other similar applications, and ability to learn new technology quickly.
• Superior organizational skills, and a commitment to accuracy, organization, detail orientation.
• Impeccable judgment and discretion. Ability to think strategically, solve problems, and prioritize effectively in a fast-paced environment.
• Commitment to strong performance, high standards of accountability, and openness to feedback.
• Commitment to the mission of the Law School.
• Must be able to work with diverse constituencies and support an inclusive work environment.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.