Customer Support Jobs at Humana with Visa Sponsorship
Humana hires for Customer Support roles across its health insurance and benefits operations, with positions ranging from member services to benefits coordination. The company has a track record of sponsoring international candidates for these roles, making it a viable target if you're navigating work authorization in the healthcare sector.
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The Consumer Engagement Representative 1 oversees the enrollment, education, engagement, and activation responsibilities for client groups regardless of segment, and for product where warranted. The Consumer Engagement Representative 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically work on routine and patterned assignments. The Consumer Engagement Representative 1 contributes to business strategy by understanding benefit offerings to ensure enrollment success, identifying member education opportunities to lead maximum use of available resources, and directing clients on the use of available resources. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation. Must be passionate about contributing to an organization focused on improving consumer experiences.
You will include both inbound/outbound telephonic calls using a blended dialer averaging 30 to 50 calls daily.
Use your skills to make an impact
Required Qualifications
- Must have customer service experience in a telephonic based environment
- Intermediate Proficiency using Microsoft Office Word, Excel, Outlook PowerPoint, navigating multiple systems and platforms and ability to troubleshoot and resolve basic technical difficulties in a remote environment.
Preferred Qualifications
- 1+ year experience with assisting members via high volume call center environment
- Associate's or Bachelor's degree
- Sales experience
- Bilingual (speaks, read fluently in Spanish)
Workstyle: Remote Work at Home
Location: Arizona, Florida, Indiana, Ohio, Tennessee, or Texas
Training Schedule: Can attend all training Monday through Friday between 10:00 AM - 7:00 PM Eastern
Work Schedule: Can work a 40-hour week between 8AM - 8PM Eastern Time; with flexibility to work 5 8's and 4 10's with approval by leadership.
Work at Home Guidance
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Interview Format
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
SSN Alert Humana values your personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$40,000 - $52,300 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Become a part of our caring community
The Consumer Engagement Representative 1 oversees the enrollment, education, engagement, and activation responsibilities for client groups regardless of segment, and for product where warranted. The Consumer Engagement Representative 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically work on routine and patterned assignments. The Consumer Engagement Representative 1 contributes to business strategy by understanding benefit offerings to ensure enrollment success, identifying member education opportunities to lead maximum use of available resources, and directing clients on the use of available resources. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation. Must be passionate about contributing to an organization focused on improving consumer experiences.
You will include both inbound/outbound telephonic calls using a blended dialer averaging 30 to 50 calls daily.
Use your skills to make an impact
Required Qualifications
- Must have customer service experience in a telephonic based environment
- Intermediate Proficiency using Microsoft Office Word, Excel, Outlook PowerPoint, navigating multiple systems and platforms and ability to troubleshoot and resolve basic technical difficulties in a remote environment.
Preferred Qualifications
- 1+ year experience with assisting members via high volume call center environment
- Associate's or Bachelor's degree
- Sales experience
- Bilingual (speaks, read fluently in Spanish)
Workstyle: Remote Work at Home
Location: Arizona, Florida, Indiana, Ohio, Tennessee, or Texas
Training Schedule: Can attend all training Monday through Friday between 10:00 AM - 7:00 PM Eastern
Work Schedule: Can work a 40-hour week between 8AM - 8PM Eastern Time; with flexibility to work 5 8's and 4 10's with approval by leadership.
Work at Home Guidance
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Interview Format
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
SSN Alert Humana values your personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$40,000 - $52,300 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
See all 151+ Customer Support at Humana jobs
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Get Access To All JobsTips for Finding Customer Support Jobs at Humana Jobs
Highlight healthcare communication credentials upfront
Humana's Customer Support roles often require familiarity with health plan terminology, Medicare, or Medicaid products. Certifications in healthcare administration or documented experience with benefits inquiries will strengthen your application before it reaches a recruiter.
Target roles tied to specific product lines
Humana segments its Customer Support teams by product, including Medicare Advantage, Medicaid, and employer-sponsored plans. Applying to roles aligned with your prior experience signals fit faster and routes your application to hiring managers who understand complex member needs.
Search open positions through Migrate Mate first
Humana posts Customer Support openings across multiple channels, but not all list sponsorship availability. Use Migrate Mate to filter for Humana roles that have an active sponsorship track record so you're not applying blind.
Clarify your OPT or CPT authorization early
If you're on F-1 status, confirm whether the role qualifies under your STEM extension eligibility before your first interview. Humana uses E-Verify, so your authorization must be active and documented before your start date, not after an offer is extended.
Understand Humana's H-1B filing window for support roles
H-1B cap-subject petitions must be filed in April for an October start. If you receive an offer in January or February, coordinate your timeline with Humana's HR team so the I-129 petition is ready before the USCIS registration window opens in March.
Ask about internal transfer options after your first year
Humana's conglomerate structure includes subsidiaries across insurance, pharmacy, and wellness. Customer Support experience within one business unit can qualify you for an intracompany transfer to a cap-exempt L-1 pathway if your role expands into a managerial or specialized knowledge function.
Customer Support at Humana jobs are hiring across the US. Find yours.
Find Customer Support at Humana JobsFrequently Asked Questions
Does Humana sponsor H-1B visas for Customer Support roles?
Yes, Humana sponsors H-1B visas for Customer Support positions, though sponsorship is not automatic for every opening. Roles that require specialized knowledge of health plan systems, benefits administration, or Medicare products tend to qualify as specialty occupations under USCIS criteria. Confirming sponsorship availability directly with the recruiter before advancing in the process is the most reliable approach.
How do I apply for Customer Support jobs at Humana?
Applications go through Humana's careers portal, where you can filter by job category and location. You can also find Humana Customer Support openings on Migrate Mate, which lets you identify roles with a sponsorship track record so you can prioritize your applications. Tailoring your resume to reflect health insurance or member services experience improves your chances of clearing initial screening.
Which visa types does Humana commonly sponsor for Customer Support positions?
Humana sponsors H-1B, TN, and F-1 OPT and CPT for Customer Support roles, along with employment-based Green Card pathways including EB-2 and EB-3. TN visas are available to Canadian and Mexican nationals in qualifying professional categories. F-1 CPT and OPT can cover internships or early-career roles, while H-1B and Green Card sponsorship typically applies to full-time, permanent positions.
What qualifications does Humana expect for Customer Support roles?
Humana looks for candidates with experience handling complex customer inquiries, ideally within health insurance, managed care, or benefits administration. Familiarity with Medicare Advantage or Medicaid products is a strong differentiator. Some roles require active state insurance licensure, so reviewing the specific job posting for licensing requirements before applying is essential. Strong communication skills and CRM platform experience are consistently expected across postings.
How long does the sponsorship process take for a Customer Support offer at Humana?
For H-1B sponsorship, the timeline from offer to work authorization is tied to the USCIS cap cycle, with a start date no earlier than October 1 following an April registration. Premium processing can reduce the USCIS adjudication period to roughly 15 business days once a petition is filed. TN and F-1 OPT transfers move faster, often resolving within a few weeks of an offer being finalized.
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