Customer Support Jobs at University of Miami with Visa Sponsorship
Customer Support jobs at University of Miami span academic, medical, and administrative divisions, with roles ranging from student services to technical help desk support. The university has an established international hiring framework, making it a realistic option for visa-sponsored candidates pursuing stable, mission-driven careers in higher education.
Find Customer Support Jobs at University of MiamiOverview
Showing 5 of 18+ Customer Support Jobs at University of Miami










See all Customer Support Jobs at University of Miami
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support Jobs at University of Miami.
Get Access To All Jobs
Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.
The University of Miami/UHealth Department of Public Health has an exciting opportunity for a full time Research Support Specialist to work in Miami, FL.
The Caban-Martinez Lab in the UM Department of Public Health Sciences seeks a Research Support Specialist with human research experience to join its growing environmental and occupational health research laboratory. The Firefighter Cancer Initiative (www.Sylvester.org/firefighters) is focused on cancer control and prevention in the firefighter work environment. The Firefighter Cancer Initiative projects conducted in the Caban-Martinez lab are both office- and field-based where the research team engages firefighters in the collection of health surveys, biological samples, and exposures assessments. The candidate will work in a team environment, participate in and lead components of the firefighter cancer initiative projects, including participant recruitment, enrollment, participant adherence to research protocols, and biological samples collection, and tracking on project metrics. Will maintain excellent relationships with firefighter community partners and study participants. The candidate will have opportunities to present and speak at professional meetings and support the development and publication of project research findings. This job may require evening and weekend hours and job duties may take place at multiple fire department locations throughout Florida and the United States. The Research Support Specialist performs a variety of duties involved in the collection, compilation, and documentation of research data related to the assigned research studies. The incumbent also assists with the implementation of daily study activities and provides statistical support to these activities.
Core responsibilities:
- Researches, collects, analyzes, and synthesizes data and maintains databases.
- Conducts quality assurance checks, reports on the status of research activities, and submits monthly activity logs for protocol.
- Organizes and coordinates community working group meetings for protocol activities.
- Serves as primary point of contact for community partners and supervises and oversees research data collection at protocol venues in the community.
- Reviews study progress, identifies areas of opportunity, and recommends solutions.
- Prepares and updates study research procedures manuals.
- Assists with the preparation of grant proposals by processing regulatory documents for all institutions and offices involved.
- Contributes to the publication and presentation of significant results and writes and edits material for publication and presentation.
- Maintains research files and responds to phone calls on the research study phone line.
- Adheres to University and unit-level policies and procedures and safeguards University assets.
Department Specific Functions:
Job Description Summary:
- The Research Support Specialist performs a variety of duties involved in the collection, compilation, and documentation of research data related to assigned research studies. Works closely with the faculty investigator and the primary investigator in the implementation of daily study activities. Provides statistical support for research projects.
- Researches and collects data, maintains databases, interprets, synthesizes, and analyzes data using scientific or statistical techniques; conducts quality assurance checks with research data manager; reports on status of research activities and submits monthly activity logs for protocol.
- Assists in the organization and coordination of community working group meetings for protocol activities including the development of protocol timelines, meeting agendas, resource materials, and oral presentations for study-related work; serves as primary point of contact for community partners; supervises and oversees research data collection at protocol venues in the community.
- Collaborates with faculty investigators to successfully administer the study protocols, reviews study progress and recommends solutions to faculty investigators; prepares weekly progress reports for presentation and review at team meetings, and coordinates research team meetings with the assistance of the faculty investigators and principal investigator.
- Implements day-to-day project activities including the preparation of research reports and the participation in dissemination activities; prepares study research procedures manual.
- Assists with the preparation of grant proposals by processing regulatory documents for all institutions and offices involved, including IRB, JHS, CTO, and UMH.
- Contributes to the publication and/or presentation of significant results; writes and edits material for publication and presentation.
- Conducts data entry, maintains research files and responds to phone calls on the research study phone line.
Job Functions
- Under the guidance of the Firefighter Cancer Initiative (FCI) Deputy Director, Dr. Caban-Martinez and the FCI scientists, the Research Support Specialist will work on key deliverables which include participant enrollment and management within the research projects.
- In-person and remote survey and biological sample collection, monitoring and calling participants for study protocol adherence.
- Organizing and producing study-related materials for study participants self-sampling and blood collection.
- Delivers study-related surveillance metrics to Firefighter Cancer Initiative team.
- Provides detailed monitoring and interventions to participants.
- Assists in the submission of and interprets research protocols and procedures (e.g., IRB).
- Participates in the publication of significant results, including authorship of scientific monographs.
- Prepares and presents significant study findings at educational conferences and/or scientific meetings.
- Ensures all research is undertaken according to good research practice and guidance.
- Willingness to travel to attend meetings or for data collection.
- Researches, collects, analyzes, and synthesizes data and maintains databases.
- Conducts quality assurance checks, reports on the status of research activities, and submits monthly activity logs for protocol.
- Organizes and coordinates community working group meetings for protocol activities.
- Serves as primary point of contact for community partners and supervises and oversees research data collection at protocol venues in the community.
- Reviews study progress, identifies areas of opportunity, and recommends solutions.
- Prepares and updates study research procedures manual.
- Assists with the preparation of grant proposals by processing regulatory documents for all institutions and offices involved.
- Contributes to the publication and presentation of significant results and writes and edits material for publication and presentation.
- Maintains research files and responds to phone calls on the research study phone line. Adheres to University and unit-level policies and procedures and safeguards University assets.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
Core Qualifications:
- Bachelor’s degree in relevant field required
- Minimum 2 years of relevant experience preferred
- Research, Ethics, and Compliance Training (CITI Program) preferred.
- Phlebotomy experience not required but preferred.
- Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
- Teamwork: Ability to work collaboratively with others and contribute to a team environment.
- Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
- Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.
- Knowledge in the use of REDCap, preferred.
- Ability to communicate effectively in both oral and written form.
- Ability to handle difficult and stressful situations with professional composure.
- Ability to maintain effective interpersonal relationships.
- Ability to understand and follow instructions.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status:
Full time
Employee Type:
Staff
Tips for Finding Customer Support Jobs at University of Miami
Tailor your resume to university service environments
Customer Support roles in higher education prioritize student-facing communication, case resolution, and cross-departmental coordination. Highlight experience with ticketing systems, multilingual support, or navigating complex service workflows rather than generic customer service metrics.
Target departments with recurring support needs
University of Miami's IT help desk, Enrollment Services, and UHealth patient support divisions consistently hire for Customer Support functions. Applying directly to these units, rather than general listings, puts you in front of hiring managers with ongoing staffing needs.
Confirm your visa category before submitting applications
University of Miami supports multiple nonimmigrant categories for Customer Support hires. If you're on F-1 OPT, verify your authorization period aligns with their onboarding timeline. USCIS allows a 60-day grace period after OPT expires, so avoid waiting until the final weeks to apply.
Ask HR directly about the LCA filing timeline
For H-1B roles, your employer must file a Labor Condition Application with the DOL before the H-1B petition reaches USCIS. Universities move at institutional pace, so clarify the internal approval chain early to avoid delays between offer acceptance and filing.
Browse open Customer Support roles using Migrate Mate
Migrate Mate filters jobs by visa sponsorship type and employer, so you can surface University of Miami Customer Support listings that explicitly support international candidates instead of sifting through postings with no sponsorship clarity.
Leverage J-1 and TN pathways if H-1B timing is tight
If you miss the H-1B cap window, University of Miami's status as a research and educational institution opens J-1 sponsorship as a practical bridge. Canadian and Mexican nationals in qualifying support roles may also pursue TN status directly at the border without a USCIS petition.
Frequently Asked Questions
Does University of Miami sponsor H-1B visas for Customer Supports?
Yes, University of Miami sponsors H-1B visas for qualifying Customer Support roles. As an established university employer, it has the infrastructure to file Labor Condition Applications with the DOL and submit petitions to USCIS. Sponsorship is more common for roles requiring specialized skills or where the position qualifies as a specialty occupation, so confirming eligibility with HR during the offer stage is practical.
Which visa types are commonly used for Customer Support roles at University of Miami?
Customer Support positions at University of Miami are commonly filled through H-1B, F-1 OPT, TN visa, and J-1 visa categories. F-1 OPT is frequently used by recent graduates already in the U.S., while H-1B is the standard long-term work visa. TN visa applies to Canadian and Mexican nationals in eligible occupations, and J-1 is used for exchange-based arrangements at qualifying educational institutions.
What qualifications or experience are expected for Customer Support roles at University of Miami?
Most Customer Support roles at University of Miami require a bachelor's degree, though some technical help desk or IT support positions may accept equivalent experience. Familiarity with service management platforms, strong written communication, and experience handling high-volume inquiries in a structured environment are consistently valued. Student services and enrollment-adjacent roles also benefit from experience working within academic or healthcare settings.
How do I apply for Customer Support jobs at University of Miami?
You can search and apply for Customer Support roles at University of Miami through the university's official careers portal. For a filtered view of open positions that support visa sponsorship, Migrate Mate lets you browse University of Miami listings specifically, saving time compared to manually reviewing each posting for sponsorship language. Submitting a complete application with documentation of your work authorization status early in the process avoids delays.
How do I plan my timeline around visa sponsorship when targeting University of Miami?
Universities follow structured hiring cycles, so lead time matters. If you're pursuing H-1B sponsorship, factor in the annual cap registration window in March and USCIS processing time, which can run several months. If you're on F-1 OPT, apply with enough runway that an offer and any petition filing can be completed before your authorization expires. J-1 visa and TN categories can often be processed faster if your situation qualifies.