Customer Support Jobs at University of Miami with Visa Sponsorship
Customer Support jobs at University of Miami span academic, medical, and administrative divisions, with roles ranging from student services to technical help desk support. The university has an established international hiring framework, making it a realistic option for visa-sponsored candidates pursuing stable, mission-driven careers in higher education.
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If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.
The department of Patient Access has an exciting opportunity for a full-time Customer Service Representative 3 (H) to work onsite on UHealth campus. The Customer Service Representative 3 (H) receives, reviews, and addresses a variety of inquiries, including complaints, requests for information and/or service, etc., and follows up on customer concerns via face-to-face, email, fax, telephone, and/or regular mail. This position also guides lower-level customer service staff and handles more complex or unusual problems.
CORE JOB FUNCTIONS
- Receives, addresses, and responds to general inquiries, requests for service/support, and/or complaints.
- Researches all inquiries to address any issues or concerns. Refers concerns to other service areas/departments for follow-up, as needed.
- Resolves routine and basic problems and communicates solutions or requested information to the customer. Verifies that appropriate changes/resolutions have been finalized.
- Keeps record of customer interactions, recording details of inquiries, complaints, comments, and final resolution in applicable database.
- Escalates and refers unresolved customer grievances to department leadership for further review, as necessary.
- Reviews and processes confidential information with discretion.
- Adheres to University and unit-level policies and procedures and safeguards University assets.
Department Specific Functions
- Maintain knowledge of medical professionals based on department, division and areas of special interest and affiliations
- Maintain a working knowledge of general requirements for special programs
- Maintain a working knowledge of clinical trial referral resources
- Communicate in a professional, clear, concise, well-modulated and empathetic manner with individuals requesting information whether by telephone or in person
- Provide escort assistance and directions to patients, visitors, faculty, and staff
- Perform required search utilizing various tools, computer software, and the internet
- Greets patients that present to their appointment and sign in the appointment, as applicable
- Assist with wheelchair requests and contact the Transportation Department by completing an electronic requisition
- Assist with checking-in patients to their appointments
- Assist patients navigate through the Kiosk Self-Check In workflow and provide additional assistance as needed.
- Change Kiosk Filter and disinfect as required
- Provide check-out support, as needed
- Support with the pre-service duties by calling and advising patients of their financial responsibility
- Perform area rounding and engage with any patients and/or visitors to ensure they are in the correct place and have not been missed. When approved and available, offer refreshments and snacks.
- Participate in training and continuing education programs and staff meetings
- Assist in training of new staff
- Maintain desk area and waiting area clean and free of clutter
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
- High School Diploma or equivalent
- Minimum 3 years of relevant experience
- Bilingual (preferred)
Knowledge, Skills and Attitudes:
- Ability to communicate effectively in both oral and written form.
- Ability to recognize, analyze and solve a variety of problems.
- Ability to process and handle confidential information with discretion.
- Ability to work evening, nights, and weekends as necessary.
- Proficiency in computer software (i.e., Microsoft Office).
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status:
Full time
Employee Type:
Staff
Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.
The department of Patient Access has an exciting opportunity for a full-time Customer Service Representative 3 (H) to work onsite on UHealth campus. The Customer Service Representative 3 (H) receives, reviews, and addresses a variety of inquiries, including complaints, requests for information and/or service, etc., and follows up on customer concerns via face-to-face, email, fax, telephone, and/or regular mail. This position also guides lower-level customer service staff and handles more complex or unusual problems.
CORE JOB FUNCTIONS
- Receives, addresses, and responds to general inquiries, requests for service/support, and/or complaints.
- Researches all inquiries to address any issues or concerns. Refers concerns to other service areas/departments for follow-up, as needed.
- Resolves routine and basic problems and communicates solutions or requested information to the customer. Verifies that appropriate changes/resolutions have been finalized.
- Keeps record of customer interactions, recording details of inquiries, complaints, comments, and final resolution in applicable database.
- Escalates and refers unresolved customer grievances to department leadership for further review, as necessary.
- Reviews and processes confidential information with discretion.
- Adheres to University and unit-level policies and procedures and safeguards University assets.
Department Specific Functions
- Maintain knowledge of medical professionals based on department, division and areas of special interest and affiliations
- Maintain a working knowledge of general requirements for special programs
- Maintain a working knowledge of clinical trial referral resources
- Communicate in a professional, clear, concise, well-modulated and empathetic manner with individuals requesting information whether by telephone or in person
- Provide escort assistance and directions to patients, visitors, faculty, and staff
- Perform required search utilizing various tools, computer software, and the internet
- Greets patients that present to their appointment and sign in the appointment, as applicable
- Assist with wheelchair requests and contact the Transportation Department by completing an electronic requisition
- Assist with checking-in patients to their appointments
- Assist patients navigate through the Kiosk Self-Check In workflow and provide additional assistance as needed.
- Change Kiosk Filter and disinfect as required
- Provide check-out support, as needed
- Support with the pre-service duties by calling and advising patients of their financial responsibility
- Perform area rounding and engage with any patients and/or visitors to ensure they are in the correct place and have not been missed. When approved and available, offer refreshments and snacks.
- Participate in training and continuing education programs and staff meetings
- Assist in training of new staff
- Maintain desk area and waiting area clean and free of clutter
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
- High School Diploma or equivalent
- Minimum 3 years of relevant experience
- Bilingual (preferred)
Knowledge, Skills and Attitudes:
- Ability to communicate effectively in both oral and written form.
- Ability to recognize, analyze and solve a variety of problems.
- Ability to process and handle confidential information with discretion.
- Ability to work evening, nights, and weekends as necessary.
- Proficiency in computer software (i.e., Microsoft Office).
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status:
Full time
Employee Type:
Staff
Tips for Finding Customer Support Jobs at University of Miami
Tailor your resume to university service environments
Customer Support roles in higher education prioritize student-facing communication, case resolution, and cross-departmental coordination. Highlight experience with ticketing systems, multilingual support, or navigating complex service workflows rather than generic customer service metrics.
Target departments with recurring support needs
University of Miami's IT help desk, Enrollment Services, and UHealth patient support divisions consistently hire for Customer Support functions. Applying directly to these units, rather than general listings, puts you in front of hiring managers with ongoing staffing needs.
Confirm your visa category before submitting applications
University of Miami supports multiple nonimmigrant categories for Customer Support hires. If you're on F-1 OPT, verify your authorization period aligns with their onboarding timeline. USCIS allows a 60-day grace period after OPT expires, so avoid waiting until the final weeks to apply.
Ask HR directly about the LCA filing timeline
For H-1B roles, your employer must file a Labor Condition Application with the DOL before the H-1B petition reaches USCIS. Universities move at institutional pace, so clarify the internal approval chain early to avoid delays between offer acceptance and filing.
Browse open Customer Support roles using Migrate Mate
Migrate Mate filters jobs by visa sponsorship type and employer, so you can surface University of Miami Customer Support listings that explicitly support international candidates instead of sifting through postings with no sponsorship clarity.
Leverage J-1 and TN pathways if H-1B timing is tight
If you miss the H-1B cap window, University of Miami's status as a research and educational institution opens J-1 sponsorship as a practical bridge. Canadian and Mexican nationals in qualifying support roles may also pursue TN status directly at the border without a USCIS petition.
Frequently Asked Questions
Does University of Miami sponsor H-1B visas for Customer Supports?
Yes, University of Miami sponsors H-1B visas for qualifying Customer Support roles. As an established university employer, it has the infrastructure to file Labor Condition Applications with the DOL and submit petitions to USCIS. Sponsorship is more common for roles requiring specialized skills or where the position qualifies as a specialty occupation, so confirming eligibility with HR during the offer stage is practical.
Which visa types are commonly used for Customer Support roles at University of Miami?
Customer Support positions at University of Miami are commonly filled through H-1B, F-1 OPT, TN visa, and J-1 visa categories. F-1 OPT is frequently used by recent graduates already in the U.S., while H-1B is the standard long-term work visa. TN visa applies to Canadian and Mexican nationals in eligible occupations, and J-1 is used for exchange-based arrangements at qualifying educational institutions.
What qualifications or experience are expected for Customer Support roles at University of Miami?
Most Customer Support roles at University of Miami require a bachelor's degree, though some technical help desk or IT support positions may accept equivalent experience. Familiarity with service management platforms, strong written communication, and experience handling high-volume inquiries in a structured environment are consistently valued. Student services and enrollment-adjacent roles also benefit from experience working within academic or healthcare settings.
How do I apply for Customer Support jobs at University of Miami?
You can search and apply for Customer Support roles at University of Miami through the university's official careers portal. For a filtered view of open positions that support visa sponsorship, Migrate Mate lets you browse University of Miami listings specifically, saving time compared to manually reviewing each posting for sponsorship language. Submitting a complete application with documentation of your work authorization status early in the process avoids delays.
How do I plan my timeline around visa sponsorship when targeting University of Miami?
Universities follow structured hiring cycles, so lead time matters. If you're pursuing H-1B sponsorship, factor in the annual cap registration window in March and USCIS processing time, which can run several months. If you're on F-1 OPT, apply with enough runway that an offer and any petition filing can be completed before your authorization expires. J-1 visa and TN categories can often be processed faster if your situation qualifies.