Customer Support Jobs at Northwell Health with Visa Sponsorship
Customer Support jobs at Northwell Health sit at the intersection of patient experience and healthcare operations, covering everything from call center coordination to patient access services. Northwell has a consistent track record of sponsoring work visas for this function, making it a realistic target for international candidates.
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Get Access To All JobsSUMMARY:
Oversees, facilitates, coordinates, develops and implements procedures to expedite patient and messenger service activities. Coordinates and facilitates safety activities in accordance with regulatory agencies and accepted industry standards.
Responsibilities:
- Demonstrates the ability to lead, direct, confident, knowledgeable, customer oriented staff and students aware of & support organizational goals & are self-sufficient during daily operation.
- Oversees, facilitates, coordinates, develops and implements procedures to expedite all 300 to 350 patient & messenger service activities & transportation function activities per day.
- Acts as a resource for other areas in regards to the proper use of body mechanics, making suggestions for improvements and assists the department supervisor in providing necessary in-service training 100% of the time.
- Coordinates and facilitates safety activities in accordance with regulatory agencies & accepted industry standards.
- Demonstrates and serves as a role model delivering the highest level of quality service & actively participates in department management team efforts & supports & adheres to all organizational & department policies, procedures & improvement initiatives.
- Assists department supervisor in assessing, researching and making recommendations for Transportation equipment repair & replacement 100% of the time.
- Assists department supervisor in ensuring that all transportation equipment is properly cleaned and maintained.
- Effectively communicates with all members of the Unit With Out Walls team, members of other departments, patients and their families.
- Motivates and assigns all transport staff to days work plan.
- Assists the department supervisor with Positive or Negative feedback on employees performance.
- Compiles and maintains daily data of departmental operations.
- Run reports on the department productive weekly and as assigned. Analyze the results with the supervisor of the department and recommending improvements based on the data reported. Creating Charts on excel will be required.
- Assists in the development of department policies and procedures when requested 100% of the time.
- Fulfills all compliance responsibilities related to the position.
- Performs other duties as assigned.
- Educate staff about all new equipment ordered from our department.
EDUCATION SKILLS EXPERIENCE:
HS GRAD/EQUIVALENT
OTHER INFORMATION:
Required: High School graduate.
Minimum Experience: three years
Desired: Knowledge of Microsoft Office or similar computer skills.
WORKING CONDITIONS:
Manual: significant manual skills/motor coord & finger dexterity
Occupational: Some occupational risk
Physical Effort: Medium to Heavy effort. May exert up to 35 lbs. force
Physical Environment: Generally pleasant working conditions
COMPANY: Danbury Hospital
ORG UNIT: 242
DEPARTMENT: Patient Transport
EXEMPT: No
SALARY RANGE: $17.00 - $31.36 Hourly
Available benefits include: Paid Time Off (PTO); Medical, Dental and Vision Coverage; Health and Dependent Care Flexible Spending Accounts; Health Savings Account; 401(k) Retirement Plan; Basic Life and AD&D insurance; Wellness Programs; Employee Assistance Program; and Team Member Discounts. Available benefits for union positions may vary in accordance with applicable Collective Bargaining Agreements.
SUMMARY:
Oversees, facilitates, coordinates, develops and implements procedures to expedite patient and messenger service activities. Coordinates and facilitates safety activities in accordance with regulatory agencies and accepted industry standards.
Responsibilities:
- Demonstrates the ability to lead, direct, confident, knowledgeable, customer oriented staff and students aware of & support organizational goals & are self-sufficient during daily operation.
- Oversees, facilitates, coordinates, develops and implements procedures to expedite all 300 to 350 patient & messenger service activities & transportation function activities per day.
- Acts as a resource for other areas in regards to the proper use of body mechanics, making suggestions for improvements and assists the department supervisor in providing necessary in-service training 100% of the time.
- Coordinates and facilitates safety activities in accordance with regulatory agencies & accepted industry standards.
- Demonstrates and serves as a role model delivering the highest level of quality service & actively participates in department management team efforts & supports & adheres to all organizational & department policies, procedures & improvement initiatives.
- Assists department supervisor in assessing, researching and making recommendations for Transportation equipment repair & replacement 100% of the time.
- Assists department supervisor in ensuring that all transportation equipment is properly cleaned and maintained.
- Effectively communicates with all members of the Unit With Out Walls team, members of other departments, patients and their families.
- Motivates and assigns all transport staff to days work plan.
- Assists the department supervisor with Positive or Negative feedback on employees performance.
- Compiles and maintains daily data of departmental operations.
- Run reports on the department productive weekly and as assigned. Analyze the results with the supervisor of the department and recommending improvements based on the data reported. Creating Charts on excel will be required.
- Assists in the development of department policies and procedures when requested 100% of the time.
- Fulfills all compliance responsibilities related to the position.
- Performs other duties as assigned.
- Educate staff about all new equipment ordered from our department.
EDUCATION SKILLS EXPERIENCE:
HS GRAD/EQUIVALENT
OTHER INFORMATION:
Required: High School graduate.
Minimum Experience: three years
Desired: Knowledge of Microsoft Office or similar computer skills.
WORKING CONDITIONS:
Manual: significant manual skills/motor coord & finger dexterity
Occupational: Some occupational risk
Physical Effort: Medium to Heavy effort. May exert up to 35 lbs. force
Physical Environment: Generally pleasant working conditions
COMPANY: Danbury Hospital
ORG UNIT: 242
DEPARTMENT: Patient Transport
EXEMPT: No
SALARY RANGE: $17.00 - $31.36 Hourly
Available benefits include: Paid Time Off (PTO); Medical, Dental and Vision Coverage; Health and Dependent Care Flexible Spending Accounts; Health Savings Account; 401(k) Retirement Plan; Basic Life and AD&D insurance; Wellness Programs; Employee Assistance Program; and Team Member Discounts. Available benefits for union positions may vary in accordance with applicable Collective Bargaining Agreements.
See all Customer Support Jobs at Northwell Health
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Get Access To All JobsTips for Finding Customer Support Jobs at Northwell Health
Align your credentials with patient-facing standards
Northwell's Customer Support roles often require familiarity with healthcare terminology, HIPAA protocols, and electronic health record systems. Completing a HIPAA compliance course or EHR certification before applying signals you can contribute from day one.
Target patient access and contact center openings
Northwell posts Customer Support roles under titles like Patient Access Representative and Contact Center Specialist. Searching these specific titles on their careers portal surfaces the openings most likely to fall under their established sponsorship workflows.
Clarify sponsorship eligibility before your first interview
Northwell's HR teams handle visa sponsorship case by case, even within Customer Support. Ask directly during the recruiter screening whether the specific role and department have sponsored this visa type before, so you don't invest weeks in a pipeline that won't move forward.
Understand how OPT timing interacts with USCIS cap deadlines
If you're on F-1 OPT, your employment start date must align with your OPT authorization window and any H-1B cap filing cycle. Missing the April filing window means waiting a full year, so confirm your OPT end date relative to the next cap season before accepting an offer.
Use Migrate Mate to filter open Customer Support roles at Northwell
Searching manually across Northwell's career portal misses roles posted under non-obvious titles. Migrate Mate lets you filter specifically by employer and visa type, so you can surface all relevant Customer Support openings that fit your sponsorship situation.
Prepare for PERM labor market requirements if targeting Green Card sponsorship
Northwell sponsors EB-2 and EB-3 Green Cards for some Customer Support staff, but PERM requires DOL to verify no qualified U.S. workers were passed over. Having documented, specialized skills in healthcare customer operations strengthens your position in that process.
Frequently Asked Questions
Does Northwell Health sponsor H-1B visas for Customer Supports?
Yes, Northwell Health sponsors H-1B visas for Customer Support roles, though not every open position automatically qualifies. H-1B sponsorship in this function typically applies to roles that meet USCIS specialty occupation criteria, which can include positions requiring healthcare administration, health informatics, or related degree-backed expertise. Confirming eligibility with the hiring team early in the process saves significant time.
How do I apply for Customer Support jobs at Northwell Health?
You can apply directly through Northwell Health's careers portal at northwell.edu/careers, where roles are listed by department, location, and job family. Filtering by Customer Support or Patient Access surfaces the most relevant openings. Migrate Mate is also a useful starting point, since it lets you browse Northwell's sponsorship-eligible Customer Support roles in one place without manually sorting through unrelated listings.
Which visa types does Northwell Health commonly use for Customer Support roles?
Northwell has sponsored H-1B, TN visa, F-1 OPT, F-1 CPT, and employment-based Green Cards including EB-2 and EB-3 for employees across its workforce. For Customer Support specifically, F-1 OPT is a common entry point for recent graduates, with H-1B sponsorship following for candidates in roles that qualify as specialty occupations under USCIS guidelines.
What qualifications are expected for Customer Support roles at Northwell Health?
Northwell typically expects candidates to have experience in a customer-facing or patient services environment, with familiarity in healthcare settings being a strong differentiator. Knowledge of HIPAA regulations, electronic health record platforms, and medical terminology is frequently referenced in job descriptions. For roles supporting H-1B sponsorship, a relevant bachelor's degree in healthcare administration, business, or a related field is generally required to satisfy USCIS specialty occupation standards.
How do I time my application to avoid gaps in work authorization at Northwell Health?
If you're transitioning from F-1 OPT to H-1B, your application window matters significantly. USCIS accepts H-1B cap-subject petitions in April for an October 1 start date, leaving a potential gap if your OPT expires before then. Northwell's HR team can often structure offer letters to account for cap-gap protections, which automatically extend OPT for eligible F-1 holders while an H-1B petition is pending. Confirm your specific OPT end date and discuss timing before signing any offer.