Customer Support Jobs at Trinity Health with Visa Sponsorship

Employment Type:

Part time

Shift:

Rotating Shift

Description:

Imaging Support Specialist

Location:

Trinity Health Ann Arbor Hospital

Department:

Radiology Administration

Position Purpose:

Imaging Support Specialist works closely with IRC Coordinator, Hospital Staff, Manager, and Physicians to facilitate timely availability of images for interpretation and communication of results to referring physicians for departments across the health system. A variety of clerical duties such as word processing, data entry, typing, completing moderately complex forms, and maintaining records, files and systems will be performed.

Shift available:

Rotating

Status available:

Contingent

Required Qualifications:

- High school diploma or equivalent combination of education and experience.
- Two to three years progressively more responsible experience in a physician support setting and/or two years of experience in a Radiology Department.
- Problem solving skills and ability to initiate creative solutions to problems.
- Ability to effectively communicate with Medical Staff, departmental staff, SJMHS department representatives, physicians, other health providers and facilities.
- Knowledge of Windows based programs.
- Ability to utilize PACS, PACS web, RADNET, Powerchart, Powerscribe, Intelerad and/or other pertinent computer systems upon completion of training.
- Additional formal clerical and computer training desirable.

What the Imaging Support Specialist will do:

- Function as a liaison for internal and external departments (i.e. ED, Critical Care Units, etc.) radiologists and referring physicians.
- Receive and greets customers, patients and/or employees.
- Notify appropriate staff and directs visitors and deliveries to appropriate areas.
- Answer routine questions; provides basic information and assistance with departmental procedures.
- Retrieve, relay and record, if necessary, critical patient information related to exams and patient care to radiologists, physicians, other departments, and facilities.
- Update records and files, using manual and computerized filing systems, including spreadsheet data entry.
- Scan and digitizes paperwork and/or radiology images into multiple computer systems for archival purposes.
- Perform a variety of general clerical duties, such as copying, running errands, and maintaining records.
- Ability to utilize departmental and facility on-call procedures.
- Utilize knowledge of departmental processes and procedures in problem solving and contacting appropriate parties to obtain necessary information to allow continuation of patient care in the most efficient manner.
- Responsible for follow through and closure of information gathering process for radiologist interpretation as well as reporting to the appropriate physician.
- Act as contact person for information requested by other departments, patients and physicians.
- Prioritize exams to be read using multiple imaging computer systems while addressing the needs of customers in order of urgency based on obtained knowledge and radiologist general guidelines. All other exams are prioritized in order received.
- Provide assistance to departmental customers (physician and non-physician) in relation to consultations with radiologists and/or requests for interpretations of exams.
- Monitor prioritization and assist in satisfying customers' needs, time utilization of radiologist and customer, as well as, maintaining procedural standards.
- Direct and distribute requests/exams to appropriate area. Receives and responds to requests for release of images or results.
- Maintain logs of work activities. Working knowledge of PACS web, PACS, RadNet, Powerchart, Powerscribe, Intelerad and other computer systems to provide assistance to physicians, radiologists and off-shift radiologists as necessary to enable interpretation of exams.
- Answer telephone, return pages (within 5 minutes of receiving), to allow radiologist to continue focus on exam interpretation.
- Assist radiologist with contacting other physicians as needed. Assist in orienting off-shift radiologists.
- Assist in orientation and training of new Radiology support staff members.
- Keep all work and visitor areas clean and well organized.

Total Rewards and Benefits:

- Competitive compensation, DAILYPAY
- Benefits effective Day One! No waiting periods.
- Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
- Retirement savings plan with employer match and contributions
- Colleague Referral Program to earn cash and prizes
- Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country
- Tuition Reimbursement

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.