Customer Support Jobs at Trinity Health with Visa Sponsorship
Customer Support roles at Trinity Health span patient services, billing inquiries, and care coordination across a large Catholic health system with facilities in multiple states. Trinity Health has sponsored a range of work visas for this function, making it a viable target if you're on OPT, H-1B, or a TN visa.
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Get Access To All JobsEmployment Type:
Full time
Shift:
Day Shift
Position Purpose:
Responsible for the management of the marketing, sales and client activities for contracted services that support the overall growth strategy of the organization. These contracts are for the delivery of clinical and non-clinical services to healthcare and other facilities in Mercy’s service area. Promotes the use of Mercy’s services through the positive management of relationships in the administration of contracts for services such as pharmacy order verification, laundry, Dietitian consulting, EEG Technician services, and information systems. Serves as the primary customer service and troubleshooting liaison for physicians and other clinical staff who access information systems from their offices or homes. Works with internal department directors and administration to identify potential services that can be offered to area facilities. Develops and leads strategies for integration of Trinity Health clinical systems with systems of non-Trinity Health facilities.
Job Duties:
- Identifies and develops business opportunities with potential customers. This includes physicians, physician office management and staff, nursing facility management and staff, Independent/Assisted living community management and staff, religious community management and staff, and other hospital management and staff.
- Develops and promotes contracts for the delivery of clinical and non-clinical services to other health care facilities.
- Prospects new clients through developing and implementing specific sales goals.
- Strategizes for growth of non-contracted clinical services such as retail pharmacy, home health nursing, home medical equipment, and outpatient services. Identifies, establishes, and actively manages relationships with businesses and stakeholders in a manner that reflects the mission and values.
- Collaborates with Mercy leadership and area businesses to identify opportunities to promote hospital services and secure contracts.
Minimum Qualifications:
- Bachelor’s degree in business or a related field required.
- Valid driver's license and ability to meet hospital-driving requirements.
Hours:
Full Time
40 hours/week
Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Employment Type:
Full time
Shift:
Day Shift
Position Purpose:
Responsible for the management of the marketing, sales and client activities for contracted services that support the overall growth strategy of the organization. These contracts are for the delivery of clinical and non-clinical services to healthcare and other facilities in Mercy’s service area. Promotes the use of Mercy’s services through the positive management of relationships in the administration of contracts for services such as pharmacy order verification, laundry, Dietitian consulting, EEG Technician services, and information systems. Serves as the primary customer service and troubleshooting liaison for physicians and other clinical staff who access information systems from their offices or homes. Works with internal department directors and administration to identify potential services that can be offered to area facilities. Develops and leads strategies for integration of Trinity Health clinical systems with systems of non-Trinity Health facilities.
Job Duties:
- Identifies and develops business opportunities with potential customers. This includes physicians, physician office management and staff, nursing facility management and staff, Independent/Assisted living community management and staff, religious community management and staff, and other hospital management and staff.
- Develops and promotes contracts for the delivery of clinical and non-clinical services to other health care facilities.
- Prospects new clients through developing and implementing specific sales goals.
- Strategizes for growth of non-contracted clinical services such as retail pharmacy, home health nursing, home medical equipment, and outpatient services. Identifies, establishes, and actively manages relationships with businesses and stakeholders in a manner that reflects the mission and values.
- Collaborates with Mercy leadership and area businesses to identify opportunities to promote hospital services and secure contracts.
Minimum Qualifications:
- Bachelor’s degree in business or a related field required.
- Valid driver's license and ability to meet hospital-driving requirements.
Hours:
Full Time
40 hours/week
Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
See all 108+ Customer Support at Trinity Health jobs
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Get Access To All JobsTips for Finding Customer Support Jobs at Trinity Health Jobs
Tailor Your Resume for Healthcare Support
Highlight experience with electronic health records, patient-facing communication, or medical billing terminology. Trinity Health's customer support roles often sit at the intersection of clinical operations and patient experience, so generic call center experience won't stand out the way healthcare-specific skills do.
Target Roles Tied to Specific Facilities
Trinity Health operates regional systems like MercyOne, Saint Alphonsus, and Loyola Medicine. Applying directly through a regional brand's career portal can surface openings that don't appear under the Trinity Health umbrella and puts your application in front of hiring managers closer to the role.
Clarify OPT STEM Extension Eligibility Early
Customer Support roles in healthcare are generally not classified under STEM OPT-eligible SOC codes, so your standard OPT window applies. Confirm your exact end date before applying so you can communicate a realistic start date and avoid offers that can't be processed in time.
Ask About LCA Filing Timelines During Interviews
For H-1B transfers or new petitions, Trinity Health's HR team must file a certified Labor Condition Application with the DOL before USCIS can process your petition. Ask the recruiter when their legal team typically initiates that process so your start date doesn't slip past your authorized period.
Use Migrate Mate to Find Sponsoring Openings Fast
Not every Trinity Health posting explicitly states visa sponsorship availability. Use Migrate Mate to filter customer support roles at Trinity Health by visa type, so you're only applying to positions where sponsorship has been confirmed rather than guessing from job description language.
Prepare for E-Verify Verification Before Your First Day
Trinity Health participates in E-Verify, which means your work authorization documents are verified electronically through DHS after an offer is accepted. Have your I-94, EAD, or visa stamp documentation current and accessible before onboarding begins to avoid delays that could jeopardize your start date.
Customer Support at Trinity Health jobs are hiring across the US. Find yours.
Find Customer Support at Trinity Health JobsFrequently Asked Questions
Does Trinity Health sponsor H-1B visas for Customer Supports?
Yes, Trinity Health has sponsored H-1B visas for customer support roles. Because these positions are generally classified under business or administrative occupational categories rather than clinical ones, your petition will need to demonstrate that the role requires at minimum a bachelor's degree in a specific specialty. Working with Trinity Health's in-house or retained immigration counsel to document the specialty occupation requirement clearly is important before USCIS filing.
Which visa types are commonly used for Customer Support roles at Trinity Health?
Trinity Health has sponsored H-1B, TN, F-1 OPT, F-1 CPT, J-1, and employment-based Green Card pathways including EB-2 and EB-3 for this function. F-1 OPT and CPT are common entry points for recent graduates, while TN works for Canadian and Mexican nationals in qualifying administrative categories. H-1B and EB-2 or EB-3 are the longer-term pathways for those seeking extended authorization or permanent residence.
What qualifications or experience does Trinity Health expect for Customer Support roles?
Trinity Health typically looks for experience in patient services, healthcare billing, insurance verification, or medical records coordination for customer-facing roles within their health system. Familiarity with electronic health record platforms like Epic is frequently referenced in postings. A bachelor's degree in healthcare administration, business, or a related field strengthens your application and is often necessary to support H-1B specialty occupation classification.
How do I apply for Customer Support jobs at Trinity Health?
You can find and filter Customer Support openings at Trinity Health by visa type through Migrate Mate, which makes it easier to identify roles where sponsorship is available before you invest time in an application. Trinity Health also posts positions through its regional system career portals. When applying, clearly state your visa status and authorization timeline on your application so recruiters can assess fit alongside immigration timelines from the start.
How do I think about timing when pursuing a sponsored Customer Support role at Trinity Health?
If you're on F-1 OPT, apply at least three to four months before your authorization expires to allow time for offer, onboarding, and any USCIS filing. For H-1B cap-subject petitions, the annual lottery runs in March for an October 1 start, so roles accepted outside that window require cap-exempt status or a transfer from an existing petition. TN status can be obtained at the border or a port of entry, making it a faster path for eligible candidates.
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