Customer Support Jobs at Trinity Health with Visa Sponsorship
Customer Support jobs at Trinity Health span patient services, billing inquiries, and care coordination across a large Catholic health system with facilities in multiple states. Trinity Health has sponsored a range of work visas for this function, making it a viable target if you're on OPT, H-1B visa, or a TN visa.
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Get Access To All JobsEmployment Type:
Full time
Shift:
12 Hour Night Shift
Description:
Patient Support Tech
Department: Relief Pool
Location: Trinity Health Oakland Campus
Minimum rate of pay: $17.59 PLUS DailyPAY
Total Rewards and Benefits:
- Competitive compensation, DAILYPAY
- Benefits effective Day One! No waiting periods.
- Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
- Retirement savings plan with employer match and contributions
- Opportunity for growth and advancement throughout Trinity Health
- Tuition Reimbursement
Position Purpose
The Patient Support Technician functions as a collaborative member of the health care team in partnership with and under supervision of the Registered Nurse utilizing principles of Relationship-Based Care, performs direct patient care to a specific group of patients and coordinates activities which relate to the flow of unit processes.
Shifts Available: 7:00 pm – 7:00 am
Status available: Full-time
Every Other Weekend and 3 Holidays per year required for Full-time and Part-time team members.
Required Qualifications:
Education
- High school diploma or GED.
Preferred Experience
- 6 months direct patient care experience within past 5 years.
- Completion of one Medical/Surgical clinical rotation in a nursing educational program.
- Completion of a "Patient Care Technician" program that requires successful completion of an externship in an acute care facility.
What you will do:
- Provides basic bedside care and selected procedures under the direction and supervision of the Registered Nurse. Including but not limited to: venipuncture, 12 lead EKG, basic blood glucose collection and monitoring, respiratory care (i.e. Cough and deep breathing, incentive spirometry, pulse oximetry, oxygen setup, hand held nebulizer), dressing changes, collection of vital signs, recognition of life-threatening conditions with initial responses and reporting, emptying and measuring drainage equipment.
- Performs activities of daily living (ADL) appropriate to the patient's condition under the direction of and supervision of the Registered Nurse.
- Performs basic nutritional support to patients such as bed set up, assistance with feeding, and collection and documentation of intake and calorie count as appropriate.
- Performs other various duties as assigned and needed. These duties may vary depending upon the unit, patient type and need, number and complexity of treatment provided. Additional duties may also include nonclinical duties consistent with meeting the needs of the patient and care team.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Employment Type:
Full time
Shift:
12 Hour Night Shift
Description:
Patient Support Tech
Department: Relief Pool
Location: Trinity Health Oakland Campus
Minimum rate of pay: $17.59 PLUS DailyPAY
Total Rewards and Benefits:
- Competitive compensation, DAILYPAY
- Benefits effective Day One! No waiting periods.
- Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
- Retirement savings plan with employer match and contributions
- Opportunity for growth and advancement throughout Trinity Health
- Tuition Reimbursement
Position Purpose
The Patient Support Technician functions as a collaborative member of the health care team in partnership with and under supervision of the Registered Nurse utilizing principles of Relationship-Based Care, performs direct patient care to a specific group of patients and coordinates activities which relate to the flow of unit processes.
Shifts Available: 7:00 pm – 7:00 am
Status available: Full-time
Every Other Weekend and 3 Holidays per year required for Full-time and Part-time team members.
Required Qualifications:
Education
- High school diploma or GED.
Preferred Experience
- 6 months direct patient care experience within past 5 years.
- Completion of one Medical/Surgical clinical rotation in a nursing educational program.
- Completion of a "Patient Care Technician" program that requires successful completion of an externship in an acute care facility.
What you will do:
- Provides basic bedside care and selected procedures under the direction and supervision of the Registered Nurse. Including but not limited to: venipuncture, 12 lead EKG, basic blood glucose collection and monitoring, respiratory care (i.e. Cough and deep breathing, incentive spirometry, pulse oximetry, oxygen setup, hand held nebulizer), dressing changes, collection of vital signs, recognition of life-threatening conditions with initial responses and reporting, emptying and measuring drainage equipment.
- Performs activities of daily living (ADL) appropriate to the patient's condition under the direction of and supervision of the Registered Nurse.
- Performs basic nutritional support to patients such as bed set up, assistance with feeding, and collection and documentation of intake and calorie count as appropriate.
- Performs other various duties as assigned and needed. These duties may vary depending upon the unit, patient type and need, number and complexity of treatment provided. Additional duties may also include nonclinical duties consistent with meeting the needs of the patient and care team.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
See all 31+ Customer Support Jobs at Trinity Health
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Get Access To All JobsTips for Finding Customer Support Jobs at Trinity Health
Tailor Your Resume for Healthcare Support
Highlight experience with electronic health records, patient-facing communication, or medical billing terminology. Trinity Health's customer support roles often sit at the intersection of clinical operations and patient experience, so generic call center experience won't stand out the way healthcare-specific skills do.
Target Roles Tied to Specific Facilities
Trinity Health operates regional systems like MercyOne, Saint Alphonsus, and Loyola Medicine. Applying directly through a regional brand's career portal can surface openings that don't appear under the Trinity Health umbrella and puts your application in front of hiring managers closer to the role.
Clarify OPT STEM Extension Eligibility Early
Customer Support roles in healthcare are generally not classified under STEM OPT-eligible SOC codes, so your standard OPT window applies. Confirm your exact end date before applying so you can communicate a realistic start date and avoid offers that can't be processed in time.
Ask About LCA Filing Timelines During Interviews
For H-1B transfers or new petitions, Trinity Health's HR team must file a certified Labor Condition Application with the DOL before USCIS can process your petition. Ask the recruiter when their legal team typically initiates that process so your start date doesn't slip past your authorized period.
Use Migrate Mate to Find Sponsoring Openings Fast
Not every Trinity Health posting explicitly states visa sponsorship availability. Use Migrate Mate to filter customer support roles at Trinity Health by visa type, so you're only applying to positions where sponsorship has been confirmed rather than guessing from job description language.
Prepare for E-Verify Verification Before Your First Day
Trinity Health participates in E-Verify, which means your work authorization documents are verified electronically through DHS after an offer is accepted. Have your I-94, EAD, or visa stamp documentation current and accessible before onboarding begins to avoid delays that could jeopardize your start date.
Frequently Asked Questions
Does Trinity Health sponsor H-1B visas for Customer Supports?
Yes, Trinity Health has sponsored H-1B visas for customer support roles. Because these positions are generally classified under business or administrative occupational categories rather than clinical ones, your petition will need to demonstrate that the role requires at minimum a bachelor's degree in a specific specialty. Working with Trinity Health's in-house or retained immigration counsel to document the specialty occupation requirement clearly is important before USCIS filing.
Which visa types are commonly used for Customer Support roles at Trinity Health?
Trinity Health has sponsored H-1B, TN visa, F-1 OPT, F-1 CPT, J-1 visa, and employment-based Green Card pathways including EB-2 and EB-3 for this function. F-1 OPT and CPT are common entry points for recent graduates, while TN visa works for Canadian and Mexican nationals in qualifying administrative categories. H-1B and EB-2 or EB-3 are the longer-term pathways for those seeking extended authorization or permanent residence.
What qualifications or experience does Trinity Health expect for Customer Support roles?
Trinity Health typically looks for experience in patient services, healthcare billing, insurance verification, or medical records coordination for customer-facing roles within their health system. Familiarity with electronic health record platforms like Epic is frequently referenced in postings. A bachelor's degree in healthcare administration, business, or a related field strengthens your application and is often necessary to support H-1B specialty occupation classification.
How do I apply for Customer Support jobs at Trinity Health?
You can find and filter Customer Support openings at Trinity Health by visa type through Migrate Mate, which makes it easier to identify roles where sponsorship is available before you invest time in an application. Trinity Health also posts positions through its regional system career portals. When applying, clearly state your visa status and authorization timeline on your application so recruiters can assess fit alongside immigration timelines from the start.
How do I think about timing when pursuing a sponsored Customer Support role at Trinity Health?
If you're on F-1 OPT, apply at least three to four months before your authorization expires to allow time for offer, onboarding, and any USCIS filing. For H-1B cap-subject petitions, the annual lottery runs in March for an October 1 start, so roles accepted outside that window require cap-exempt status or a transfer from an existing petition. TN status can be obtained at the border or a port of entry, making it a faster path for eligible candidates.