Customer Support Jobs at Banner Health with Visa Sponsorship
Customer Support roles at Banner Health span patient services, billing support, and care coordination across one of the largest nonprofit health systems in the U.S. Banner has a consistent track record of sponsoring international workers in this function, making it a realistic target if you're navigating H-1B or employment-based Green Card pathways.
See All Customer Support at Banner Health JobsOverview
Showing 5 of 61+ Customer Support Jobs at Banner Health jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 61+ Customer Support Jobs at Banner Health
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support Jobs at Banner Health.
Get Access To All JobsDepartment Name:
CEC-Strategy and Support-Corp
Work Shift:
Day
Job Category:
General Operations
Estimated Pay Range:
$22.06 - $33.10 / hour
Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained.
Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care – and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you.
Banner Health is seeking a Real-Time Performance Analyst to join their team. In this role, you will manage a scheduling group and handle coding of all attendance, system issues, meetings, trainings, etc. Provides real-time suggestions to contact center leadership, must be comfortable communicating and partnering with external leadership. This is a fast-paced environment that challenges you to think quickly, critically, and responsibly. Experience is helpful if you have strategically allocated people and resources, tracked attendance and complied with constantly changing workplace laws and regulations, optimized productivity, and reduced risk.
The schedule for this role will be as followed:
Location:
Remote
Hours of operation:
- M-F 6:30am-7pm.
You can expect to work 8 hrs. a day Monday - Friday.
Equipment will be provided and you will need to have a designated area to work.
Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs, or Public Relations, you'll find many options for contributing to our award-winning patient care.
Position Summary
This position will be responsible for managing the intraday contact center performance for the Banner Health customer service network. This role will troubleshoot and analyze staffing and contact volume trends, react to contact agent staffing gaps, and liaise with Technologies to report system issues. This position will engage with the customer service operations groups to adjust staffing levels, reschedule pre-planned off-the-phone activities, and course-correct deviations to the staffing plan.
CORE FUNCTIONS
-
Leverage partnerships across Banner customer service network to execute the contact agent staffing plan in order to achieve the Abandon Contact Rate goals. Build effective partnerships through strong relationship building skills in order to course-correct deviations from the staffing plan.
-
Provide real-time performance management for the contact centers by addressing intraday staffing gaps, rescheduling off-the-phone time to periods where excess staffing is forecasted, and escalating staffing deficiencies to leadership.
-
Interpret the short-term staffing plan and take immediate action to close the gap between the forecasted staffing actuals and requirements.
-
Understand the contact delivery paths and how the contact routing impacts the staffing plan and the complexities related to multi-skills and contact overflows.
-
Identify trends, recognize linkages and patterns in the contact center performance data.
-
Troubleshoot, triage, and analyze contact center performance issues and appropriately initiate resolution steps. Liaise between the customer service contact groups and the Information Technology teams.
-
Support the business continuation planning efforts by invoking the appropriate contact delivery and staffing protocols to mitigate the customer impact.
-
Has accountability for the real-time performance of the contact center enterprise (~2,000 agents). Must be able to navigate in an ever-changing environment and make quick decisions with limited data. Responsible for ensuring daily staffing plans are executed and provide analytical support and real-time solutions gaps in coverage occur.
MINIMUM QUALIFICATIONS
High school or equivalent education and/or experience.
Two years’ experience in contact center environment. Proven abilities in using data to influence others.
High proficiency with Excel.
PREFERRED QUALIFICATIONS
Working knowledge of Banner Health contact center segments preferred. Additional related education and/or experience preferred.
Additional related education and/or experience preferred.
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy
Department Name:
CEC-Strategy and Support-Corp
Work Shift:
Day
Job Category:
General Operations
Estimated Pay Range:
$22.06 - $33.10 / hour
Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained.
Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care – and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you.
Banner Health is seeking a Real-Time Performance Analyst to join their team. In this role, you will manage a scheduling group and handle coding of all attendance, system issues, meetings, trainings, etc. Provides real-time suggestions to contact center leadership, must be comfortable communicating and partnering with external leadership. This is a fast-paced environment that challenges you to think quickly, critically, and responsibly. Experience is helpful if you have strategically allocated people and resources, tracked attendance and complied with constantly changing workplace laws and regulations, optimized productivity, and reduced risk.
The schedule for this role will be as followed:
Location:
Remote
Hours of operation:
- M-F 6:30am-7pm.
You can expect to work 8 hrs. a day Monday - Friday.
Equipment will be provided and you will need to have a designated area to work.
Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs, or Public Relations, you'll find many options for contributing to our award-winning patient care.
Position Summary
This position will be responsible for managing the intraday contact center performance for the Banner Health customer service network. This role will troubleshoot and analyze staffing and contact volume trends, react to contact agent staffing gaps, and liaise with Technologies to report system issues. This position will engage with the customer service operations groups to adjust staffing levels, reschedule pre-planned off-the-phone activities, and course-correct deviations to the staffing plan.
CORE FUNCTIONS
-
Leverage partnerships across Banner customer service network to execute the contact agent staffing plan in order to achieve the Abandon Contact Rate goals. Build effective partnerships through strong relationship building skills in order to course-correct deviations from the staffing plan.
-
Provide real-time performance management for the contact centers by addressing intraday staffing gaps, rescheduling off-the-phone time to periods where excess staffing is forecasted, and escalating staffing deficiencies to leadership.
-
Interpret the short-term staffing plan and take immediate action to close the gap between the forecasted staffing actuals and requirements.
-
Understand the contact delivery paths and how the contact routing impacts the staffing plan and the complexities related to multi-skills and contact overflows.
-
Identify trends, recognize linkages and patterns in the contact center performance data.
-
Troubleshoot, triage, and analyze contact center performance issues and appropriately initiate resolution steps. Liaise between the customer service contact groups and the Information Technology teams.
-
Support the business continuation planning efforts by invoking the appropriate contact delivery and staffing protocols to mitigate the customer impact.
-
Has accountability for the real-time performance of the contact center enterprise (~2,000 agents). Must be able to navigate in an ever-changing environment and make quick decisions with limited data. Responsible for ensuring daily staffing plans are executed and provide analytical support and real-time solutions gaps in coverage occur.
MINIMUM QUALIFICATIONS
High school or equivalent education and/or experience.
Two years’ experience in contact center environment. Proven abilities in using data to influence others.
High proficiency with Excel.
PREFERRED QUALIFICATIONS
Working knowledge of Banner Health contact center segments preferred. Additional related education and/or experience preferred.
Additional related education and/or experience preferred.
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy
See all 61+ Customer Support at Banner Health jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support at Banner Health roles.
Get Access To All JobsTips for Finding Customer Support Jobs at Banner Health Jobs
Frame your credentials around healthcare compliance
Banner Health's customer support roles often require familiarity with HIPAA, medical billing codes, or insurance verification. Documenting this experience in your resume signals to Banner's HR team that you're ready to handle sensitive patient data from day one.
Target Banner's patient access and billing openings
Banner Health regularly posts customer support roles tied to revenue cycle and patient access departments. These positions have stronger precedent for sponsorship than generic call center roles, so filter your job search to those specific functions within their careers portal.
Confirm sponsorship intent before the final interview round
Bring up visa sponsorship during the offer negotiation stage, not the first screening call. Ask Banner's recruiter directly whether the role is approved for H-1B sponsorship, since individual departments sometimes have discretion over which positions are flagged for filing.
Understand Banner's PERM timeline if you're targeting a Green Card
If Banner offers EB-2 or EB-3 sponsorship, the PERM labor certification process through the DOL typically adds 12 to 18 months before an I-140 petition can be filed. Plan your status renewals accordingly so you don't face gaps in work authorization.
Use Migrate Mate to find open roles with confirmed sponsorship
Identifying which of Banner Health's customer support openings are actively tied to visa sponsorship saves significant time. Search Migrate Mate's job board to filter for Banner Health roles where sponsorship is confirmed, rather than applying broadly and asking after.
Keep your H-1B status current during background check processing
Banner Health's onboarding for patient-facing customer support roles includes thorough background screening, which can take four to six weeks. If you're on OPT or a transferring H-1B, confirm your I-94 expiration date and work with your attorney to file before status lapses during this window.
Customer Support at Banner Health jobs are hiring across the US. Find yours.
Find Customer Support at Banner Health JobsFrequently Asked Questions
Does Banner Health sponsor H-1B visas for Customer Support roles?
Yes, Banner Health sponsors H-1B visas for customer support positions, particularly those tied to patient access, billing, and care coordination. Not every posting is automatically approved for sponsorship, so confirm with the recruiter during the offer stage. Roles with specialized requirements around healthcare systems or revenue cycle operations are most commonly approved for H-1B filing.
Which visa types does Banner Health commonly use for Customer Support positions?
Banner Health primarily sponsors H-1B visas for customer support roles requiring a qualifying bachelor's degree. For longer-term pathways, the company has also filed EB-2 and EB-3 petitions, which require PERM labor certification through the DOL before an immigrant petition can be submitted. The right category depends on your education, the specific role level, and Banner's internal sponsorship policies.
How do I apply for Customer Support jobs at Banner Health?
You can browse open customer support roles directly on Banner Health's careers site, or use Migrate Mate to filter for Banner Health positions where visa sponsorship has been confirmed. When applying, tailor your resume to highlight any healthcare-related customer service experience, such as insurance verification, medical billing, or patient intake, as these directly align with Banner's hiring priorities for this function.
What qualifications does Banner Health expect for sponsored Customer Support roles?
Most of Banner Health's sponsored customer support positions expect at least an associate's or bachelor's degree, often in healthcare administration, business, or a related field. Practical experience with electronic health record systems, medical terminology, or insurance authorization processes strengthens your application considerably. Bilingual skills, particularly Spanish, are a recurring preference across Banner's patient-facing roles.
How do I plan my timeline if Banner Health offers me visa sponsorship?
If you're on OPT, confirm your authorization end date and ask Banner's HR team how early they can initiate an H-1B transfer or cap-subject filing. USCIS cap-subject H-1B petitions must be filed in April for an October 1 start date, so timing your offer and onboarding around that window matters. Premium processing, currently taking around 15 business days, is available if you need faster adjudication.
See which Customer Support at Banner Health employers are hiring and sponsoring visas right now.
Search Customer Support at Banner Health Jobs