Customer Service Jobs at Banner Health with Visa Sponsorship
Customer Service roles at Banner Health span patient-facing support, billing inquiries, and care coordination across a large hospital network. Banner has a track record of sponsoring international employees in administrative and support functions, making it a realistic target for H-1B and Green Card applicants with healthcare customer service experience.
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Get Access To All JobsPRIMARY CITY/STATE:
Phoenix, Arizona
DEPARTMENT NAME:
Billing Customer Service
WORK SHIFT:
Varied
JOB CATEGORY:
Revenue Cycle
Position Summary
Provides Customer Service functions dealing directly with patient inquiries and complaints as well as issues as reported via phone or customer service calls and correspondence. Oversees collection of timely documentation from network providers and patients to ensure adherence to quality standards and timely filing requirements.
KNOWLEDGE, SKILLS AND ABILITIES
- Requires the ability to communicate clearly and concisely.
- Mathematical skills resulting from external and internal sources, verbal and written communication skill, capability to prioritize completing multiple projects.
MINIMUM QUALIFICATIONS
- Requires a high school diploma or GED; with a minimum of two years of customer service experience.
- Requires excellent verbal and organizational skills, the ability to interface with difficult customers and work with minimum direct supervision to meet required goals.
PREFERRED QUALIFICATIONS
- One year of previous medical billing experience.
- Additional related education and/or experience.
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy
PRIMARY CITY/STATE:
Phoenix, Arizona
DEPARTMENT NAME:
Billing Customer Service
WORK SHIFT:
Varied
JOB CATEGORY:
Revenue Cycle
Position Summary
Provides Customer Service functions dealing directly with patient inquiries and complaints as well as issues as reported via phone or customer service calls and correspondence. Oversees collection of timely documentation from network providers and patients to ensure adherence to quality standards and timely filing requirements.
KNOWLEDGE, SKILLS AND ABILITIES
- Requires the ability to communicate clearly and concisely.
- Mathematical skills resulting from external and internal sources, verbal and written communication skill, capability to prioritize completing multiple projects.
MINIMUM QUALIFICATIONS
- Requires a high school diploma or GED; with a minimum of two years of customer service experience.
- Requires excellent verbal and organizational skills, the ability to interface with difficult customers and work with minimum direct supervision to meet required goals.
PREFERRED QUALIFICATIONS
- One year of previous medical billing experience.
- Additional related education and/or experience.
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy
See all 60+ Customer Service at Banner Health jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service at Banner Health roles.
Get Access To All JobsTips for Finding Customer Service Jobs at Banner Health Jobs
Tailor your resume to healthcare workflows
Banner Health's Customer Service roles prioritize experience with patient intake, insurance verification, and medical billing systems like Epic. Frame your resume around these touchpoints, not generic call center skills, to clear the initial screening.
Confirm Banner's E-Verify enrollment before applying
As a large healthcare employer, Banner Health participates in E-Verify, which is required for H-1B sponsorship. Verifying this upfront confirms you're targeting an employer already set up to handle work authorization documentation without delays.
Target roles in high-volume Banner facilities
Banner Health operates across multiple states, but its Arizona-based flagship hospitals generate the most Customer Service openings. Prioritizing those locations increases your chances of finding a hiring manager with prior sponsorship experience on their team.
Ask about LCA timing during the offer stage
Your employer must file a Labor Condition Application with the DOL before your H-1B petition can proceed. Ask HR during the offer conversation how long their LCA process typically takes so you can plan your start date around that window.
Use Migrate Mate to filter verified sponsoring roles
Not every Banner Health Customer Service posting will lead to sponsorship. Use Migrate Mate to surface roles at Banner where sponsorship has been documented, so you're spending your time on applications that can realistically move forward.
Prepare your credentials for PERM before your first anniversary
If Banner moves you toward a Green Card through EB-2 or EB-3, the PERM labor certification process requires documenting your qualifications before recruitment begins. Gather degree equivalency evaluations and employment records early so nothing stalls the filing.
Customer Service at Banner Health jobs are hiring across the US. Find yours.
Find Customer Service at Banner Health JobsFrequently Asked Questions
Does Banner Health sponsor H-1B visas for Customer Service?
Yes, Banner Health does sponsor H-1B visas for Customer Service roles. Banner is a large healthcare system with an established HR infrastructure for work authorization filings. Sponsorship is not guaranteed for every opening, so you'll want to confirm directly with the recruiter during the hiring process that the specific role is eligible before accepting an offer.
How do I apply for Customer Service jobs at Banner Health?
Applications go through Banner Health's careers portal, where you can search by role type and location. When applying, tailor your materials to highlight healthcare-specific experience such as patient communication, insurance verification, or EHR system familiarity. You can also browse verified Banner Health Customer Service openings with sponsorship history through Migrate Mate to focus your efforts on the most relevant postings.
Which visa types does Banner Health commonly use for Customer Service roles?
Banner Health primarily sponsors H-1B visas for Customer Service positions that require at least a bachelor's degree in a related field. For longer-term immigration pathways, Banner has also pursued EB-2 and EB-3 Green Card sponsorship for employees in administrative and support functions. The appropriate category depends on the specific role's degree requirements and your individual qualifications.
What qualifications does Banner Health expect for Customer Service roles?
Most Customer Service positions at Banner Health require at least a high school diploma, though roles involving billing, insurance coordination, or patient financial services often prefer an associate's or bachelor's degree. Hands-on experience with healthcare billing systems, insurance verification, or patient account management is a strong differentiator. Proficiency with EHR platforms like Epic is frequently listed as preferred in job postings.
How do I understand the H-1B timeline if Banner Health sponsors me?
If you're not already in H-1B status, Banner Health would need to submit a petition in the annual USCIS lottery, which opens in March for an October 1 start date. If you're transferring from another H-1B employer, Banner can file a cap-exempt transfer and you can start sooner. Either way, confirm with Banner's HR team whether they use premium processing, which USCIS adjudicates within 15 business days.
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