Customer Support Representative Jobs at Banner Health with Visa Sponsorship
Customer Support Representative roles at Banner Health sit at the intersection of healthcare operations and patient-facing service, requiring clear communication and familiarity with medical systems. Banner Health has an established sponsorship track record for this function, making it a viable target for candidates on H-1B or employment-based immigrant visas.
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Get Access To All JobsPrimary City/State:
Phoenix, Arizona
Department Name:
Client Services - Ref Lab
Work Shift:
Day
Job Category:
Administrative Services
Work From Home after 6 months of hire!
This position will work at our corporate headquarters in Phoenix for the first 6 months of employment – Crossroads: Washington St and 56th St.; 202 Red Mountain Freeway and 143 Expressway.
This is a mid-shift position: schedule is work 12p-8:30p; Mon – Fri – WORK; Sat & Sun - OFF
$$ Position starts at $19 AND UP - depending on specific experience. We offer monthly optional overtime, evening and weekend differential pay. We also offer weekly incentives for employees achieving production metrics! $$
Our Client Services Representatives work in a CALL CENTER environment and are truly at the center of all laboratory and diagnostics information. Our Representatives are critical to the success of our business and the well-being of our patients. If you like being a “know it all” and are the boss at facilitating the exchange of information, we have a place for you in our Client Services team! Did we mention you won't be selling anything?
So, what does a Client Services Representative do?
- Spends 90% of the time receiving incoming calls and making outbound calls.
- Professionally interacts with Physicians and their staff, patients, and internal customers over the phone. Knows all the ins and outs of the company and projects confidence when talking with customers.
- Uses all resources available to resolve a situation. Delighting the customer is the goal!
- Works in a production environment and strives to exceed all metrics in the department.
Who you are:
- Detail oriented and comfortable working in a very fast paced environment. You love working on the phone.
- Comfortable sitting and typing during your entire shift.
- Able to navigate multiple screens on the computer at once. Multitasking is your middle name.
- Comfortable with set structure and following procedures.
- A team player who is aware that your work is critical in helping medical providers and hospitals provide excellent patient care.
- Loves to learn something new every hour, every day.
Who you are not:
- Someone who is stressed out by calling people on the phone or receiving constant calls. Production call center environment is not your thing.
- Overwhelmed by an EXTREMELY fast-paced environment.
- Uncomfortable typing information on keyboard for long periods of time. Data entry work is not your thing.
- Unfamiliar navigating through different screens on the computer.
- Uncomfortable with set schedules and showing up to work on time.
Position Summary
This position requires an organized, self-motivated, process driven professional who is an effective communicator with expertise in delivering exceptional client customer service. Using keen insight into people and refined soft skills, this position is able to proficiently handle a high volume of client incoming and outgoing phone calls regarding sensitive HIPAA information.
CORE FUNCTIONS
-
Effectively communicates both verbally and in writing with internal and external clients regarding laboratory test availability, test results and patient specimen requirements by accessing the company computer, telephoning referral labs and using printed reference material.
-
Uses company resources to resolve service-related issues such as Test-In-Questions (TIQ), trouble alerts, supply orders, missing specimen and special requests – i.e. loans and consults, chain of custody. When necessary, escalates issues to a higher authority.
-
Documents all actions taken as required by CAP, CLIA & HIPAA, and Company policies. Will be required to maintain daily metrics and collated monthly metrics, statistics and quality data while focusing on quality while demonstrating that the patient comes first in everything we do.
-
Participates in self-directed work teams to present thoughts and ideas that support the achievement of department metrics and the Company Roadmap. Completes special projects as assigned.
-
Can be required to arrange pick up, delivery and/or shipment of specimens.
-
Participates in peer-to-peer knowledge transfer and training.
SUPERVISORY RESPONSIBILITIES
DIRECTLY REPORTING
None
MATRIX OR INDIRECT REPORTING
None
TYPE OF SUPERVISORY RESPONSIBILITIES
None
SCOPE AND COMPLEXITY
Position works independently with limited supervision using independent judgment to achieve the department goals as set by the manager. Responsibilities include involvement in intra-departmental and interdepartmental communications as well as in depth communications with external customers. Has freedom to determine how best to accomplish functions within established business procedures and will be guided by their supervisor or manager.
PHYSICAL DEMANDS/ENVIRONMENT FACTORS
Requires extensive sitting with periodic standing and walking. May be required to lift up to 20 pounds. Requires significant use of personal computer, phone and general office equipment. Needs adequate visual acuity, ability to grasp and handle objects. Ability to communicate effectively. May require off-site travel.
MINIMUM QUALIFICATIONS
- High School Diploma required and a minimum of one year experience in customer service.
- Must be able to function independently and requires the ability to multitask and manage multiple situations and tasks at once, synthesize complex data and maintain confidential materials.
- Must possess excellent organizational, interpersonal and communication skills.
- Experience with MS Office.
PREFERRED QUALIFICATIONS
- Customer service in a laboratory/diagnostic/health care industry preferred.
- Additional related education and/or experience preferred.
DATE APPROVED 11/07/2019
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy
Primary City/State:
Phoenix, Arizona
Department Name:
Client Services - Ref Lab
Work Shift:
Day
Job Category:
Administrative Services
Work From Home after 6 months of hire!
This position will work at our corporate headquarters in Phoenix for the first 6 months of employment – Crossroads: Washington St and 56th St.; 202 Red Mountain Freeway and 143 Expressway.
This is a mid-shift position: schedule is work 12p-8:30p; Mon – Fri – WORK; Sat & Sun - OFF
$$ Position starts at $19 AND UP - depending on specific experience. We offer monthly optional overtime, evening and weekend differential pay. We also offer weekly incentives for employees achieving production metrics! $$
Our Client Services Representatives work in a CALL CENTER environment and are truly at the center of all laboratory and diagnostics information. Our Representatives are critical to the success of our business and the well-being of our patients. If you like being a “know it all” and are the boss at facilitating the exchange of information, we have a place for you in our Client Services team! Did we mention you won't be selling anything?
So, what does a Client Services Representative do?
- Spends 90% of the time receiving incoming calls and making outbound calls.
- Professionally interacts with Physicians and their staff, patients, and internal customers over the phone. Knows all the ins and outs of the company and projects confidence when talking with customers.
- Uses all resources available to resolve a situation. Delighting the customer is the goal!
- Works in a production environment and strives to exceed all metrics in the department.
Who you are:
- Detail oriented and comfortable working in a very fast paced environment. You love working on the phone.
- Comfortable sitting and typing during your entire shift.
- Able to navigate multiple screens on the computer at once. Multitasking is your middle name.
- Comfortable with set structure and following procedures.
- A team player who is aware that your work is critical in helping medical providers and hospitals provide excellent patient care.
- Loves to learn something new every hour, every day.
Who you are not:
- Someone who is stressed out by calling people on the phone or receiving constant calls. Production call center environment is not your thing.
- Overwhelmed by an EXTREMELY fast-paced environment.
- Uncomfortable typing information on keyboard for long periods of time. Data entry work is not your thing.
- Unfamiliar navigating through different screens on the computer.
- Uncomfortable with set schedules and showing up to work on time.
Position Summary
This position requires an organized, self-motivated, process driven professional who is an effective communicator with expertise in delivering exceptional client customer service. Using keen insight into people and refined soft skills, this position is able to proficiently handle a high volume of client incoming and outgoing phone calls regarding sensitive HIPAA information.
CORE FUNCTIONS
-
Effectively communicates both verbally and in writing with internal and external clients regarding laboratory test availability, test results and patient specimen requirements by accessing the company computer, telephoning referral labs and using printed reference material.
-
Uses company resources to resolve service-related issues such as Test-In-Questions (TIQ), trouble alerts, supply orders, missing specimen and special requests – i.e. loans and consults, chain of custody. When necessary, escalates issues to a higher authority.
-
Documents all actions taken as required by CAP, CLIA & HIPAA, and Company policies. Will be required to maintain daily metrics and collated monthly metrics, statistics and quality data while focusing on quality while demonstrating that the patient comes first in everything we do.
-
Participates in self-directed work teams to present thoughts and ideas that support the achievement of department metrics and the Company Roadmap. Completes special projects as assigned.
-
Can be required to arrange pick up, delivery and/or shipment of specimens.
-
Participates in peer-to-peer knowledge transfer and training.
SUPERVISORY RESPONSIBILITIES
DIRECTLY REPORTING
None
MATRIX OR INDIRECT REPORTING
None
TYPE OF SUPERVISORY RESPONSIBILITIES
None
SCOPE AND COMPLEXITY
Position works independently with limited supervision using independent judgment to achieve the department goals as set by the manager. Responsibilities include involvement in intra-departmental and interdepartmental communications as well as in depth communications with external customers. Has freedom to determine how best to accomplish functions within established business procedures and will be guided by their supervisor or manager.
PHYSICAL DEMANDS/ENVIRONMENT FACTORS
Requires extensive sitting with periodic standing and walking. May be required to lift up to 20 pounds. Requires significant use of personal computer, phone and general office equipment. Needs adequate visual acuity, ability to grasp and handle objects. Ability to communicate effectively. May require off-site travel.
MINIMUM QUALIFICATIONS
- High School Diploma required and a minimum of one year experience in customer service.
- Must be able to function independently and requires the ability to multitask and manage multiple situations and tasks at once, synthesize complex data and maintain confidential materials.
- Must possess excellent organizational, interpersonal and communication skills.
- Experience with MS Office.
PREFERRED QUALIFICATIONS
- Customer service in a laboratory/diagnostic/health care industry preferred.
- Additional related education and/or experience preferred.
DATE APPROVED 11/07/2019
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy
See all 26+ Customer Support Representative at Banner Health jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support Representative at Banner Health roles.
Get Access To All JobsTips for Finding Customer Support Representative Jobs at Banner Health Jobs
Align Your Resume to Healthcare Support Standards
Banner Health's customer support roles prioritize experience with electronic health record systems and HIPAA-compliant communication. Tailor your resume to highlight any exposure to patient intake, insurance verification, or healthcare call center environments before applying.
Target Banner Health's Direct Career Portal
Banner Health posts Customer Support Representative openings on its own careers site before aggregator boards. Filter by location and department to find roles with active requisitions, since healthcare systems often fill support positions quickly through internal pipelines.
Clarify Sponsorship Eligibility Before Your Interview
Ask your Banner Health recruiter early whether the specific role and department are approved for H-1B sponsorship. Large health systems sometimes differentiate sponsorship eligibility by cost center, so confirming upfront saves time if a particular opening isn't approved.
Understand the PERM Timeline for EB-2 and EB-3 Paths
If Banner Health extends a permanent sponsorship offer, the PERM labor certification process through DOL typically takes 12 to 18 months before an I-140 petition can be filed. Factor this into your status planning if you're approaching an H-1B cap-out.
Verify Your Work Authorization Matches E-Verify Requirements
Banner Health participates in E-Verify, so your employment authorization documentation must be current and consistent. If you're transitioning from OPT to an H-1B cap-gap period, confirm your I-20 extension and EAD are on file before your start date.
Use Migrate Mate to Filter Sponsoring Healthcare Employers
Finding healthcare employers with a documented Customer Support sponsorship history saves weeks of manual research. Migrate Mate lets you browse and filter Banner Health and comparable health systems by visa type, so you can prioritize applications where sponsorship is confirmed.
Customer Support Representative at Banner Health jobs are hiring across the US. Find yours.
Find Customer Support Representative at Banner Health JobsFrequently Asked Questions
Does Banner Health sponsor H-1B visas for Customer Support Representatives?
Yes, Banner Health has sponsored H-1B visas for Customer Support Representatives. Sponsorship availability can vary by department, location, and budget cycle, so your recruiter should confirm whether the specific role you're interviewing for is approved for sponsorship before you move through the offer stage. Large healthcare systems like Banner sometimes restrict new sponsorships during certain fiscal periods, making early clarification essential.
Which visa types does Banner Health commonly use for Customer Support Representative roles?
Banner Health most commonly uses H-1B sponsorship for nonimmigrant work authorization in customer support functions. For candidates pursuing permanent residence, the EB-2 and EB-3 employment-based Green Card categories are the relevant pathways, typically initiated after a period of H-1B employment. The EB-3 category is generally more applicable for customer support roles, which typically require a bachelor's degree or equivalent experience rather than an advanced degree.
What qualifications does Banner Health expect for Customer Support Representative positions?
Banner Health typically looks for candidates with experience in healthcare customer service, patient communications, or medical billing support. Familiarity with electronic health record platforms, strong written and verbal communication skills, and the ability to handle high call volumes in a compliance-conscious environment are commonly emphasized. A bachelor's degree in a related field strengthens both your application and your eligibility for H-1B sponsorship, which requires a specialty occupation classification.
How do I apply for Customer Support Representative jobs at Banner Health?
Apply directly through Banner Health's careers portal, where you can filter openings by job category, location, and full-time status. You can also browse verified sponsoring roles on Migrate Mate, which filters Banner Health's Customer Support openings by visa type so you're not applying blind. When you submit your application, be prepared to address work authorization status honestly, since Banner Health uses E-Verify and will need to confirm your eligibility before a start date is set.
How long does the visa sponsorship process take at Banner Health for this role?
For H-1B sponsorship, Banner Health must first file a Labor Condition Application with the DOL, which typically takes one to two weeks, before submitting the I-129 petition to USCIS. Standard USCIS processing runs three to six months, while premium processing shortens that to 15 business days. If you're pursuing an employment-based Green Card through PERM, the full process from labor certification through I-485 adjudication commonly spans two to four years depending on your country of birth and priority date.
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