Customer Support Representative Jobs at Banner Health with Visa Sponsorship
Customer Support Representative jobs at Banner Health sit at the intersection of healthcare operations and patient-facing service, requiring clear communication and familiarity with medical systems. Banner Health has an established sponsorship track record for this function, making it a viable target for candidates on H-1B visa or employment-based immigrant visas.
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Get Access To All JobsPrimary City/State:
Phoenix, Arizona
Department Name:
Anatomic Pathology-Ref Lab
Work Shift:
Day
Job Category:
Administrative Services
Join one of Arizona's leading diagnostic labs at Sonora Quest, where your work directly supports life-saving medical testing and patient care. Whether you're beginning your lab career or bringing experience to the table, this role offers hands-on impact and career growth in a high-demand healthcare setting. Come do great work on behalf of better health!
Position Summary
This position provides administrative support to onsite department leadership. Using organizational and communication skills, this position interacts with physicians, pathologists, clients and employees while prioritizing and completing patient case responsibilities.
- Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.
PHYSICAL DEMANDS/ENVIRONMENT FACTORS
Typical Office Environment: Requires extensive sitting with periodic standing and walking. May be required to lift up to 15 pounds. Requires significant use of personal computer, phone and general office equipment. Needs adequate visual acuity, ability to grasp and handle objects. Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone. May require off-site travel.
KNOWLEDGE, SKILLS AND ABILITIES
- Knowledge of business software applications and other personal computer experience.
- Effective human relations skills and courtesy in dealing with team, other department members, vendors, and visitors to the team area.
- Exceptional telephone skills and oral and written communication skills.
- Ability to exercise independent judgment.
- Ability to maintain strict confidentiality.
- Proficiency and accuracy with typing skills.
- Proficient in the use of multi-line/feature telephones, fax machines, scanners, copy machines, calculators, and multi-function printers.
- Excellent organizational skills and ability to manage multiple priorities and meet deadlines.
MINIMUM QUALIFICATIONS
- High School diploma or equivalent.
- Five (5) years’ total experience in either laboratory or administrative support in a hospital or health care related setting.
PREFERRED QUALIFICATIONS
- Associate degree.
- Knowledge of medical terminology.
- Prior experience supporting mid-level (or higher) management or physicians.
- Additional related education and/or experience.
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy
Primary City/State:
Phoenix, Arizona
Department Name:
Anatomic Pathology-Ref Lab
Work Shift:
Day
Job Category:
Administrative Services
Join one of Arizona's leading diagnostic labs at Sonora Quest, where your work directly supports life-saving medical testing and patient care. Whether you're beginning your lab career or bringing experience to the table, this role offers hands-on impact and career growth in a high-demand healthcare setting. Come do great work on behalf of better health!
Position Summary
This position provides administrative support to onsite department leadership. Using organizational and communication skills, this position interacts with physicians, pathologists, clients and employees while prioritizing and completing patient case responsibilities.
- Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.
PHYSICAL DEMANDS/ENVIRONMENT FACTORS
Typical Office Environment: Requires extensive sitting with periodic standing and walking. May be required to lift up to 15 pounds. Requires significant use of personal computer, phone and general office equipment. Needs adequate visual acuity, ability to grasp and handle objects. Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone. May require off-site travel.
KNOWLEDGE, SKILLS AND ABILITIES
- Knowledge of business software applications and other personal computer experience.
- Effective human relations skills and courtesy in dealing with team, other department members, vendors, and visitors to the team area.
- Exceptional telephone skills and oral and written communication skills.
- Ability to exercise independent judgment.
- Ability to maintain strict confidentiality.
- Proficiency and accuracy with typing skills.
- Proficient in the use of multi-line/feature telephones, fax machines, scanners, copy machines, calculators, and multi-function printers.
- Excellent organizational skills and ability to manage multiple priorities and meet deadlines.
MINIMUM QUALIFICATIONS
- High School diploma or equivalent.
- Five (5) years’ total experience in either laboratory or administrative support in a hospital or health care related setting.
PREFERRED QUALIFICATIONS
- Associate degree.
- Knowledge of medical terminology.
- Prior experience supporting mid-level (or higher) management or physicians.
- Additional related education and/or experience.
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy
See all Customer Support Representative Jobs at Banner Health
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support Representative Jobs at Banner Health.
Get Access To All JobsTips for Finding Customer Support Representative Jobs at Banner Health
Align Your Resume to Healthcare Support Standards
Banner Health's customer support roles prioritize experience with electronic health record systems and HIPAA-compliant communication. Tailor your resume to highlight any exposure to patient intake, insurance verification, or healthcare call center environments before applying.
Target Banner Health's Direct Career Portal
Banner Health posts Customer Support Representative openings on its own careers site before aggregator boards. Filter by location and department to find roles with active requisitions, since healthcare systems often fill support positions quickly through internal pipelines.
Clarify Sponsorship Eligibility Before Your Interview
Ask your Banner Health recruiter early whether the specific role and department are approved for H-1B sponsorship. Large health systems sometimes differentiate sponsorship eligibility by cost center, so confirming upfront saves time if a particular opening isn't approved.
Understand the PERM Timeline for EB-2 and EB-3 Paths
If Banner Health extends a permanent sponsorship offer, the PERM labor certification process through DOL typically takes 12 to 18 months before an I-140 petition can be filed. Factor this into your status planning if you're approaching an H-1B cap-out.
Verify Your Work Authorization Matches E-Verify Requirements
Banner Health participates in E-Verify, so your employment authorization documentation must be current and consistent. If you're transitioning from OPT to an H-1B cap-gap period, confirm your I-20 extension and EAD are on file before your start date.
Use Migrate Mate to Filter Sponsoring Healthcare Employers
Finding healthcare employers with a documented Customer Support sponsorship history saves weeks of manual research. Migrate Mate lets you browse and filter Banner Health and comparable health systems by visa type, so you can prioritize applications where sponsorship is confirmed.
Frequently Asked Questions
Does Banner Health sponsor H-1B visas for Customer Support Representatives?
Yes, Banner Health has sponsored H-1B visas for Customer Support Representatives. Sponsorship availability can vary by department, location, and budget cycle, so your recruiter should confirm whether the specific role you're interviewing for is approved for sponsorship before you move through the offer stage. Large healthcare systems like Banner sometimes restrict new sponsorships during certain fiscal periods, making early clarification essential.
Which visa types does Banner Health commonly use for Customer Support Representative roles?
Banner Health most commonly uses H-1B sponsorship for nonimmigrant work authorization in customer support functions. For candidates pursuing permanent residence, the EB-2 and EB-3 employment-based Green Card categories are the relevant pathways, typically initiated after a period of H-1B employment. The EB-3 category is generally more applicable for customer support roles, which typically require a bachelor's degree or equivalent experience rather than an advanced degree.
What qualifications does Banner Health expect for Customer Support Representative positions?
Banner Health typically looks for candidates with experience in healthcare customer service, patient communications, or medical billing support. Familiarity with electronic health record platforms, strong written and verbal communication skills, and the ability to handle high call volumes in a compliance-conscious environment are commonly emphasized. A bachelor's degree in a related field strengthens both your application and your eligibility for H-1B sponsorship, which requires a specialty occupation classification.
How do I apply for Customer Support Representative jobs at Banner Health?
Apply directly through Banner Health's careers portal, where you can filter openings by job category, location, and full-time status. You can also browse verified sponsoring roles on Migrate Mate, which filters Banner Health's Customer Support openings by visa type so you're not applying blind. When you submit your application, be prepared to address work authorization status honestly, since Banner Health uses E-Verify and will need to confirm your eligibility before a start date is set.
How long does the visa sponsorship process take at Banner Health for this role?
For H-1B sponsorship, Banner Health must first file a Labor Condition Application with the DOL, which typically takes one to two weeks, before submitting the I-129 petition to USCIS. Standard USCIS processing runs three to six months, while premium processing shortens that to 15 business days. If you're pursuing an employment-based Green Card through PERM, the full process from labor certification through I-485 adjudication commonly spans two to four years depending on your country of birth and priority date.