Customer Support Representative Jobs at University of Miami with Visa Sponsorship
Customer Support Representative jobs at University of Miami sit inside a large academic institution that actively supports international staff across administrative and student-facing functions. If you need visa sponsorship, the university's established HR and immigration infrastructure means your case is handled by people who've done this before.
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Get Access To All JobsCurrent Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.
The department of Patient Access has an exciting opportunity for a full-time Customer Service Representative 3 (H) to work onsite on UHealth campus. The Customer Service Representative 3 (H) receives, reviews, and addresses a variety of inquiries, including complaints, requests for information and/or service, etc., and follows up on customer concerns via face-to-face, email, fax, telephone, and/or regular mail. This position also guides lower-level customer service staff and handles more complex or unusual problems.
CORE JOB FUNCTIONS
- Receives, addresses, and responds to general inquiries, requests for service/support, and/or complaints.
- Researches all inquiries to address any issues or concerns. Refers concerns to other service areas/departments for follow-up, as needed.
- Resolves routine and basic problems and communicates solutions or requested information to the customer. Verifies that appropriate changes/resolutions have been finalized.
- Keeps record of customer interactions, recording details of inquiries, complaints, comments, and final resolution in applicable database.
- Escalates and refers unresolved customer grievances to department leadership for further review, as necessary.
- Reviews and processes confidential information with discretion.
- Adheres to University and unit-level policies and procedures and safeguards University assets.
Department Specific Functions
- Maintain knowledge of medical professionals based on department, division and areas of special interest and affiliations
- Maintain a working knowledge of general requirements for special programs
- Maintain a working knowledge of clinical trial referral resources
- Communicate in a professional, clear, concise, well-modulated and empathetic manner with individuals requesting information whether by telephone or in person
- Provide escort assistance and directions to patients, visitors, faculty, and staff
- Perform required search utilizing various tools, computer software, and the internet
- Greets patients that present to their appointment and sign in the appointment, as applicable
- Assist with wheelchair requests and contact the Transportation Department by completing an electronic requisition
- Assist with checking-in patients to their appointments
- Assist patients navigate through the Kiosk Self-Check In workflow and provide additional assistance as needed.
- Change Kiosk Filter and disinfect as required
- Provide check-out support, as needed
- Support with the pre-service duties by calling and advising patients of their financial responsibility
- Perform area rounding and engage with any patients and/or visitors to ensure they are in the correct place and have not been missed. When approved and available, offer refreshments and snacks.
- Participate in training and continuing education programs and staff meetings
- Assist in training of new staff
- Maintain desk area and waiting area clean and free of clutter
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
- High School Diploma or equivalent
- Minimum 3 years of relevant experience
- Bilingual (preferred)
Knowledge, Skills and Attitudes:
- Ability to communicate effectively in both oral and written form.
- Ability to recognize, analyze and solve a variety of problems.
- Ability to process and handle confidential information with discretion.
- Ability to work evening, nights, and weekends as necessary.
- Proficiency in computer software (i.e., Microsoft Office).
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status:
Full time
Employee Type:
Staff
Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.
The department of Patient Access has an exciting opportunity for a full-time Customer Service Representative 3 (H) to work onsite on UHealth campus. The Customer Service Representative 3 (H) receives, reviews, and addresses a variety of inquiries, including complaints, requests for information and/or service, etc., and follows up on customer concerns via face-to-face, email, fax, telephone, and/or regular mail. This position also guides lower-level customer service staff and handles more complex or unusual problems.
CORE JOB FUNCTIONS
- Receives, addresses, and responds to general inquiries, requests for service/support, and/or complaints.
- Researches all inquiries to address any issues or concerns. Refers concerns to other service areas/departments for follow-up, as needed.
- Resolves routine and basic problems and communicates solutions or requested information to the customer. Verifies that appropriate changes/resolutions have been finalized.
- Keeps record of customer interactions, recording details of inquiries, complaints, comments, and final resolution in applicable database.
- Escalates and refers unresolved customer grievances to department leadership for further review, as necessary.
- Reviews and processes confidential information with discretion.
- Adheres to University and unit-level policies and procedures and safeguards University assets.
Department Specific Functions
- Maintain knowledge of medical professionals based on department, division and areas of special interest and affiliations
- Maintain a working knowledge of general requirements for special programs
- Maintain a working knowledge of clinical trial referral resources
- Communicate in a professional, clear, concise, well-modulated and empathetic manner with individuals requesting information whether by telephone or in person
- Provide escort assistance and directions to patients, visitors, faculty, and staff
- Perform required search utilizing various tools, computer software, and the internet
- Greets patients that present to their appointment and sign in the appointment, as applicable
- Assist with wheelchair requests and contact the Transportation Department by completing an electronic requisition
- Assist with checking-in patients to their appointments
- Assist patients navigate through the Kiosk Self-Check In workflow and provide additional assistance as needed.
- Change Kiosk Filter and disinfect as required
- Provide check-out support, as needed
- Support with the pre-service duties by calling and advising patients of their financial responsibility
- Perform area rounding and engage with any patients and/or visitors to ensure they are in the correct place and have not been missed. When approved and available, offer refreshments and snacks.
- Participate in training and continuing education programs and staff meetings
- Assist in training of new staff
- Maintain desk area and waiting area clean and free of clutter
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
- High School Diploma or equivalent
- Minimum 3 years of relevant experience
- Bilingual (preferred)
Knowledge, Skills and Attitudes:
- Ability to communicate effectively in both oral and written form.
- Ability to recognize, analyze and solve a variety of problems.
- Ability to process and handle confidential information with discretion.
- Ability to work evening, nights, and weekends as necessary.
- Proficiency in computer software (i.e., Microsoft Office).
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status:
Full time
Employee Type:
Staff
Tips for Finding Customer Support Representative Jobs at University of Miami
Frame your credentials for specialty occupation review
Customer support roles at universities often face H-1B specialty occupation scrutiny. Highlight any degree in communications, business, or a related field and tie it directly to the responsibilities listed in the job posting before you apply.
Target open roles through University of Miami's portal
University of Miami posts Customer Support Representative openings through its official careers site. Browse current visa-sponsoring positions on Migrate Mate to filter specifically for roles at institutions with active sponsorship track records in this function.
Clarify OPT authorization before your start date
If you're on F-1 OPT, confirm your employment authorization start date aligns with the university's onboarding timeline. USCIS requires your EAD card to be valid on day one, and university HR offices typically need a copy before issuing system access.
Ask about PERM timing during the offer stage
For permanent residency through EB-2 or EB-3, PERM labor certification requires a prevailing wage determination and public recruitment. Raise this conversation during offer negotiation so the university's immigration counsel can assess your timeline before you start.
Understand TN eligibility if you hold Canadian or Mexican citizenship
TN status covers specific professional categories. Customer support roles that require a bachelor's degree in a qualifying field may be eligible. Confirm the role's job duties align with a listed TN occupation before the university drafts your support letter.
Track your 60-day grace period if you change roles internally
If you move from one Customer Support position to another within the university, your visa petition must be amended or a new one filed. USCIS allows a 60-day grace period after employment ends, but internal transfers still require updated documentation from HR.
Frequently Asked Questions
Does University of Miami sponsor H-1B visas for Customer Support Representatives?
Yes, University of Miami sponsors H-1B visas, including for Customer Support Representative roles where the position qualifies as a specialty occupation. The key factor is whether the role requires a bachelor's degree in a specific field. Roles that involve student services, technical support, or CRM systems tied to a relevant degree field are the most defensible candidates for H-1B sponsorship.
Which visa types are commonly used for Customer Support Representative roles at University of Miami?
H-1B is the most common nonimmigrant work visa for degree-holding Customer Support staff. F-1 OPT and CPT are frequently used by recent graduates in campus-adjacent roles, particularly in student services. J-1 visa exchange visitor status and TN visas for Canadian and Mexican nationals are also part of the university's sponsorship mix for this function.
What qualifications or experience are expected for Customer Support Representative roles at University of Miami?
Most Customer Support Representative roles at the university expect a bachelor's degree, strong written and verbal communication skills, and experience with CRM or ticketing platforms. Roles supporting student-facing services may also require familiarity with higher education processes. For visa sponsorship purposes, your degree field should align with the job's core responsibilities to support a specialty occupation argument.
How do I apply for Customer Support Representative jobs at University of Miami?
Applications go through the University of Miami's official careers portal. You can also browse current Customer Support Representative openings at University of Miami on Migrate Mate, which surfaces roles with confirmed visa sponsorship activity so you can prioritize positions where sponsorship is realistic. Before applying, review the job description carefully to confirm the role explicitly supports visa sponsorship for your status.
How do I navigate the H-1B filing timeline if I'm already on OPT and get an offer from University of Miami?
If your OPT is expiring, the university would need to file your H-1B petition by April 1 for an October 1 cap-subject start date. If you have a STEM OPT extension, you may have a longer runway. Work with the university's HR and international office early in the process, since USCIS processing times can run several months even with standard service.