Customer Support Representative Jobs at Oportun with Visa Sponsorship
Oportun hires Customer Support Representatives to serve its consumer lending and financial products mission, and the company has a documented history of sponsoring work visas for this function. If you're on F-1 OPT, H-1B, or pursuing permanent residency, Oportun is a realistic target.
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Get Access To All JobsAbout Oportun
Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $21.3 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually.
WORKING AT OPORTUN
Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups.
Position Overview
Oportun is currently seeking qualified candidates with customer service, cashier, sales, or hospitality experience to work Full-Time. At Oportun, we consider our customers to be our members, and the primary focus of our Member Loyalty Representatives is to create and generate a rewarding and unique member service experience. Our Member Loyalty Representatives are passionate about listening, helping, and connecting with people at all touchpoints, such as in our stores and in the communities around our stores through personal outreach activities. As a key member of our team, you will make the mission of Oportun come to life by educating our members and communities about our inclusive, affordable financial services that empower them to build a better future.
Responsibilities
- Welcome members with a warm greeting and provide quality member service.
- Seamlessly process all transactions, while following company policies & procedures and protecting our members’ information.
- Work as a team or independently, including time alone in the store without direct supervision or with coworkers, while exceeding daily goals in our lending and servicing activities.
- Enjoy informing and educating potential members about Oportun’s services by engaging in outreach efforts more than 50% of the time at Oportun locations, partner locations and/or community events. Activities include:
- Building relationships with local businesses (e.g., mechanic shops, dental offices, furniture stores) and speaking with local business owners and their employees about how Oportun’s services can help their customers.
- Conducting outreach efforts at local flea markets, community events, and at our Lending As A Service (LAAS) partner locations to increase awareness capture leads, and assist with starting applications;
- Actively engaging with people at and around Oportun’s retail locations, encouraging store visits, and assisting with applications.
- Supporting community outreach and marketing events, by passing out flyers and educating the local community about Oportun and its products and services; and
- Using iPads or assisting potential members with scanning QR codes during outreach efforts to start new applications.
- Light housekeeping to keep the work area and store location inviting and presentable to all who visit, including daily collection of trash, sweeping, mopping, and window cleaning as needed.
- Use a computer intermittently (approx. 3-6 hours per day) for administrative tasks and for servicing members.
- Stand while assisting members; sitting is allowed during non-member-facing tasks.
- Occasionally unpack and store office or cleaning supplies.
- Must have the ability to travel between designated work locations (including outreach activities) within a reasonable commuting distance as part of standard job duties. Travel will be limited to sites considered part of an ordinary commute.
- Be a role model for Oportun’s Core Values: On a Mission, As One, to Make it Better, Now.
Required Qualifications
- Must be bilingual (English/Spanish).
- Must be outgoing, sales-focused, and enjoy speaking with people.
- Must love to help members, including prospective members through outreach and educational activities.
- Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs. Schedules are set every two weeks.
- Must have regular, reliable, and predictable attendance to support store operations.
- Must be willing and able to work outdoors year-round to identify new sales opportunities and promote company products and services through designated outreach activities.
- Ability to lift and/or move objects up to 25 pounds, as needed.
- Basic computer skills and ability to operate office equipment such as, phones, scanners, and iPads.
- Ability to organize and file paper documents.
AS A VALUABLE MEMBER OF OUR TEAM, YOU’LL RECEIVE
- Medical, Dental, Vision, Flexible Spending Accounts (FSAs), EAP, Life and Disability insurance
- Accident coverage
- Paid Time Off
- 16 paid hours (VTO) to participate in volunteer activities each year
- Employee Assistance Fund (OEAF)
- 401(k) retirement savings
- Travel Assistance
- Paid Training
- Competitive pay, plus sales incentives $$$
- Growth opportunities
- Flexible schedules
- Opportunity to positively impact your community
The base hourly rate for this full-time position is $17.00 - $17.50.
Our hourly rates are determined by role, location and experience. The hourly range displayed on each job posting reflects a minimum and maximum for new hire rates for this position, specific to the location of this job posting.
Please note that the compensation details listed in this posting reflects only the hourly rate for this position and does not include other compensation elements or benefits.
We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.
California applicants can find a copy of Oportun's CCPA Notice here: https://oportun.com/privacy/california-privacy-notice/. We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).
About Oportun
Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $21.3 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually.
WORKING AT OPORTUN
Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups.
Position Overview
Oportun is currently seeking qualified candidates with customer service, cashier, sales, or hospitality experience to work Full-Time. At Oportun, we consider our customers to be our members, and the primary focus of our Member Loyalty Representatives is to create and generate a rewarding and unique member service experience. Our Member Loyalty Representatives are passionate about listening, helping, and connecting with people at all touchpoints, such as in our stores and in the communities around our stores through personal outreach activities. As a key member of our team, you will make the mission of Oportun come to life by educating our members and communities about our inclusive, affordable financial services that empower them to build a better future.
Responsibilities
- Welcome members with a warm greeting and provide quality member service.
- Seamlessly process all transactions, while following company policies & procedures and protecting our members’ information.
- Work as a team or independently, including time alone in the store without direct supervision or with coworkers, while exceeding daily goals in our lending and servicing activities.
- Enjoy informing and educating potential members about Oportun’s services by engaging in outreach efforts more than 50% of the time at Oportun locations, partner locations and/or community events. Activities include:
- Building relationships with local businesses (e.g., mechanic shops, dental offices, furniture stores) and speaking with local business owners and their employees about how Oportun’s services can help their customers.
- Conducting outreach efforts at local flea markets, community events, and at our Lending As A Service (LAAS) partner locations to increase awareness capture leads, and assist with starting applications;
- Actively engaging with people at and around Oportun’s retail locations, encouraging store visits, and assisting with applications.
- Supporting community outreach and marketing events, by passing out flyers and educating the local community about Oportun and its products and services; and
- Using iPads or assisting potential members with scanning QR codes during outreach efforts to start new applications.
- Light housekeeping to keep the work area and store location inviting and presentable to all who visit, including daily collection of trash, sweeping, mopping, and window cleaning as needed.
- Use a computer intermittently (approx. 3-6 hours per day) for administrative tasks and for servicing members.
- Stand while assisting members; sitting is allowed during non-member-facing tasks.
- Occasionally unpack and store office or cleaning supplies.
- Must have the ability to travel between designated work locations (including outreach activities) within a reasonable commuting distance as part of standard job duties. Travel will be limited to sites considered part of an ordinary commute.
- Be a role model for Oportun’s Core Values: On a Mission, As One, to Make it Better, Now.
Required Qualifications
- Must be bilingual (English/Spanish).
- Must be outgoing, sales-focused, and enjoy speaking with people.
- Must love to help members, including prospective members through outreach and educational activities.
- Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs. Schedules are set every two weeks.
- Must have regular, reliable, and predictable attendance to support store operations.
- Must be willing and able to work outdoors year-round to identify new sales opportunities and promote company products and services through designated outreach activities.
- Ability to lift and/or move objects up to 25 pounds, as needed.
- Basic computer skills and ability to operate office equipment such as, phones, scanners, and iPads.
- Ability to organize and file paper documents.
AS A VALUABLE MEMBER OF OUR TEAM, YOU’LL RECEIVE
- Medical, Dental, Vision, Flexible Spending Accounts (FSAs), EAP, Life and Disability insurance
- Accident coverage
- Paid Time Off
- 16 paid hours (VTO) to participate in volunteer activities each year
- Employee Assistance Fund (OEAF)
- 401(k) retirement savings
- Travel Assistance
- Paid Training
- Competitive pay, plus sales incentives $$$
- Growth opportunities
- Flexible schedules
- Opportunity to positively impact your community
The base hourly rate for this full-time position is $17.00 - $17.50.
Our hourly rates are determined by role, location and experience. The hourly range displayed on each job posting reflects a minimum and maximum for new hire rates for this position, specific to the location of this job posting.
Please note that the compensation details listed in this posting reflects only the hourly rate for this position and does not include other compensation elements or benefits.
We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.
California applicants can find a copy of Oportun's CCPA Notice here: https://oportun.com/privacy/california-privacy-notice/. We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).
See all 35+ Customer Support Representative at Oportun jobs
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Get Access To All JobsTips for Finding Customer Support Representative Jobs at Oportun Jobs
Tailor your resume to fintech support roles
Oportun serves underbanked consumers with personal loans and credit products. Highlight experience handling sensitive financial inquiries, payment disputes, or account servicing rather than generic call center work. Recruiters screen for familiarity with regulated lending environments.
Ask about H-1B sponsorship during the offer stage
Oportun has sponsored H-1B petitions for Customer Support Representatives, but policies can vary by hiring manager. Raise sponsorship directly after a verbal offer rather than during early interviews so it doesn't derail your candidacy before they're invested.
Search Oportun openings through Migrate Mate
Oportun posts Customer Support Representative roles across multiple markets. Use Migrate Mate to filter specifically for Oportun positions that have a confirmed sponsorship track record, so you're applying to openings where visa support is already on the table.
Understand how PERM affects your long-term status
Oportun sponsors EB-2 and EB-3 Green Cards for some roles, which requires PERM labor certification from DOL. For Customer Support Representatives, EB-3 is the more common pathway. The PERM process alone typically takes 12 to 18 months, so factor that into your timeline.
Prepare bilingual credentials if you have them
Oportun primarily serves Spanish-speaking borrowers. If you're bilingual in English and Spanish, document that explicitly on your resume and in your application. Bilingual candidates are prioritized in hiring and often face a smoother path to sponsorship approval.
Customer Support Representative at Oportun jobs are hiring across the US. Find yours.
Find Customer Support Representative at Oportun JobsFrequently Asked Questions
Does Oportun sponsor H-1B visas for Customer Support Representatives?
Yes, Oportun has sponsored H-1B visas for Customer Support Representatives. Sponsorship is not automatic with every offer, so raise the topic directly once you have a verbal offer in hand. Oportun's HR and legal teams handle H-1B filings, and the standard cap-subject H-1B lottery runs each April for an October 1 start date.
How do I apply for Customer Support Representative jobs at Oportun?
You can find and apply for Customer Support Representative roles at Oportun through Migrate Mate, which surfaces Oportun openings with confirmed sponsorship history. Oportun also posts directly on its careers page. Applications typically require a resume, and bilingual candidates in English and Spanish should make that skill prominent. Phone screening and a structured interview follow most applications.
Which visa types does Oportun commonly sponsor for Customer Support Representatives?
Oportun has sponsored H-1B visas, F-1 OPT, F-1 CPT, and employment-based Green Cards including EB-2 and EB-3 categories for Customer Support Representatives. F-1 OPT is typically the first step for recent graduates, with H-1B sponsorship available for conversion to longer-term status. EB-3 is the more common Green Card pathway for this role given its non-degree-required classification.
What qualifications does Oportun expect for Customer Support Representatives?
Oportun looks for experience handling customer inquiries in a financial services or consumer lending context. Fluency in Spanish is a significant advantage given the company's borrower base. Strong communication skills, comfort with loan servicing platforms, and experience navigating payment or account disputes are valued. A formal degree is not always required, but relevant support experience in a regulated industry matters.
How do visa timelines affect starting a Customer Support Representative role at Oportun?
If you're on F-1 OPT, your EAD must be valid on your start date, so apply to USCIS at least 90 days before your program ends. For cap-subject H-1B sponsorship, Oportun would need to file in April for an October 1 start, which can mean a gap if you're transitioning from OPT. STEM OPT extension can bridge up to 24 additional months while H-1B sponsorship is pending.
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