Customer Support Representative Jobs at Groundworks with Visa Sponsorship
Customer Support Representative roles at Groundworks sit at the center of client relationships across its facilities and property services operations. Groundworks has an established track record of sponsoring visa applicants for this function, making it a concrete target if you're building a U.S. career in customer-facing operations.
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Get Access To All JobsINTRODUCTION
Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers’ greatest asset – their home.
But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you’re starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day.
Join us and lay the foundation for your success. Apply today!
ROLE AND RESPONSIBILITIES
As an Outside Sales Representative at Groundworks, you are a key driver of our success and the face of our industry-leading brand.
In this consultative, in-home sales role, you will meet directly with homeowners to assess their needs, perform detailed inspections, and design customized foundation repair and water management solutions using our proven systems and services.
This opportunity is built for ambitious, customer-focused professionals who are driven to perform at a high level. You’ll have the autonomy to build your own book of business backed by the resources, reputation and operational support of a global market leader.
What You’ll Do
- Travel remotely within sales territory to conduct in-home inspections
- Utilize warm pre-qualified leads to develop and maintain a book of business
- Diagnose and educate homeowners on the issues they have in their home and provide solution options
- Estimate the repairs and provide homeowners with generated job proposals
- Close sales with customers in the home
- Maintain relationships with customers while tracking sales lead pipeline
- Report to home branch for Sales team initiatives and meetings
BASIC QUALIFICATIONS
- Entrepreneurial attitude focused on driving performance and customer satisfaction
- 1-2 years of sales experience preferred but not required
- Experience in a commission, B2C or in-home sales environment is a plus
- Experience in construction or home improvement is a plus
PREFERRED QUALIFICATIONS
- Full-Time, W-2 position
- Manage and grow your sales territory
- Uncapped earning potential – Avg. $100-150k
- Top performers exceeded average earnings – $200-600k
- Training pay $750 p/week
- Company-generated leads – no cold calling required
- Increased commission on self-generated business
- Self-generation training: clover, trade shows, lunch and learns, networking
- Company car and fuel card eligibility
- Clear advancement pathways - promote from within led culture
- Comprehensive technical training to ensure success
BENEFITS OVERVIEW
- Equity Ownership
- 401k with Company match
- Health, Vision, Dental, Long/Short Term Disability, Life Insurance (US)
- Enhanced Benefit Options Available (CA)
What We Provide
- Competitive Pay
- Employee Company Ownership Opportunities
- Industry Leading Training Programs
- Leadership Development and Career Growth Tracks
- Comprehensive and Affordable Benefits Package
- Top Workplace with Award Winning Culture
What We Provide
- Competitive Pay
- Employee Company Ownership Opportunities
- Industry Leading Training Programs
- Leadership Development and Career Growth Tracks
- Comprehensive and Affordable Benefits Package
- Top Workplace with Award Winning Culture
INTRODUCTION
Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers’ greatest asset – their home.
But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you’re starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day.
Join us and lay the foundation for your success. Apply today!
ROLE AND RESPONSIBILITIES
As an Outside Sales Representative at Groundworks, you are a key driver of our success and the face of our industry-leading brand.
In this consultative, in-home sales role, you will meet directly with homeowners to assess their needs, perform detailed inspections, and design customized foundation repair and water management solutions using our proven systems and services.
This opportunity is built for ambitious, customer-focused professionals who are driven to perform at a high level. You’ll have the autonomy to build your own book of business backed by the resources, reputation and operational support of a global market leader.
What You’ll Do
- Travel remotely within sales territory to conduct in-home inspections
- Utilize warm pre-qualified leads to develop and maintain a book of business
- Diagnose and educate homeowners on the issues they have in their home and provide solution options
- Estimate the repairs and provide homeowners with generated job proposals
- Close sales with customers in the home
- Maintain relationships with customers while tracking sales lead pipeline
- Report to home branch for Sales team initiatives and meetings
BASIC QUALIFICATIONS
- Entrepreneurial attitude focused on driving performance and customer satisfaction
- 1-2 years of sales experience preferred but not required
- Experience in a commission, B2C or in-home sales environment is a plus
- Experience in construction or home improvement is a plus
PREFERRED QUALIFICATIONS
- Full-Time, W-2 position
- Manage and grow your sales territory
- Uncapped earning potential – Avg. $100-150k
- Top performers exceeded average earnings – $200-600k
- Training pay $750 p/week
- Company-generated leads – no cold calling required
- Increased commission on self-generated business
- Self-generation training: clover, trade shows, lunch and learns, networking
- Company car and fuel card eligibility
- Clear advancement pathways - promote from within led culture
- Comprehensive technical training to ensure success
BENEFITS OVERVIEW
- Equity Ownership
- 401k with Company match
- Health, Vision, Dental, Long/Short Term Disability, Life Insurance (US)
- Enhanced Benefit Options Available (CA)
What We Provide
- Competitive Pay
- Employee Company Ownership Opportunities
- Industry Leading Training Programs
- Leadership Development and Career Growth Tracks
- Comprehensive and Affordable Benefits Package
- Top Workplace with Award Winning Culture
What We Provide
- Competitive Pay
- Employee Company Ownership Opportunities
- Industry Leading Training Programs
- Leadership Development and Career Growth Tracks
- Comprehensive and Affordable Benefits Package
- Top Workplace with Award Winning Culture
See all 92+ Customer Support Representative at Groundworks jobs
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Get Access To All JobsTips for Finding Customer Support Representative Jobs at Groundworks Jobs
Frame your experience around field service coordination
Groundworks operates across foundation repair, waterproofing, and crawl space services. Tailor your resume to highlight scheduling, dispatching, or client follow-up experience in trade or home services environments. Generic call center experience is a weaker fit than service-industry customer operations.
Understand what H-2B sponsorship actually requires
H-2B is a temporary nonimmigrant classification tied to seasonal or peak-load demand. Confirm with Groundworks recruiters whether the open role falls within a seasonal hiring cycle, since H-2B petitions require DOL certification before USCIS can approve your petition.
Target regional offices with active hiring pipelines
Groundworks operates through subsidiary brands across multiple states. Apply directly through the Groundworks corporate careers page rather than third-party boards, and filter by region. Offices with active field crews typically need customer support staff most urgently and move faster through the offer stage.
Confirm the role is tied to a specific project or season
H-2B eligibility depends on demonstrating a temporary labor need. Ask your recruiter whether the position is tied to a project ramp-up or a seasonal demand period. If it's positioned as permanent need, it won't qualify under H-2B, and you'll need to clarify the petition basis early.
Prepare your work history documentation before the offer stage
DOL certification for H-2B requires the employer to document the temporary need and your qualifications. Have employment verification letters, reference contacts, and any relevant customer service certifications ready before your final interview so the filing process isn't delayed on your end.
Search Groundworks roles on Migrate Mate to track open positions
Not every Groundworks customer support opening is easy to find across scattered job boards. Use Migrate Mate to filter Groundworks roles by visa sponsorship type and location, so you're applying to positions where H-2B sponsorship is already part of the hiring plan.
Customer Support Representative at Groundworks jobs are hiring across the US. Find yours.
Find Customer Support Representative at Groundworks JobsFrequently Asked Questions
Does Groundworks sponsor H-1B visas for Customer Support Representatives?
Groundworks' sponsorship activity for Customer Support Representatives is concentrated in the H-2B category, which covers temporary or seasonal nonimmigrant workers. H-1B sponsorship is typically reserved for specialty occupation roles requiring a bachelor's degree in a directly related field. Customer support positions in facilities and property services are not generally classified as specialty occupations under USCIS criteria, so H-1B sponsorship for this role is unlikely.
Which visa types are commonly used for Customer Support Representative roles at Groundworks?
H-2B is the primary visa category Groundworks has used for Customer Support Representatives. This classification is designed for temporary nonimmigrant workers filling positions tied to seasonal or peak demand. The employer must first obtain DOL certification confirming a qualified U.S. worker is unavailable before USCIS processes the petition. If you're pursuing this role, understanding the H-2B timeline and the employer's seasonal cycle is essential before accepting an offer.
How do I apply for Customer Support Representative jobs at Groundworks?
Apply through the Groundworks corporate careers portal, where positions are listed by brand, location, and function. You can also browse verified Groundworks openings on Migrate Mate, which filters roles by visa sponsorship type so you can confirm H-2B eligibility before applying. During the process, be upfront about your visa status early. Groundworks recruiters working on sponsored roles will need to engage their immigration team before extending an offer.
What qualifications does Groundworks expect for sponsored Customer Support Representatives?
Groundworks prioritizes candidates with experience in scheduling coordination, inbound or outbound client communication, or service dispatch in a trade or home services context. Familiarity with CRM systems and high-volume call environments is a practical advantage. Since the role supports field crews and homeowner clients, comfort navigating service complaints and job scheduling under time pressure matters more than a formal degree.
How do I understand the timeline for H-2B sponsorship at Groundworks?
H-2B processing involves two sequential steps: DOL certification and then USCIS petition approval. The DOL certification process alone can take several weeks, and USCIS standard processing adds additional time on top. H-2B visas are also subject to a congressionally set annual cap, which means timing your application relative to Groundworks' seasonal hiring window matters significantly. Confirm the employer's intended start date early so the petition can be filed before cap numbers are exhausted.
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