Customer Service Management Jobs at Groundworks with Visa Sponsorship
Customer Service Management roles at Groundworks sit at the intersection of field operations and client retention, overseeing service teams across foundation repair and waterproofing projects. Groundworks has a track record of sponsoring workers in this function, making it a credible target if you need visa support to work in the U.S.
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Get Access To All JobsReady to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers’ greatest asset – their home.
But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you’re starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day.
Join us and lay the foundation for your success. Apply today!
Groundworks is seeking a talented Office Manager to join our tribe in Inver Grove Heights, MN!
The Office Manager is the backbone and a key player to daily branch operations. The Office Manager leads all administrative functions in compliance with all local, state and company standards and supports the businesses development and customer service functions.
Duties and Responsibilities
- Serves as customer advocate and ensures that each branch department is fully engaged and connected with our customers
- Supports the operation with job costing, scheduling and permitting
- Communicates and works closely with Accounting and Human Resources departments to manage administrative tasks related to employees such as onboarding, pay, and timekeeping
- Manages various office administrative staff
- Reports, tracks, and monitors progress and improvements routinely to Operational Leaders as it relates to overall branch needs and health
- Helps maintain customer service through resolution
- It is an essential function of this job that the employee regularly and reliably reports to work on time each working day.
- All other duties as assigned
Qualifications
- Technical degree preferred but not required
- 2-4 years of work experience in management with direct customer service
- Construction or home services experience is a plus
Working Conditions
- Ability to sit for extended periods, use fine motor skills for tasks like typing and document handling, good vision for reading and reviewing documents, and clear communication abilities for in-person and phone interactions with employees.
- Minimal physical exertion beyond basic mobility around the office environment, or travel to different locations by car or through airports and flights.
Requirements & Perks
- Full-time
- Onsite: 6265 Carmen Ave. E, Inver Grove Heights, MN 55076
- Base salary ($56,000 - $64,000 DOE) with annual bonus potential
- Employee Ownership/Equity
What We Provide
- Competitive Pay
- Employee Company Ownership Opportunities
- Industry Leading Training Programs
- Leadership Development and Career Growth Tracks
- Comprehensive and Affordable Benefits Package
- Top Workplace with Award Winning Culture
Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers’ greatest asset – their home.
But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you’re starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day.
Join us and lay the foundation for your success. Apply today!
Groundworks is seeking a talented Office Manager to join our tribe in Inver Grove Heights, MN!
The Office Manager is the backbone and a key player to daily branch operations. The Office Manager leads all administrative functions in compliance with all local, state and company standards and supports the businesses development and customer service functions.
Duties and Responsibilities
- Serves as customer advocate and ensures that each branch department is fully engaged and connected with our customers
- Supports the operation with job costing, scheduling and permitting
- Communicates and works closely with Accounting and Human Resources departments to manage administrative tasks related to employees such as onboarding, pay, and timekeeping
- Manages various office administrative staff
- Reports, tracks, and monitors progress and improvements routinely to Operational Leaders as it relates to overall branch needs and health
- Helps maintain customer service through resolution
- It is an essential function of this job that the employee regularly and reliably reports to work on time each working day.
- All other duties as assigned
Qualifications
- Technical degree preferred but not required
- 2-4 years of work experience in management with direct customer service
- Construction or home services experience is a plus
Working Conditions
- Ability to sit for extended periods, use fine motor skills for tasks like typing and document handling, good vision for reading and reviewing documents, and clear communication abilities for in-person and phone interactions with employees.
- Minimal physical exertion beyond basic mobility around the office environment, or travel to different locations by car or through airports and flights.
Requirements & Perks
- Full-time
- Onsite: 6265 Carmen Ave. E, Inver Grove Heights, MN 55076
- Base salary ($56,000 - $64,000 DOE) with annual bonus potential
- Employee Ownership/Equity
What We Provide
- Competitive Pay
- Employee Company Ownership Opportunities
- Industry Leading Training Programs
- Leadership Development and Career Growth Tracks
- Comprehensive and Affordable Benefits Package
- Top Workplace with Award Winning Culture
See all 8+ Customer Service Management at Groundworks jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Management at Groundworks roles.
Get Access To All JobsTips for Finding Customer Service Management Jobs at Groundworks Jobs
Frame your credentials around field service leadership
Groundworks customer service managers oversee crews across active job sites, not call centers. Tailor your resume to emphasize scheduling, contractor coordination, and customer escalation resolution in trade or home services environments before you apply.
Target roles in markets with active hiring
Groundworks expands through regional acquisition, so newer markets often have the most open customer service management positions. Research which states have recently added Groundworks branches and prioritize those locations in your applications.
Understand how H-2B sponsorship affects your timeline
H-2B visas are issued for temporary or seasonal need, so confirm upfront whether the role is classified as a recurring seasonal position. USCIS processes H-2B petitions in two annual cap periods, and your start date depends on which period your employer files under.
Ask HR directly about their filing process
Groundworks handles sponsorship through its regional HR teams, not a central immigration department. Ask early in the offer stage which team manages H-2B filings and who the point of contact is, so you are not waiting on routing delays after accepting.
Verify your work authorization documents before your start date
Groundworks uses E-Verify for employment eligibility confirmation, which runs within three business days of your first day. Have your visa documentation, I-94 record, and any supporting USCIS notices ready before onboarding to avoid holds on your start.
Use Migrate Mate to surface open roles by location
Customer service management openings at Groundworks are spread across dozens of regional markets and fill quickly. Use Migrate Mate to filter and track Groundworks listings that include visa sponsorship, so you apply to the right locations before positions close.
Customer Service Management at Groundworks jobs are hiring across the US. Find yours.
Find Customer Service Management at Groundworks JobsFrequently Asked Questions
Does Groundworks sponsor H-1B visas for Customer Service Managements?
Groundworks' visa sponsorship activity for customer service management roles is concentrated in the H-2B category, which covers temporary non-agricultural workers, rather than the H-1B. H-1B sponsorship is typically reserved for specialty occupation roles requiring at least a bachelor's degree in a specific field. If H-1B sponsorship is a requirement for you, verify the classification of any specific open role directly with Groundworks HR before applying.
Which visa types does Groundworks commonly use for Customer Service Management roles?
Groundworks has sponsored workers in customer service management primarily through the H-2B visa program. H-2B is designed for temporary positions where U.S. workers are unavailable to fill the need. The sponsoring employer files a petition with USCIS after obtaining a temporary labor certification from the DOL. Candidates should confirm the visa type offered for each specific role during the hiring process, as classifications can vary by market and season.
What qualifications does Groundworks expect for Customer Service Management roles?
Groundworks customer service management positions typically require experience supervising service teams in a trade, construction, or home services environment. You'll be expected to manage scheduling, handle customer escalations, and coordinate directly with field crews. Prior experience in foundation repair, waterproofing, or a related specialty contractor setting strengthens your application considerably. Familiarity with CRM tools and field service management software is also a practical advantage in their hiring process.
How long does the sponsorship and hiring process take at Groundworks?
From application to work authorization, the H-2B path involves several sequential steps: DOL labor certification, USCIS petition filing, and either a visa stamp appointment or status change. The DOL certification process alone can take several weeks, and USCIS processing adds additional time on top. H-2B petitions are also tied to the cap period your employer files under, so your actual start date depends on when in the filing cycle Groundworks submits the petition. Plan for a process that spans multiple months.
How do I apply for Customer Service Management jobs at Groundworks?
Groundworks posts customer service management openings across multiple regional markets, and availability shifts frequently as the company expands into new areas. The most reliable way to find roles that include visa sponsorship is through Migrate Mate, which surfaces Groundworks listings filtered by sponsorship type and location. Once you identify a relevant opening, apply directly and ask the hiring team early in the process which HR contact handles sponsorship filings for that region.
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