Customer Service Management Jobs at Deloitte with Visa Sponsorship
Deloitte hires Customer Service Management professionals across its consulting and advisory practices, with roles spanning client delivery, service operations, and transformation programs. The firm has a well-established infrastructure for sponsoring work visas, making it a realistic target for international candidates in this function.
See All Customer Service Management at Deloitte JobsOverview
Showing 5 of 65+ Customer Service Management Jobs at Deloitte jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 65+ Customer Service Management Jobs at Deloitte
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Management Jobs at Deloitte.
Get Access To All JobsServiceNow HRSD Solution Architect - CL5
Role Overview: As a ServiceNow HRSD Solution Architect, you will play a critical role in implementing and optimizing Human Resource Service Delivery (HRSD) solutions, with a particular focus on the HR workflows, case management, and employee service centers. Your extensive experience and deep knowledge of the ServiceNow HRSD module will be pivotal in delivering solutions that meet client needs, delight users, and drive tangible value for Deloitte's business investments. You will leverage your deep expertise in ServiceNow and HRSD module to design, configure, and deploy high-quality, outcome-focused solutions. The ideal candidate will be a role model and mentor, collaborating with cross-functional teams to ensure the successful implementation and integration of ServiceNow solutions.
Recruiting for this role ends on 4/26/26.
Key Responsibilities:
Outcome-Driven Accountability: Embrace and drive a culture of accountability for customer and business outcomes. Develop solutions that solve complex HR problems with valuable outcomes, ensuring high-quality, lean designs and implementations.
Technical Leadership and Advocacy: Serve as the technical advocate for ServiceNow HRSD solutions, ensuring architectural integrity, feasibility, and alignment with business and customer goals, NFRs, and applicable architecture and engineering standards - being responsible for solution architecture blueprints, high-level architecture designs, and integration architecture into the technical landscape and technology stack.
Engineering Craftsmanship: Possess passion and experience as an individual contributor, responsible for the engineering designs and technical feasibility of solutions, being hands-on with design as well as configuration part of the time, contributing to team velocity. Actively engage with engineers to ensure architecture is understood and can be implemented, working with them closely during sprints, helping resolve any technical issues through to production operations: reviewing implementations, actively driving technology debt reduction, and helping drive engineering quality. Be self-driven to learn new technologies, experiment with engineers, and inspire the team to learn and drive application of those new technologies.
Customer-Centric Engineering: Develop lean engineering solutions through rapid, inexpensive experimentation to solve customer needs. Engage with customers and product teams to deliver the right architectural solution in the right way at the right time.
Incremental and Iterative Delivery: Exhibit a mindset that favors action and evidence over extensive planning. Utilize a leaning-forward approach to navigate complexity and uncertainty, delivering lean, supportable, and maintainable solutions.
Cross-Functional Collaboration and Integration: Work collaboratively with empowered, cross-functional teams including product management, experience, delivery, infrastructure, and security. Integrate diverse perspectives to make well-informed decisions that balance feasibility, viability, usability, and value. Foster a collaborative environment that enhances team synergy and innovation.
Advanced Technical Proficiency: Possess deep expertise in modern software engineering practices and principles, including OOD/OOP, Agile methodologies, DevSecOps, Continuous Integration/Continuous Deployment. Act as a Role-Model, leveraging these techniques to optimize solutioning and product delivery, ensuring high-quality outcomes with minimal waste. Demonstrate proficiency in ServiceNow HRSD implementation, from conceptualization and design to implementation and scaling, with a focus on continuous improvement and learning.
Domain Expertise: Quickly acquire domain-specific knowledge relevant to the business or implemented ServiceNow modules. Translate business/user needs and UX/UI designs into technical requirements and designs. Navigate various enterprise functions such as business and enabling areas as well as product, experience, delivery, infrastructure, and security to drive product value and feasibility as well as alignment with organizational goals.
Effective Communication and Influence: Exhibit exceptional communication skills, capable of articulating complex technical concepts clearly and compellingly. Inspire and influence stakeholders at all levels through well-structured arguments and trade-offs supported by evidence, evaluations, and research. Create coherent narratives that align technical solutions with business objectives.
Engagement and Collaborative Co-Creation: Engage and collaborate with stakeholders at all organizational levels, from team members to senior executives. Build and maintain constructive relationships, fostering a culture of co-creation and shared momentum towards achieving product goals. Align diverse perspectives and drive consensus to create feasible solutions.
The team: US Deloitte Technology Product Engineering has modernized software and product delivery, creating a scalable, cost-effective model that focuses on value/outcomes that leverages a progressive and responsive talent structure. As Deloitte's primary internal development team, Product Engineering delivers innovative digital solutions to businesses, service lines, and internal operations with proven bottom-line results and outcomes. It helps power Deloitte's success. It is the engine that drives Deloitte, serving many of the world's largest, most respected companies. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.
Key Qualifications:
- A bachelor's degree in computer science, software engineering, or a related discipline. An advanced degree (e.g., MS) is preferred but not required. Experience is the most relevant factor.
- Excellent software engineering and product architecture/design foundation with deep understanding of Business Context Diagrams (BCD), sequence/activity/state/ER/DFD diagrams, OOP/OOD, data-structures, algorithms, code instrumentations, etc.
- 10+ years proven experience with ServiceNow, specifically in implementing and optimizing the HRSD module.
- The following certifications are required: ServiceNow Certification Implementation Specialist - HRSD, ServiceNow Certified System Administrator.
- Architecture and Integration: Expert knowledge is required in: HR processes and best practices, designing HRSD workflows, case management, employee service centers, integration techniques and tools (e.g., REST, SOAP, LDAP, SSO), integration with SAP SuccessFactors, ServiceNow integration Hub, setting up Data Replication, and/or Data Lake for ServiceNow using ETL tools like SNOW Mirror/Perspectium, and MID Server Architecture.
- Data Management: Proficiency in data modeling/migration/integration, data privacy and security regulations, Common Service Data Model (CSDM), SQL stored procedures and indexing, performance analytics, and designing dashboards, and reports.
- Platform Performance: In-depth knowledge of performance tuning in ServiceNow, ability to troubleshoot and identify bottlenecks, establish RCA for system performance issues, and experience in using Health Scan Data, and Instance Observer to improve overall system performance.
- Experience with cloud-native engineering, using FaaS/PaaS/micro-services on cloud hyper-scalers like Azure, AWS, and GCP is preferred.
- 3+ years of experience with AI/ML and GenAI is preferred.
- Deep understanding of methodologies & tools like, XP, Lean, SAFe, DevSecOps, SRE, ADO, GitHub, SonarQube, etc. to deliver high quality products rapidly.
- Excellent interpersonal and organizational skills, with the ability to handle diverse situations, complex projects, and changing priorities, behaving with passion, empathy, and care.
- Limited immigration sponsorship may be available.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $113,100 to $232,300.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
EA_ITS_ExpHire
PXE_JOBS
ServiceNow HRSD Solution Architect - CL5
Role Overview: As a ServiceNow HRSD Solution Architect, you will play a critical role in implementing and optimizing Human Resource Service Delivery (HRSD) solutions, with a particular focus on the HR workflows, case management, and employee service centers. Your extensive experience and deep knowledge of the ServiceNow HRSD module will be pivotal in delivering solutions that meet client needs, delight users, and drive tangible value for Deloitte's business investments. You will leverage your deep expertise in ServiceNow and HRSD module to design, configure, and deploy high-quality, outcome-focused solutions. The ideal candidate will be a role model and mentor, collaborating with cross-functional teams to ensure the successful implementation and integration of ServiceNow solutions.
Recruiting for this role ends on 4/26/26.
Key Responsibilities:
Outcome-Driven Accountability: Embrace and drive a culture of accountability for customer and business outcomes. Develop solutions that solve complex HR problems with valuable outcomes, ensuring high-quality, lean designs and implementations.
Technical Leadership and Advocacy: Serve as the technical advocate for ServiceNow HRSD solutions, ensuring architectural integrity, feasibility, and alignment with business and customer goals, NFRs, and applicable architecture and engineering standards - being responsible for solution architecture blueprints, high-level architecture designs, and integration architecture into the technical landscape and technology stack.
Engineering Craftsmanship: Possess passion and experience as an individual contributor, responsible for the engineering designs and technical feasibility of solutions, being hands-on with design as well as configuration part of the time, contributing to team velocity. Actively engage with engineers to ensure architecture is understood and can be implemented, working with them closely during sprints, helping resolve any technical issues through to production operations: reviewing implementations, actively driving technology debt reduction, and helping drive engineering quality. Be self-driven to learn new technologies, experiment with engineers, and inspire the team to learn and drive application of those new technologies.
Customer-Centric Engineering: Develop lean engineering solutions through rapid, inexpensive experimentation to solve customer needs. Engage with customers and product teams to deliver the right architectural solution in the right way at the right time.
Incremental and Iterative Delivery: Exhibit a mindset that favors action and evidence over extensive planning. Utilize a leaning-forward approach to navigate complexity and uncertainty, delivering lean, supportable, and maintainable solutions.
Cross-Functional Collaboration and Integration: Work collaboratively with empowered, cross-functional teams including product management, experience, delivery, infrastructure, and security. Integrate diverse perspectives to make well-informed decisions that balance feasibility, viability, usability, and value. Foster a collaborative environment that enhances team synergy and innovation.
Advanced Technical Proficiency: Possess deep expertise in modern software engineering practices and principles, including OOD/OOP, Agile methodologies, DevSecOps, Continuous Integration/Continuous Deployment. Act as a Role-Model, leveraging these techniques to optimize solutioning and product delivery, ensuring high-quality outcomes with minimal waste. Demonstrate proficiency in ServiceNow HRSD implementation, from conceptualization and design to implementation and scaling, with a focus on continuous improvement and learning.
Domain Expertise: Quickly acquire domain-specific knowledge relevant to the business or implemented ServiceNow modules. Translate business/user needs and UX/UI designs into technical requirements and designs. Navigate various enterprise functions such as business and enabling areas as well as product, experience, delivery, infrastructure, and security to drive product value and feasibility as well as alignment with organizational goals.
Effective Communication and Influence: Exhibit exceptional communication skills, capable of articulating complex technical concepts clearly and compellingly. Inspire and influence stakeholders at all levels through well-structured arguments and trade-offs supported by evidence, evaluations, and research. Create coherent narratives that align technical solutions with business objectives.
Engagement and Collaborative Co-Creation: Engage and collaborate with stakeholders at all organizational levels, from team members to senior executives. Build and maintain constructive relationships, fostering a culture of co-creation and shared momentum towards achieving product goals. Align diverse perspectives and drive consensus to create feasible solutions.
The team: US Deloitte Technology Product Engineering has modernized software and product delivery, creating a scalable, cost-effective model that focuses on value/outcomes that leverages a progressive and responsive talent structure. As Deloitte's primary internal development team, Product Engineering delivers innovative digital solutions to businesses, service lines, and internal operations with proven bottom-line results and outcomes. It helps power Deloitte's success. It is the engine that drives Deloitte, serving many of the world's largest, most respected companies. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.
Key Qualifications:
- A bachelor's degree in computer science, software engineering, or a related discipline. An advanced degree (e.g., MS) is preferred but not required. Experience is the most relevant factor.
- Excellent software engineering and product architecture/design foundation with deep understanding of Business Context Diagrams (BCD), sequence/activity/state/ER/DFD diagrams, OOP/OOD, data-structures, algorithms, code instrumentations, etc.
- 10+ years proven experience with ServiceNow, specifically in implementing and optimizing the HRSD module.
- The following certifications are required: ServiceNow Certification Implementation Specialist - HRSD, ServiceNow Certified System Administrator.
- Architecture and Integration: Expert knowledge is required in: HR processes and best practices, designing HRSD workflows, case management, employee service centers, integration techniques and tools (e.g., REST, SOAP, LDAP, SSO), integration with SAP SuccessFactors, ServiceNow integration Hub, setting up Data Replication, and/or Data Lake for ServiceNow using ETL tools like SNOW Mirror/Perspectium, and MID Server Architecture.
- Data Management: Proficiency in data modeling/migration/integration, data privacy and security regulations, Common Service Data Model (CSDM), SQL stored procedures and indexing, performance analytics, and designing dashboards, and reports.
- Platform Performance: In-depth knowledge of performance tuning in ServiceNow, ability to troubleshoot and identify bottlenecks, establish RCA for system performance issues, and experience in using Health Scan Data, and Instance Observer to improve overall system performance.
- Experience with cloud-native engineering, using FaaS/PaaS/micro-services on cloud hyper-scalers like Azure, AWS, and GCP is preferred.
- 3+ years of experience with AI/ML and GenAI is preferred.
- Deep understanding of methodologies & tools like, XP, Lean, SAFe, DevSecOps, SRE, ADO, GitHub, SonarQube, etc. to deliver high quality products rapidly.
- Excellent interpersonal and organizational skills, with the ability to handle diverse situations, complex projects, and changing priorities, behaving with passion, empathy, and care.
- Limited immigration sponsorship may be available.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $113,100 to $232,300.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
EA_ITS_ExpHire
PXE_JOBS
See all 65+ Customer Service Management at Deloitte jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Management at Deloitte roles.
Get Access To All JobsTips for Finding Customer Service Management Jobs at Deloitte Jobs
Frame Your Experience Around Client Delivery
Deloitte's Customer Service Management roles sit inside client-facing consulting engagements, not internal operations. Tailor your resume to highlight service transformation projects, client stakeholder management, and measurable delivery outcomes rather than general team leadership.
Target Roles With a Posted Salary Range
DOL requires Deloitte to file a Labor Condition Application certifying prevailing wage compliance before sponsorship can begin. Roles with a posted salary range signal the employer has already benchmarked the position, which simplifies the LCA filing timeline for you.
Search Deloitte Openings Through Migrate Mate
Filter Deloitte's Customer Service Management openings by visa type on Migrate Mate to surface roles that match your sponsorship eligibility. This saves time screening postings where sponsorship is ambiguous or explicitly excluded for your visa category.
Prepare for Competency-Based Interviews Early
Deloitte uses structured competency interviews for consulting roles, including Customer Service Management. Preparing specific examples of service design, process improvement, and cross-functional client engagements positions you as promotion-ready, which matters when a firm is investing in sponsorship costs.
Understand the H-1B Cap Timeline If You Need It
If H-1B is your only pathway, USCIS registration opens each March for an October 1 start date. Confirm with your Deloitte recruiter whether the role qualifies for a cap-exempt filing through an affiliated nonprofit or university entity, which removes the lottery dependency entirely.
Customer Service Management at Deloitte jobs are hiring across the US. Find yours.
Find Customer Service Management at Deloitte JobsFrequently Asked Questions
Does Deloitte sponsor H-1B visas for Customer Service Managements?
Yes, Deloitte sponsors H-1B visas for qualifying Customer Service Management roles. The position must meet USCIS specialty occupation criteria, meaning it requires a bachelor's degree or higher in a specific field directly related to the role. Deloitte's immigration team handles the petition process, but you'll need to confirm sponsorship availability with the recruiter during the offer stage, as not every opening includes it.
How do I apply for Customer Service Management jobs at Deloitte?
Applications go through Deloitte's careers portal, where you can filter by business function and location. Before applying, review whether the posting mentions visa sponsorship or work authorization requirements. Migrate Mate lists Deloitte's open Customer Service Management roles filtered by visa type, which helps you prioritize postings that align with your sponsorship eligibility before submitting a formal application.
Which visa types does Deloitte commonly use for Customer Service Management roles?
Deloitte sponsors H-1B, H-1B1, and E-3 visas for Customer Service Management positions, along with employer-sponsored Green Card pathways including EB-2 and EB-3. E-3 applies exclusively to Australian citizens and is often the fastest route since it has no annual lottery. H-1B1 is available to Chilean and Singaporean nationals. The right category depends on your nationality and the specific role's requirements.
What qualifications does Deloitte expect for Customer Service Management roles?
Deloitte typically looks for a bachelor's degree in business, operations, or a related field, combined with demonstrable experience managing client service engagements or service transformation programs. Consulting-specific credentials and experience working across cross-functional teams carry weight. For visa purposes, your degree must align with the specialty occupation definition under USCIS guidelines, so a direct connection between your academic background and the role's requirements matters.
How do I time a Deloitte sponsorship offer around visa deadlines?
If you're on OPT, your 60-day grace period begins when employment ends, so securing an offer before your OPT expires is critical. For H-1B, Deloitte must submit a registration in March for an October 1 start, meaning offers typically need to be in place by early Q1. E-3 and H-1B1 have no cap, so those can be filed year-round with shorter lead times, generally six to ten weeks from LCA filing to visa issuance.
See which Customer Service Management at Deloitte employers are hiring and sponsoring visas right now.
Search Customer Service Management at Deloitte Jobs