Customer Service Management Jobs at Regions Bank with Visa Sponsorship
Customer Service Management jobs at Regions Bank span retail and commercial banking networks, with positions ranging from branch-level supervisors to regional service leaders. The company has an established process for sponsoring international candidates in this function, making it a viable target if you're navigating H-1B visa, OPT, or TN visa status.
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Get Access To All JobsThank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
Job Description:
At Regions, the Treasury Management Relationship Support Specialist provides sales support to Treasury Management Relationship Managers and their clients to identify, develop, and deliver quality solutions to aid the client in their day-to-day business needs.
Primary Responsibilities
- Partners with Treasury Management Relationship Managers to prepare for and execute on Sales activities. This includes but is not limited to:
- Preparing account structures
- Building pricing proformas for prospects and existing clients
- Participating in the production of presentation decks
- Completing client research to include proximity suitability to branches and other information that may aid in the overall success of the Treasury Management proposal
- Researching product information in response to client inquiries by partnering with members of the TM Product team
- Ensuring implementation errors are below the required percentage
- Adhering to the stated Service Level Agreement
- Manages new client onboarding experience which includes requesting documentation execution, implementation request submission, training confirmation and client satisfaction
- Serves as primary escalation point for client support when first level support does not meet client needs
- Ensures reporting is complete, timely and accurate
- Collaborates with both Commercial and Treasury Management Relationship Managers to keep all parties involved and engaged in support of sales activities
- May be responsible for additional administrative tasks to aid in sales support of Treasury Management Relationship Manager
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
Requirements
- High School Diploma or GED
- Three years prior banking, sales or sales support experience
Preferences
- Bachelor’s degree
- Bilingual
- Understanding of Working Capital
Skills and Competencies
- Ability to partner with various internal partners across the organization
- Ability to research, analyze data and derive facts
- Demonstrated ability to prioritize and track assignments
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Strong presentation skills
- Strong verbal and written communication
- Strong work ethic and self-motivation
Position Type
Full time
Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target:
Minimum:
$45,450.00 USD
Median:
$57,285.00 USD
Incentive Pay Plans:
This job is not incentive eligible.
Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.
Location Details
Little Rock Main
Location:
Little Rock, Arkansas
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
Job Description:
At Regions, the Treasury Management Relationship Support Specialist provides sales support to Treasury Management Relationship Managers and their clients to identify, develop, and deliver quality solutions to aid the client in their day-to-day business needs.
Primary Responsibilities
- Partners with Treasury Management Relationship Managers to prepare for and execute on Sales activities. This includes but is not limited to:
- Preparing account structures
- Building pricing proformas for prospects and existing clients
- Participating in the production of presentation decks
- Completing client research to include proximity suitability to branches and other information that may aid in the overall success of the Treasury Management proposal
- Researching product information in response to client inquiries by partnering with members of the TM Product team
- Ensuring implementation errors are below the required percentage
- Adhering to the stated Service Level Agreement
- Manages new client onboarding experience which includes requesting documentation execution, implementation request submission, training confirmation and client satisfaction
- Serves as primary escalation point for client support when first level support does not meet client needs
- Ensures reporting is complete, timely and accurate
- Collaborates with both Commercial and Treasury Management Relationship Managers to keep all parties involved and engaged in support of sales activities
- May be responsible for additional administrative tasks to aid in sales support of Treasury Management Relationship Manager
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
Requirements
- High School Diploma or GED
- Three years prior banking, sales or sales support experience
Preferences
- Bachelor’s degree
- Bilingual
- Understanding of Working Capital
Skills and Competencies
- Ability to partner with various internal partners across the organization
- Ability to research, analyze data and derive facts
- Demonstrated ability to prioritize and track assignments
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Strong presentation skills
- Strong verbal and written communication
- Strong work ethic and self-motivation
Position Type
Full time
Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target:
Minimum:
$45,450.00 USD
Median:
$57,285.00 USD
Incentive Pay Plans:
This job is not incentive eligible.
Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.
Location Details
Little Rock Main
Location:
Little Rock, Arkansas
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
See all Customer Service Management Jobs at Regions Bank
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Get Access To All JobsTips for Finding Customer Service Management Jobs at Regions Bank
Align Your Degree With Banking Service Requirements
Regions Bank's Customer Service Management roles typically require a degree in business, finance, or a related field. If your credential is from a foreign institution, get an evaluation from a NACES-approved service before applying so the hiring team can assess equivalency quickly.
Target Branch and Regional Manager Pipelines
Regions Bank frequently builds its management bench from internal service roles. Applying for associate or team lead positions in their retail banking division can put you on the track that leads to sponsored management openings, rather than competing for senior roles from the outside.
Confirm Your OPT Timeline Before Submitting Applications
If you're on F-1 OPT, calculate your remaining authorization window before your first interview. Customer Service Management hiring at banks often takes 60 to 90 days end-to-end, and Regions Bank will need enough runway to complete onboarding before your OPT expires.
Understand How TN Status Fits This Role
Canadian and Mexican nationals may qualify for TN status in a management role if it maps to an eligible USMCA occupation category such as Management Consultant. Confirm the specific job duties listed in Regions Bank's posting match a recognized TN classification before relying on this pathway.
Ask About PERM Timelines During the Offer Stage
For EB-2 or EB-3 sponsorship, Regions Bank must run a PERM labor certification through DOL before filing an immigrant petition. Ask your recruiter whether the role has been designated for permanent sponsorship, since DOL processing alone can take a year or more.
Use Migrate Mate to Surface Open Roles Faster
Customer Service Management openings at Regions Bank are posted across multiple locations and change frequently. Use Migrate Mate to filter for current Regions Bank roles that match your visa type, so you're applying to positions with active sponsorship alignment rather than guessing from a general job board.
Frequently Asked Questions
Does Regions Bank sponsor H-1B visas for Customer Service Managements?
Yes, Regions Bank has a documented history of sponsoring H-1B visas for roles in its Customer Service Management function. Sponsorship is typically tied to specific business needs and is more common for candidates who bring specialized financial services expertise. You should confirm sponsorship availability directly with the recruiter during the screening stage, as not every open role carries the same authorization.
How do I apply for Customer Service Management jobs at Regions Bank?
Applications go through Regions Bank's careers portal, where roles are listed by location and business line. Before applying, review the job description carefully to confirm the duties align with your visa classification. Migrate Mate also aggregates Regions Bank Customer Service Management openings and filters them by sponsorship eligibility, which can help you identify the right postings faster than browsing the company site directly.
Which visa types does Regions Bank commonly use for Customer Service Management roles?
Regions Bank sponsors H-1B visas most frequently for Customer Service Management positions, but the company also works with F-1 OPT and CPT candidates for qualifying roles. TN status is an option for Canadian and Mexican nationals if the job duties map to an eligible USMCA occupation category. For candidates pursuing permanent residence, Regions Bank has supported EB-2 and EB-3 pathways through PERM labor certification for select management roles.
What qualifications does Regions Bank expect for Customer Service Management candidates?
Regions Bank generally looks for a bachelor's degree in business, finance, or a related field, combined with direct experience managing teams in a retail or commercial banking environment. Familiarity with compliance frameworks, customer escalation handling, and performance metrics is valued. Candidates with supervisory experience in U.S.-based banking operations tend to move through the process more quickly, as it reduces the onboarding burden for the hiring manager.
How long does the sponsorship and hiring process typically take at Regions Bank?
From application to a signed offer, the process at Regions Bank typically runs eight to twelve weeks for management-level roles. H-1B sponsorship adds USCIS petition processing time on top of that, which can range from a few months under regular processing to a few weeks with premium processing. If you're targeting a PERM-based Green Card, plan for a significantly longer timeline given DOL labor certification requirements.