Customer Service Management Jobs at Thermo Fisher Scientific with Visa Sponsorship
Customer Service Management jobs at Thermo Fisher Scientific support its global scientific instrument, reagent, and laboratory supply operations. The company has a consistent track record of sponsoring work visas across this function, making it a realistic target for international candidates with relevant industry or account management experience.
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Get Access To All JobsWork Schedule
First Shift (Days)
Environmental Conditions
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Warehouse, Will work with hazardous/toxic materials
Job Description
Pay Range: $14.41 to $21.50
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. And you’ll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
Discover Impactful Work:
Through Unity Lab Services, we offer integrated lab services, support, and supply management with customized service offerings and world-class experts to address our customers' unique laboratory business needs. Our inventory management specialists use our intuitive electronic systems and mobile scanning tools to ensure orders move efficiently from dock to desk.
A day in the Life:
- Use handheld RF scanners and our mobile app to perform replenishments, stock rotation, cycle counts, order entry, returns, and backorder processing
- Receive and inspect shipments, scan and store items, and maintain cycle counts to guarantee up-to-date inventory records
- Own customer interactions—respond via email (our primary channel), follow up by phone, and assist internal partners to resolve questions and build trust
- Collaborate with supervisors and teammates to propose and implement improvements that streamline daily workflows
- Uphold safety and organization standards in every work area by following site guidelines and wearing required PPE
- Proactively monitor stock levels and flag gaps or issues to prevent operational impacts
- May perform other duties as assigned by the Supervisor
Keys to Success:
Education
High school diploma or equivalent required.
Experience
1–2 years of customer-facing, retail stocking, warehouse, or inventory-control experience
Knowledge, Skills, Abilities
- Confident using RF handheld scanners or mobile scanning apps and basic Microsoft Office tools
- Excellent verbal and written English communication skills—especially via email—and a friendly, solution-focused approach
- A self-starter who thrives with detail, accountability, and teamwork
Physical Requirements / Work Environment
- The role primarily involves working independently at customer sites, which may include areas with chemical-based allergens like penicillin and tetracycline.
- Personal protective equipment, such as lab coats, coveralls, facemasks, and steel-toe shoes, is often required.
- The position requires regular lifting of 30-40 lbs (up to 50 lbs occasionally) and using equipment like pushcarts and forklifts to move up to 100 lbs.
- Standing, walking, and manual material handling are frequent activities, sometimes in varied temperature environments.
- Overtime work may also be necessary.
- As a condition of your employment with Thermo Fisher Scientific, you must successfully complete and satisfy Thermo Fisher’s pre-employment screening (including background check and drug test) and any customer-mandated screening, credentialing, or badging requirements. Customer requirements may differ from or exceed Thermo Fisher’s criteria.
Benefits
We offer comprehensive healthcare, paid Holidays, tuition reimbursement, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today!
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Accessibility/Disability Access
Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255. Please include your contact information and specific details about your required accommodation to support you during the job application process.
- This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.
Compensation and Benefits
The hourly pay range estimated for this position based in Illinois is $14.41–$24.01. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Work Schedule
First Shift (Days)
Environmental Conditions
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Warehouse, Will work with hazardous/toxic materials
Job Description
Pay Range: $14.41 to $21.50
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. And you’ll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
Discover Impactful Work:
Through Unity Lab Services, we offer integrated lab services, support, and supply management with customized service offerings and world-class experts to address our customers' unique laboratory business needs. Our inventory management specialists use our intuitive electronic systems and mobile scanning tools to ensure orders move efficiently from dock to desk.
A day in the Life:
- Use handheld RF scanners and our mobile app to perform replenishments, stock rotation, cycle counts, order entry, returns, and backorder processing
- Receive and inspect shipments, scan and store items, and maintain cycle counts to guarantee up-to-date inventory records
- Own customer interactions—respond via email (our primary channel), follow up by phone, and assist internal partners to resolve questions and build trust
- Collaborate with supervisors and teammates to propose and implement improvements that streamline daily workflows
- Uphold safety and organization standards in every work area by following site guidelines and wearing required PPE
- Proactively monitor stock levels and flag gaps or issues to prevent operational impacts
- May perform other duties as assigned by the Supervisor
Keys to Success:
Education
High school diploma or equivalent required.
Experience
1–2 years of customer-facing, retail stocking, warehouse, or inventory-control experience
Knowledge, Skills, Abilities
- Confident using RF handheld scanners or mobile scanning apps and basic Microsoft Office tools
- Excellent verbal and written English communication skills—especially via email—and a friendly, solution-focused approach
- A self-starter who thrives with detail, accountability, and teamwork
Physical Requirements / Work Environment
- The role primarily involves working independently at customer sites, which may include areas with chemical-based allergens like penicillin and tetracycline.
- Personal protective equipment, such as lab coats, coveralls, facemasks, and steel-toe shoes, is often required.
- The position requires regular lifting of 30-40 lbs (up to 50 lbs occasionally) and using equipment like pushcarts and forklifts to move up to 100 lbs.
- Standing, walking, and manual material handling are frequent activities, sometimes in varied temperature environments.
- Overtime work may also be necessary.
- As a condition of your employment with Thermo Fisher Scientific, you must successfully complete and satisfy Thermo Fisher’s pre-employment screening (including background check and drug test) and any customer-mandated screening, credentialing, or badging requirements. Customer requirements may differ from or exceed Thermo Fisher’s criteria.
Benefits
We offer comprehensive healthcare, paid Holidays, tuition reimbursement, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today!
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Accessibility/Disability Access
Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255. Please include your contact information and specific details about your required accommodation to support you during the job application process.
- This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.
Compensation and Benefits
The hourly pay range estimated for this position based in Illinois is $14.41–$24.01. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
See all 65+ Customer Service Management Jobs at Thermo Fisher Scientific
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Management Jobs at Thermo Fisher Scientific.
Get Access To All JobsTips for Finding Customer Service Management Jobs at Thermo Fisher Scientific
Frame Experience Around Scientific Product Support
Thermo Fisher's Customer Service Management roles often sit within specific business units like life sciences or laboratory equipment. Tailor your resume to show experience managing customer escalations or service teams in a regulated or technical product environment, not general retail or hospitality operations.
Verify Your OPT or CPT Timing Before Applying
F-1 OPT gives you 12 months of work authorization, with a 60-day grace period after it ends. If your OPT timeline overlaps with Thermo Fisher's typical multi-month hiring cycle, confirm your authorization window before the first-round interview to avoid complications at the offer stage.
Search Thermo Fisher Roles by Business Division
Thermo Fisher posts Customer Service Management roles under divisions like Specialty Diagnostics, Biosciences, and Clinical Research. Searching by business unit on their careers portal surfaces roles that match your technical background and narrows sponsorship conversations to the hiring manager most familiar with your field.
Understand How TN Classification Applies Here
Canadian and Mexican nationals in Customer Service Management may qualify for TN status under the management consultant or other applicable USMCA categories. Confirm with Thermo Fisher's HR team early whether the specific role description supports TN classification, since job title alone does not determine eligibility.
Ask HR Specifically About EB-2 and EB-3 Timelines
Thermo Fisher sponsors both EB-2 and EB-3 Green Card categories, but the PERM labor certification process typically takes 12 to 18 months before USCIS sees the petition. Ask the HR team or your assigned immigration contact at what point in your tenure they typically initiate Green Card sponsorship for this role level.
Use Migrate Mate to Identify Active Openings
Thermo Fisher posts Customer Service Management roles across multiple divisions and locations simultaneously. Use Migrate Mate to filter open positions by visa type so you're applying only to roles where sponsorship aligns with your current immigration status and timeline.
Frequently Asked Questions
Does Thermo Fisher Scientific sponsor H-1B visas for Customer Service Managements?
Yes, Thermo Fisher Scientific sponsors H-1B visas for Customer Service Management roles. These positions typically meet the specialty occupation standard when they require a bachelor's degree in a relevant field such as business, life sciences, or supply chain management. H-1B sponsorship is initiated by Thermo Fisher after a formal offer, and the company has an established immigration program to manage the process.
Which visa types does Thermo Fisher Scientific commonly use for Customer Service Management roles?
Thermo Fisher sponsors H-1B visas for most professional hires and F-1 OPT and CPT authorizations for students and recent graduates. Canadian and Mexican nationals may be eligible for TN visa status depending on how the specific role is classified. For longer-term employees, the company also supports EB-2 and EB-3 Green Card sponsorship through the PERM process, though timelines vary by role level and business unit.
What qualifications does Thermo Fisher Scientific expect for Customer Service Management positions?
Most Customer Service Management roles at Thermo Fisher require a bachelor's degree in business, life sciences, or a related field, combined with experience leading service teams or managing complex customer accounts, ideally in a scientific, laboratory, or regulated industry context. Familiarity with CRM platforms and cross-functional coordination with sales or technical support teams is frequently listed in job descriptions. Some senior roles expect prior P&L or team leadership accountability.
How do I apply for Customer Service Management jobs at Thermo Fisher Scientific?
You can browse open Customer Service Management positions through Thermo Fisher's careers portal or use Migrate Mate to filter roles specifically by visa sponsorship type and status compatibility. When applying, tailor your resume to the business division posting the role, since Thermo Fisher operates multiple distinct units with different hiring managers. After submitting, HR typically screens for sponsorship eligibility early in the process, so be prepared to confirm your current work authorization status upfront.
How long does the H-1B sponsorship process take at Thermo Fisher Scientific?
After an offer is accepted, Thermo Fisher typically initiates the H-1B petition preparation through its immigration counsel. Standard USCIS processing for an H-1B cap-subject petition runs three to five months, though premium processing reduces that to approximately two weeks for an additional fee. Cap-exempt petitions, if applicable, can be filed year-round without waiting for the April lottery window, which affects your start date planning significantly.