Customer Service Management Jobs at ADT with Visa Sponsorship
Customer Service Management jobs at ADT sit at the intersection of security services operations and client retention, overseeing teams that handle alarm response, account support, and escalations. ADT has a consistent track record of sponsoring international talent for this function across multiple visa categories.
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Get Access To All JobsINTRODUCTION
ADT is currently seeking a bright and assertive Tech Engineer Team Manager in your area.
As an ADT Tech Engineer Manager, you will lead a dynamic team of 10 to 15 Tech engineers (TEs) who are a hybrid sales & technical workforce whose core responsibilities include:
- Conducting in-home, consultative walk-throughs to identify vulnerabilities and provide equipment and solution recommendations from ADT’s robust Security & Smart Home portfolio that best meet customer needs.
- Providing ADT’s customers with a world-class onboarding & installation experience which entails performing a quality installation—including device set up and configuration, customer education & training of their system and setting up tailored smart home routines / automations.
- Driving ADT growth—self-generate customer sales & install appointments via customer referrals and prospecting activities. Tech engineers are expected to spend ~10% of their time on these types of activities.
As an ADT Tech Engineer Team Manager, you are expected to take a ‘hands-on’ approach to driving your team’s performance across key sales & operational KPIs. Additionally, you are expected to nurture a high performing team & culture by executing effective programs to train & upskill existing TEs and hire, onboard and retain new hires.
Working at ADT means working as part of a team; you’ll find the tools, resources, and support to help you explore opportunities within ADT and realize your full potential. To continue to drive World Class Customer Experience, we are looking for highly motivated, technically skilled, customer-focused individuals who want to be part of a winning team. Local managers have great flexibility to grow their markets within broad guidelines. As a result, ADT associates enjoy a highly entrepreneurial, fast-paced culture. Generous incentive plans are in place to reward positive results.
Responsibilities
- Responsible for planning, implementing, and managing the activities of the High-Volume Tech Engineer (TE) Design Specialists work force for a designated geographic footprint.
- Train, Mentor, develop, motivate, and coach Tech Engineers to generate leads, upsell equipment, conduct consultative customer experience and install smart home products that best fit the customer’s needs.
- Curate relationships between new customers and the ADT brand and product portfolio. Takes ownership in understanding and communicating ADT and the Smart Home solutions.
- Participate in recruiting activities to select and hire new Tech Engineers, as required.
- Formulates a sound business plan to provide cost efficient service for targeted growth in accordance with established plan and market share targets.
- Regularly conduct team huddles and staff meetings with the purpose of communicating & coaching TEs on current policies and procedures, techniques, new products and services, new promotions and area advertising (in partnership with local sales leadership) and reviewing individual and team metrics.
- Conduct regular coaching and formal performance management conversations with Tech Engineers.
- Establish and maintain a high level of quality and timely job completions to customers for maximum retention.
- Model and champion ADT values. Creates a safe environment for the discussion and resolution of values-related issues and concerns.
Experience
3 to 5 years of people leadership experience; with direct experience managing customer-facing team members in a fast-paced, high-volume sales environment.
Proven track record of successfully building and developing high performing & customer-centric teams.
SKILLS
- Possess excellent interpersonal & communications skills—with firsthand experience with consultative selling / educating customers on products and services.
- Highly analytical and strong conceptual problem solver.
- Driven and highly entrepreneurial—able to successfully manage diverse team & achieve budgeted targets with minimal oversight.
Education
Associate degree or equivalent related experience.
PAY AND BENEFITS DISCLOSURE
This role offers:
- Base Salary: $47,000
- Earning potential: Based on performance, including salary and commission, this role targets an earning potential of $125,000. There is a monthly auto allotment and mileage reimbursement.
BENEFITS
- Medical, dental, and vision coverage
- 401(k) with company match
- Tuition reimbursement
- Short- and long-term disability, life insurance, and well-being benefits
- Paid time off
Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.
INTRODUCTION
ADT is currently seeking a bright and assertive Tech Engineer Team Manager in your area.
As an ADT Tech Engineer Manager, you will lead a dynamic team of 10 to 15 Tech engineers (TEs) who are a hybrid sales & technical workforce whose core responsibilities include:
- Conducting in-home, consultative walk-throughs to identify vulnerabilities and provide equipment and solution recommendations from ADT’s robust Security & Smart Home portfolio that best meet customer needs.
- Providing ADT’s customers with a world-class onboarding & installation experience which entails performing a quality installation—including device set up and configuration, customer education & training of their system and setting up tailored smart home routines / automations.
- Driving ADT growth—self-generate customer sales & install appointments via customer referrals and prospecting activities. Tech engineers are expected to spend ~10% of their time on these types of activities.
As an ADT Tech Engineer Team Manager, you are expected to take a ‘hands-on’ approach to driving your team’s performance across key sales & operational KPIs. Additionally, you are expected to nurture a high performing team & culture by executing effective programs to train & upskill existing TEs and hire, onboard and retain new hires.
Working at ADT means working as part of a team; you’ll find the tools, resources, and support to help you explore opportunities within ADT and realize your full potential. To continue to drive World Class Customer Experience, we are looking for highly motivated, technically skilled, customer-focused individuals who want to be part of a winning team. Local managers have great flexibility to grow their markets within broad guidelines. As a result, ADT associates enjoy a highly entrepreneurial, fast-paced culture. Generous incentive plans are in place to reward positive results.
Responsibilities
- Responsible for planning, implementing, and managing the activities of the High-Volume Tech Engineer (TE) Design Specialists work force for a designated geographic footprint.
- Train, Mentor, develop, motivate, and coach Tech Engineers to generate leads, upsell equipment, conduct consultative customer experience and install smart home products that best fit the customer’s needs.
- Curate relationships between new customers and the ADT brand and product portfolio. Takes ownership in understanding and communicating ADT and the Smart Home solutions.
- Participate in recruiting activities to select and hire new Tech Engineers, as required.
- Formulates a sound business plan to provide cost efficient service for targeted growth in accordance with established plan and market share targets.
- Regularly conduct team huddles and staff meetings with the purpose of communicating & coaching TEs on current policies and procedures, techniques, new products and services, new promotions and area advertising (in partnership with local sales leadership) and reviewing individual and team metrics.
- Conduct regular coaching and formal performance management conversations with Tech Engineers.
- Establish and maintain a high level of quality and timely job completions to customers for maximum retention.
- Model and champion ADT values. Creates a safe environment for the discussion and resolution of values-related issues and concerns.
Experience
3 to 5 years of people leadership experience; with direct experience managing customer-facing team members in a fast-paced, high-volume sales environment.
Proven track record of successfully building and developing high performing & customer-centric teams.
SKILLS
- Possess excellent interpersonal & communications skills—with firsthand experience with consultative selling / educating customers on products and services.
- Highly analytical and strong conceptual problem solver.
- Driven and highly entrepreneurial—able to successfully manage diverse team & achieve budgeted targets with minimal oversight.
Education
Associate degree or equivalent related experience.
PAY AND BENEFITS DISCLOSURE
This role offers:
- Base Salary: $47,000
- Earning potential: Based on performance, including salary and commission, this role targets an earning potential of $125,000. There is a monthly auto allotment and mileage reimbursement.
BENEFITS
- Medical, dental, and vision coverage
- 401(k) with company match
- Tuition reimbursement
- Short- and long-term disability, life insurance, and well-being benefits
- Paid time off
Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.
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Get Access To All JobsTips for Finding Customer Service Management Jobs at ADT
Tailor your resume to security services operations
ADT's customer service teams manage alarm monitoring, field technician dispatch, and account retention workflows. Highlight experience with high-volume inbound escalations, SLA management, or technical support for hardware or monitored systems, not just general call center leadership.
Confirm ADT's E-Verify enrollment before applying
ADT is a federal contractor and participates in E-Verify, which means employment eligibility verification is mandatory from day one. Verify your work authorization documents are current and consistent across all government-issued ID before submitting an application.
Target ADT's regional service center openings specifically
ADT staffs Customer Service Management roles across dedicated service hubs rather than headquarters alone. Search by location filters for monitoring center cities like Irving, TX, and Jacksonville, FL, where sponsorship-supported hiring for this function tends to concentrate.
Clarify sponsorship scope during the offer stage
ADT sponsors across multiple visa categories for this role, but the type offered can depend on your current status. Ask the recruiter directly whether your situation requires a new H-1B filing, a transfer, or a change of status before countersigning any offer letter.
Use Migrate Mate to filter ADT's open roles by visa type
Finding Customer Service Management postings at ADT that actively support sponsorship takes more than a standard job board search. Migrate Mate lets you filter ADT's current openings by visa category so you're only applying to roles where your status qualifies.
Start PERM preparation early if targeting a Green Card
If ADT offers to sponsor permanent residency through the EB-2 or EB-3 pathway for your role, the PERM labor certification process with the DOL can take over a year before the I-140 petition is even filed. Ask about the employer's internal timeline during negotiations.
Frequently Asked Questions
Does ADT sponsor H-1B visas for Customer Service Managements?
Yes, ADT sponsors H-1B visas for Customer Service Management roles. The H-1B applies when the position meets the specialty occupation standard, which for management roles typically requires a bachelor's degree or equivalent in a related field such as business administration or operations management. Your employer initiates the H-1B petition with USCIS, and sponsorship availability can vary by location and business need at the time you receive an offer.
Which visa types are commonly used for Customer Service Management roles at ADT?
ADT supports several visa categories for this function, including H-1B and E-3 visa for skilled workers in specialty occupations, F-1 OPT and CPT for recent graduates working within their authorized periods, and EB-2 or EB-3 for candidates pursuing permanent residency. The right category depends on your nationality, education, and current immigration status. Confirm the specific pathway available to you directly with ADT's HR or immigration team during the hiring process.
What qualifications or experience does ADT expect for Customer Service Management roles?
ADT typically looks for candidates with prior team leadership experience in a high-volume service environment, ideally in security services, telecommunications, or utilities. Familiarity with CRM platforms, escalation workflows, and performance metrics like first-call resolution is valued. For sponsored roles, a bachelor's degree in business, operations, or a related field generally supports the specialty occupation requirement under H-1B or E-3 sponsorship through USCIS.
How do I apply for Customer Service Management jobs at ADT?
Applications go through ADT's careers portal, where you can filter by job function and location. Migrate Mate is the most efficient way to identify which open Customer Service Management postings at ADT are tied to visa sponsorship, saving you time before you invest in a full application. Once you identify a role, apply directly through ADT's site and address your visa sponsorship needs early in the recruiter screening call.
How do I time my application around H-1B cap deadlines and OPT expiration?
The H-1B cap registration window opens each March, with approved petitions taking effect October 1. If you're on F-1 OPT, calculate your remaining authorized period against that October start date and apply to ADT well before February so there's time for screening, offers, and petition preparation. If your OPT expires before October, ask ADT whether the role qualifies for cap-exempt filing or whether a different visa category bridges the gap.