Customer Service Management Jobs at Schneider Electric with Visa Sponsorship
Customer Service Management jobs at Schneider Electric lead service delivery and client relationships across the company's energy management and industrial automation divisions. The company has an established track record of sponsoring work visas for this function, making it a realistic target for international candidates in manufacturing-adjacent service roles.
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Get Access To All JobsINTRODUCTION
The Plant Project Management Manager is responsible for leading the successful execution of large, complex Engineered-to-Order (ETO) customer projects at the Mount Juliet, TN facility. This role serves as the primary point of contact for customers throughout the project lifecycle, ensuring exceptional customer service, operational excellence, and profitable project delivery. The position oversees project execution from order receipt through manufacturing, shipment, post-delivery support, and financial closeout. In addition, the Plant Project Management Manager leads a team of Customer Service Order Engineers, driving performance, development, and continuous improvement while ensuring alignment with business objectives and customer expectations. This position is part of a plant ramp-up initiative and will play a key role in establishing processes, supporting operational growth, and driving successful production scale-up from day one.
ROLE AND RESPONSIBILITIES
Project & Customer Management:
- Serve as the primary customer contact for all order management and project execution activities.
- Lead customer projects through all phases, including initiation, planning, execution, monitoring, and closeout.
- Review and validate customer requirements, including specifications, drawings, job site requirements, bills of material, and project exceptions.
- Manage the complete project lifecycle, from order entry and manufacturing release through product shipment, post-shipment support, and financial reconciliation.
- Collaborate with Sales, Engineering, and Project Management teams to validate project scope, customer requirements, and contractual commitments.
- Develop and manage project schedules, budgets, risks, opportunities, change orders, and claims.
- Monitor project performance to ensure delivery, quality, cost, and customer satisfaction objectives are achieved.
- Proactively address customer inquiries and resolve issues related to project status, production, delivery, and billing.
Leadership & Team Development:
- Lead, coach, and develop a team of 6–8 Customer Service Order Engineers.
- Establish clear performance expectations and support employee growth through coaching, mentoring, and development planning.
- Drive employee engagement, accountability, recognition, and overall team effectiveness.
- Foster a collaborative, customer-focused culture focused on continuous improvement and operational excellence.
- Support workforce planning and resource allocation to ensure successful project execution.
Reports To: Plant Manager
BASIC QUALIFICATIONS
Required Qualifications:
- Bachelor’s degree in engineering, Technical Science, Business, or a related field is required.
- 5+ years of experience leading cross-functional business and technical teams.
- 3+ years of project management experience in a manufacturing, industrial, or engineered products environment.
- Experience managing Engineered-to-Order (ETO) products and customer projects.
- Strong leadership, communication, organizational, and customer relationship management skills.
- Demonstrated ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office 365 applications, including Excel and Access.
PREFERRED QUALIFICATIONS
- Experience managing large-scale, complex customer projects involving customized or engineered equipment.
- Knowledge of manufacturing operations, order fulfillment processes, and project execution methodologies.
- Proven ability to lead teams, improve processes, and drive successful customer outcomes.
Travel requirements are minimal (less than 10%), as the majority of responsibilities are performed on-site within the manufacturing facility.
COMPENSATION
- The expected pay range is USD 142,400 - USD 200,600 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.
LOCAL BENEFITS
At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.
Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits - it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.
Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.
Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.
Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.
Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.
Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.
EEO STATEMENT
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
INTRODUCTION
The Plant Project Management Manager is responsible for leading the successful execution of large, complex Engineered-to-Order (ETO) customer projects at the Mount Juliet, TN facility. This role serves as the primary point of contact for customers throughout the project lifecycle, ensuring exceptional customer service, operational excellence, and profitable project delivery. The position oversees project execution from order receipt through manufacturing, shipment, post-delivery support, and financial closeout. In addition, the Plant Project Management Manager leads a team of Customer Service Order Engineers, driving performance, development, and continuous improvement while ensuring alignment with business objectives and customer expectations. This position is part of a plant ramp-up initiative and will play a key role in establishing processes, supporting operational growth, and driving successful production scale-up from day one.
ROLE AND RESPONSIBILITIES
Project & Customer Management:
- Serve as the primary customer contact for all order management and project execution activities.
- Lead customer projects through all phases, including initiation, planning, execution, monitoring, and closeout.
- Review and validate customer requirements, including specifications, drawings, job site requirements, bills of material, and project exceptions.
- Manage the complete project lifecycle, from order entry and manufacturing release through product shipment, post-shipment support, and financial reconciliation.
- Collaborate with Sales, Engineering, and Project Management teams to validate project scope, customer requirements, and contractual commitments.
- Develop and manage project schedules, budgets, risks, opportunities, change orders, and claims.
- Monitor project performance to ensure delivery, quality, cost, and customer satisfaction objectives are achieved.
- Proactively address customer inquiries and resolve issues related to project status, production, delivery, and billing.
Leadership & Team Development:
- Lead, coach, and develop a team of 6–8 Customer Service Order Engineers.
- Establish clear performance expectations and support employee growth through coaching, mentoring, and development planning.
- Drive employee engagement, accountability, recognition, and overall team effectiveness.
- Foster a collaborative, customer-focused culture focused on continuous improvement and operational excellence.
- Support workforce planning and resource allocation to ensure successful project execution.
Reports To: Plant Manager
BASIC QUALIFICATIONS
Required Qualifications:
- Bachelor’s degree in engineering, Technical Science, Business, or a related field is required.
- 5+ years of experience leading cross-functional business and technical teams.
- 3+ years of project management experience in a manufacturing, industrial, or engineered products environment.
- Experience managing Engineered-to-Order (ETO) products and customer projects.
- Strong leadership, communication, organizational, and customer relationship management skills.
- Demonstrated ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office 365 applications, including Excel and Access.
PREFERRED QUALIFICATIONS
- Experience managing large-scale, complex customer projects involving customized or engineered equipment.
- Knowledge of manufacturing operations, order fulfillment processes, and project execution methodologies.
- Proven ability to lead teams, improve processes, and drive successful customer outcomes.
Travel requirements are minimal (less than 10%), as the majority of responsibilities are performed on-site within the manufacturing facility.
COMPENSATION
- The expected pay range is USD 142,400 - USD 200,600 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.
LOCAL BENEFITS
At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.
Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits - it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.
Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.
Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.
Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.
Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.
Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.
EEO STATEMENT
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
See all Customer Service Management Jobs at Schneider Electric
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Management Jobs at Schneider Electric.
Get Access To All JobsTips for Finding Customer Service Management Jobs at Schneider Electric
Frame your credentials around industrial service operations
Schneider Electric's Customer Service Management roles sit within manufacturing and energy infrastructure contexts. Highlight experience managing service-level agreements, field service teams, or technical support escalations in industrial or B2B environments before you apply.
Target roles tied to specific business divisions
Schneider Electric organizes hiring across divisions like Energy Management and Industrial Automation. Roles in these divisions are more likely to carry visa sponsorship than corporate shared-service positions, so filter your search accordingly.
Confirm sponsorship intent before the final interview round
Ask directly during the recruiter screen whether the role is open to candidates requiring H-1B or E-3 sponsorship. Schneider Electric's HR teams handle sponsorship centrally, so a recruiter can usually confirm eligibility before you invest time in technical rounds.
Build your application around USCIS specialty occupation standards
For H-1B eligibility, your Customer Service Management role must qualify as a specialty occupation requiring a bachelor's degree in a specific field. Position your application materials around operations management, industrial engineering, or supply chain credentials to strengthen that connection.
Search Schneider Electric's open roles through Migrate Mate
Schneider Electric posts Customer Service Management roles across multiple regions and divisions. Use Migrate Mate to filter their current openings by visa sponsorship type so you only spend time on positions that match your work authorization situation.
Account for PERM timelines if pursuing permanent residence
Schneider Electric sponsors Green Cards through the PERM labor certification process for eligible employees in management roles. DOL processing for PERM applications currently runs 18 to 24 months, so raise this pathway early with your hiring manager if long-term status matters to your decision.
Frequently Asked Questions
Does Schneider Electric sponsor H-1B visas for Customer Service Managements?
Yes, Schneider Electric sponsors H-1B visas for Customer Service Management roles, particularly those tied to its energy management and industrial automation divisions. Sponsorship is handled centrally through the company's HR and legal teams. Your role will need to qualify as a specialty occupation under USCIS standards, so grounding your application in a relevant technical or business degree strengthens your petition.
Which visa types does Schneider Electric commonly use for Customer Service Management roles?
Schneider Electric sponsors H-1B visas for most professional hires requiring work authorization, and Australian citizens in this function may be eligible for the E-3 visa, which has no lottery and allows two-year renewable periods. For candidates pursuing long-term residency, Schneider Electric also supports EB-2 and EB-3 Green Card pathways through the PERM labor certification process administered by the DOL.
What qualifications and experience does Schneider Electric expect for Customer Service Management roles?
Schneider Electric generally looks for candidates with a bachelor's degree in business, operations management, industrial engineering, or a related field, combined with experience managing customer-facing teams or service delivery in a technical or manufacturing environment. Familiarity with service-level agreements, CRM platforms, and cross-functional coordination with field service or supply chain teams is commonly expected at the management level.
How do I apply for Customer Service Management jobs at Schneider Electric?
You can browse and apply for Customer Service Management openings at Schneider Electric through Migrate Mate, which filters roles by visa sponsorship type so you can identify positions aligned with your work authorization needs. Applications go through Schneider Electric's careers portal, and the process typically includes a recruiter screen, competency-based interviews, and a final round with the hiring team before any offer and sponsorship discussion.
How long does the visa sponsorship process take after receiving an offer from Schneider Electric?
For H-1B sponsorship, Schneider Electric's legal team files Form I-129 during the April cap season for an October 1 start date, meaning you may wait five to six months from lottery selection to your start date. E-3 visa applicants can move faster, with consular processing typically taking two to four weeks once the employer's Labor Condition Application is certified by the DOL. Premium processing is available for H-1B petitions and reduces USCIS adjudication to around 15 business days.