Customer Service Management Jobs at Cardinal Health with Visa Sponsorship
Customer Service Management jobs at Cardinal Health span supply chain operations, healthcare distribution logistics, and client account oversight across a large national network. Cardinal Health has a consistent track record of sponsoring work visas for qualified candidates in this function, making it a realistic target if you need employer sponsorship.
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Get Access To All JobsWhat Commercial Technologies contributes to Cardinal Health
Commercial Technologies manages the enterprise's portfolio of commercial technologies to maximize the business value of the technologies and enhance the customer experience. This function creates strategies for the portfolio and innovative solutions based on relationships with business leaders, develops back-end solutions and capabilities, and improves the front-end experience.
Commercial Technologies Management provides strategic oversight, leadership and direction within the Commercial Technologies function.
Job Summary
The Director, Commercial Technologies Management is responsible for leading the execution, delivery, and continuous improvement of technology solutions that support the Navista Network and community oncology practices. This leader partners closely with business, product, operations, and technology teams to implement technology capabilities, drive adoption, enhance operational efficiency, and deliver measurable business outcomes. The role is accountable for translating business priorities into executable technology plans, overseeing program delivery, managing technology partners, and ensuring solutions meet the evolving needs of oncology providers and practice operations. This position will lead a team focused on technological development for physicians and physician practices in the rapidly evolving specialty pharmaceutical field.
This role will be dedicated technology leadership resource to the Navista Network. The Navista Network is Cardinal Health’s answer to supporting and enabling community oncology practices that wish to remain independent, enabling practices to be more efficient and profitable. While many oncology practices have been acquired or committed their practice to managed services organization (MSOs), there exists a market segment of community oncology who want to remain independent.
The Network will allow participating oncology practices to maintain autonomy and flexibility, while simultaneously creating economic stability. All practices who join the Network will have the option to align to the specific services they need most in this flexible model and embark on new revenue streams through the use of expanded clinical and business services that we can provide.
This technology leader will be a seasoned leader and advisor, with proven experience in healthcare technology. A key area of focus will be building transformational solutions and products that integrate both internal and external ecosystems to drive value-based care. Expertise will be needed in the following areas: interoperative ability, design thinking, technical design, healthcare data and analytics, technology trends, business landscaping, EMR, value-based care, and awareness of regulatory environments. Will partner closely with business, product owner, and key stakeholders to deliver.
Responsibilities
- Execute and operationalize the technology roadmap for the Navista Network, ensuring successful delivery of capabilities, milestones, and business outcomes
- Lead cross-functional programs from planning through implementation and adoption, ensuring technology initiatives are delivered on time, within scope, and within budget
- Partner with business and technology leaders to prioritize initiatives and align resources to support growth and operational objectives
- Select and implement suitable technology to streamline all internal operations and help optimize their strategic benefits
- Assess potential partners and vendors, and help structure relationships and approaches to integrate technology capabilities and functionality in various ways
- Evaluate emerging technologies and recommend practical applications that improve provider experience, operational efficiency, and business performance
- Design & customize technological systems and platforms to improve customer experience
- Analyze the costs, value and risks of technology to advise management and suggest actions
- Ensure aligned objectives and execution across internal and external stakeholders to create mutually beneficial partnerships to identify areas of growth and innovation
- Establish and develop relations with senior management and external partners and stakeholders
- Ensure technology and service compliance with the law and company’s policies
- Manage strategic partnerships with preferred technology vendors
- Support business growth initiatives through successful implementation of technology solutions and operational capabilities
- Manage technology vendor relationships and ensure delivery against contractual commitments, performance metrics, and business objectives
Qualifications
- Bachelor’s degree in information technology, engineering, science, or a related field preferred
- 10-15 years of progressive experience leading complex technology programs, product implementations, or digital transformation initiatives preferred
- Management Services Organization (MSO) workflow experience, including demonstrated success operating in matrixed healthcare, technology, or provider-facing organizations
- Demonstrated success leading large-scale cross-functional technology implementations
- Strong program management, stakeholder management, and organizational change management experience
- Experience managing external vendors and implementation partners
- Ability to translate business requirements into actionable technology delivery plans
- Proven ability to drive execution across multiple priorities in a fast-paced environment
- Strong understanding of specialty drug processes, prior authorization, benefit verification, medication adherence, revenue cycle management, EHR/EMR integrations, data exchange, etc.
- Understanding of concepts including AI / GenAI, machine learning, natural language processing
- Capacity to deliver on deadlines while contributing to various stakeholders, projects and business relationships
- Exceptional emotional intelligence to help manage complex relationships partners, stakeholders, design, engineering and leadership
- Excellent verbal & written communications and strong storytelling skills
- Ability to travel as needed (up to 30%)
What is expected of you and others at this level
- Provides leadership to managers and experienced professional staff; may also manage front line supervisors
- Manages an organizational budget
- Develops and implements policies and procedures to achieve organizational goals
- Assists in the development of functional strategy
- Decisions have an extended impact on work processes, outcomes, and customers
- Interacts with internal and/or external leaders, including senior management
- Persuades others into agreement in sensitive situations while maintaining positive relationships
Anticipated salary range: $167,600 - $257,800
Bonus eligible: Yes
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Application window anticipated to close: 8/31/26 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
What Commercial Technologies contributes to Cardinal Health
Commercial Technologies manages the enterprise's portfolio of commercial technologies to maximize the business value of the technologies and enhance the customer experience. This function creates strategies for the portfolio and innovative solutions based on relationships with business leaders, develops back-end solutions and capabilities, and improves the front-end experience.
Commercial Technologies Management provides strategic oversight, leadership and direction within the Commercial Technologies function.
Job Summary
The Director, Commercial Technologies Management is responsible for leading the execution, delivery, and continuous improvement of technology solutions that support the Navista Network and community oncology practices. This leader partners closely with business, product, operations, and technology teams to implement technology capabilities, drive adoption, enhance operational efficiency, and deliver measurable business outcomes. The role is accountable for translating business priorities into executable technology plans, overseeing program delivery, managing technology partners, and ensuring solutions meet the evolving needs of oncology providers and practice operations. This position will lead a team focused on technological development for physicians and physician practices in the rapidly evolving specialty pharmaceutical field.
This role will be dedicated technology leadership resource to the Navista Network. The Navista Network is Cardinal Health’s answer to supporting and enabling community oncology practices that wish to remain independent, enabling practices to be more efficient and profitable. While many oncology practices have been acquired or committed their practice to managed services organization (MSOs), there exists a market segment of community oncology who want to remain independent.
The Network will allow participating oncology practices to maintain autonomy and flexibility, while simultaneously creating economic stability. All practices who join the Network will have the option to align to the specific services they need most in this flexible model and embark on new revenue streams through the use of expanded clinical and business services that we can provide.
This technology leader will be a seasoned leader and advisor, with proven experience in healthcare technology. A key area of focus will be building transformational solutions and products that integrate both internal and external ecosystems to drive value-based care. Expertise will be needed in the following areas: interoperative ability, design thinking, technical design, healthcare data and analytics, technology trends, business landscaping, EMR, value-based care, and awareness of regulatory environments. Will partner closely with business, product owner, and key stakeholders to deliver.
Responsibilities
- Execute and operationalize the technology roadmap for the Navista Network, ensuring successful delivery of capabilities, milestones, and business outcomes
- Lead cross-functional programs from planning through implementation and adoption, ensuring technology initiatives are delivered on time, within scope, and within budget
- Partner with business and technology leaders to prioritize initiatives and align resources to support growth and operational objectives
- Select and implement suitable technology to streamline all internal operations and help optimize their strategic benefits
- Assess potential partners and vendors, and help structure relationships and approaches to integrate technology capabilities and functionality in various ways
- Evaluate emerging technologies and recommend practical applications that improve provider experience, operational efficiency, and business performance
- Design & customize technological systems and platforms to improve customer experience
- Analyze the costs, value and risks of technology to advise management and suggest actions
- Ensure aligned objectives and execution across internal and external stakeholders to create mutually beneficial partnerships to identify areas of growth and innovation
- Establish and develop relations with senior management and external partners and stakeholders
- Ensure technology and service compliance with the law and company’s policies
- Manage strategic partnerships with preferred technology vendors
- Support business growth initiatives through successful implementation of technology solutions and operational capabilities
- Manage technology vendor relationships and ensure delivery against contractual commitments, performance metrics, and business objectives
Qualifications
- Bachelor’s degree in information technology, engineering, science, or a related field preferred
- 10-15 years of progressive experience leading complex technology programs, product implementations, or digital transformation initiatives preferred
- Management Services Organization (MSO) workflow experience, including demonstrated success operating in matrixed healthcare, technology, or provider-facing organizations
- Demonstrated success leading large-scale cross-functional technology implementations
- Strong program management, stakeholder management, and organizational change management experience
- Experience managing external vendors and implementation partners
- Ability to translate business requirements into actionable technology delivery plans
- Proven ability to drive execution across multiple priorities in a fast-paced environment
- Strong understanding of specialty drug processes, prior authorization, benefit verification, medication adherence, revenue cycle management, EHR/EMR integrations, data exchange, etc.
- Understanding of concepts including AI / GenAI, machine learning, natural language processing
- Capacity to deliver on deadlines while contributing to various stakeholders, projects and business relationships
- Exceptional emotional intelligence to help manage complex relationships partners, stakeholders, design, engineering and leadership
- Excellent verbal & written communications and strong storytelling skills
- Ability to travel as needed (up to 30%)
What is expected of you and others at this level
- Provides leadership to managers and experienced professional staff; may also manage front line supervisors
- Manages an organizational budget
- Develops and implements policies and procedures to achieve organizational goals
- Assists in the development of functional strategy
- Decisions have an extended impact on work processes, outcomes, and customers
- Interacts with internal and/or external leaders, including senior management
- Persuades others into agreement in sensitive situations while maintaining positive relationships
Anticipated salary range: $167,600 - $257,800
Bonus eligible: Yes
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Application window anticipated to close: 8/31/26 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
See all Customer Service Management Jobs at Cardinal Health
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Management Jobs at Cardinal Health.
Get Access To All JobsTips for Finding Customer Service Management Jobs at Cardinal Health
Frame your credentials around healthcare distribution
Cardinal Health operates in a highly regulated distribution environment, so your resume should highlight experience with regulated supply chains, vendor management, or healthcare logistics. Generic customer service experience matters less than context-specific operational knowledge.
Target roles with direct client account ownership
Customer Service Management positions at Cardinal Health that involve dedicated account portfolios are more likely to require specialized expertise, which strengthens the case for specialty occupation classification under H-1B. Look for titles referencing key accounts or strategic clients.
Clarify your OPT or CPT timeline before applying
Cardinal Health sponsors F-1 OPT and CPT, but hiring timelines in distribution management can run 60 to 90 days. If your OPT expiration is approaching, confirm your STEM extension eligibility and communicate your authorization window clearly in early screening calls.
Ask about LCA filing scope during the offer stage
Because Cardinal Health operates across multiple distribution centers and office locations, the DOL Labor Condition Application must specify your primary worksite. Confirm with your recruiter which location your role is tied to, since remote or multi-site arrangements require additional LCA documentation.
Search Cardinal Health openings filtered by sponsorship on Migrate Mate
Browse Customer Service Management roles at Cardinal Health on Migrate Mate, which filters listings by verified visa sponsorship history. This saves time compared to parsing Cardinal Health's careers page manually without knowing which postings have an active sponsorship pathway.
Understand TN eligibility before pursuing it
Canadian and Mexican nationals can explore TN status for management roles, but TN classification requires the position to align with a listed USMCA profession. Customer Service Management roles at Cardinal Health may qualify under management consultant or related categories, but you should verify the job description maps cleanly before relying on this pathway.
Frequently Asked Questions
Does Cardinal Health sponsor H-1B visas for Customer Service Managements?
Yes, Cardinal Health sponsors H-1B visas for Customer Service Management roles. These positions typically need to qualify as specialty occupations under USCIS standards, meaning the role requires a bachelor's degree or higher in a specific field. Customer Service Management positions tied to healthcare distribution operations, account strategy, or logistics planning tend to meet that threshold more reliably than general service coordinator roles.
How do I apply for Customer Service Management jobs at Cardinal Health?
You can apply directly through Cardinal Health's careers portal or find their open Customer Service Management roles filtered by visa sponsorship eligibility on Migrate Mate. When applying, tailor your application to highlight experience in regulated distribution environments, client account management, or healthcare supply chain operations, since those are the operational contexts Cardinal Health hires for in this function.
Which visa types does Cardinal Health commonly use for Customer Service Management roles?
Cardinal Health sponsors H-1B, F-1 OPT, F-1 CPT, TN visa, and employment-based Green Cards including EB-2 and EB-3 for this function. H-1B is the most common pathway for long-term sponsorship. F-1 OPT and CPT are relevant for recent graduates entering the role early in their careers. TN visa applies specifically to Canadian and Mexican nationals whose role description aligns with a qualifying USMCA profession category.
What qualifications does Cardinal Health expect for Customer Service Management roles?
Most Customer Service Management roles at Cardinal Health expect a bachelor's degree in business, supply chain management, healthcare administration, or a related field. Relevant experience in distribution operations, key account management, or healthcare logistics is valued. For H-1B sponsorship purposes, the degree field should connect directly to the job responsibilities, not just general management experience, to support specialty occupation classification with USCIS.
How do I think about timing when pursuing sponsorship through Cardinal Health?
If you need H-1B sponsorship, the annual cap filing window opens in March for an October 1 start date. That means if you receive an offer outside that window, you may need to bridge status using OPT or another authorized category while waiting for cap season. For EB-2 or EB-3 Green Card sponsorship, the PERM labor certification process can take a year or more before an immigrant visa petition is filed, so it is worth discussing long-term sponsorship intentions with your hiring manager early in the process.