Customer Service Management Jobs at Ryder System with Visa Sponsorship
Customer Service Management jobs at Ryder System involve overseeing client relationships and service operations across its logistics and fleet network. The company has an established process for sponsoring work visas in this function, making it a realistic target for international candidates with relevant operations or account management backgrounds.
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Get Access To All JobsINTRODUCTION
We are immediately hiring a Customer Service Representative in Etna, OH for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team.
- Pay Type: Hourly
- Hourly Pay Rate: $22.00 per hour based on experience
- Schedule: Monday-Friday 7:00 a.m. – 3:30 p.m.
When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.
Here are a few of the many benefits when working with us:
- Medical, Dental, Vision Benefits start at 30 Days
- 401 (K) Savings Plan with a company match
- Discounted employee stock purchase options
- Quality employee discounts that save you money on tools, cars, appliances, travel and more
- All major holidays paid and Paid time off within your first year
- Up to 12 weeks paid maternity leave
SUMMARY
The Customer Service Representative I position work cross functionally across Sales, Marketing, Operations and Asset Management, while utilizing excellent customer communication skills. This individual is responsible for inbound sales calls, maintains appropriate inventory levels, and interacts with customers; gives information in response to inquiries, and resolves customer complaints and answers customers' questions.
ESSENTIAL FUNCTIONS
- Responsible for a great customer experience and ensuring concerns, issues, and disputes are resolved to the customers’ expectations. Execute customer communication protocol
- Handle all Rental sales and the sales process for inbound calls and outbound solicitation to increase leads and new customers.
- Accountable for rental truck inventory levels by coordinating with Maintenance and Asset Management to meet customer demands
- Workflow management: enhance productivity through effective scheduling and planning
- Generate purchase/repair orders and maintenance of files
- Parts management: contribute to cost containment through inventory planning and warranty
ADDITIONAL RESPONSIBILITIES
- Ensures compliance with all company, local, state, federal and other regulatory agencies policies
- Performs other duties as assigned
SKILLS AND ABILITIES
- Strong verbal and written communication skills
- Ability to get both verbal and written communication across that has the desired effect
- Goal oriented, drive for results, assertive, and deal well with ambiguity
- Possesses a high degree of initiative
- Must have high level of energy and be a self-motivated and self-directed person
- Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
- Ability to focus on multiple projects and activities simultaneously
- Flexibility to operate and self-driven to excel in a fast-paced environment
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
- Demonstrates customer service skills
QUALIFICATIONS
- H.S. diploma/GED required
- One (1) year or more in sales and/or customer service required
DOT Regulated: No
COMPENSATION INFORMATION
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
- Pay Type: Hourly
- Minimum Pay Range: 22.00
- Maximum Pay Range: 22.00
BENEFITS INFORMATION
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
IMPORTANT NOTE:
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
CURRENT EMPLOYEES:
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
INTRODUCTION
We are immediately hiring a Customer Service Representative in Etna, OH for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team.
- Pay Type: Hourly
- Hourly Pay Rate: $22.00 per hour based on experience
- Schedule: Monday-Friday 7:00 a.m. – 3:30 p.m.
When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.
Here are a few of the many benefits when working with us:
- Medical, Dental, Vision Benefits start at 30 Days
- 401 (K) Savings Plan with a company match
- Discounted employee stock purchase options
- Quality employee discounts that save you money on tools, cars, appliances, travel and more
- All major holidays paid and Paid time off within your first year
- Up to 12 weeks paid maternity leave
SUMMARY
The Customer Service Representative I position work cross functionally across Sales, Marketing, Operations and Asset Management, while utilizing excellent customer communication skills. This individual is responsible for inbound sales calls, maintains appropriate inventory levels, and interacts with customers; gives information in response to inquiries, and resolves customer complaints and answers customers' questions.
ESSENTIAL FUNCTIONS
- Responsible for a great customer experience and ensuring concerns, issues, and disputes are resolved to the customers’ expectations. Execute customer communication protocol
- Handle all Rental sales and the sales process for inbound calls and outbound solicitation to increase leads and new customers.
- Accountable for rental truck inventory levels by coordinating with Maintenance and Asset Management to meet customer demands
- Workflow management: enhance productivity through effective scheduling and planning
- Generate purchase/repair orders and maintenance of files
- Parts management: contribute to cost containment through inventory planning and warranty
ADDITIONAL RESPONSIBILITIES
- Ensures compliance with all company, local, state, federal and other regulatory agencies policies
- Performs other duties as assigned
SKILLS AND ABILITIES
- Strong verbal and written communication skills
- Ability to get both verbal and written communication across that has the desired effect
- Goal oriented, drive for results, assertive, and deal well with ambiguity
- Possesses a high degree of initiative
- Must have high level of energy and be a self-motivated and self-directed person
- Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
- Ability to focus on multiple projects and activities simultaneously
- Flexibility to operate and self-driven to excel in a fast-paced environment
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
- Demonstrates customer service skills
QUALIFICATIONS
- H.S. diploma/GED required
- One (1) year or more in sales and/or customer service required
DOT Regulated: No
COMPENSATION INFORMATION
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
- Pay Type: Hourly
- Minimum Pay Range: 22.00
- Maximum Pay Range: 22.00
BENEFITS INFORMATION
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
IMPORTANT NOTE:
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
CURRENT EMPLOYEES:
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
See all Customer Service Management Jobs at Ryder System
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Management Jobs at Ryder System.
Get Access To All JobsTips for Finding Customer Service Management Jobs at Ryder System
Frame your credentials around operations leadership
Ryder's Customer Service Management roles sit inside a logistics and fleet services environment, so highlight experience managing service teams, SLAs, or client escalations in operations-heavy industries. Generic customer service credentials carry less weight than accounts showing cross-functional coordination.
Confirm E-Verify enrollment before accepting offers
Ryder participates in E-Verify, which is standard for large federal contractors. Before accepting any offer, verify your work authorization documents are consistent and current so the I-9 and E-Verify steps don't create last-minute friction during onboarding.
Target openings tied to regional service centers
Ryder's Customer Service Management hiring clusters around its distribution and fleet maintenance hubs. Applications tied to those locations move through more established hiring pipelines where sponsorship has been approved before, reducing internal approval delays compared to smaller or newer offices.
Initiate H-1B transfer conversations early in negotiations
If you're currently on an H-1B with another employer, Ryder can file a cap-exempt transfer petition. Raise this in the offer stage, not after signing, so the HR and legal team can begin the DOL Labor Condition Application process before your current role ends.
Use Migrate Mate to filter Customer Service Management roles by sponsorship history
Not every open role at Ryder will come with sponsorship approval. Use Migrate Mate to identify which Customer Service Management positions have a documented sponsorship track record, so you're applying where the internal pathway is already established.
Prepare for EB-2 or EB-3 conversations at the offer stage
Ryder has sponsored both EB-2 and EB-3 Green Cards for this function. If long-term U.S. residency is your goal, ask directly during offer negotiations whether the role qualifies for PERM labor certification sponsorship, since not every position at the same company will.
Frequently Asked Questions
Does Ryder System sponsor H-1B visas for Customer Service Managements?
Yes, Ryder System sponsors H-1B visas for Customer Service Management roles. Sponsorship availability depends on the specific position, location, and internal budget approval, so it's worth confirming sponsorship intent during initial recruiter conversations rather than assuming it applies to every open role. Roles tied to established regional service centers tend to have more predictable sponsorship pipelines.
How do I apply for Customer Service Management jobs at Ryder System?
You can apply through Ryder's careers portal or through Migrate Mate, which filters roles by visa sponsorship history so you can focus on positions where international candidates have been hired before. When applying, tailor your resume to reflect logistics operations, client account management, or service escalation experience, since those are the competencies Ryder prioritizes in this function.
Which visa types does Ryder System commonly use for Customer Service Management roles?
Ryder sponsors H-1B visas for specialty occupation roles in this function and has also pursued employment-based Green Card sponsorship through the EB-2 and EB-3 categories for longer-tenured employees. The H-1B is the most common starting point for new international hires. Green Card sponsorship through PERM labor certification typically follows after an employee has established themselves in the role.
What qualifications does Ryder System expect for Customer Service Management positions?
Ryder typically looks for candidates with a bachelor's degree in business, supply chain, or a related field, combined with experience managing customer-facing teams in operations or logistics environments. Familiarity with fleet services, account management, or service-level agreement oversight strengthens your profile. For H-1B eligibility, the role must qualify as a specialty occupation requiring at least a bachelor's degree in a specific field.
How long does the visa sponsorship process take if Ryder System extends an offer?
If you're transferring an existing H-1B, Ryder can file a cap-exempt petition and you can begin work once USCIS receives it, typically within a few weeks of filing. New H-1B sponsorship requires the annual lottery, which runs in March for an October 1 start date, meaning there can be a six-month or longer gap between an offer and your authorized start date. PERM-based Green Card sponsorship runs on a separate, longer timeline.