Customer Service Management Jobs at Ryder System with Visa Sponsorship
Ryder System hires Customer Service Management professionals to oversee client relationships and service operations across its logistics and fleet network. The company has an established process for sponsoring work visas in this function, making it a realistic target for international candidates with relevant operations or account management backgrounds.
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Get Access To All JobsJob Description:
Candidates must be flexible to work 1st and 2nd shift.
START ON A CAREER PATH THAT HAS A FUTURE
At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY. As a Operations Management Trainee, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your career, with real growth, in a focus and timely fashion.
Summary
The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental.
This program is fast-paced and touches every aspect of the business unit. In this role, you will acquire proven industry knowledge, skills and resources to develop your relationship building. We allow you to carve out your own career path and promote from within, based on performance. Though this program is designed to be completed in 18-24 months, there is opportunity to complete it in as little as 12 months. The incumbent will be assigned to operational and administrative tasks in support of location and regional management. If you're motivated, coachable, and looking to get your sales, operations, or management career started, you've come to the right place. Structured work weeks, rotational Saturday's (depending on branch location/hours), and competitive pay plus OT. We also offer a full benefits package, 401k employer match, and a discount on RyderShares!
You thought that was it? Take a look at a few of these: Ryder has most recently been named One of Most Trustworthy Companies in America by Newsweek, America's Best Large Employers by Forbes, World's Most Admired Companies by Fortune Magazine, Top Company for Women to Work for in Transportation by Women in Trucking, Overdrive Award by General Motors, Food Logistics' Top 3PL Award by SDC EXEC, Reader's Choice Excellence Awards by Inbound Logistics, & Top Women to Watch in Transportation. What about our green initiative…? We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder with Supplier Environmental Excellence Award.
Have we mentioned we value our people? Hear it from the people that work here!
In addition to a comprehensive benefit package, a 401(K) Savings Plan with a company match, discounted stock purchase options and performance-based annual cost of living increases, we are proud to offer:
- Comprehensive training and the ability to continue your professional development
- Regional and local Ryder resources to help guide and support as we grow this offering.
- The stability and peace-of-mind that comes with working for a World-Class, Fortune 500 organization that has been in business for over 85 years with over 36,000 employees worldwide.
- Additional day of Paid Time Off for Military Veterans.
We are seeking the best and most promising candidates to provide creativity, agility and superior customer service that will exceed our Customer’s expectation. If you possess a strong work ethic and a burning desire to succeed and grow your career, then we have an opportunity for YOU!
You MUST be willing to commit yourself to align with our core values: Trust, Innovation, Expertise, Collaboration and Safety. The ability to embrace and utilize Technology as part of your daily routine is crucial.
In addition, YOU are the management and professional representative of the Ryder organization.
If your work experience and/or education aligns with the Requirements and Responsibilities listed below, APPLY NOW!!
Essential Functions
- Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
- Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
- Partner with Sales staff on customer calls for new business and increased customer satisfaction.
- Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.
- Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
- Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.
Additional Responsibilities
- Relocation within the business unit at the conclusion of the training program is required.
- Performs other duties as assigned.
Skills and Abilities
- Detail oriented with excellent follow-up practices, Required.
- Strong verbal and written communication skills, Required.
- Instills commitment to organizational goals, Required.
- Capable of multi-tasking, highly organized, with excellent time management skills Able to prioritize work, Required.
- Flexibility to operate and self-driven to excel in a fast-paced environment, Required.
- Strong mechanical skills, Required.
- Effective interpersonal skills Excellent influencing skills, Required.
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors), Required.
- Ability to work independently and as a member of a team, Required.
Qualifications
- Bachelor's Degree, Required.
- 1 year or more in customer service with issues resolution experience, Preferred.
- Strong PC knowledge/skills to include spreadsheet and word processing software packages Advanced, Required.
- Basic understanding of Business Finance, controls and metrics Beginner, Required.
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
Job Category: Operations and Support
Compensation Information:
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type:
Salaried
Minimum Pay Range:
$55K
Maximum Pay Range:
$60K
Benefits Information:
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note:
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Current Employees:
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
Job Description:
Candidates must be flexible to work 1st and 2nd shift.
START ON A CAREER PATH THAT HAS A FUTURE
At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY. As a Operations Management Trainee, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your career, with real growth, in a focus and timely fashion.
Summary
The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental.
This program is fast-paced and touches every aspect of the business unit. In this role, you will acquire proven industry knowledge, skills and resources to develop your relationship building. We allow you to carve out your own career path and promote from within, based on performance. Though this program is designed to be completed in 18-24 months, there is opportunity to complete it in as little as 12 months. The incumbent will be assigned to operational and administrative tasks in support of location and regional management. If you're motivated, coachable, and looking to get your sales, operations, or management career started, you've come to the right place. Structured work weeks, rotational Saturday's (depending on branch location/hours), and competitive pay plus OT. We also offer a full benefits package, 401k employer match, and a discount on RyderShares!
You thought that was it? Take a look at a few of these: Ryder has most recently been named One of Most Trustworthy Companies in America by Newsweek, America's Best Large Employers by Forbes, World's Most Admired Companies by Fortune Magazine, Top Company for Women to Work for in Transportation by Women in Trucking, Overdrive Award by General Motors, Food Logistics' Top 3PL Award by SDC EXEC, Reader's Choice Excellence Awards by Inbound Logistics, & Top Women to Watch in Transportation. What about our green initiative…? We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder with Supplier Environmental Excellence Award.
Have we mentioned we value our people? Hear it from the people that work here!
In addition to a comprehensive benefit package, a 401(K) Savings Plan with a company match, discounted stock purchase options and performance-based annual cost of living increases, we are proud to offer:
- Comprehensive training and the ability to continue your professional development
- Regional and local Ryder resources to help guide and support as we grow this offering.
- The stability and peace-of-mind that comes with working for a World-Class, Fortune 500 organization that has been in business for over 85 years with over 36,000 employees worldwide.
- Additional day of Paid Time Off for Military Veterans.
We are seeking the best and most promising candidates to provide creativity, agility and superior customer service that will exceed our Customer’s expectation. If you possess a strong work ethic and a burning desire to succeed and grow your career, then we have an opportunity for YOU!
You MUST be willing to commit yourself to align with our core values: Trust, Innovation, Expertise, Collaboration and Safety. The ability to embrace and utilize Technology as part of your daily routine is crucial.
In addition, YOU are the management and professional representative of the Ryder organization.
If your work experience and/or education aligns with the Requirements and Responsibilities listed below, APPLY NOW!!
Essential Functions
- Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
- Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
- Partner with Sales staff on customer calls for new business and increased customer satisfaction.
- Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.
- Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
- Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.
Additional Responsibilities
- Relocation within the business unit at the conclusion of the training program is required.
- Performs other duties as assigned.
Skills and Abilities
- Detail oriented with excellent follow-up practices, Required.
- Strong verbal and written communication skills, Required.
- Instills commitment to organizational goals, Required.
- Capable of multi-tasking, highly organized, with excellent time management skills Able to prioritize work, Required.
- Flexibility to operate and self-driven to excel in a fast-paced environment, Required.
- Strong mechanical skills, Required.
- Effective interpersonal skills Excellent influencing skills, Required.
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors), Required.
- Ability to work independently and as a member of a team, Required.
Qualifications
- Bachelor's Degree, Required.
- 1 year or more in customer service with issues resolution experience, Preferred.
- Strong PC knowledge/skills to include spreadsheet and word processing software packages Advanced, Required.
- Basic understanding of Business Finance, controls and metrics Beginner, Required.
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
Job Category: Operations and Support
Compensation Information:
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type:
Salaried
Minimum Pay Range:
$55K
Maximum Pay Range:
$60K
Benefits Information:
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note:
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Current Employees:
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
See all 97+ Customer Service Management at Ryder System jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Management at Ryder System roles.
Get Access To All JobsTips for Finding Customer Service Management Jobs at Ryder System Jobs
Frame your credentials around operations leadership
Ryder's Customer Service Management roles sit inside a logistics and fleet services environment, so highlight experience managing service teams, SLAs, or client escalations in operations-heavy industries. Generic customer service credentials carry less weight than accounts showing cross-functional coordination.
Confirm E-Verify enrollment before accepting offers
Ryder participates in E-Verify, which is standard for large federal contractors. Before accepting any offer, verify your work authorization documents are consistent and current so the I-9 and E-Verify steps don't create last-minute friction during onboarding.
Target openings tied to regional service centers
Ryder's Customer Service Management hiring clusters around its distribution and fleet maintenance hubs. Applications tied to those locations move through more established hiring pipelines where sponsorship has been approved before, reducing internal approval delays compared to smaller or newer offices.
Initiate H-1B transfer conversations early in negotiations
If you're currently on an H-1B with another employer, Ryder can file a cap-exempt transfer petition. Raise this in the offer stage, not after signing, so the HR and legal team can begin the DOL Labor Condition Application process before your current role ends.
Use Migrate Mate to filter Customer Service Management roles by sponsorship history
Not every open role at Ryder will come with sponsorship approval. Use Migrate Mate to identify which Customer Service Management positions have a documented sponsorship track record, so you're applying where the internal pathway is already established.
Prepare for EB-2 or EB-3 conversations at the offer stage
Ryder has sponsored both EB-2 and EB-3 Green Cards for this function. If long-term U.S. residency is your goal, ask directly during offer negotiations whether the role qualifies for PERM labor certification sponsorship, since not every position at the same company will.
Customer Service Management at Ryder System jobs are hiring across the US. Find yours.
Find Customer Service Management at Ryder System JobsFrequently Asked Questions
Does Ryder System sponsor H-1B visas for Customer Service Managements?
Yes, Ryder System sponsors H-1B visas for Customer Service Management roles. Sponsorship availability depends on the specific position, location, and internal budget approval, so it's worth confirming sponsorship intent during initial recruiter conversations rather than assuming it applies to every open role. Roles tied to established regional service centers tend to have more predictable sponsorship pipelines.
How do I apply for Customer Service Management jobs at Ryder System?
You can apply through Ryder's careers portal or through Migrate Mate, which filters roles by visa sponsorship history so you can focus on positions where international candidates have been hired before. When applying, tailor your resume to reflect logistics operations, client account management, or service escalation experience, since those are the competencies Ryder prioritizes in this function.
Which visa types does Ryder System commonly use for Customer Service Management roles?
Ryder sponsors H-1B visas for specialty occupation roles in this function and has also pursued employment-based Green Card sponsorship through the EB-2 and EB-3 categories for longer-tenured employees. The H-1B is the most common starting point for new international hires. Green Card sponsorship through PERM labor certification typically follows after an employee has established themselves in the role.
What qualifications does Ryder System expect for Customer Service Management positions?
Ryder typically looks for candidates with a bachelor's degree in business, supply chain, or a related field, combined with experience managing customer-facing teams in operations or logistics environments. Familiarity with fleet services, account management, or service-level agreement oversight strengthens your profile. For H-1B eligibility, the role must qualify as a specialty occupation requiring at least a bachelor's degree in a specific field.
How long does the visa sponsorship process take if Ryder System extends an offer?
If you're transferring an existing H-1B, Ryder can file a cap-exempt petition and you can begin work once USCIS receives it, typically within a few weeks of filing. New H-1B sponsorship requires the annual lottery, which runs in March for an October 1 start date, meaning there can be a six-month or longer gap between an offer and your authorized start date. PERM-based Green Card sponsorship runs on a separate, longer timeline.
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