Customer Service Management Jobs at Ryder System with Visa Sponsorship
Customer Service Management jobs at Ryder System involve overseeing client relationships and service operations across its logistics and fleet network. The company has an established process for sponsoring work visas in this function, making it a realistic target for international candidates with relevant operations or account management backgrounds.
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Get Access To All JobsSUMMARY
At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY. As a Customer Service Coordinator, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we’ve been in the game since 1933!
The Operations Management Trainee ( OMT ) is an 18 to 24-month structured and comprehensive training program to develop leadership and operational knowledge. The position involves working collaboratively with different teams to gain insights into the business, processes, and strategies to align with customer retention, all facets of operational excellence, and metrics.
This position will give you a chance to utilize your problem-solving abilities to help make good business decisions for the company. With support, mentorship, and training from your managers and fellow team members, along with your willingness to relocate, you will be prepared to take the next step in a successful career.
This is an amazing opportunity for a recent college graduate to start their career with a successful and stable company.
Shop Location: Egan, MN
Hours: 8:00am - 5:00pm or 9:00am - 6:00pm
Schedule: Monday - Friday
Salary – Paid Weekly
The position requires a completed bachelor's degree.
In addition to a comprehensive benefit package, a 401(K) Savings Plan with a company match, discounted stock purchase options, and performance-based annual cost of living increases, we are proud to offer:
- Comprehensive training and the ability to continue your professional development
- Regional and local Ryder resources to help guide and support
- The stability and peace of mind that comes with working for a World-Class, Fortune 500 organization that has been in business for over 85 years with over 36,000 employees worldwide
- 12 weeks of paid maternity leave
- Additional day of Paid Time Off (PTO) for Military Veterans
ESSENTIAL FUNCTIONS
- Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
- Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
- Partner with Sales staff on customer calls for new business and increased customer satisfaction.
- Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.
- Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
- Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.
ADDITIONAL RESPONSIBILITIES
- Relocation within the business unit at the conclusion of the training program is required.
- Performs other duties as assigned.
SKILLS AND ABILITIES
- Detail oriented with excellent follow-up practices, Required.
- Strong verbal and written communication skills, Required.
- Instills commitment to organizational goals, Required.
- Capable of multi-tasking, highly organized, with excellent time management skills. Able to prioritize work, Required.
- Flexibility to operate and self-driven to excel in a fast-paced environment, Required.
- Strong mechanical skills, Required.
- Effective interpersonal skills. Excellent influencing skills, Required.
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors), Required.
- Ability to work independently and as a member of a team, Required.
QUALIFICATIONS
- Bachelor's Degree, Required.
- 1 year or more in customer service with issues resolution experience, Preferred.
- Strong PC knowledge/skills to include spreadsheet and word processing software packages Advanced, Required.
- Basic understanding of Business Finance, controls and metrics Beginner, Required.
JOB CATEGORY: Operations and Support
OUR CULTURE & COMMITMENT:
At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.
Your Voice. Your Success. The Future We Build Together.
COMPENSATION INFORMATION:
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
PAY TYPE:
Salaried
Minimum Pay Range: $55,000
Maximum Pay Range: $55,000
BENEFITS INFORMATION:
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
IMPORTANT NOTE:
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
CURRENT EMPLOYEES:
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
SUMMARY
At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY. As a Customer Service Coordinator, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we’ve been in the game since 1933!
The Operations Management Trainee ( OMT ) is an 18 to 24-month structured and comprehensive training program to develop leadership and operational knowledge. The position involves working collaboratively with different teams to gain insights into the business, processes, and strategies to align with customer retention, all facets of operational excellence, and metrics.
This position will give you a chance to utilize your problem-solving abilities to help make good business decisions for the company. With support, mentorship, and training from your managers and fellow team members, along with your willingness to relocate, you will be prepared to take the next step in a successful career.
This is an amazing opportunity for a recent college graduate to start their career with a successful and stable company.
Shop Location: Egan, MN
Hours: 8:00am - 5:00pm or 9:00am - 6:00pm
Schedule: Monday - Friday
Salary – Paid Weekly
The position requires a completed bachelor's degree.
In addition to a comprehensive benefit package, a 401(K) Savings Plan with a company match, discounted stock purchase options, and performance-based annual cost of living increases, we are proud to offer:
- Comprehensive training and the ability to continue your professional development
- Regional and local Ryder resources to help guide and support
- The stability and peace of mind that comes with working for a World-Class, Fortune 500 organization that has been in business for over 85 years with over 36,000 employees worldwide
- 12 weeks of paid maternity leave
- Additional day of Paid Time Off (PTO) for Military Veterans
ESSENTIAL FUNCTIONS
- Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
- Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
- Partner with Sales staff on customer calls for new business and increased customer satisfaction.
- Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.
- Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
- Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.
ADDITIONAL RESPONSIBILITIES
- Relocation within the business unit at the conclusion of the training program is required.
- Performs other duties as assigned.
SKILLS AND ABILITIES
- Detail oriented with excellent follow-up practices, Required.
- Strong verbal and written communication skills, Required.
- Instills commitment to organizational goals, Required.
- Capable of multi-tasking, highly organized, with excellent time management skills. Able to prioritize work, Required.
- Flexibility to operate and self-driven to excel in a fast-paced environment, Required.
- Strong mechanical skills, Required.
- Effective interpersonal skills. Excellent influencing skills, Required.
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors), Required.
- Ability to work independently and as a member of a team, Required.
QUALIFICATIONS
- Bachelor's Degree, Required.
- 1 year or more in customer service with issues resolution experience, Preferred.
- Strong PC knowledge/skills to include spreadsheet and word processing software packages Advanced, Required.
- Basic understanding of Business Finance, controls and metrics Beginner, Required.
JOB CATEGORY: Operations and Support
OUR CULTURE & COMMITMENT:
At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.
Your Voice. Your Success. The Future We Build Together.
COMPENSATION INFORMATION:
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
PAY TYPE:
Salaried
Minimum Pay Range: $55,000
Maximum Pay Range: $55,000
BENEFITS INFORMATION:
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
IMPORTANT NOTE:
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
CURRENT EMPLOYEES:
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
See all 36+ Customer Service Management Jobs at Ryder System
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Management Jobs at Ryder System.
Get Access To All JobsTips for Finding Customer Service Management Jobs at Ryder System
Frame your credentials around operations leadership
Ryder's Customer Service Management roles sit inside a logistics and fleet services environment, so highlight experience managing service teams, SLAs, or client escalations in operations-heavy industries. Generic customer service credentials carry less weight than accounts showing cross-functional coordination.
Confirm E-Verify enrollment before accepting offers
Ryder participates in E-Verify, which is standard for large federal contractors. Before accepting any offer, verify your work authorization documents are consistent and current so the I-9 and E-Verify steps don't create last-minute friction during onboarding.
Target openings tied to regional service centers
Ryder's Customer Service Management hiring clusters around its distribution and fleet maintenance hubs. Applications tied to those locations move through more established hiring pipelines where sponsorship has been approved before, reducing internal approval delays compared to smaller or newer offices.
Initiate H-1B transfer conversations early in negotiations
If you're currently on an H-1B with another employer, Ryder can file a cap-exempt transfer petition. Raise this in the offer stage, not after signing, so the HR and legal team can begin the DOL Labor Condition Application process before your current role ends.
Use Migrate Mate to filter Customer Service Management roles by sponsorship history
Not every open role at Ryder will come with sponsorship approval. Use Migrate Mate to identify which Customer Service Management positions have a documented sponsorship track record, so you're applying where the internal pathway is already established.
Prepare for EB-2 or EB-3 conversations at the offer stage
Ryder has sponsored both EB-2 and EB-3 Green Cards for this function. If long-term U.S. residency is your goal, ask directly during offer negotiations whether the role qualifies for PERM labor certification sponsorship, since not every position at the same company will.
Frequently Asked Questions
Does Ryder System sponsor H-1B visas for Customer Service Managements?
Yes, Ryder System sponsors H-1B visas for Customer Service Management roles. Sponsorship availability depends on the specific position, location, and internal budget approval, so it's worth confirming sponsorship intent during initial recruiter conversations rather than assuming it applies to every open role. Roles tied to established regional service centers tend to have more predictable sponsorship pipelines.
How do I apply for Customer Service Management jobs at Ryder System?
You can apply through Ryder's careers portal or through Migrate Mate, which filters roles by visa sponsorship history so you can focus on positions where international candidates have been hired before. When applying, tailor your resume to reflect logistics operations, client account management, or service escalation experience, since those are the competencies Ryder prioritizes in this function.
Which visa types does Ryder System commonly use for Customer Service Management roles?
Ryder sponsors H-1B visas for specialty occupation roles in this function and has also pursued employment-based Green Card sponsorship through the EB-2 and EB-3 categories for longer-tenured employees. The H-1B is the most common starting point for new international hires. Green Card sponsorship through PERM labor certification typically follows after an employee has established themselves in the role.
What qualifications does Ryder System expect for Customer Service Management positions?
Ryder typically looks for candidates with a bachelor's degree in business, supply chain, or a related field, combined with experience managing customer-facing teams in operations or logistics environments. Familiarity with fleet services, account management, or service-level agreement oversight strengthens your profile. For H-1B eligibility, the role must qualify as a specialty occupation requiring at least a bachelor's degree in a specific field.
How long does the visa sponsorship process take if Ryder System extends an offer?
If you're transferring an existing H-1B, Ryder can file a cap-exempt petition and you can begin work once USCIS receives it, typically within a few weeks of filing. New H-1B sponsorship requires the annual lottery, which runs in March for an October 1 start date, meaning there can be a six-month or longer gap between an offer and your authorized start date. PERM-based Green Card sponsorship runs on a separate, longer timeline.