Customer Service Management Jobs at Google with Visa Sponsorship

Minimum qualifications:

• Bachelor’s degree in Business Administration (MBA), Industrial Engineering, Logistics Engineering or a related field and 7 years of progressive post-baccalaureate experience in the job offered or in an Operations Management-related occupation.
• Alternatively, will accept a Master’s degree in Business Administration (MBA), Industrial Engineering, Logistics Engineering or a related field, and 5 years of experience in the job offered or in an Operations Management-related occupation.
• Position requires 5 years of experience in the following: Managing scaled global vendor operations in technology companies, managed service providers or in management consulting; Outsourcing strategy, including sourcing & selection, negotiations and contracting; Developing solutions and tools in partnership with business teams by working with multiple cross functional business teams and stakeholders to set up, stabilize and scale new product operations; Risk, change management, process management systems including Kaizen, Six Sigma, or Lean; and Project management and execution including quantitative data analysis.

About the job

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

The US base salary range for this full-time position is $136,000 - $197,000 + 15% bonus target + equity + benefits determined by role, level, and location. Individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Learn more about benefits at Google.

Position reports to the Google Atlanta, GA office & may allow for a hybrid schedule as per Google policy.

Responsibilities

• Drive continuous improvement by identifying cost or quality opportunities, developing data-driven business cases, and managing optimization projects.
• Develop, publish, and optimize operational metrics and data dashboards to track performance trends and ensure workflow efficiency.
• Manage strategic stakeholder relationships with internal data center customers to ensure service alignment and satisfaction.
• Resolve high-priority escalations quickly and effectively by applying root cause analysis and implementing long-term preventative measures.
• Lead the creation, maintenance, and optimization of Standard Operating Procedures (SOPs) and detailed process documentation. Manage quarterly budgets, invoice control, and capital improvement projects while analyzing operational expense tracking.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.