Customer Service Management Jobs at Google with Visa Sponsorship
Customer Service Management jobs at Google sit at the intersection of operations, people leadership, and technology-driven support at scale. Google has a well-established sponsorship process for this function, making it a realistic target if you're on an H-1B visa, H-1B1 visa, or E-3 visa and bringing demonstrated team leadership experience.
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Get Access To All JobsINTRODUCTION
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Atlanta, GA, USA; Austin, TX, USA; Addison, TX, USA; Miami, FL, USA; Raleigh, NC, USA; Durham, NC, USA; Reston, VA, USA.
ABOUT THE JOB
As a Customer Engineering (CE) Manager, you lead and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. You will foster a culture of technical ownership and understand the mechanics of architecture, delivery, and consumption across the Google Cloud portfolio. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $192000 - $267000 (USD) + 42.86% bonus target + equity + benefits
ROLE AND RESPONSIBILITIES
- Lead a team of Data Analytics technical experts in a matrixed organization. Focus on talent strategy, assessing go-to-market readiness and gaps in CE preparedness, skills development.
- Lead the broader region's Data Analytics technical community, to ensure sub-regional technical contributions, achieve scale through artifact and innovation sharing.
- Influence cross-functional teams, including Product Management and Engineering, ensuring customer needs are represented in product roadmaps and new technology is incubated and scaled.
- Lead the team to work with Google Cloud Platform to demonstrate and prototype our Agentic Data Cloud and AI products or integrations in customer/partner environments.
- Lead and own high impact customer C-level or ITDM relationships who make or influence Data and AI enterprise technology decisions.
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent practical experience.
- 10 years of experience with cloud native architecture in a customer-facing or support role.
- Experience in pre-sales or field engineering at an enterprise technology company, or similar customer-facing experience.
- Ability to travel up to 25% to customer sites.
PREFERRED QUALIFICATIONS
- Technical sales experience or professional consulting experience in the fields of cloud computing, data analytics, information lifecycle management, and Big Data.
- People management experience leading technical sales or consulting teams for Cloud Computing or Data Analytics products and platforms.
- Experience influencing cross-functional teams (e.g., Product Management, Engineering, Sales), customers, and partners to impact business goals, customer experience, and customer expansion.
- Thought leader in Data Analytics and adjacent practice areas, specialized in technical sales and strategies around holistic customer and industry solutions.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law.
If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
INTRODUCTION
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Atlanta, GA, USA; Austin, TX, USA; Addison, TX, USA; Miami, FL, USA; Raleigh, NC, USA; Durham, NC, USA; Reston, VA, USA.
ABOUT THE JOB
As a Customer Engineering (CE) Manager, you lead and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. You will foster a culture of technical ownership and understand the mechanics of architecture, delivery, and consumption across the Google Cloud portfolio. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $192000 - $267000 (USD) + 42.86% bonus target + equity + benefits
ROLE AND RESPONSIBILITIES
- Lead a team of Data Analytics technical experts in a matrixed organization. Focus on talent strategy, assessing go-to-market readiness and gaps in CE preparedness, skills development.
- Lead the broader region's Data Analytics technical community, to ensure sub-regional technical contributions, achieve scale through artifact and innovation sharing.
- Influence cross-functional teams, including Product Management and Engineering, ensuring customer needs are represented in product roadmaps and new technology is incubated and scaled.
- Lead the team to work with Google Cloud Platform to demonstrate and prototype our Agentic Data Cloud and AI products or integrations in customer/partner environments.
- Lead and own high impact customer C-level or ITDM relationships who make or influence Data and AI enterprise technology decisions.
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent practical experience.
- 10 years of experience with cloud native architecture in a customer-facing or support role.
- Experience in pre-sales or field engineering at an enterprise technology company, or similar customer-facing experience.
- Ability to travel up to 25% to customer sites.
PREFERRED QUALIFICATIONS
- Technical sales experience or professional consulting experience in the fields of cloud computing, data analytics, information lifecycle management, and Big Data.
- People management experience leading technical sales or consulting teams for Cloud Computing or Data Analytics products and platforms.
- Experience influencing cross-functional teams (e.g., Product Management, Engineering, Sales), customers, and partners to impact business goals, customer experience, and customer expansion.
- Thought leader in Data Analytics and adjacent practice areas, specialized in technical sales and strategies around holistic customer and industry solutions.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law.
If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
See all 116+ Customer Service Management Jobs at Google
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Get Access To All JobsTips for Finding Customer Service Management Jobs at Google
Frame leadership experience in measurable outcomes
Google's hiring bar for Customer Service Management prioritizes demonstrable impact over tenure. Quantify team size, process improvements, and customer satisfaction gains in your resume and cover letter before you apply.
Verify your visa type is explicitly supported
Google sponsors H-1B, H-1B1 visa, and E-3 visas for this function. Confirm your visa category is listed on the role before applying so you're not waiting on an offer only to find sponsorship isn't available for your status.
Time your application around H-1B cap deadlines
If you need a new H-1B, USCIS registration opens in March for an October 1 start. Align your interview timeline with Google's recruiting cycles so an offer letter can be in hand before the registration window closes.
Highlight cross-functional collaboration in interviews
Google's customer service teams work closely with product and engineering. Interviewers assess whether you can translate customer insights into product feedback, so prepare examples that show you've bridged operations and technical stakeholders.
Ask Google's recruiter about LCA filing timelines upfront
Your employer must file a Labor Condition Application with the DOL before USCIS can process your H-1B petition. Asking about this timeline early signals you understand the process and helps you plan your start date realistically.
Use Migrate Mate to filter open roles by visa type
Searching broadly wastes time on roles that won't support your status. Migrate Mate lets you filter Customer Service Management openings at Google by the visa types the company sponsors, so you only pursue positions where sponsorship is confirmed.
Frequently Asked Questions
Does Google sponsor H-1B visas for Customer Service Managements?
Yes, Google sponsors H-1B visas for Customer Service Management roles. Google is a registered E-Verify employer and has a structured immigration support process through its in-house legal team. If you're subject to the H-1B cap, your offer timing will need to align with USCIS's annual registration window, which opens in March for an October 1 start date.
Which visa types does Google commonly use for Customer Service Management roles?
Google sponsors H-1B, H-1B1 visa, and E-3 visas for Customer Service Management positions. H-1B is the most broadly used category. H-1B1 is available exclusively to citizens of Chile and Singapore, while E-3 is limited to Australian citizens. If you already hold one of these statuses, you may be eligible for a transfer without waiting on a new lottery.
What qualifications does Google expect for Customer Service Management roles?
Google typically looks for a bachelor's degree in a relevant field such as business, operations, communications, or a related discipline, along with several years of team leadership experience in a customer-facing environment. For visa sponsorship purposes, your degree must support the specialty occupation classification, so a field closely tied to the management function strengthens your petition.
How do I apply for Customer Service Management jobs at Google?
Applications go through Google's careers site, but roles move quickly and many are only visible for short windows. Migrate Mate aggregates Customer Service Management openings at Google and filters them by visa sponsorship type, so you can identify relevant roles faster and apply before they close. Tailor your resume to Google's structured interview format, which emphasizes behavioral and operational examples.
How do I manage the sponsorship timeline after receiving an offer from Google?
After your offer is signed, Google's immigration team coordinates the Labor Condition Application filing with the DOL, which must be certified before your H-1B petition goes to USCIS. Standard USCIS processing takes several months, though premium processing reduces this to 15 business days. Build at least three to four months of lead time into your start date planning to account for each step.