Customer Service Management Jobs at First Hawaiian Bank with Visa Sponsorship
Customer Service Management jobs at First Hawaiian Bank span branch operations, team leadership, and client experience functions across Hawaii's banking network. The bank has a history of sponsoring work visas for qualified candidates in this function, making it a viable target if you're navigating H-1B visa, OPT, or TN visa status.
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First Hawaiian Bank is currently seeking a highly engaging, customer-focused, goals-driven Customer Service Representative I to join our Kailua Branch.
Work Schedule:
Monday - Friday 8:00AM - 4:30PM; Saturday on a rotational basis 8:30AM - 1:30PM (hours may vary)
Compensation:
The pay range for the role is $19.00 - $22.50/hr; commensurate with experience; plus sales incentives.
BASIC QUALIFICATIONS
- Associate's degree in business and/or equivalent work skills required. Upon acceptance into the position, mandatory completion of FHB CSR School
- Minimum of 2 years as a commercial savings teller in a financial institution (i.e., within FHB, minimum two years teller/clerk teller experience) or two years in a retail sales environment selling products and services
- Strong verbal and interpersonal communication skills required to perform sales presentations to individuals and groups
- Ability to use judgement and discretion regarding customer transactions and confidential information required
- PC skills in word processing required
- Must be able to type 35wpm
ROLE AND RESPONSIBILITIES
In this role, you will provide quality customer service to bank customers both inside and outside the branch, promoting the Bank’s products and services which includes informing the customer of benefits and features, act as an initial contact for referral of the customer to personal bankers and specialized areas of the bank such as consumer and commercial loans, credit cards etc., while always projecting a professional image and appearance as a representative of the Bank.
INTRODUCTION
First Hawaiian Bank is currently seeking a highly engaging, customer-focused, goals-driven Customer Service Representative I to join our Kailua Branch.
Work Schedule:
Monday - Friday 8:00AM - 4:30PM; Saturday on a rotational basis 8:30AM - 1:30PM (hours may vary)
Compensation:
The pay range for the role is $19.00 - $22.50/hr; commensurate with experience; plus sales incentives.
BASIC QUALIFICATIONS
- Associate's degree in business and/or equivalent work skills required. Upon acceptance into the position, mandatory completion of FHB CSR School
- Minimum of 2 years as a commercial savings teller in a financial institution (i.e., within FHB, minimum two years teller/clerk teller experience) or two years in a retail sales environment selling products and services
- Strong verbal and interpersonal communication skills required to perform sales presentations to individuals and groups
- Ability to use judgement and discretion regarding customer transactions and confidential information required
- PC skills in word processing required
- Must be able to type 35wpm
ROLE AND RESPONSIBILITIES
In this role, you will provide quality customer service to bank customers both inside and outside the branch, promoting the Bank’s products and services which includes informing the customer of benefits and features, act as an initial contact for referral of the customer to personal bankers and specialized areas of the bank such as consumer and commercial loans, credit cards etc., while always projecting a professional image and appearance as a representative of the Bank.
Tips for Finding Customer Service Management Jobs at First Hawaiian Bank
Tailor your resume to banking operations
First Hawaiian Bank prioritizes candidates with experience in financial services customer operations, not just general management. Highlight metrics around team performance, complaint resolution rates, and branch service quality to align with their evaluation criteria.
Confirm TN eligibility before applying
Canadian and Mexican nationals may qualify for TN status under the Management Consultant category, but the role title and duties must match DOL's defined TN criteria. Mismatches between your offer letter and TN classification are a common rejection point.
Time OPT applications around Hawaii's hiring cycles
First Hawaiian Bank's branch-level management hiring often follows fiscal quarter starts. If your OPT window is closing, apply at least three months before expiration so your employer has time to file an H-1B or extend your authorization without a gap.
Ask about LCA filing scope during the offer stage
Customer Service Management roles at a regional bank like First Hawaiian often involve multiple branch locations. Verify that the Labor Condition Application filed with DOL covers the specific worksite where you'll be based, since LCAs are location-specific.
Use Migrate Mate to identify open roles by visa type
Filtering for Customer Service Management positions at First Hawaiian Bank by sponsored visa category saves time during your search. Migrate Mate lets you surface relevant openings directly, so you're targeting roles already aligned with your immigration status.
Prepare credentials for USCIS specialty occupation review
H-1B approval for management roles in banking requires demonstrating that a bachelor's degree in a specific field is the minimum entry requirement. Gather transcripts, job descriptions from prior employers, and any professional certifications to support that argument in your petition.
Frequently Asked Questions
Does First Hawaiian Bank sponsor H-1B visas for Customer Service Managements?
Yes, First Hawaiian Bank has sponsored H-1B visas for roles in customer service management. Sponsorship depends on the specific role, your qualifications, and whether the position meets USCIS's specialty occupation standard. Management roles in banking can qualify, but your employer will need to document that the position requires a degree in a specific field, not just any bachelor's degree.
Which visa types are commonly used for Customer Service Management roles at First Hawaiian Bank?
H-1B is the most common pathway for candidates already in the U.S. on F-1 OPT. F-1 CPT can apply if you're still enrolled in a qualifying program and the role aligns with your field of study. Canadian and Mexican nationals may also explore TN status if the role and duties fit an eligible TN category. Each pathway has different documentation requirements and timelines.
What qualifications or experience does First Hawaiian Bank expect for Customer Service Management roles?
First Hawaiian Bank typically looks for candidates with a background in financial services, prior team or branch leadership experience, and familiarity with banking compliance standards. A bachelor's degree in business, finance, or a related field is generally expected. Candidates with experience managing customer-facing teams in a regulated industry, such as banking or credit unions, tend to be competitive.
How do I apply for Customer Service Management jobs at First Hawaiian Bank?
You can browse and filter Customer Service Management openings at First Hawaiian Bank by visa sponsorship type on Migrate Mate, which makes it straightforward to identify roles already open to candidates on H-1B, OPT, or TN status. Once you identify a role, apply directly through First Hawaiian Bank's careers portal with a resume tailored to banking operations and team leadership.
How do I plan my timeline if I'm on OPT and targeting a Customer Service Management role at First Hawaiian Bank?
If you're on F-1 OPT, start your application process at least three to four months before your OPT authorization expires. The H-1B cap-subject lottery opens in March for an October 1 start date, so timing matters. STEM OPT extensions give you up to 24 additional months if your degree qualifies, which provides more runway to secure a sponsored offer and complete the H-1B process.