Customer Service Management Jobs at JPMorganChase with Visa Sponsorship
Customer Service Management jobs at JPMorganChase span consumer banking, commercial, and wealth management divisions, with a consistent track record of visa sponsorship for qualified candidates in this function. If you're targeting a role here, sponsorship is a realistic path.
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Get Access To All JobsINTRODUCTION
Join our successful team dedicated to investing in New Markets Tax Credits (NMTC) projects. As a Structured Finance Management Associate in Community Development Banking, you will play a key role in managing the bank's New Markets Tax Credits (NMTC) and State Tax Credits initiatives. You will serve as the primary point of contact for Community Development Entities (CDEs) and project borrowers (QALICBs) following the closing of a New Markets Tax Credit transaction. Additionally, you will act as the business-side liaison between our clients and the internal groups that service our Tax Credit transactions. The ideal candidate will excel in a fast-paced, entrepreneurial environment, showcasing adaptability and keen attention to detail.
JOB RESPONSIBILITIES
- Prepare credit approval documents for Community Development Tax Credit equity investments
- Execute closing activities in partnership with project team members and internal stakeholders
- Assist in creating monthly, quarterly, and semi-annual investment reports
- Perform reporting of community development project impact and program reporting to the U.S. Treasury
- Maintain ticklers for internal and external reporting
- Assist in program compliance reviews and manage organizational tasks required during the closing of New Market Tax Credit investments
- Collaborate with QALICBs, CDEs, and lenders post-close to ensure accurate transaction flow during the 7-year compliance period
- Partner closely with the Project Team members, Chase Credit, and Legal on distressed projects
BASIC QUALIFICATIONS
- Minimum of 2 years experience in banking, lending, or credit
- Strong analytical and writing skills
- Excellent interpersonal, communication, and teamwork abilities
- Proficient in computer skills
PREFERRED QUALIFICATIONS
- Bachelor's degree
- Completion of a major corporate bank credit training program (or the equivalent corporate banking/corporate finance experience)
The final officer title and job grade is at the discretion of the firm and will be discussed at the time of offer. It may be different than what is listed on the requisition based on candidate experience level.
About us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors. Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
INTRODUCTION
Join our successful team dedicated to investing in New Markets Tax Credits (NMTC) projects. As a Structured Finance Management Associate in Community Development Banking, you will play a key role in managing the bank's New Markets Tax Credits (NMTC) and State Tax Credits initiatives. You will serve as the primary point of contact for Community Development Entities (CDEs) and project borrowers (QALICBs) following the closing of a New Markets Tax Credit transaction. Additionally, you will act as the business-side liaison between our clients and the internal groups that service our Tax Credit transactions. The ideal candidate will excel in a fast-paced, entrepreneurial environment, showcasing adaptability and keen attention to detail.
JOB RESPONSIBILITIES
- Prepare credit approval documents for Community Development Tax Credit equity investments
- Execute closing activities in partnership with project team members and internal stakeholders
- Assist in creating monthly, quarterly, and semi-annual investment reports
- Perform reporting of community development project impact and program reporting to the U.S. Treasury
- Maintain ticklers for internal and external reporting
- Assist in program compliance reviews and manage organizational tasks required during the closing of New Market Tax Credit investments
- Collaborate with QALICBs, CDEs, and lenders post-close to ensure accurate transaction flow during the 7-year compliance period
- Partner closely with the Project Team members, Chase Credit, and Legal on distressed projects
BASIC QUALIFICATIONS
- Minimum of 2 years experience in banking, lending, or credit
- Strong analytical and writing skills
- Excellent interpersonal, communication, and teamwork abilities
- Proficient in computer skills
PREFERRED QUALIFICATIONS
- Bachelor's degree
- Completion of a major corporate bank credit training program (or the equivalent corporate banking/corporate finance experience)
The final officer title and job grade is at the discretion of the firm and will be discussed at the time of offer. It may be different than what is listed on the requisition based on candidate experience level.
About us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors. Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
See all 146+ Customer Service Management Jobs at JPMorganChase
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Management Jobs at JPMorganChase.
Get Access To All JobsTips for Finding Customer Service Management Jobs at JPMorganChase
Align your credentials to specialty occupation standards
Customer Service Management roles at JPMorganChase typically require a bachelor's degree in business, finance, or a related field. Document your degree's equivalency to a U.S. four-year credential before applying, since USCIS scrutinizes management roles for specialty occupation qualification.
Target JPMorganChase's larger regional service hubs
JPMorganChase concentrates customer service operations in major metro hubs like Columbus, Tampa, and Wilmington. Roles posted in these locations tend to have established sponsorship workflows, meaning hiring managers are more familiar with the visa process than at smaller regional offices.
Search open sponsorship-friendly roles on Migrate Mate
Filter by JPMorganChase and the Customer Service Management function on Migrate Mate to surface roles where the company has an active sponsorship history. This saves you from applying to postings where sponsorship is unlikely or excluded.
Raise sponsorship early in recruiter conversations
JPMorganChase recruiters handle high application volume. Confirm your visa situation in the first screening call so you're routed to hiring teams with approved sponsorship budgets, rather than progressing through multiple rounds before the issue surfaces.
Understand how the H-1B cap lottery affects your timeline
If you need an H-1B and aren't cap-exempt, your start date depends on winning the USCIS lottery in March and beginning work no earlier than October 1. Factor this into offer negotiations, especially if you're on OPT with an expiring authorization date.
Prepare for PERM labor certification if targeting a Green Card
JPMorganChase sponsors EB-2 and EB-3 Green Cards for retained employees, but PERM requires DOL certification that no qualified U.S. worker was available. This process can take one to two years, so initiate the conversation with your manager well before your nonimmigrant status expires.
Frequently Asked Questions
Does JPMorganChase sponsor H-1B visas for Customer Service Managements?
Yes, JPMorganChase sponsors H-1B visas for Customer Service Management roles where the position qualifies as a specialty occupation requiring a bachelor's degree or higher in a specific field. The company also sponsors H-1B1 visas for Chilean and Singaporean nationals and E-3 visas for Australian citizens, giving candidates from those countries additional pathways outside the standard H-1B lottery.
How do I apply for Customer Service Management jobs at JPMorganChase?
Apply directly through JPMorganChase's careers portal at careers.jpmorgan.com. Search by job function or location, and filter for Customer Service Management roles. You can also browse open positions at JPMorganChase that have a sponsorship history by using Migrate Mate, which surfaces roles specifically flagged for visa sponsorship so you can prioritize applications accordingly.
Which visa types does JPMorganChase commonly use for Customer Service Management roles?
JPMorganChase primarily uses the H-1B for Customer Service Management hires, but also files H-1B1 visa petitions for eligible nationals from Chile and Singapore, and E-3 petitions for Australian citizens. For longer-term pathways, the company sponsors EB-2 and EB-3 immigrant visas, including PERM labor certification, for employees seeking permanent residence.
What qualifications does JPMorganChase expect for sponsored Customer Service Management positions?
Most sponsored Customer Service Management roles at JPMorganChase require a bachelor's degree in business administration, finance, operations, or a related field, combined with demonstrated experience leading service teams in a regulated financial services environment. Experience with large-scale CRM platforms, compliance-driven service workflows, and performance metric management is commonly expected at the senior level.
How long does the visa sponsorship process take at JPMorganChase for this role?
For H-1B petitions, USCIS standard processing takes three to five months after the October 1 start date; premium processing can reduce adjudication to 15 business days. H-1B1 visa and E-3 petitions are not subject to the annual lottery and can be filed year-round, typically with shorter timelines. Green Card sponsorship through PERM is a multi-year process and generally begins only after you've established tenure with the company.