Customer Service Management Jobs at JPMorganChase with Visa Sponsorship
Customer Service Management jobs at JPMorganChase span consumer banking, commercial, and wealth management divisions, with a consistent track record of visa sponsorship for qualified candidates in this function. If you're targeting a role here, sponsorship is a realistic path.
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JOB DESCRIPTION
Duties:
Drive strategy, execution, and go-to-market planning for digital product initiatives with a focus on capital markets workflows. Define product vision, roadmap, and features based on user research, business goals, and market trends. Collect user insights, journey mapping, and market analysis to inform strategic direction and identify potential product features. Collaborate with cross-functional internal and external teams to build scalable solutions across global regions. Drive product development from concept to launch with design, engineering, and data teams, establishing clear documentation, delivering on timelines, and upholding quality standards. Identify dependencies and integration points to enable a seamless platform experience for users. Incorporate analytics and AI capabilities into product solutions to enhance user value. Leverage data driven insights to guide decisions and drive continuous improvement. Analyze and evaluate product metrics including delivery timelines, cost efficiency, quality benchmarks, and user adoption. Define OKRs, KPIs, and reporting strategies to measure outcomes and demonstrate impact across the debt capital markets space. Maintain product compliance with regulatory, legal, and risk requirements through coordination with compliance, legal, and controls teams.
Qualifications
Minimum education and experience required: Bachelor's degree in Decision Science, Business Administration, Project Management, or related field of study plus 3 years of experience in the job offered or as Product Management, Product Manager, Project Management Specialist, or related occupation.
Skills Required:
This position requires three (3) years of experience with the following:
- Managing the product development lifecycle from conception to launch, including discovery, ideation, strategic development, requirements definition, testing, and adoption within regulated financial services organizations;
- Conducting market analysis to identify industry trends, assess the competitive landscape, and identify strategic opportunities;
- Running research studies to test hypotheses and understand user needs;
- Performing data and financial analysis using Excel, Tableau, and Heap for statistical modeling, forecasting, impact assessment, and visualization of adoption metrics, usage patterns, and engagement trends;
- Creating and maintaining stakeholder documentation using Microsoft PowerPoint, Word, and Confluence for executive presentations, cross-functional alignment, and regulatory reporting;
- Managing Agile development workflows using sprint planning, backlog refinement, and engineering ticket tracking in JIRA and Scrum;
- Managing cross-functional project progress using Monday.com to track dependencies and milestones;
- Reviewing and contributing to wireframes, mockups, and user flows using Figma;
- Applying design thinking methodologies including user journey mapping, empathy mapping, persona development, affinity mapping, whiteboarding, storytelling, usability testing, A/B testing, heuristic evaluations, rapid prototyping, and experimentation.
This position requires two (2) years of experience with the following:
- Leading digital platform modernization efforts, including infrastructure upgrades, system integrations, and migration of legacy workflows to scalable digital tools.
This position requires one (1) year of experience with the following:
- Integrating third-party APIs and tools including external vendors such as Qualtrics or Medallia and marketing automation platforms including cloud infrastructure services using AWS, AWS API Gateway, and Snowflake;
- Automating workflows and enabling secure data exchange using internal enterprise APIs to improve operational efficiency.
This position requires any amount of experience with the following:
- Informing product strategy and identifying opportunities for digital banking products;
- Integrating AI and machine learning capabilities such as prompt engineering, predictive analytics, and intelligent recommendations into digital products to automate workflows, enable problem-solving, generate insights, and enhance self-service user experiences;
- Designing and implementing usage tracking and telemetry strategies to capture behavioral insights and support product governance;
- Delivering and managing mobile applications for internal enterprise use by defining functional requirements, coordinating cross-functional teams, overseeing QA and mobile optimization, and enabling access to workplace tools and systems.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Job Location: 575 Washington Blvd, Jersey City, NJ 07310.
Job Type: Full-Time.
Salary: $186,056.00-$201,000.00 per year.
About us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.
About The Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Description
JOB DESCRIPTION
Duties:
Drive strategy, execution, and go-to-market planning for digital product initiatives with a focus on capital markets workflows. Define product vision, roadmap, and features based on user research, business goals, and market trends. Collect user insights, journey mapping, and market analysis to inform strategic direction and identify potential product features. Collaborate with cross-functional internal and external teams to build scalable solutions across global regions. Drive product development from concept to launch with design, engineering, and data teams, establishing clear documentation, delivering on timelines, and upholding quality standards. Identify dependencies and integration points to enable a seamless platform experience for users. Incorporate analytics and AI capabilities into product solutions to enhance user value. Leverage data driven insights to guide decisions and drive continuous improvement. Analyze and evaluate product metrics including delivery timelines, cost efficiency, quality benchmarks, and user adoption. Define OKRs, KPIs, and reporting strategies to measure outcomes and demonstrate impact across the debt capital markets space. Maintain product compliance with regulatory, legal, and risk requirements through coordination with compliance, legal, and controls teams.
Qualifications
Minimum education and experience required: Bachelor's degree in Decision Science, Business Administration, Project Management, or related field of study plus 3 years of experience in the job offered or as Product Management, Product Manager, Project Management Specialist, or related occupation.
Skills Required:
This position requires three (3) years of experience with the following:
- Managing the product development lifecycle from conception to launch, including discovery, ideation, strategic development, requirements definition, testing, and adoption within regulated financial services organizations;
- Conducting market analysis to identify industry trends, assess the competitive landscape, and identify strategic opportunities;
- Running research studies to test hypotheses and understand user needs;
- Performing data and financial analysis using Excel, Tableau, and Heap for statistical modeling, forecasting, impact assessment, and visualization of adoption metrics, usage patterns, and engagement trends;
- Creating and maintaining stakeholder documentation using Microsoft PowerPoint, Word, and Confluence for executive presentations, cross-functional alignment, and regulatory reporting;
- Managing Agile development workflows using sprint planning, backlog refinement, and engineering ticket tracking in JIRA and Scrum;
- Managing cross-functional project progress using Monday.com to track dependencies and milestones;
- Reviewing and contributing to wireframes, mockups, and user flows using Figma;
- Applying design thinking methodologies including user journey mapping, empathy mapping, persona development, affinity mapping, whiteboarding, storytelling, usability testing, A/B testing, heuristic evaluations, rapid prototyping, and experimentation.
This position requires two (2) years of experience with the following:
- Leading digital platform modernization efforts, including infrastructure upgrades, system integrations, and migration of legacy workflows to scalable digital tools.
This position requires one (1) year of experience with the following:
- Integrating third-party APIs and tools including external vendors such as Qualtrics or Medallia and marketing automation platforms including cloud infrastructure services using AWS, AWS API Gateway, and Snowflake;
- Automating workflows and enabling secure data exchange using internal enterprise APIs to improve operational efficiency.
This position requires any amount of experience with the following:
- Informing product strategy and identifying opportunities for digital banking products;
- Integrating AI and machine learning capabilities such as prompt engineering, predictive analytics, and intelligent recommendations into digital products to automate workflows, enable problem-solving, generate insights, and enhance self-service user experiences;
- Designing and implementing usage tracking and telemetry strategies to capture behavioral insights and support product governance;
- Delivering and managing mobile applications for internal enterprise use by defining functional requirements, coordinating cross-functional teams, overseeing QA and mobile optimization, and enabling access to workplace tools and systems.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Job Location: 575 Washington Blvd, Jersey City, NJ 07310.
Job Type: Full-Time.
Salary: $186,056.00-$201,000.00 per year.
About us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.
About The Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
See all 87+ Customer Service Management Jobs at JPMorganChase
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Management Jobs at JPMorganChase.
Get Access To All JobsTips for Finding Customer Service Management Jobs at JPMorganChase
Align your credentials to specialty occupation standards
Customer Service Management roles at JPMorganChase typically require a bachelor's degree in business, finance, or a related field. Document your degree's equivalency to a U.S. four-year credential before applying, since USCIS scrutinizes management roles for specialty occupation qualification.
Target JPMorganChase's larger regional service hubs
JPMorganChase concentrates customer service operations in major metro hubs like Columbus, Tampa, and Wilmington. Roles posted in these locations tend to have established sponsorship workflows, meaning hiring managers are more familiar with the visa process than at smaller regional offices.
Search open sponsorship-friendly roles on Migrate Mate
Filter by JPMorganChase and the Customer Service Management function on Migrate Mate to surface roles where the company has an active sponsorship history. This saves you from applying to postings where sponsorship is unlikely or excluded.
Raise sponsorship early in recruiter conversations
JPMorganChase recruiters handle high application volume. Confirm your visa situation in the first screening call so you're routed to hiring teams with approved sponsorship budgets, rather than progressing through multiple rounds before the issue surfaces.
Understand how the H-1B cap lottery affects your timeline
If you need an H-1B and aren't cap-exempt, your start date depends on winning the USCIS lottery in March and beginning work no earlier than October 1. Factor this into offer negotiations, especially if you're on OPT with an expiring authorization date.
Prepare for PERM labor certification if targeting a Green Card
JPMorganChase sponsors EB-2 and EB-3 Green Cards for retained employees, but PERM requires DOL certification that no qualified U.S. worker was available. This process can take one to two years, so initiate the conversation with your manager well before your nonimmigrant status expires.
Frequently Asked Questions
Does JPMorganChase sponsor H-1B visas for Customer Service Managements?
Yes, JPMorganChase sponsors H-1B visas for Customer Service Management roles where the position qualifies as a specialty occupation requiring a bachelor's degree or higher in a specific field. The company also sponsors H-1B1 visas for Chilean and Singaporean nationals and E-3 visas for Australian citizens, giving candidates from those countries additional pathways outside the standard H-1B lottery.
How do I apply for Customer Service Management jobs at JPMorganChase?
Apply directly through JPMorganChase's careers portal at careers.jpmorgan.com. Search by job function or location, and filter for Customer Service Management roles. You can also browse open positions at JPMorganChase that have a sponsorship history by using Migrate Mate, which surfaces roles specifically flagged for visa sponsorship so you can prioritize applications accordingly.
Which visa types does JPMorganChase commonly use for Customer Service Management roles?
JPMorganChase primarily uses the H-1B for Customer Service Management hires, but also files H-1B1 visa petitions for eligible nationals from Chile and Singapore, and E-3 petitions for Australian citizens. For longer-term pathways, the company sponsors EB-2 and EB-3 immigrant visas, including PERM labor certification, for employees seeking permanent residence.
What qualifications does JPMorganChase expect for sponsored Customer Service Management positions?
Most sponsored Customer Service Management roles at JPMorganChase require a bachelor's degree in business administration, finance, operations, or a related field, combined with demonstrated experience leading service teams in a regulated financial services environment. Experience with large-scale CRM platforms, compliance-driven service workflows, and performance metric management is commonly expected at the senior level.
How long does the visa sponsorship process take at JPMorganChase for this role?
For H-1B petitions, USCIS standard processing takes three to five months after the October 1 start date; premium processing can reduce adjudication to 15 business days. H-1B1 visa and E-3 petitions are not subject to the annual lottery and can be filed year-round, typically with shorter timelines. Green Card sponsorship through PERM is a multi-year process and generally begins only after you've established tenure with the company.