Customer Service Management Jobs at Hertz with Visa Sponsorship
Hertz hires Customer Service Management professionals to lead teams across its U.S. rental locations, overseeing operations, staff performance, and customer experience. The company has an established track record of sponsoring work visas for this function, supporting candidates through H-1B, OPT, and permanent residence pathways.
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Get Access To All JobsINTRODUCTION
The Branch Manager I represent all Hertz Global brands to our customers, community leaders, business partners, vendors and government entities. This position is primarily responsible for the successful delivery and oversight of the Hertz product to internal and external customers. This position provides overall leadership to all employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations. The Branch Manager I is responsible to have in-depth knowledge of operations, management, logistics, technology and financial disciplines. The leader must have a proven track record for decisive actions backed by analytical thinking, goal-directed leadership and service-oriented performance. This leader will deliver results through leadership, direction, alignment and motivation.
ROLE AND RESPONSIBILITIES
- Develop, monitor, modify and assure compliance with the annual business plan to ensure the profitability of the business unit
- Direct and organize all reservations and pick-ups, develop relationships with existing vendors such as Lyft, Uber and Pep-boys
- Develop and implement location strategies to maximize profitability and revenue management opportunities including revenue per unit, etc.
- Handle or assist in the resolution of customer service issues
- Ensure a high level of customer service is maintained at or above the area goals
- Coach all staff and empower staff to engage in problem resolution and customer relations
- Be active in attending/hosting outside sales meetings or events to promote the company and branch location
- Continue to increase the market penetration of the branch and increase revenue
- Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services, ensuring that they are in line with overall corporate objectives
- Actively participate in the training, coaching, and mentoring of all Branch staff
- Complete performance reviews with all Branch staff discuss strengths and development opportunities
- Hold weekly staff meetings to keep employees motivated and informed of business operations
- Conduct Monthly Business Reviews with Branch staff to ensure KPI knowledge
- Maintain an environment of positive employee relations
- Ensure that all corporate policies and procedures are administered and followed appropriately by all personnel.
Shift hours may vary depending upon business need.
WAGE
$54,000/yearly.
EDUCATIONAL BACKGROUND
- High school diploma or general equivalency diploma required. Associates Degree preferred.
PROFESSIONAL EXPERIENCE
- Previous management experience in a fast-paced environment
- Experience in car rental, hospitality, or tourism a plus
- Result orientation with demonstrated history of success
- Demonstrated ability to direct and motivate teams
- Proficiency in Technology
KNOWLEDGE
- Financial and business acumen
- Customer service resolution practices
- Excellent communication techniques
- Sales Management/Coaching ability
- Labor & Employment laws
- Operations Management
- Project Management
- Analysis and report modeling understanding
SKILLS
- Highly organized.
- Ability to interface with multi-faceted, cross-functional teams
- Expert knowledge of Microsoft office suite. Ability to handle complex analysis using Excel. Strong knowledge of PowerPoint.
- Strong Time Management skills
- Customer service aptitude - Ability to address and resolve customer service issues
- Flexible and able to adapt to changes
- Excellent oral and written communication skills
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
INTRODUCTION
The Branch Manager I represent all Hertz Global brands to our customers, community leaders, business partners, vendors and government entities. This position is primarily responsible for the successful delivery and oversight of the Hertz product to internal and external customers. This position provides overall leadership to all employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations. The Branch Manager I is responsible to have in-depth knowledge of operations, management, logistics, technology and financial disciplines. The leader must have a proven track record for decisive actions backed by analytical thinking, goal-directed leadership and service-oriented performance. This leader will deliver results through leadership, direction, alignment and motivation.
ROLE AND RESPONSIBILITIES
- Develop, monitor, modify and assure compliance with the annual business plan to ensure the profitability of the business unit
- Direct and organize all reservations and pick-ups, develop relationships with existing vendors such as Lyft, Uber and Pep-boys
- Develop and implement location strategies to maximize profitability and revenue management opportunities including revenue per unit, etc.
- Handle or assist in the resolution of customer service issues
- Ensure a high level of customer service is maintained at or above the area goals
- Coach all staff and empower staff to engage in problem resolution and customer relations
- Be active in attending/hosting outside sales meetings or events to promote the company and branch location
- Continue to increase the market penetration of the branch and increase revenue
- Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services, ensuring that they are in line with overall corporate objectives
- Actively participate in the training, coaching, and mentoring of all Branch staff
- Complete performance reviews with all Branch staff discuss strengths and development opportunities
- Hold weekly staff meetings to keep employees motivated and informed of business operations
- Conduct Monthly Business Reviews with Branch staff to ensure KPI knowledge
- Maintain an environment of positive employee relations
- Ensure that all corporate policies and procedures are administered and followed appropriately by all personnel.
Shift hours may vary depending upon business need.
WAGE
$54,000/yearly.
EDUCATIONAL BACKGROUND
- High school diploma or general equivalency diploma required. Associates Degree preferred.
PROFESSIONAL EXPERIENCE
- Previous management experience in a fast-paced environment
- Experience in car rental, hospitality, or tourism a plus
- Result orientation with demonstrated history of success
- Demonstrated ability to direct and motivate teams
- Proficiency in Technology
KNOWLEDGE
- Financial and business acumen
- Customer service resolution practices
- Excellent communication techniques
- Sales Management/Coaching ability
- Labor & Employment laws
- Operations Management
- Project Management
- Analysis and report modeling understanding
SKILLS
- Highly organized.
- Ability to interface with multi-faceted, cross-functional teams
- Expert knowledge of Microsoft office suite. Ability to handle complex analysis using Excel. Strong knowledge of PowerPoint.
- Strong Time Management skills
- Customer service aptitude - Ability to address and resolve customer service issues
- Flexible and able to adapt to changes
- Excellent oral and written communication skills
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
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Get Access To All JobsTips for Finding Customer Service Management Jobs at Hertz Jobs
Frame your leadership experience in operations terms
Hertz Customer Service Management roles emphasize fleet coordination, shift scheduling, and revenue-per-transaction metrics. Tailor your resume to show measurable outcomes in those areas, not just general people management, so your application maps directly to what hiring managers are evaluating.
Target locations with high rental volume
Airport and major metropolitan Hertz branches carry heavier staffing needs and more frequent management openings. Prioritizing those locations improves your chances of landing a role where the business case for sponsorship is already well established at the branch level.
Confirm your visa category before applying
Hertz has sponsored H-1B, TN, and F-1 OPT candidates for management roles, but eligibility depends on your nationality and degree field. Verify which category fits your background before outreach so you can address sponsorship requirements clearly during the offer conversation.
Use Migrate Mate to surface open roles efficiently
Customer Service Management openings at Hertz are spread across dozens of U.S. locations and don't always carry consistent job titles. Use Migrate Mate to filter Hertz roles by visa type and location so you're applying to the positions where sponsorship is actively on the table.
Prepare your PERM documentation before the offer stage
If Hertz moves toward EB-2 or EB-3 sponsorship, the PERM labor certification process requires documenting that no qualified U.S. worker is available. Gathering your foreign degree equivalency evaluations and employment verification letters in advance keeps that process from stalling after your offer is signed.
Customer Service Management at Hertz jobs are hiring across the US. Find yours.
Find Customer Service Management at Hertz JobsFrequently Asked Questions
Does Hertz sponsor H-1B visas for Customer Service Managements?
Yes, Hertz sponsors H-1B visas for Customer Service Management roles. The company has a documented pattern of filing H-1B petitions for management positions across its U.S. operations. Sponsorship decisions are typically made at the corporate HR level, so it is worth confirming the process directly with the recruiter once you reach the offer stage.
How do I apply for Customer Service Management jobs at Hertz?
Applications go through Hertz's careers portal, where roles are listed by location and job family. Because Customer Service Management openings span airport, suburban, and downtown locations under varying titles, filtering by department and region helps narrow the search. Migrate Mate aggregates these openings and lets you filter specifically for roles where Hertz is known to sponsor visas, which speeds up the targeting process considerably.
Which visa types does Hertz commonly use for Customer Service Management roles?
Hertz has sponsored Customer Service Management candidates on H-1B, F-1 OPT, TN, and Green Card pathways including EB-2 and EB-3 categories. TN status is available to Canadian and Mexican nationals in qualifying management roles under the USMCA. F-1 OPT is commonly used as a bridge while an H-1B petition is pending through the annual cap cycle.
What qualifications does Hertz expect for Customer Service Management positions?
Most Customer Service Management roles at Hertz require a bachelor's degree alongside demonstrated experience managing frontline teams in a service or operations environment. Familiarity with fleet or reservation systems, shift-level P&L accountability, and multilingual ability are frequently noted as differentiators. For H-1B eligibility, the role must qualify as a specialty occupation, which means the degree requirement needs to be specific rather than broadly preferred.
How long does the sponsorship process take for a Hertz Customer Service Management role?
Timeline depends on the visa category. H-1B standard processing runs three to five months after the April lottery selection, with an October 1 start date. PERM labor certification for Green Card sponsorship can take 12 to 24 months before an I-140 petition is even filed with USCIS. Building that timeline into your offer negotiation, particularly around start dates and employment authorization continuity, avoids surprises once the paperwork is underway.
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