Customer Service Management Jobs at City National Bank with Visa Sponsorship
Customer Service Management jobs at City National Bank sit at the intersection of relationship banking and operational leadership, overseeing teams that serve high-net-worth and commercial clients. City National Bank has a consistent track record of sponsoring work visas for qualified candidates in this function, including through employer-filed petitions and green card pathways.
Find Customer Service Management Jobs at City National BankOverview
Showing 5 of 17+ Customer Service Management Jobs at City National Bank
See all Customer Service Management Jobs at City National Bank
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Management Jobs at City National Bank.
Get Access To All JobsINTRODUCTION
DISASTER RECOVERY AND CRISIS MANAGEMENT RISK MANAGER
WHAT IS THE OPPORTUNITY?
The Second Line of Defense (2LOD) Disaster Recovery & Crisis Management Risk Manager provides independent oversight, credible challenge, and subject matter expertise across the enterprise's Disaster Recovery (DR), Crisis Management (CM), and broader Operational Resilience programs. This individual contributor role is responsible for evaluating the design and effectiveness of first line controls, ensuring alignment with regulatory expectations, and advising senior leaders on resilience risks.
WHAT WILL YOU DO?
- Provides 2LOD challenge over DR and CM strategies, plans, controls, and testing activities.
- Assess alignment of DR capabilities with enterprise risk appetite, impact tolerances, and regulatory requirements.
- Ensures DR entities' roles and responsibilities, timelines, and requirements are clear.
- Monitor adherence to DR policies, standards, and frameworks; recommend enhancements to strengthen governance and accountability.
- Provide independent oversight of crisis management and major incident response processes.
- Subject matter expertise on regulatory requirements, defining threats, and risk scenarios in order to provide recommendations on changes or program enhancements required to address such requirements and threats.
- Review and challenge the design, execution, and outcomes of DR and CM exercises.
- Assesses DR risks and policy/standard/procedure compliance relating to controls design, FLoD DR testing processes, FLoD DR testing results.
- Provides support of Internal Audits and Regulatory Exams.
- Understand and apply internal policies/procedures, laws and regulations and managing to regulatory requirements including but not limited to: FFIEC, OCC, FINRA, Federal Reserve.
- Assess the effectiveness of escalation protocols, communication pathways, and decision making structures.
BASIC QUALIFICATIONS
- Bachelor's Degree or equivalent.
- Minimum 10 years practical Business Continuity, Disaster Recovery, and/Crisis and Critical Incident Management experience.
- Minimum 10 years technical experience with data center operations and infrastructure recovery, including cloud platforms, network architecture and failover mechanisms, and database replication and backup strategies.
- Minimum 5 years of experience in risk and controls, appropriately scoping assessments, providing credible challenges, and performing assurance testing.
- Minimum 5 years of financial services experience.
- Minimum 3 years of project management experience.
PREFERRED QUALIFICATIONS
- BS in Computer Science or demonstrated equivalent experience.
- Professional certification from the Disaster Recovery Institute, International or from The Business Continuity Institute (e. g. ABCP, CBCP, MBCP, MBCI, CRP and/or other Business Continuity or industry related certifications preferred.
- Demonstrated strong skills in applying Business Continuity and Disaster Recovery planning principles to various levels (staff, management and executive) of the company.
- Demonstrated human relation skills to effectively interact with peers, subordinates, internal and external customers and vendors.
- Excellent interpersonal, organization, analytical, problem solving, communication, and prioritization skills.
- Demonstrated ability to influence and motivate individuals and teams.
- Excellent oral and written communications skills; experience performing both detailed and executive-level documentation.
- Experience using business continuity or Governance, Risk and Compliance (GRC) systems.
- Strong project management skills.
- Demonstrated analytical skills with follow-up and problem solving capability to improve quality, controls, and efficiency.
- Self-starter with the ability to work independently.
- Fully proficient with Microsoft Office applications, including (but not limited to) Word, Excel, Visio, and PowerPoint.
- Provide technical guidance and help lead the coordination of all corporate activities related to crisis and emergency management.
- May require some evening or weekend work.
- Crisis situations may require longer than normal work days and weeks.
COMPENSATION
Starting base salary: $90,000 - $160,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date.
- Generous 401(k) company matching contribution.
- Career Development through Tuition Reimbursement and other internal upskilling and training resources.
- Valued Time Away benefits including vacation, sick and volunteer time.
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs.
- Career Mobility support from a dedicated recruitment team.
- Colleague Resource Groups to support networking and community engagement.
About us
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
- Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
CA-AP
LI-AP
INTRODUCTION
DISASTER RECOVERY AND CRISIS MANAGEMENT RISK MANAGER
WHAT IS THE OPPORTUNITY?
The Second Line of Defense (2LOD) Disaster Recovery & Crisis Management Risk Manager provides independent oversight, credible challenge, and subject matter expertise across the enterprise's Disaster Recovery (DR), Crisis Management (CM), and broader Operational Resilience programs. This individual contributor role is responsible for evaluating the design and effectiveness of first line controls, ensuring alignment with regulatory expectations, and advising senior leaders on resilience risks.
WHAT WILL YOU DO?
- Provides 2LOD challenge over DR and CM strategies, plans, controls, and testing activities.
- Assess alignment of DR capabilities with enterprise risk appetite, impact tolerances, and regulatory requirements.
- Ensures DR entities' roles and responsibilities, timelines, and requirements are clear.
- Monitor adherence to DR policies, standards, and frameworks; recommend enhancements to strengthen governance and accountability.
- Provide independent oversight of crisis management and major incident response processes.
- Subject matter expertise on regulatory requirements, defining threats, and risk scenarios in order to provide recommendations on changes or program enhancements required to address such requirements and threats.
- Review and challenge the design, execution, and outcomes of DR and CM exercises.
- Assesses DR risks and policy/standard/procedure compliance relating to controls design, FLoD DR testing processes, FLoD DR testing results.
- Provides support of Internal Audits and Regulatory Exams.
- Understand and apply internal policies/procedures, laws and regulations and managing to regulatory requirements including but not limited to: FFIEC, OCC, FINRA, Federal Reserve.
- Assess the effectiveness of escalation protocols, communication pathways, and decision making structures.
BASIC QUALIFICATIONS
- Bachelor's Degree or equivalent.
- Minimum 10 years practical Business Continuity, Disaster Recovery, and/Crisis and Critical Incident Management experience.
- Minimum 10 years technical experience with data center operations and infrastructure recovery, including cloud platforms, network architecture and failover mechanisms, and database replication and backup strategies.
- Minimum 5 years of experience in risk and controls, appropriately scoping assessments, providing credible challenges, and performing assurance testing.
- Minimum 5 years of financial services experience.
- Minimum 3 years of project management experience.
PREFERRED QUALIFICATIONS
- BS in Computer Science or demonstrated equivalent experience.
- Professional certification from the Disaster Recovery Institute, International or from The Business Continuity Institute (e. g. ABCP, CBCP, MBCP, MBCI, CRP and/or other Business Continuity or industry related certifications preferred.
- Demonstrated strong skills in applying Business Continuity and Disaster Recovery planning principles to various levels (staff, management and executive) of the company.
- Demonstrated human relation skills to effectively interact with peers, subordinates, internal and external customers and vendors.
- Excellent interpersonal, organization, analytical, problem solving, communication, and prioritization skills.
- Demonstrated ability to influence and motivate individuals and teams.
- Excellent oral and written communications skills; experience performing both detailed and executive-level documentation.
- Experience using business continuity or Governance, Risk and Compliance (GRC) systems.
- Strong project management skills.
- Demonstrated analytical skills with follow-up and problem solving capability to improve quality, controls, and efficiency.
- Self-starter with the ability to work independently.
- Fully proficient with Microsoft Office applications, including (but not limited to) Word, Excel, Visio, and PowerPoint.
- Provide technical guidance and help lead the coordination of all corporate activities related to crisis and emergency management.
- May require some evening or weekend work.
- Crisis situations may require longer than normal work days and weeks.
COMPENSATION
Starting base salary: $90,000 - $160,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date.
- Generous 401(k) company matching contribution.
- Career Development through Tuition Reimbursement and other internal upskilling and training resources.
- Valued Time Away benefits including vacation, sick and volunteer time.
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs.
- Career Mobility support from a dedicated recruitment team.
- Colleague Resource Groups to support networking and community engagement.
About us
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
- Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
CA-AP
LI-AP
See all Customer Service Management Jobs at City National Bank
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Management Jobs at City National Bank.
Get Access To All JobsTips for Finding Customer Service Management Jobs at City National Bank
Align Your Credentials to Banking Leadership Standards
City National Bank's customer service management roles typically require demonstrated experience overseeing client-facing teams in a regulated financial environment. Document any supervisory experience, compliance training, or relationship banking exposure before you apply, as these signal readiness for the role.
Target Roles That Fit Specialty Occupation Requirements
For H-1B sponsorship, your role must qualify as a specialty occupation requiring a degree in a specific field. Customer Service Management positions at banks often qualify when they emphasize financial analysis, business administration, or operations management, so review job postings carefully for degree language before applying.
Search Open Roles Through Migrate Mate
City National Bank posts Customer Service Management openings across multiple markets. Use Migrate Mate to filter for current openings at City National Bank that align with your visa type, so you're applying to roles where sponsorship pathways are already established.
Ask About LCA Filing Before Accepting an Offer
Before signing an offer, confirm your hiring manager has looped in HR on the Labor Condition Application timeline. DOL certification of the LCA must precede your H-1B petition, and delays in initiating this step can push your start date back significantly.
Understand How F-1 OPT Bridges to H-1B at Banks
If you're on F-1 OPT, City National Bank can bring you on board and then file an H-1B on your behalf during the April cap season. STEM OPT extensions can provide up to 24 additional months of coverage if your degree qualifies, giving you runway while the petition is pending.
Prepare for PERM If You're Targeting Permanent Residency
City National Bank sponsors EB-2 and EB-3 green cards for management-level roles. PERM requires your employer to run a supervised recruitment process through DOL before filing, a process that can take over a year, so raise your long-term sponsorship goals early in the negotiation stage.
Frequently Asked Questions
Does City National Bank sponsor H-1B visas for Customer Service Managements?
Yes, City National Bank sponsors H-1B visas for Customer Service Management roles. These positions typically qualify as specialty occupations when they require a bachelor's degree or higher in business administration, finance, or a related field. Sponsorship is handled through City National Bank's HR and legal teams, and the process begins after an offer is extended. Confirming the sponsorship scope during the offer stage is important before you accept.
How do I apply for Customer Service Management jobs at City National Bank?
You can apply directly through City National Bank's careers portal, where Customer Service Management roles are posted by location and business unit. Migrate Mate also lists open roles at City National Bank filtered by visa sponsorship eligibility, which helps you identify positions where the bank has an active sponsorship track record. Tailor your application to highlight team leadership, client relationship management, and any regulated financial services experience.
Which visa types does City National Bank commonly use for Customer Service Management roles?
City National Bank sponsors a range of visa types for this function, including H-1B, F-1 OPT and CPT, TN visa for Canadian and Mexican nationals in qualifying management categories, J-1 visa for exchange visitors, and employment-based Green Cards through the EB-2 and EB-3 preference categories for longer-tenured employees. The visa type used depends on your nationality, educational background, and whether you're already in the U.S.
What qualifications does City National Bank expect for Customer Service Management roles?
City National Bank typically looks for candidates with a bachelor's degree in business, finance, or a related discipline, combined with direct experience managing customer-facing teams in a banking or financial services setting. Familiarity with compliance requirements, CRM systems, and high-net-worth client service models strengthens your application. For visa sponsorship purposes, having a clearly defined degree-to-role match matters, since H-1B specialty occupation classification depends on that alignment.
How do I navigate the visa filing timeline for a Customer Service Management role at City National Bank?
H-1B cap-subject petitions can only be filed once per year, with USCIS accepting registrations in March for an October 1 start date. If you're on F-1 OPT, your employer needs to file before your OPT expires to maintain your work authorization. For TN visas, processing can happen at the border or through USCIS and is faster than H-1B. Raising your timeline with HR early in the hiring process prevents gaps between your offer date and your authorized start date.