Customer Service Management Jobs at City National Bank with Visa Sponsorship
Customer Service Management roles at City National Bank sit at the intersection of relationship banking and operational leadership, overseeing teams that serve high-net-worth and commercial clients. City National Bank has a consistent track record of sponsoring work visas for qualified candidates in this function, including through employer-filed petitions and green card pathways.
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Get Access To All JobsRELATIONSHIP MANAGER ASSOCIATE CRB
WHAT IS THE OPPORTUNITY?
Develops and manages relationships with major market corporate clients with revenues typically greater than $500+ million in the assigned business segment and/or geographic areas. Presents a variety of product solutions to client needs. Provides responsive, quality service. Manages overall relationship profitability and portfolio risk and is responsible for profitable growth of the portfolio assigned. This may be accomplished through active calling efforts and referrals from existing customers, providing the CNB exemplary level of service, identifying and promoting solutions to customer needs, and maintaining an active calling program.
WHAT WILL YOU DO?
- Identifies develops and builds profitable relationships with prospects and customers consistent with the objectives of the bank.
- Actively works with customers and develops prospects consistent with the credit culture of the bank. Is pro-actively identifying and working with customers to ensure the credit quality standards of the bank.
- Develops relationships and support other CNB departments and colleagues to provide customers and prospects the solutions recommended. Participates in internal and external community activities as a representative of CNB, promoting and attracting new colleagues and customers.
- Prepares a Relationship Plan and calling schedule for each client or prospect in conjunction with the strategic business development program. Identifies business opportunities and solicits referrals of other Bank products or services and/or externally from existing customers, a network of referral sources, and other professionals in the industry. Develops a strong understanding of company, industry, business and needs to assist in customer calling efforts. Sets objectives for each relationship in terms of revenue contribution, etc.
- Calls on existing or prospective clients to discuss and promote all Bank products and services in order to establish a total client banking relationship. Discusses financing opportunities and general business conditions; may assist in forecasting clients’ credit needs and develops solutions to serve their financial needs. Brings in product specialists, as necessary, to help problem solve or structure transactions.
- Negotiates transactions; prices loan products within targeted rate of return; documents and closes loan transactions, ensures conformance with Bank policy and regulatory requirements. Exercises sound credit and risk judgement in approving transactions. Recommends approval when transaction size exceeds authority limits. Ensures the quality of all business introduced to the Bank.
- Represents the Bank by actively participating in outside civic and community affairs, business and industry-related organizations, and other professional activities as appropriate.
- Interfaces with other Bank departments as necessary. Defines responsibilities and coordinates objectives for all product areas in a relationship or transaction. Resolves all client needs and any internal issues.
- Monitors and analyzes relationship results and account activities. Determines client profitability. Makes a recommendation regarding accounts to be further developed or eliminated. Prepares reports for management.
- Monitors portfolio for quality, risk and adherence to policy. Works with the appropriate staff departments to resolve issues.
- Maintains awareness of competitive products, practices, rates and changes in market conditions.
- Analyzes problem credits and meets with client to develop solutions to minimize loss exposure.
- May serve as a product specialist acting as a technical consultant to clients and Relationship Managers in various business segments and geographic locations.
- Relationships in portfolio may contain numerous accounts requiring extensive operational expertise to manage workflow to match client needs, risk control and maximize cross selling potential.
WHAT DO YOU NEED TO SUCCEED?
Required Qualifications
- Bachelor's Degree or equivalent
- Minimum 2 years of financial services experience required.
- Minimum 2 years of credit experience required.
Additional Qualifications
- Good understanding of all products and services applicable to target client segment.
- Good knowledge of commercial credit policies and procedures, and bank operations policies and procedures.
- Demonstrated sales and marketing abilities.
- Good credit analysis and accounting skills.
- Capable of working well independently and in teams.
- Has the ability to work autonomously in making sound business decisions and exercises appropriate level of authority commensurate with experience and responsibility.
- Strong interpersonal, verbal, and written communication skills.
- Strong demonstrated sales and marketing abilities including cross selling skills.
- Superior client relationship skills.
- Good understanding of commercial credit policies and procedures.
- General knowledge of Bank credit products and underwriting standards required to identify credit opportunities with clients and initiate the credit transaction.
- Sound credit analysis and accounting skills.
- Must be able to work autonomously in making sound business decisions and exercising appropriate level of authority commensurate with experience and responsibility.
- Must be capable of working well independently and in teams.
- Strong interpersonal, verbal, and written communication skills.
WHAT'S IN IT FOR YOU?
Compensation
Starting base salary: $87,027 - $138,965 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our Benefits and Perks.
About us
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
RELATIONSHIP MANAGER ASSOCIATE CRB
WHAT IS THE OPPORTUNITY?
Develops and manages relationships with major market corporate clients with revenues typically greater than $500+ million in the assigned business segment and/or geographic areas. Presents a variety of product solutions to client needs. Provides responsive, quality service. Manages overall relationship profitability and portfolio risk and is responsible for profitable growth of the portfolio assigned. This may be accomplished through active calling efforts and referrals from existing customers, providing the CNB exemplary level of service, identifying and promoting solutions to customer needs, and maintaining an active calling program.
WHAT WILL YOU DO?
- Identifies develops and builds profitable relationships with prospects and customers consistent with the objectives of the bank.
- Actively works with customers and develops prospects consistent with the credit culture of the bank. Is pro-actively identifying and working with customers to ensure the credit quality standards of the bank.
- Develops relationships and support other CNB departments and colleagues to provide customers and prospects the solutions recommended. Participates in internal and external community activities as a representative of CNB, promoting and attracting new colleagues and customers.
- Prepares a Relationship Plan and calling schedule for each client or prospect in conjunction with the strategic business development program. Identifies business opportunities and solicits referrals of other Bank products or services and/or externally from existing customers, a network of referral sources, and other professionals in the industry. Develops a strong understanding of company, industry, business and needs to assist in customer calling efforts. Sets objectives for each relationship in terms of revenue contribution, etc.
- Calls on existing or prospective clients to discuss and promote all Bank products and services in order to establish a total client banking relationship. Discusses financing opportunities and general business conditions; may assist in forecasting clients’ credit needs and develops solutions to serve their financial needs. Brings in product specialists, as necessary, to help problem solve or structure transactions.
- Negotiates transactions; prices loan products within targeted rate of return; documents and closes loan transactions, ensures conformance with Bank policy and regulatory requirements. Exercises sound credit and risk judgement in approving transactions. Recommends approval when transaction size exceeds authority limits. Ensures the quality of all business introduced to the Bank.
- Represents the Bank by actively participating in outside civic and community affairs, business and industry-related organizations, and other professional activities as appropriate.
- Interfaces with other Bank departments as necessary. Defines responsibilities and coordinates objectives for all product areas in a relationship or transaction. Resolves all client needs and any internal issues.
- Monitors and analyzes relationship results and account activities. Determines client profitability. Makes a recommendation regarding accounts to be further developed or eliminated. Prepares reports for management.
- Monitors portfolio for quality, risk and adherence to policy. Works with the appropriate staff departments to resolve issues.
- Maintains awareness of competitive products, practices, rates and changes in market conditions.
- Analyzes problem credits and meets with client to develop solutions to minimize loss exposure.
- May serve as a product specialist acting as a technical consultant to clients and Relationship Managers in various business segments and geographic locations.
- Relationships in portfolio may contain numerous accounts requiring extensive operational expertise to manage workflow to match client needs, risk control and maximize cross selling potential.
WHAT DO YOU NEED TO SUCCEED?
Required Qualifications
- Bachelor's Degree or equivalent
- Minimum 2 years of financial services experience required.
- Minimum 2 years of credit experience required.
Additional Qualifications
- Good understanding of all products and services applicable to target client segment.
- Good knowledge of commercial credit policies and procedures, and bank operations policies and procedures.
- Demonstrated sales and marketing abilities.
- Good credit analysis and accounting skills.
- Capable of working well independently and in teams.
- Has the ability to work autonomously in making sound business decisions and exercises appropriate level of authority commensurate with experience and responsibility.
- Strong interpersonal, verbal, and written communication skills.
- Strong demonstrated sales and marketing abilities including cross selling skills.
- Superior client relationship skills.
- Good understanding of commercial credit policies and procedures.
- General knowledge of Bank credit products and underwriting standards required to identify credit opportunities with clients and initiate the credit transaction.
- Sound credit analysis and accounting skills.
- Must be able to work autonomously in making sound business decisions and exercising appropriate level of authority commensurate with experience and responsibility.
- Must be capable of working well independently and in teams.
- Strong interpersonal, verbal, and written communication skills.
WHAT'S IN IT FOR YOU?
Compensation
Starting base salary: $87,027 - $138,965 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our Benefits and Perks.
About us
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
See all 82+ Customer Service Management at City National Bank jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Management at City National Bank roles.
Get Access To All JobsTips for Finding Customer Service Management Jobs at City National Bank Jobs
Align Your Credentials to Banking Leadership Standards
City National Bank's customer service management roles typically require demonstrated experience overseeing client-facing teams in a regulated financial environment. Document any supervisory experience, compliance training, or relationship banking exposure before you apply, as these signal readiness for the role.
Target Roles That Fit Specialty Occupation Requirements
For H-1B sponsorship, your role must qualify as a specialty occupation requiring a degree in a specific field. Customer Service Management positions at banks often qualify when they emphasize financial analysis, business administration, or operations management, so review job postings carefully for degree language before applying.
Search Open Roles Through Migrate Mate
City National Bank posts Customer Service Management openings across multiple markets. Use Migrate Mate to filter for current openings at City National Bank that align with your visa type, so you're applying to roles where sponsorship pathways are already established.
Ask About LCA Filing Before Accepting an Offer
Before signing an offer, confirm your hiring manager has looped in HR on the Labor Condition Application timeline. DOL certification of the LCA must precede your H-1B petition, and delays in initiating this step can push your start date back significantly.
Understand How F-1 OPT Bridges to H-1B at Banks
If you're on F-1 OPT, City National Bank can bring you on board and then file an H-1B on your behalf during the April cap season. STEM OPT extensions can provide up to 24 additional months of coverage if your degree qualifies, giving you runway while the petition is pending.
Prepare for PERM If You're Targeting Permanent Residency
City National Bank sponsors EB-2 and EB-3 green cards for management-level roles. PERM requires your employer to run a supervised recruitment process through DOL before filing, a process that can take over a year, so raise your long-term sponsorship goals early in the negotiation stage.
Customer Service Management at City National Bank jobs are hiring across the US. Find yours.
Find Customer Service Management at City National Bank JobsFrequently Asked Questions
Does City National Bank sponsor H-1B visas for Customer Service Managements?
Yes, City National Bank sponsors H-1B visas for Customer Service Management roles. These positions typically qualify as specialty occupations when they require a bachelor's degree or higher in business administration, finance, or a related field. Sponsorship is handled through City National Bank's HR and legal teams, and the process begins after an offer is extended. Confirming the sponsorship scope during the offer stage is important before you accept.
How do I apply for Customer Service Management jobs at City National Bank?
You can apply directly through City National Bank's careers portal, where Customer Service Management roles are posted by location and business unit. Migrate Mate also lists open roles at City National Bank filtered by visa sponsorship eligibility, which helps you identify positions where the bank has an active sponsorship track record. Tailor your application to highlight team leadership, client relationship management, and any regulated financial services experience.
Which visa types does City National Bank commonly use for Customer Service Management roles?
City National Bank sponsors a range of visa types for this function, including H-1B, F-1 OPT and CPT, TN for Canadian and Mexican nationals in qualifying management categories, J-1 for exchange visitors, and employment-based Green Cards through the EB-2 and EB-3 preference categories for longer-tenured employees. The visa type used depends on your nationality, educational background, and whether you're already in the U.S.
What qualifications does City National Bank expect for Customer Service Management roles?
City National Bank typically looks for candidates with a bachelor's degree in business, finance, or a related discipline, combined with direct experience managing customer-facing teams in a banking or financial services setting. Familiarity with compliance requirements, CRM systems, and high-net-worth client service models strengthens your application. For visa sponsorship purposes, having a clearly defined degree-to-role match matters, since H-1B specialty occupation classification depends on that alignment.
How do I navigate the visa filing timeline for a Customer Service Management role at City National Bank?
H-1B cap-subject petitions can only be filed once per year, with USCIS accepting registrations in March for an October 1 start date. If you're on F-1 OPT, your employer needs to file before your OPT expires to maintain your work authorization. For TN visas, processing can happen at the border or through USCIS and is faster than H-1B. Raising your timeline with HR early in the hiring process prevents gaps between your offer date and your authorized start date.
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