Customer Service Management Jobs at Safeway with Visa Sponsorship
Safeway hires Customer Service Management professionals across its retail locations nationwide, and the company has a track record of supporting international candidates through visa sponsorship. If you're targeting a management role in a high-volume retail environment, Safeway is worth pursuing.
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Get Access To All JobsINTRODUCTION
Responsible for leading the Drive Up & Go online selection process to ensure on time and accurate order execution. Must be able to train shoppers on the Drive Up & Go equipment, proper shopping of perishable items, customer service and to follow company procedures and guidelines.
ROLE AND RESPONSIBILITIES
- Supervise team of Drive Up & Go employees
- Possess strong customer service skills. Assisting E-commerce shoppers with proper substitutions, handling problems and answering customers questions.
- Support Store Management in effective management and coaching of Drive Up & Go employees
- Manage shopper productivity, out of stocks, on time tilling and speed of order getting to customers car.
- Provide timely reporting and information to Store Management to allow for proactive decision making and continuous process improvement.
- Selecting and collating of product for online grocery orders.
- Checking perishable products for pull dates, quality perishables, proper temperature of perishable items, and proper bagging of items to assure product is not damaged while in transit.
- Perform all site workbench functions on a daily basis and maintain necessary paperwork.
- Perform periodic shopper audits to ensure procedural follow through.
- Help customers while on the sales floor.
- Ensures compliance with Company rules and regulations by all department personnel.
BASIC QUALIFICATIONS
- Strong customer service skills
- Possess good leadership skills and the ability to influence the work of others. Must be able to motivate and work through others to achieve desired results.
- Possess good communication skills, both verbal and written.
- Strong teamwork and interpersonal skills with the ability to communicate effectively with management teams.
- Basic computer skills required, basic skills with Microsoft Office Suite (excel, word, and outlook) are highly desirable.
- Understand and possess a good understanding of customer satisfaction with an end goal of creating a wonderful experience for the albertsons.com customer.
- Ability to stand, walk, bend, stoop, reach and move rapidly for extended periods of time.
- Ability to lift and maneuver objects of various dimensions and weights up to approximately fifty pounds.
- Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe, and thorough completion of work activities. Possess ability to concentrate and deal with frequent interruptions.
- Willingness to work independently in a fast-paced environment.
PHYSICAL ENVIRONMENT
Pay Transparency:
Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay, paid holidays*, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis.
- For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).
INTRODUCTION
Responsible for leading the Drive Up & Go online selection process to ensure on time and accurate order execution. Must be able to train shoppers on the Drive Up & Go equipment, proper shopping of perishable items, customer service and to follow company procedures and guidelines.
ROLE AND RESPONSIBILITIES
- Supervise team of Drive Up & Go employees
- Possess strong customer service skills. Assisting E-commerce shoppers with proper substitutions, handling problems and answering customers questions.
- Support Store Management in effective management and coaching of Drive Up & Go employees
- Manage shopper productivity, out of stocks, on time tilling and speed of order getting to customers car.
- Provide timely reporting and information to Store Management to allow for proactive decision making and continuous process improvement.
- Selecting and collating of product for online grocery orders.
- Checking perishable products for pull dates, quality perishables, proper temperature of perishable items, and proper bagging of items to assure product is not damaged while in transit.
- Perform all site workbench functions on a daily basis and maintain necessary paperwork.
- Perform periodic shopper audits to ensure procedural follow through.
- Help customers while on the sales floor.
- Ensures compliance with Company rules and regulations by all department personnel.
BASIC QUALIFICATIONS
- Strong customer service skills
- Possess good leadership skills and the ability to influence the work of others. Must be able to motivate and work through others to achieve desired results.
- Possess good communication skills, both verbal and written.
- Strong teamwork and interpersonal skills with the ability to communicate effectively with management teams.
- Basic computer skills required, basic skills with Microsoft Office Suite (excel, word, and outlook) are highly desirable.
- Understand and possess a good understanding of customer satisfaction with an end goal of creating a wonderful experience for the albertsons.com customer.
- Ability to stand, walk, bend, stoop, reach and move rapidly for extended periods of time.
- Ability to lift and maneuver objects of various dimensions and weights up to approximately fifty pounds.
- Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe, and thorough completion of work activities. Possess ability to concentrate and deal with frequent interruptions.
- Willingness to work independently in a fast-paced environment.
PHYSICAL ENVIRONMENT
Pay Transparency:
Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay, paid holidays*, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis.
- For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).
See all 71+ Customer Service Management at Safeway jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Management at Safeway roles.
Get Access To All JobsTips for Finding Customer Service Management Jobs at Safeway Jobs
Align your resume to retail operations language
Safeway's Customer Service Management roles prioritize floor operations, team scheduling, and loss prevention oversight. Frame your experience around measurable outcomes like team size managed, shift coverage, and customer resolution processes rather than generic management duties.
Confirm your visa type fits retail sponsorship
Large grocery retailers like Safeway commonly sponsor H-1B, TN, and F-1 OPT for management functions, but CPT authorization requires active enrollment. Verify your current status is compatible with a full-time salaried management position before applying.
Target store-level and district postings separately
Safeway posts Customer Service Management openings at both individual store and district levels, which carry different FLSA classifications and sponsorship workflows. District-level roles are more likely to trigger employer-initiated PERM filings if you're pursuing a Green Card pathway.
Raise sponsorship early in recruiter conversations
Safeway's HR teams handle sponsorship through corporate channels, not individual store managers. Ask during your first recruiter screen whether the specific role has been approved for visa sponsorship so you don't lose weeks in a pipeline that can't proceed.
Use Migrate Mate to filter confirmed sponsoring locations
Safeway's sponsorship activity varies by region and role level. Search Migrate Mate to identify which Customer Service Management postings at Safeway are tied to active sponsorship history, so you're applying where a precedent already exists.
Prepare for a longer offer-to-filing timeline in retail
Retail employers often operate on seasonal hiring cycles. If your H-1B requires an October 1 start under cap timing, work backward from the April lottery window and confirm your offer letter and LCA are in place at least 60 days before USCIS filing opens.
Customer Service Management at Safeway jobs are hiring across the US. Find yours.
Find Customer Service Management at Safeway JobsFrequently Asked Questions
Does Safeway sponsor H-1B visas for Customer Service Managements?
Yes, Safeway sponsors H-1B visas for Customer Service Management roles, though sponsorship is handled centrally through corporate HR rather than at the store level. Not every open posting will be approved for sponsorship, so confirming eligibility with the recruiter early in the process saves time. Sponsorship availability can also vary by region and seniority of the role.
How do I apply for Customer Service Management jobs at Safeway?
Applications go through Safeway's careers portal or through job boards that aggregate their postings. If you need visa sponsorship, Migrate Mate is the most direct way to browse Safeway's Customer Service Management openings filtered by sponsorship history. After applying, expect an initial recruiter screen where you should confirm sponsorship eligibility before the process advances.
Which visa types does Safeway commonly sponsor for Customer Service Management roles?
Safeway has sponsored H-1B, EB-2, EB-3, TN, F-1 OPT, F-1 CPT, and J-1 visas for Customer Service Management functions. The H-1B and Green Card pathways through EB-2 or EB-3 are most common for permanent placements. TN is an option for Canadian and Mexican nationals in qualifying management classifications. F-1 OPT is frequently used for recent graduates entering management training programs.
What qualifications does Safeway expect for Customer Service Management candidates?
Safeway typically looks for candidates with direct retail or grocery supervisory experience, strong scheduling and team coordination skills, and comfort managing high customer-volume environments. A bachelor's degree in business, operations, or a related field supports visa sponsorship eligibility under specialty occupation standards. Experience with inventory systems, loss prevention, and OSHA compliance is frequently listed in job descriptions for these roles.
How do I understand the timeline for visa filing once I receive a Safeway offer?
The timeline depends on your visa category. For H-1B cap-subject filings, USCIS registration opens in March and an October 1 start date applies, so offers need to be finalized well in advance. For TN status, Canadian nationals can often begin within weeks of receiving the offer. For PERM-based Green Card sponsorship, DOL processing adds significant lead time, often 12 months or more before an I-140 can be filed.
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