Customer Service Management Jobs at Slalom with Visa Sponsorship
Slalom hires Customer Service Management professionals to lead client-facing delivery and service strategy across its consulting practices. The company has a consistent record of sponsoring work visas for this function, supporting candidates across multiple visa categories from initial authorization through long-term residency pathways.
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Get Access To All JobsINTRODUCTION
Candidates can live within commutable distance to any Slalom office in the US. We have a hybrid and flexible environment.
Amazon Connect Consultant
Who You’ll Work With
As a modern technology company, our Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients. We have passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems. We surround our technologists with interesting challenges, innovative minds, and emerging technologies. Our Amazon Connect experts excel in driving customer transformation through the development of commercial strategies, distinctive experiences, and the application of digital technologies. This role offers an exciting opportunity to work on diverse sales pursuits and projects, ranging from contact center migrations to the integration of advanced AI-driven capabilities. We are seeking a passionate Amazon Connect Consultant or Senior Consultant to join our team.
What You’ll Do
- Provide Amazon Connect technical and functional expertise to sales teams, project teams, and customers.
- Participate and support business development discussions and opportunities to help identify the needs of Slalom customers, with the ability to architect and recommend optimal solutions to solve those needs.
- Lead the implementation of Contact Center Transformation solutions that meet business requirements, leveraging Amazon Connect and other AWS services.
- Develop implementation estimates and plans for all phases of the delivery lifecycle, including development, testing, training, deployment, and post-production support.
- Support the development of Amazon Connect case studies, demos, and training materials.
- Oversee preparation of technical documentation, including architecture diagrams, deployment guides, and user manuals.
- Lead training and support to client teams as needed.
- Serve as a trusted advisor to clients, providing expert guidance on contact center best practices, industry trends, and AWS capabilities.
- Work closely with cross-functional teams, including developers, architects, project managers, and business stakeholders, to deliver integrated solutions that align with client goals and objectives.
What You’ll Bring
- Experience in designing, implementing, and supporting complex contact center solutions, with extensive hands-on experience with Amazon Connect, AWS services (e.g., Lex, Lambda, S3, DynamoDB, CloudFormation), and related technologies.
- 3+ years of consulting experience, and/or equivalent experience working with stakeholders to understand and achieve business goals.
- Strong understanding of contact center concepts and technologies, such as IVR, ACD, call routing, quality and workforce management.
- Subject matter expertise of common service metrics and how to assist customers in understanding the importance of/defining their own KPIs.
- Excellent problem-solving skills and ability to troubleshoot complex technical issues.
- Effective communication skills with the ability to articulate technical concepts to both technical and non-technical audiences.
- Active AWS certifications or ability to achieve relevant certifications upon hire.
- Proficiency in programming/scripting languages, such as Python, JavaScript, or Java.
- Familiarity with Salesforce Service Cloud and/or ServiceNow.
- Excellent business and interpersonal skills that can be used to step into any industry and support the identification of real business needs.
- Experience in leading and/or supporting conversations at all levels of the company (e.g., C-suite, VP, Directors, Managers, Supervisors, and agents).
- Strong oral and written communication skills; including, presenting, meeting facilitation, and problem-solving skills.
- Capable of leading and/or supporting workshops or meetings virtually or in person.
- Skilled at being a team player with experience on large scale/enterprise implementations with multiple workstreams.
About us
Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.
Compensation And Benefits
Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.
East Bay, San Francisco, Silicon Valley
Slalom is committed to fair and equitable compensation practices. For this role, we are hiring at the following levels and salary ranges:
- Consultant: $114,000-$177,000
- Senior Consultant: $131,000-$203,000
San Diego, Los Angeles, Orange County, Seattle, Houston, New Jersey, New York City, Westchester, Boston, Washington DC:
- Consultant: $105,000-$162,000
- Senior Consultant: $120-$186,000
All other locations:
- Consultant: $96,000-$149,000
- Senior Consultant: $110,000-$171,000
EEO and Accommodations
Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.
We are accepting applications until 12/8, or until the position is filled.
INTRODUCTION
Candidates can live within commutable distance to any Slalom office in the US. We have a hybrid and flexible environment.
Amazon Connect Consultant
Who You’ll Work With
As a modern technology company, our Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients. We have passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems. We surround our technologists with interesting challenges, innovative minds, and emerging technologies. Our Amazon Connect experts excel in driving customer transformation through the development of commercial strategies, distinctive experiences, and the application of digital technologies. This role offers an exciting opportunity to work on diverse sales pursuits and projects, ranging from contact center migrations to the integration of advanced AI-driven capabilities. We are seeking a passionate Amazon Connect Consultant or Senior Consultant to join our team.
What You’ll Do
- Provide Amazon Connect technical and functional expertise to sales teams, project teams, and customers.
- Participate and support business development discussions and opportunities to help identify the needs of Slalom customers, with the ability to architect and recommend optimal solutions to solve those needs.
- Lead the implementation of Contact Center Transformation solutions that meet business requirements, leveraging Amazon Connect and other AWS services.
- Develop implementation estimates and plans for all phases of the delivery lifecycle, including development, testing, training, deployment, and post-production support.
- Support the development of Amazon Connect case studies, demos, and training materials.
- Oversee preparation of technical documentation, including architecture diagrams, deployment guides, and user manuals.
- Lead training and support to client teams as needed.
- Serve as a trusted advisor to clients, providing expert guidance on contact center best practices, industry trends, and AWS capabilities.
- Work closely with cross-functional teams, including developers, architects, project managers, and business stakeholders, to deliver integrated solutions that align with client goals and objectives.
What You’ll Bring
- Experience in designing, implementing, and supporting complex contact center solutions, with extensive hands-on experience with Amazon Connect, AWS services (e.g., Lex, Lambda, S3, DynamoDB, CloudFormation), and related technologies.
- 3+ years of consulting experience, and/or equivalent experience working with stakeholders to understand and achieve business goals.
- Strong understanding of contact center concepts and technologies, such as IVR, ACD, call routing, quality and workforce management.
- Subject matter expertise of common service metrics and how to assist customers in understanding the importance of/defining their own KPIs.
- Excellent problem-solving skills and ability to troubleshoot complex technical issues.
- Effective communication skills with the ability to articulate technical concepts to both technical and non-technical audiences.
- Active AWS certifications or ability to achieve relevant certifications upon hire.
- Proficiency in programming/scripting languages, such as Python, JavaScript, or Java.
- Familiarity with Salesforce Service Cloud and/or ServiceNow.
- Excellent business and interpersonal skills that can be used to step into any industry and support the identification of real business needs.
- Experience in leading and/or supporting conversations at all levels of the company (e.g., C-suite, VP, Directors, Managers, Supervisors, and agents).
- Strong oral and written communication skills; including, presenting, meeting facilitation, and problem-solving skills.
- Capable of leading and/or supporting workshops or meetings virtually or in person.
- Skilled at being a team player with experience on large scale/enterprise implementations with multiple workstreams.
About us
Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.
Compensation And Benefits
Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.
East Bay, San Francisco, Silicon Valley
Slalom is committed to fair and equitable compensation practices. For this role, we are hiring at the following levels and salary ranges:
- Consultant: $114,000-$177,000
- Senior Consultant: $131,000-$203,000
San Diego, Los Angeles, Orange County, Seattle, Houston, New Jersey, New York City, Westchester, Boston, Washington DC:
- Consultant: $105,000-$162,000
- Senior Consultant: $120-$186,000
All other locations:
- Consultant: $96,000-$149,000
- Senior Consultant: $110,000-$171,000
EEO and Accommodations
Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.
We are accepting applications until 12/8, or until the position is filled.
See all 38+ Customer Service Management at Slalom jobs
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Get Access To All JobsTips for Finding Customer Service Management Jobs at Slalom Jobs
Frame your credentials around consulting deliverables
Slalom evaluates Customer Service Management candidates on client outcome metrics, not just team size managed. Quantify service improvements, escalation resolution rates, and cross-functional project results before applying, consulting firms weight these over tenure alone.
Target Slalom's market-specific service verticals
Slalom structures hiring around regional market units tied to specific industry verticals. Identify which markets are actively building customer experience practices, then apply directly to those locations rather than submitting a single general application.
Clarify your visa category before the offer stage
Slalom sponsors several visa types for this function. Knowing whether you qualify for E-3, TN, or H-1B before interviews lets you address sponsorship logistics proactively, which reduces delays between offer and filing and signals you understand the process.
Use Migrate Mate to find open Customer Service Management roles at Slalom
Slalom's open roles across visa-eligible categories are easier to track when filtered by sponsorship type. Migrate Mate lets you browse Slalom's active Customer Service Management listings filtered by the visa categories they support, so you apply to roles already confirmed for your situation.
Understand how PERM timing affects long-term planning
If Slalom sponsors you on H-1B and you want a Green Card pathway through EB-2 or EB-3, PERM labor certification typically takes 12 to 18 months before USCIS filing. Raising this in later-stage interviews, not during the offer call, keeps negotiations clean.
Prepare for a skills-based interview structure
Slalom's consulting interview process for Customer Service Management roles often includes scenario-based assessments tied to client delivery and change management. Prepare examples that demonstrate cross-organizational service design, not just departmental oversight, to align with how Slalom structures client engagements.
Customer Service Management at Slalom jobs are hiring across the US. Find yours.
Find Customer Service Management at Slalom JobsFrequently Asked Questions
Does Slalom sponsor H-1B visas for Customer Service Managements?
Yes, Slalom sponsors H-1B visas for Customer Service Management roles. The H-1B requires the position to qualify as a specialty occupation, which means demonstrating that the role requires a bachelor's degree or higher in a specific field. For Customer Service Management in a consulting context, relevant degrees in business administration, operations management, or a related discipline typically satisfy this requirement. USCIS makes the final specialty occupation determination.
Which visa types are commonly used for Customer Service Management roles at Slalom?
Slalom sponsors multiple visa categories for this function, including H-1B, E-3 for Australian citizens, TN for Canadian and Mexican nationals under the USMCA, and F-1 OPT and CPT for eligible students. For candidates pursuing permanent residence, Slalom also has a track record with EB-2 and EB-3 Green Card sponsorship. The right category depends on your nationality, degree, and career stage.
What qualifications does Slalom expect for Customer Service Management roles?
Slalom typically looks for candidates with a bachelor's degree in business, operations, or a related field, combined with demonstrated experience managing client-facing service functions. In a consulting environment, experience designing or improving customer service processes for external clients carries more weight than internal management experience alone. Proficiency with service management frameworks and tools commonly used in enterprise consulting engagements strengthens your profile considerably.
How do I apply for Customer Service Management jobs at Slalom?
You can browse Slalom's Customer Service Management openings filtered by visa sponsorship type on Migrate Mate, which surfaces roles already confirmed for work authorization support. When applying, tailor your resume to reflect consulting-specific outcomes rather than general management experience. Slalom's hiring process for this function typically includes a recruiter screen, a competency-based interview, and a case or scenario assessment before an offer is extended.
How do I plan my timeline if Slalom sponsors my H-1B for a Customer Service Management role?
H-1B cap-subject petitions are filed once annually, with USCIS opening the registration window in March for an October 1 start date. If you're on F-1 OPT, your employer can file a cap-gap extension to bridge the gap if your OPT expires before October 1. Confirm your current status expiration date early in the offer process so Slalom's immigration team has enough lead time to file without gaps in your work authorization.
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