Customer Service Management Jobs at Nordstrom with Visa Sponsorship
Nordstrom hires Customer Service Management professionals across its stores, contact centers, and digital operations, covering roles from team leads to department managers. The company has an established track record of sponsoring work visas for qualified candidates in this function, making it a realistic target for international job seekers.
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Get Access To All JobsINTRODUCTION
Are you obsessed with redefining the landscape of retail operations? Do you want to be part of a company revolutionizing modern retailing? Since 1901, Nordstrom has been committed to providing customers with the best possible service and experience in fashion. We have a relentless drive to exceed customer expectations. We continue to grow and evolve to remain the best in the eyes of our customers. Our goal is to be the best fashion retailer in a digitally connected world. Be a change leader at Nordstrom.
Nordstrom is seeking a Sr Manager of Program Management to help lead a transformation of our Store Fulfillment operations. This leadership role owns the creation, delivery, validation, and scaling of new business capabilities that will enhance end-to-end fulfillment performance. This role also serves as a strategic partner to Product & Technology, Store Operations, Digital, Supply Chain, Transportation, and others to define solutions, align roadmaps, and deploy deliverables that deliver breakthrough improvements in on-time performance, productivity, cost-per-order, accuracy, rejects and cancels.
As the Sr Manager of Program Management, you will oversee a team of senior leaders and guide them in turning operational realities into actionable product requirements and capabilities that will enable store teams to execute every order with speed, quality, and reliability through streamlined processes and intelligent systems that drive exceptional customer satisfaction and operational efficiency. This role owns the integrated portfolio strategy, governance, prioritization, operating cadence, and coaching/development of the team—ensuring programs deliver measurable impact and land with durable adoption by developing training materials to support enablement across ~400 store locations. Additionally, you will lead and mentor your team, cultivating a culture of innovation, continuous improvement, and operational excellence.
Initially, your primary focus will be on designing a three-year roadmap to transform store fulfillment operations through intuitive, system-guided technologies that reduce steps, decisions, and tools while enhancing team member experiences. In this leadership role, you will develop a portfolio of capability workstreams, shape roadmaps with product and technology partners, leverage AI and advanced technologies to drive program performance, and collaborate across partner teams to align strategies. In the next 2-3 years focus will shift from process and tool simplification to transformative automated and predictive capabilities that drive consistent customer outcomes, reduce defects, improve resiliency during peak periods, and materially improve the employee experience.
A day in the life…
- Transformation Strategy: Develop and articulate a clear transformation roadmap aligned with enterprise goals and fulfillment strategy. Create, own and drive program metrics and inform stakeholders how the KPIs contribute to the performance of the team, program, and company. Identify and prioritize initiatives across stores, digital channels, merchandising, supply chain, and customer experience.
- Build and Scale New Capabilities: Lead end-to-end capability delivery with Product and Technology teams from strategy and roadmap alignment through requirements, UAT/pilots, rollout, and scaled deployment. Collaborate with Product and Technology teams to deploy enabling technologies to transform operations and deliver orchestration capabilities for operations leaders in stores. Champion data-driven decision making and performance management frameworks.
- Automation & Modernization: Lead efforts to reduce disparate store tools in a single cohesive experience. Design and implement role-based guided workflows that reduce manual decisions and provide “in-workflow” support with SOPs and contextual guidance. Identify and pilot high-value use cases for AI-based exception prediction, next best action guidance, issue triage, and visualizations to identify and resolve bottlenecks.
- Cross-Functional Collaboration: Serve as the strategic lead for the store-fulfillment transformation team with Product & Technology, Store Operations, Digital, Supply Chain, and Transportation partners. Work closely with the National Director and performance program team to stabilize friction points to deliver in year value, while designing and building solutions for tomorrow.
- Change Management: Lead the change journey, engaging and equipping frontline teams and leaders with the tools and training for successful adoption. Build a culture of agility, experimentation, and continuous improvement.
BASIC QUALIFICATIONS
- 9+ years of related experience in omnichannel retail operations, store operations, supply chain, last-mile, or equivalent
- Ability to collaborate with Product, Technology, UX, and Business partners to solve impactful problems across multiple initiatives, with an understanding of AI-driven solutions. Convert business realities into actionable requirements that engineering teams can build against, ensuring solutions deliver measurable store impact.
- Proven track record delivering large-scale transformation programs. Experience re-designing workflows across multiple sites in a retail, supply chain, or consumer-facing environment to improve the employee experience while rooted in a strong understanding of retail operating models, omnichannel strategies, or store and supply chain operations.
- Experience leading modernization involving: AI-driven decisioning / exception prediction, agentic workflows or automation with human-in-the-loop controls, RFID or inventory confidence programs, or event-driven workflow orchestration and operational telemetry
- Proven ability to lead cross functional programmatic and field teams in breaking down complex problems, identify root causes, and develop data-driven solutions aligned with business goals. Able to deliver scalable solutions that offer near term value while engaging Product and Technology teams to design durable long-term solutions.
- Knowledge of omnichannel, retail, and supply chain trends and strategies, while looking both inside and out of industry for opportunities to deliver new experiences. Strategic agility to accurately anticipate future trends and consequences; able to envision and articulate possibilities and develop breakthrough strategies and tactical plans.
- Strong desire for continuous process improvement, experience with LEAN principles, and a passion for driving efficiency with demonstrated examples of leveraging AI.
- Strong analytical capability in defining metrics, data measurements, and reporting needs to inform compelling business cases tied to outcomes.
- Strong leadership abilities with a track record of developing organizational talent.
- Your toolkit includes proficiency in project management, program planning, analytics, and reporting tools (Excel, Jira, Confluence, Aha!, Tableau, Looker, Power BI, etc.); SQL experience a plus
PREFERRED QUALIFICATIONS
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
LOCATION
1600 7th Avenue, Seattle, Washington 98101
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.
© 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Nordstrom keeps job postings open for at least one day after the posting date.
PAY RANGE DETAILS
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
$131,500.00 - $210,500.00 Annual
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf
JOB DETAILS
Job category
Date posted
04/16/2026
End posting date
Position type
Job ID
R-829686
Salary range
$131,500.00 - $210,500.00
INTRODUCTION
Are you obsessed with redefining the landscape of retail operations? Do you want to be part of a company revolutionizing modern retailing? Since 1901, Nordstrom has been committed to providing customers with the best possible service and experience in fashion. We have a relentless drive to exceed customer expectations. We continue to grow and evolve to remain the best in the eyes of our customers. Our goal is to be the best fashion retailer in a digitally connected world. Be a change leader at Nordstrom.
Nordstrom is seeking a Sr Manager of Program Management to help lead a transformation of our Store Fulfillment operations. This leadership role owns the creation, delivery, validation, and scaling of new business capabilities that will enhance end-to-end fulfillment performance. This role also serves as a strategic partner to Product & Technology, Store Operations, Digital, Supply Chain, Transportation, and others to define solutions, align roadmaps, and deploy deliverables that deliver breakthrough improvements in on-time performance, productivity, cost-per-order, accuracy, rejects and cancels.
As the Sr Manager of Program Management, you will oversee a team of senior leaders and guide them in turning operational realities into actionable product requirements and capabilities that will enable store teams to execute every order with speed, quality, and reliability through streamlined processes and intelligent systems that drive exceptional customer satisfaction and operational efficiency. This role owns the integrated portfolio strategy, governance, prioritization, operating cadence, and coaching/development of the team—ensuring programs deliver measurable impact and land with durable adoption by developing training materials to support enablement across ~400 store locations. Additionally, you will lead and mentor your team, cultivating a culture of innovation, continuous improvement, and operational excellence.
Initially, your primary focus will be on designing a three-year roadmap to transform store fulfillment operations through intuitive, system-guided technologies that reduce steps, decisions, and tools while enhancing team member experiences. In this leadership role, you will develop a portfolio of capability workstreams, shape roadmaps with product and technology partners, leverage AI and advanced technologies to drive program performance, and collaborate across partner teams to align strategies. In the next 2-3 years focus will shift from process and tool simplification to transformative automated and predictive capabilities that drive consistent customer outcomes, reduce defects, improve resiliency during peak periods, and materially improve the employee experience.
A day in the life…
- Transformation Strategy: Develop and articulate a clear transformation roadmap aligned with enterprise goals and fulfillment strategy. Create, own and drive program metrics and inform stakeholders how the KPIs contribute to the performance of the team, program, and company. Identify and prioritize initiatives across stores, digital channels, merchandising, supply chain, and customer experience.
- Build and Scale New Capabilities: Lead end-to-end capability delivery with Product and Technology teams from strategy and roadmap alignment through requirements, UAT/pilots, rollout, and scaled deployment. Collaborate with Product and Technology teams to deploy enabling technologies to transform operations and deliver orchestration capabilities for operations leaders in stores. Champion data-driven decision making and performance management frameworks.
- Automation & Modernization: Lead efforts to reduce disparate store tools in a single cohesive experience. Design and implement role-based guided workflows that reduce manual decisions and provide “in-workflow” support with SOPs and contextual guidance. Identify and pilot high-value use cases for AI-based exception prediction, next best action guidance, issue triage, and visualizations to identify and resolve bottlenecks.
- Cross-Functional Collaboration: Serve as the strategic lead for the store-fulfillment transformation team with Product & Technology, Store Operations, Digital, Supply Chain, and Transportation partners. Work closely with the National Director and performance program team to stabilize friction points to deliver in year value, while designing and building solutions for tomorrow.
- Change Management: Lead the change journey, engaging and equipping frontline teams and leaders with the tools and training for successful adoption. Build a culture of agility, experimentation, and continuous improvement.
BASIC QUALIFICATIONS
- 9+ years of related experience in omnichannel retail operations, store operations, supply chain, last-mile, or equivalent
- Ability to collaborate with Product, Technology, UX, and Business partners to solve impactful problems across multiple initiatives, with an understanding of AI-driven solutions. Convert business realities into actionable requirements that engineering teams can build against, ensuring solutions deliver measurable store impact.
- Proven track record delivering large-scale transformation programs. Experience re-designing workflows across multiple sites in a retail, supply chain, or consumer-facing environment to improve the employee experience while rooted in a strong understanding of retail operating models, omnichannel strategies, or store and supply chain operations.
- Experience leading modernization involving: AI-driven decisioning / exception prediction, agentic workflows or automation with human-in-the-loop controls, RFID or inventory confidence programs, or event-driven workflow orchestration and operational telemetry
- Proven ability to lead cross functional programmatic and field teams in breaking down complex problems, identify root causes, and develop data-driven solutions aligned with business goals. Able to deliver scalable solutions that offer near term value while engaging Product and Technology teams to design durable long-term solutions.
- Knowledge of omnichannel, retail, and supply chain trends and strategies, while looking both inside and out of industry for opportunities to deliver new experiences. Strategic agility to accurately anticipate future trends and consequences; able to envision and articulate possibilities and develop breakthrough strategies and tactical plans.
- Strong desire for continuous process improvement, experience with LEAN principles, and a passion for driving efficiency with demonstrated examples of leveraging AI.
- Strong analytical capability in defining metrics, data measurements, and reporting needs to inform compelling business cases tied to outcomes.
- Strong leadership abilities with a track record of developing organizational talent.
- Your toolkit includes proficiency in project management, program planning, analytics, and reporting tools (Excel, Jira, Confluence, Aha!, Tableau, Looker, Power BI, etc.); SQL experience a plus
PREFERRED QUALIFICATIONS
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
LOCATION
1600 7th Avenue, Seattle, Washington 98101
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.
© 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Nordstrom keeps job postings open for at least one day after the posting date.
PAY RANGE DETAILS
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
$131,500.00 - $210,500.00 Annual
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf
JOB DETAILS
Job category
Date posted
04/16/2026
End posting date
Position type
Job ID
R-829686
Salary range
$131,500.00 - $210,500.00
See all 108+ Customer Service Management at Nordstrom jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Management at Nordstrom roles.
Get Access To All JobsTips for Finding Customer Service Management Jobs at Nordstrom Jobs
Frame Your Experience Around Measurable Outcomes
Nordstrom evaluates Customer Service Management candidates on team performance metrics, retention rates, and service scores. Before applying, document specific results you drove, because vague leadership claims won't clear their structured interview process.
Target Store Director and Regional Postings Separately
Nordstrom fills Customer Service Management roles at both the store level and regional operations level, and sponsorship decisions often sit with different hiring managers. Applying to both tracks improves your chances without duplicating effort on a single pipeline.
Understand Which Visa Fits Your Background
Nordstrom sponsors multiple visa categories for this function. If you're on F-1 OPT, confirm your STEM extension eligibility early. TN works if you're Canadian or Mexican. For longer-term roles, ask the recruiter directly whether the position qualifies for H-1B or Green Card support.
Raise Sponsorship Before the Offer Stage
Nordstrom's retail hiring moves quickly, and sponsorship decisions involve HR, legal, and the hiring manager. Bring up your visa status in the second interview round so the team has time to confirm sponsorship feasibility before extending a written offer.
Use Migrate Mate to Filter Verified Sponsoring Roles
Not every Customer Service Management listing at Nordstrom will explicitly mention visa sponsorship. Use Migrate Mate to browse roles filtered by sponsor history and visa type so you're only spending time on positions where sponsorship is a realistic outcome.
Prepare Your Credentials for PERM If Green Card Is the Goal
For EB-2 or EB-3 sponsorship, Nordstrom's legal team will need to run a PERM labor certification through DOL before filing your immigrant petition. Gather foreign degree evaluations, employment records, and reference letters well before the process starts, since PERM timelines can stretch beyond a year.
Customer Service Management at Nordstrom jobs are hiring across the US. Find yours.
Find Customer Service Management at Nordstrom JobsFrequently Asked Questions
Does Nordstrom sponsor H-1B visas for Customer Service Managements?
Yes, Nordstrom sponsors H-1B visas for Customer Service Management roles where the position qualifies as a specialty occupation requiring a relevant bachelor's degree or higher. Not every store-level role will meet that threshold, so confirming the specific job's eligibility with the recruiter early in the process is the most practical step before investing time in interviews.
How do I apply for Customer Service Management jobs at Nordstrom?
Applications go through Nordstrom's careers portal. Search by department or location, and filter for management-level roles in customer experience or service operations. Migrate Mate also lists Nordstrom's Customer Service Management openings filtered by visa sponsorship eligibility, which helps you prioritize roles where international candidates have a realistic path to an offer.
Which visa types does Nordstrom commonly use for Customer Service Management roles?
Nordstrom has sponsored H-1B, F-1 OPT, F-1 CPT, TN, and Green Card pathways including EB-2 and EB-3 for candidates in this function. F-1 OPT is common for recent graduates entering junior management tracks, while H-1B and Green Card sponsorship typically apply to mid-level and senior Customer Service Management positions that require specialized expertise.
What qualifications does Nordstrom expect for Customer Service Management roles?
Nordstrom typically looks for candidates with experience managing service teams in a retail or omnichannel environment, familiarity with customer satisfaction metrics, and demonstrated coaching or development experience. A bachelor's degree in business, communications, or a related field strengthens your profile, particularly for roles where H-1B sponsorship is involved, since those require a qualifying specialty occupation credential.
How do I navigate the visa timeline when pursuing a Customer Service Management role at Nordstrom?
Timeline depends heavily on which visa applies to your situation. F-1 OPT authorization can be confirmed within weeks. H-1B petitions must be filed by April 1 for an October 1 start, so roles you're pursuing in the fall or winter may not activate until the following fiscal year. For Green Card sponsorship through PERM, DOL processing alone can take 12 to 18 months, making it a longer-term track that runs parallel to your employment rather than before it starts.
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