Customer Service Management Jobs at Hilton with Visa Sponsorship

INTRODUCTION

After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. Waldorf Astoria New York is seeking an In-Room Dining Order Taker to unveil a new era of luxury which embodies the spirit of New York City.

With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.

ROLE AND RESPONSIBILITIES

An Order Taker is responsible for answering telephones and taking guest food and beverage orders in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

As an In-Room Dining Order Taker, you will be responsible for answering telephones and taking guest food and beverage orders, playing a key role in ensuring that every guest’s in-room dining experience reflects the luxury and excellence we strive for as we work toward achieving Forbes 5-Star recognition. This role requires delivering personalized service with a focus on attention to detail, anticipating guest needs, and ensuring every aspect of the order process is executed flawlessly. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Answer In-Room Dining telephones with poise and professionalism, responding to guest requests in a timely, friendly, and efficient manner while providing an exceptional in-room dining experience.
• Demonstrate thorough knowledge of the menu, ensuring you provide thoughtful recommendations that would enhance the guest’s dining experience by considering their preferences and needs.
• Make personalized recommendations for food and beverage items, ensuring that each guest's meal is curated to complement their tastes and preferences, creating an exceptional in-room dining experience.
• Take guest food and beverage orders with accuracy and attentiveness, inputting them promptly into the point-of-sale system, ensuring no detail is overlooked.
• Reconcile checks upon order delivery, ensuring accuracy with check totals, gratuity disbursement, and managing the cash drawer and house bank in strict accordance with established accounting guidelines.

The rate of pay for this role is $29.9647 - $39.9529 and is based on applicable and specialized experience.

BASIC QUALIFICATIONS

We are looking for an In-Room Dining Order Taker who is passionate about delivering exceptional in-room dining service that aligns with our goal of achieving Forbes 5-Star recognition. This role requires an individual who is committed to providing thoughtful, personalized dining experiences that exceed guest expectations. Your attention to detail, ability to anticipate guest needs, and proactive approach will help elevate the guest experience to the highest level, ensuring each order is handled with the utmost care and precision. You will take pride in ensuring that every guest’s in-room dining experience reflects our luxury service ethos, creating a memorable, refined experience that exceeds expectations.

The ideal candidate will possess the following qualifications:

• A passion for delivering next-level service, with a focus on creating a personalized, luxurious dining experience for each guest.
• Prior experience in a luxury hotel or similar environment is strongly preferred, with a solid understanding of the level of service and attention to detail required for Forbes 5-Star aspirations.
• Food and Beverage experience is preferred, particularly in providing excellent in-room dining service.
• Previous experience in a similar role is preferred, with a proven ability to manage guest orders with accuracy and attention to detail.
• Must possess a valid alcohol awareness certification (e.g., TIPS, ServSafe Alcohol) and Food Handler Card prior to being offered the position.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• A keen eye for detail and a commitment to providing thoughtful recommendations that enhance the guest’s dining experience.
• Excellent communication and interpersonal skills, with the ability to engage guests and team members in a friendly, professional, and approachable manner.
• A proactive attitude, anticipating and responding to guest needs with precision and care.
• Strong organizational skills, with the ability to manage multiple tasks while maintaining a focus on guest satisfaction.
• A commitment to upholding luxury service standards, ensuring that every guest interaction and order is executed to perfection.

VALUES

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

WHAT WILL IT BE LIKE TO WORK FOR HILTON?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

THE BENEFITS

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment.