Guest Services Agent Jobs at Hilton with Visa Sponsorship
Hilton hires Guest Services Agents across its U.S. properties to manage front desk operations, guest relations, and check-in and check-out processes. For international candidates, Hilton has a track record of sponsoring work visas for hospitality roles, making it a realistic target if you're pursuing U.S. employment in this field.
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Get Access To All JobsINTRODUCTION
The scenic Hilton Waikoloa Village is looking for a Guest Service Agent, Vacation Ownership at Ocean Tower.
62 acres of Hawaiian Paradise on Hawaii’s Big Island. Located on the sunny, scenic Kohala Coast, our oceanfront resort offers a taste of the island life full of culture, poolside relaxation, and a chance to meet marine wildlife up close.
Our Team Members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities and our Go Hilton travel discount program. In addition, we offer free meals during shifts and free parking onsite.
ROLE AND RESPONSIBILITIES
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
- Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
- Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
- Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Receive, input, retrieve and relay messages to guests
BASIC QUALIFICATIONS
The ideal candidate will have:
- Minimum six months of customer service experience
- Proficiency with computer systems
- Schedule flexibility that includes morning, evening, overnight shifts, weekends and holidays
SHIFT PATTERN: Open Availability (am, pm, overnight) includes weekends and holidays
HOURLY WAGE: $24.98 to $27.75
PREFERRED QUALIFICATIONS
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
THE BENEFITS
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
WHAT WILL IT BE LIKE TO WORK FOR HILTON?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
INTRODUCTION
The scenic Hilton Waikoloa Village is looking for a Guest Service Agent, Vacation Ownership at Ocean Tower.
62 acres of Hawaiian Paradise on Hawaii’s Big Island. Located on the sunny, scenic Kohala Coast, our oceanfront resort offers a taste of the island life full of culture, poolside relaxation, and a chance to meet marine wildlife up close.
Our Team Members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities and our Go Hilton travel discount program. In addition, we offer free meals during shifts and free parking onsite.
ROLE AND RESPONSIBILITIES
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
- Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
- Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
- Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Receive, input, retrieve and relay messages to guests
BASIC QUALIFICATIONS
The ideal candidate will have:
- Minimum six months of customer service experience
- Proficiency with computer systems
- Schedule flexibility that includes morning, evening, overnight shifts, weekends and holidays
SHIFT PATTERN: Open Availability (am, pm, overnight) includes weekends and holidays
HOURLY WAGE: $24.98 to $27.75
PREFERRED QUALIFICATIONS
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
THE BENEFITS
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
WHAT WILL IT BE LIKE TO WORK FOR HILTON?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
See all 48+ Guest Services Agent at Hilton jobs
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Get Access To All JobsTips for Finding Guest Services Agent Jobs at Hilton Jobs
Get Your Hospitality Credentials in Order
Front desk roles at Hilton require demonstrated customer service experience, and many hiring managers expect familiarity with property management systems like Opera. Document prior hotel or hospitality experience clearly on your resume before applying, using U.S. resume formatting rather than a CV.
Target Hilton Properties in High-Demand Markets
Hilton's sponsorship activity for Guest Services Agents tends to concentrate in markets with strong tourism demand and labor shortages. Focus your applications on resort destinations and major convention cities, where properties have more consistent hiring cycles and greater need to fill front-of-house roles year-round.
Understand the H-2B Visa Before Your Interview
Guest Services Agent sponsorship at Hilton most commonly involves the H-2B nonimmigrant visa, which is tied to seasonal or temporary employment. Know that H-2B status is employer-specific and location-specific, so accepting a transfer to a different property may require a new petition.
Confirm the Property's Petitioning Timeline Early
H-2B petitions must be filed with USCIS well in advance of your intended start date, and the program operates under a statutory annual cap. Ask the hiring contact early in the process which season they're petitioning for, so you're not caught waiting for a cap that's already been reached.
Browse Open Roles Using Migrate Mate
Identifying which Hilton properties are actively hiring Guest Services Agents with sponsorship available can be time-consuming. Use Migrate Mate to filter verified open roles by visa type so you're applying only where sponsorship has already been confirmed, not guessing from generic job boards.
Follow Up After Offer on I-9 and E-Verify Steps
Once you receive a conditional offer, Hilton will run you through E-Verify as part of federal employment eligibility verification. Have your work authorization documents ready before your first day, because any I-9 discrepancy can delay your start date or create complications with your visa status.
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Find Guest Services Agent at Hilton JobsFrequently Asked Questions
Does Hilton sponsor H-1B visas for Guest Services Agents?
H-1B sponsorship for Guest Services Agent roles at Hilton is not standard practice. The H-1B is reserved for specialty occupations requiring at least a bachelor's degree in a specific field, and front desk roles generally do not meet that threshold. Hilton's sponsorship for this role type has historically involved the H-2B visa for temporary or seasonal hospitality work instead.
Which visa types are commonly used for Guest Services Agent roles at Hilton?
The H-2B nonimmigrant visa is the primary sponsorship pathway for Guest Services Agent positions at Hilton. It covers temporary non-agricultural workers in hospitality roles and is suitable for seasonal hotel staffing. Candidates who already hold a valid work visa such as an H-1B or have work authorization through other means may also be considered without requiring a new petition.
What qualifications or experience does Hilton expect for Guest Services Agent positions?
Hilton typically looks for candidates with prior front desk or guest-facing hospitality experience, strong communication skills in English, and comfort working rotating shifts including nights and weekends. Familiarity with hotel property management systems is an advantage. A degree is not required for most Guest Services Agent roles, but prior hotel brand experience, even internationally, strengthens your application.
How do I apply for Guest Services Agent jobs at Hilton?
Apply directly through Hilton's careers portal or through Migrate Mate, which lists open Guest Services Agent roles at Hilton where visa sponsorship has been confirmed. When applying, tailor your resume to highlight guest-facing experience and any familiarity with hotel systems. Properties with active seasonal hiring cycles tend to move quickly, so applying as early as possible in the hiring window improves your odds.
How long does the H-2B sponsorship process take for Hilton hospitality roles?
The H-2B process involves DOL certification before USCIS can adjudicate the petition, and together these steps typically take several months from start to finish. Hilton properties initiating H-2B sponsorship must begin the process well before your intended employment start date. Because the H-2B program has a statutory annual cap, timing your application to align with a property's petitioning cycle is essential to securing a visa number.
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