Customer Success Jobs at Hilton with Visa Sponsorship
Customer Success roles at Hilton span guest relations, account management, and loyalty program support across a global hotel network. Hilton has an established track record of sponsoring work visas for qualified candidates in this function, making it a realistic target if you're navigating the U.S. work authorization process.
See All Customer Success at Hilton JobsOverview
Showing 5 of 17+ Customer Success Jobs at Hilton jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 17+ Customer Success Jobs at Hilton
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Jobs at Hilton.
Get Access To All JobsINTRODUCTION
This is your chance to be part of Marketing team that attracts customers to Hilton through strong storytelling, top-rated rewards, and unique customer experiences and partnerships. As a Senior Manager, US Co-Brand Loyalty & Engagement Strategy and Performance, you will support the team in increasing customer acquisition and retention, generate engagement through multi-channel marketing campaigns, and foster recognition of loyalty benefits. On the US Co-Brand team reporting to the Senior Director of US Co-Brand Acquisitions & Loyalty Strategy, you will increase Hilton's customer growth through strategically designed partnerships and campaigns that build awareness for our industry award-winning Hilton Honors loyalty program. The team is focused on growing customer acquisition and growing customer spend engagement and retention through Hilton direct channels such as the Hilton Honors mobile app, Hilton.com, Email, and Direct Mail.
ROLE AND RESPONSIBILITIES
What you'll do during a typical day:
- Develop and manage spend forecasts and marketing budgets, partnering with strategic analytics, finance and the American Express teams to achieve annual spend goals.
- Drive development of co-brand loyalty and engagement business objectives and garner support across the Hilton enterprise, including working with leadership in Technology, Finance, Hotel Operations, and Brand.
- Demonstrate card-member loyalty and engagement intelligence and develop data-based insights to evolve the team's shared understanding of card members, develop compelling offers, and optimize engagement performance.
How you'll collaborate with others:
- Partner with American Express engagement and loyalty teams to identify and achieve new opportunities to drive member spend and retention.
- Work cross-functionally with Marketing, Analytics, Finance, Legal, and external partners to ensure alignment and activation of loyalty and engagement initiatives.
- Collaborate with Product and Technology teams to deliver scalable loyalty and engagement solutions.
Projects you'll take ownership of:
- Drive efforts to activate and optimize existing customer spend engagement and portfolio revenue.
- Collaborate with a cross-functional team to develop and drive the loyalty strategy and spend offers, including partnering with the marketing and channel SME's to develop a test & learn roadmap, and execute all marketing campaigns.
BASIC QUALIFICATIONS
You have these minimum qualifications:
- Seven (7) years of professional experience
- Two (2) years of credit card experience
- Two (2) years of loyalty experience
- Proficient in forecasting and data analysis
- Experience working across customer channels, including website, mobile apps, email
- Up to 25% of travel
PREFERRED QUALIFICATIONS
It would be useful if you have:
- Ten (10) years of hospitality, financial services, travel, or similar industry experience
BENEFITS
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what's next
- Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
LOCATION
This role is based at one of our corporate offices in McLean, VA or Dallas, TX.
JOIN AN AWARD-WINNING WORKPLACE CULTURE
At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.
INTRODUCTION
This is your chance to be part of Marketing team that attracts customers to Hilton through strong storytelling, top-rated rewards, and unique customer experiences and partnerships. As a Senior Manager, US Co-Brand Loyalty & Engagement Strategy and Performance, you will support the team in increasing customer acquisition and retention, generate engagement through multi-channel marketing campaigns, and foster recognition of loyalty benefits. On the US Co-Brand team reporting to the Senior Director of US Co-Brand Acquisitions & Loyalty Strategy, you will increase Hilton's customer growth through strategically designed partnerships and campaigns that build awareness for our industry award-winning Hilton Honors loyalty program. The team is focused on growing customer acquisition and growing customer spend engagement and retention through Hilton direct channels such as the Hilton Honors mobile app, Hilton.com, Email, and Direct Mail.
ROLE AND RESPONSIBILITIES
What you'll do during a typical day:
- Develop and manage spend forecasts and marketing budgets, partnering with strategic analytics, finance and the American Express teams to achieve annual spend goals.
- Drive development of co-brand loyalty and engagement business objectives and garner support across the Hilton enterprise, including working with leadership in Technology, Finance, Hotel Operations, and Brand.
- Demonstrate card-member loyalty and engagement intelligence and develop data-based insights to evolve the team's shared understanding of card members, develop compelling offers, and optimize engagement performance.
How you'll collaborate with others:
- Partner with American Express engagement and loyalty teams to identify and achieve new opportunities to drive member spend and retention.
- Work cross-functionally with Marketing, Analytics, Finance, Legal, and external partners to ensure alignment and activation of loyalty and engagement initiatives.
- Collaborate with Product and Technology teams to deliver scalable loyalty and engagement solutions.
Projects you'll take ownership of:
- Drive efforts to activate and optimize existing customer spend engagement and portfolio revenue.
- Collaborate with a cross-functional team to develop and drive the loyalty strategy and spend offers, including partnering with the marketing and channel SME's to develop a test & learn roadmap, and execute all marketing campaigns.
BASIC QUALIFICATIONS
You have these minimum qualifications:
- Seven (7) years of professional experience
- Two (2) years of credit card experience
- Two (2) years of loyalty experience
- Proficient in forecasting and data analysis
- Experience working across customer channels, including website, mobile apps, email
- Up to 25% of travel
PREFERRED QUALIFICATIONS
It would be useful if you have:
- Ten (10) years of hospitality, financial services, travel, or similar industry experience
BENEFITS
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what's next
- Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
LOCATION
This role is based at one of our corporate offices in McLean, VA or Dallas, TX.
JOIN AN AWARD-WINNING WORKPLACE CULTURE
At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.
See all 17+ Customer Success at Hilton jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success at Hilton roles.
Get Access To All JobsTips for Finding Customer Success Jobs at Hilton Jobs
Tailor your resume to hospitality metrics
Hilton's Customer Success hiring teams look for measurable guest satisfaction outcomes, not just CRM experience. Frame your resume around Net Promoter Scores, retention rates, or loyalty program engagement to align with how Hilton evaluates this function.
Target roles tied to enterprise accounts
Hilton staffs Customer Success managers across its corporate travel and group sales divisions, which tend to have more structured sponsorship pipelines than property-level roles. Prioritize postings under Hilton's commercial or B2B segments when you're searching.
Understand how H-2B fits your situation
Hilton uses the H-2B visa for some Customer Success and hospitality support roles, but H-2B is seasonal and subject to a congressionally set annual cap. Confirm with your recruiter early whether the role qualifies and which filing window applies to your start date.
Ask about sponsorship before the offer stage
Hilton's HR teams process a high volume of applications. Raising visa sponsorship during the recruiter screening call, not after you've cleared multiple rounds, prevents late-stage complications and confirms the role's budget includes sponsorship costs.
Verify your work authorization status is documented cleanly
Hilton participates in E-Verify, so any gap or inconsistency in your employment authorization history will surface immediately at onboarding. Review your I-94 record and any prior EAD or visa documentation before your offer is finalized.
Use Migrate Mate to filter Hilton openings by visa type
Hilton posts Customer Success roles across multiple platforms, but not all listings flag sponsorship availability. Migrate Mate lets you filter Hilton's active openings specifically by visa sponsorship eligibility, saving you from applying to roles that won't support your status.
Customer Success at Hilton jobs are hiring across the US. Find yours.
Find Customer Success at Hilton JobsFrequently Asked Questions
Does Hilton sponsor H-1B visas for Customer Success?
Hilton has sponsored H-1B visas for roles across its corporate and commercial divisions, and Customer Success positions that require specialized skills in CRM systems, account strategy, or loyalty program management can qualify as specialty occupations under USCIS standards. Whether a specific role qualifies depends on the degree requirements listed in the job description, so review those carefully and confirm sponsorship intent with the recruiter early in the process.
How do I apply for Customer Success jobs at Hilton?
Applications go through Hilton's careers portal at jobs.hilton.com, where roles are listed by team and location. Customer Success positions appear under commercial, sales, and owner relations categories depending on the division. Migrate Mate also aggregates Hilton's sponsorship-eligible openings in one place, which makes it easier to identify which listings are actively open to visa sponsorship before you invest time in a full application.
Which visa types does Hilton commonly use for Customer Success roles?
Hilton has used both H-1B and H-2B visa categories for Customer Success and guest-facing support roles, depending on the nature and duration of the position. H-1B applies to specialty occupation roles requiring a bachelor's degree or equivalent. H-2B is used for temporary, non-agricultural positions and is subject to an annual cap set by Congress. The right category depends on the specific role's duties, degree requirements, and whether it's a permanent or seasonal hire.
What qualifications does Hilton expect for Customer Success roles?
Hilton typically looks for candidates with a bachelor's degree in business, hospitality management, or a related field, combined with direct experience in account management, guest relations, or B2B customer success. Proficiency in CRM platforms and a track record of managing client portfolios or loyalty accounts strengthens your candidacy significantly. For roles supporting enterprise or group travel clients, prior experience in hospitality or travel industry accounts is a clear differentiator in the screening process.
How do I navigate the visa filing timeline for a Hilton Customer Success offer?
If your role qualifies for H-1B sponsorship, Hilton would need to file your petition during the USCIS annual cap registration window, which typically opens in March for an October 1 start date. That timeline means you and Hilton need to align on sponsorship intent well before the registration period opens. For H-2B roles, the filing timeline is tied to your start date and the applicable cap period, so ask your recruiter which filing window your position targets as soon as an offer is in discussion.
See which Customer Success at Hilton employers are hiring and sponsoring visas right now.
Search Customer Success at Hilton Jobs