Customer Service Jobs at Hilton with Visa Sponsorship
Hilton's Customer Service roles span front desk, guest relations, and reservations across hundreds of U.S. properties. For international candidates, Hilton has a documented track record of sponsoring visas for this function, making it one of the more accessible hospitality employers for workers seeking U.S. sponsorship.
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Get Access To All JobsINTRODUCTION
The Washington Hilton is looking to expand their Events and Catering team with an Events and Catering Administrative Assistant. Located less than 2 miles away from The White House and National Mall, our 118,000 square feet of event space is carefully laid out over three floors. Highlights include a pillarless ballroom with rigging for lights, a private lounge with luxury seating, and an outdoor courtyard area complete with a firepit.
ROLE AND RESPONSIBILITIES
As an Administrative Assistant, you would be responsible for providing administrative and clerical support to the Events and Catering Department in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Specifically, you would be responsible for performing the following tasks to the highest standards:
- Perform word-processing, typing, e-mailing, data-entry, filing, faxing, copying, processing mail, other general office tasks as required
- Assist and respond to client/colleague requests in a timely, friendly and efficient manner
- File creation, organization and management
- Answer telephones, perform email correspondence (via Outlook)
- Make travel/transportation arrangements
- Creation and execution of amenity requests
- Creation and distribution of BEOs (Banquet Event Orders)
- Perform other general office duties and assist with special projects, as needed
BASIC QUALIFICATIONS
The ideal candidate has recent experience in Hospitality, is an expert in Microsoft Office, and has experience working with Banquet Event Orders.
PREFERRED QUALIFICATIONS
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
SHIFT PATTERN
9:00 AM - 5:30 PM - Monday-Friday
PAY RATE
$25.22
THE BENEFITS
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportive parental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
WHAT WILL IT BE LIKE TO WORK FOR HILTON?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
INTRODUCTION
The Washington Hilton is looking to expand their Events and Catering team with an Events and Catering Administrative Assistant. Located less than 2 miles away from The White House and National Mall, our 118,000 square feet of event space is carefully laid out over three floors. Highlights include a pillarless ballroom with rigging for lights, a private lounge with luxury seating, and an outdoor courtyard area complete with a firepit.
ROLE AND RESPONSIBILITIES
As an Administrative Assistant, you would be responsible for providing administrative and clerical support to the Events and Catering Department in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Specifically, you would be responsible for performing the following tasks to the highest standards:
- Perform word-processing, typing, e-mailing, data-entry, filing, faxing, copying, processing mail, other general office tasks as required
- Assist and respond to client/colleague requests in a timely, friendly and efficient manner
- File creation, organization and management
- Answer telephones, perform email correspondence (via Outlook)
- Make travel/transportation arrangements
- Creation and execution of amenity requests
- Creation and distribution of BEOs (Banquet Event Orders)
- Perform other general office duties and assist with special projects, as needed
BASIC QUALIFICATIONS
The ideal candidate has recent experience in Hospitality, is an expert in Microsoft Office, and has experience working with Banquet Event Orders.
PREFERRED QUALIFICATIONS
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
SHIFT PATTERN
9:00 AM - 5:30 PM - Monday-Friday
PAY RATE
$25.22
THE BENEFITS
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportive parental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
WHAT WILL IT BE LIKE TO WORK FOR HILTON?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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Get Access To All JobsTips for Finding Customer Service Jobs at Hilton Jobs
Tailor your resume to Hilton's service standards
Hilton screens Customer Service candidates for brand-aligned language around guest satisfaction and problem resolution. Mirror the phrasing in their job postings, referencing experience with high-volume hospitality environments rather than generic customer support roles.
Target properties with high seasonal demand
Hilton properties in resort destinations and major convention cities ramp up hiring for seasonal and extended stays. These locations are most likely to pursue H-2B sponsorship, so focus your applications on properties in those markets rather than urban business hotels.
Understand H-2B's seasonal filing window
H-2B petitions for peak-season roles must be filed months in advance due to the annual cap. If a Hilton property is hiring for summer or winter seasons, confirm the sponsorship timeline early, since missing DOL or USCIS filing deadlines means waiting a full cycle.
Confirm sponsorship intent before investing in applications
Not every Hilton property handles sponsorship the same way. Corporate-managed locations are more likely to have established HR processes for visa filings. Ask directly during initial recruiter contact whether the specific property has sponsored H-2B workers before.
Use Migrate Mate to find open Customer Service roles at Hilton
Filtering by sponsorship history saves time when targeting Hilton locations actively hiring international workers. Migrate Mate lets you browse open Customer Service positions at Hilton and identify which roles align with visa sponsorship, narrowing your search before you apply.
Prepare your documents before the offer stage
Hilton's HR teams move quickly once a hire decision is made. Have your passport, any prior U.S. entry records, and employment verification from past hospitality roles ready to hand over immediately, so the sponsorship filing process isn't delayed waiting on your end.
Customer Service at Hilton jobs are hiring across the US. Find yours.
Find Customer Service at Hilton JobsFrequently Asked Questions
Does Hilton sponsor H-1B visas for Customer Service?
H-1B sponsorship is uncommon for Customer Service roles at Hilton. H-1B visas require a specialty occupation tied to at least a bachelor's degree in a specific field, and most front desk, guest relations, or reservations positions don't meet that threshold. Hilton's Customer Service sponsorship activity is concentrated in the H-2B category, which covers temporary nonagricultural workers in seasonal hospitality roles.
What visa types does Hilton commonly sponsor for Customer Service roles?
H-2B is the primary visa type Hilton uses for Customer Service sponsorship. It's designed for temporary positions tied to seasonal or peak-demand periods, which maps directly to how many Hilton properties staff up. The H-2B program requires DOL certification and is subject to an annual cap, so timing your application around a property's filing cycle matters.
What qualifications does Hilton expect for Customer Service positions?
Most Hilton Customer Service roles require prior experience in a guest-facing hospitality environment, strong English communication skills, and the ability to manage high-volume interactions. Roles like front desk agent or guest services associate often prefer candidates with experience using property management systems. Fluency in a second language is an asset, particularly at resort and international gateway properties.
How do I apply for Customer Service jobs at Hilton?
You can search and apply for Hilton Customer Service roles directly through Hilton's careers site or through Migrate Mate, which filters open positions by sponsorship history so you can focus on roles where international candidates have a realistic path. Before applying, confirm whether the specific property has sponsored visa workers before, since sponsorship decisions are often made at the property level, not corporate-wide.
How do I plan my timeline around Hilton's H-2B sponsorship process?
H-2B sponsorship involves multiple steps: DOL temporary labor certification, USCIS petition filing, and consular processing. The full process can take several months, and petitions for cap-subject H-2B visas must be filed during specific USCIS filing windows. If you're targeting a summer season role, discussions with the hiring property should begin no later than the preceding fall to stay ahead of filing deadlines.
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