Customer Service Management Jobs at Lam Research with Visa Sponsorship

Requisition ID 198403
Date posted 04/22/2026
Work Location Model On-site
Work Location Boise-ID
Work Country United States

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you’ll make

Join Lam as a Business Operations Analyst, where you'll spearhead process improvement initiatives. With your systems knowledge and business process acumen, you expertly collect and analyze data, evaluate processes, develop metrics, and identify root causes with data-driven indicators for future improvements. Organizing cross-functional project teams, you communicate team progress and survey best practices, showcasing your commitment to operational excellence at Lam.

This role contributes to field operational effectiveness by providing accurate reporting, actionable insights, and process support. The Field Operations Analyst I works on routine to moderately complex assignments and helps enable better decision-making across field operations. Success in this role is measured by accuracy, timeliness, responsiveness, and ability to identify meaningful operational insights.

What you’ll do

The Field Operations Analyst 4 supports field service and operations teams through data analysis, reporting, process coordination, and operational insight generation. This role helps drive execution by tracking key performance indicators, supporting planning activities, improving data quality, and identifying opportunities to enhance field productivity, service delivery, and operational efficiency. Working under general supervision, the analyst partners with cross-functional stakeholders including Field Service, Operations, Finance, Supply Chain, and Business Systems to provide timely and accurate reporting, support decision-making, and help standardize operational processes.

Working Relationships

This position regularly interacts with:

• Field Service Managers
• Regional or site operations teams
• Finance
• Supply Chain / Logistics
• Business Systems / IT
• Program or project managers
• Service leadership

Typical Deliverables

• Weekly and monthly KPI dashboards
• Labor utilization and productivity reports
• Open action and operational issue tracking
• Forecasting and planning support files
• Business review presentation materials
• Data quality audits and exception reporting
• Process documentation and reporting guides

Physical Demands / Work Environment

Primarily works in an office or hybrid office environment with extended periods of computer and analytical work. May require limited travel to support field locations, business meetings, or operational reviews.

Who we’re looking for

Key Responsibilities

• Support day-to-day field operations through collection, analysis, and reporting of operational data.
• Responsible for account forecasting process for Spares (+ other) and Service (QxR & Proforma), accountable for accuracy of forecast.
• Responsible for DFS forecast and execution to plan via RBO ops. (Hours, Spending, UT/Abs, and Hiring/HC).
• Ensures forecast is updated to reflect material changes within the quarter, and communicates impact and business drivers.
• Ensures effective operational processes for both execution and profitability of service and spares agreements. (e.g. CMO, MSA credits, etc..).
• Install and Warranty performance against account and company objectives (Spending vs. ISR, Cycle Time, Perf. To commit).
• DFS planning (capability and sizing) and execution against FSE/FPE objectives for NPI and PRH.
• Prepare recurring and ad hoc reports related to service performance, labor utilization, response times, inventory, contract execution, productivity, and other business metrics.
• Monitor key performance indicators and highlight trends, issues, risks, and opportunities to field leadership.
• Assist in development and maintenance of dashboards, scorecards, and reporting tools for operational visibility.
• Analyze data from multiple systems to identify gaps in execution, process inefficiencies, and opportunities for improvement.
• Support forecasting, planning, and headcount/productivity analysis for field operations.
• Partner with field managers and cross-functional teams to improve reporting accuracy, business processes, and data integrity.
• Help standardize operational metrics, definitions, and reporting practices across the organization.
• Assist with creation and maintenance of process documentation, business procedures, and reporting guidelines.
• Support root cause analysis related to operational performance, customer service metrics, or execution challenges.
• Participate in continuous improvement initiatives aimed at increasing field efficiency, service quality, and customer satisfaction.
• Provide analytical support for business reviews, operating reviews, and leadership presentations.
• Ensure data and reporting activities are completed accurately, on time, and in alignment with company policies and business requirements.

Minimum Qualifications

• Bachelor’s degree in Business, Operations, Finance, Industrial Engineering, Data Analytics, or a related field; or equivalent combination of education and experience.
• 0–2 years of experience in an analyst, operations, service business, finance, or reporting-related role.
• Experience working with data, reports, spreadsheets, and business performance metrics.
• Proficiency in Microsoft Excel, including formulas, pivot tables, charts, and data analysis functions.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to organize work, manage multiple priorities, and meet deadlines in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to work effectively with cross-functional teams and stakeholders.
• Basic understanding of operational processes and performance measurement.

Preferred Qualifications

• Experience supporting field service, service operations, manufacturing operations, or semiconductor equipment businesses.
• Experience with reporting and visualization tools such as Power BI, Tableau, or similar platforms.
• Familiarity with ERP, CRM, or service management systems such as SAP, Salesforce, or equivalent tools.
• Experience with data validation, process mapping, and continuous improvement methods.
• Exposure to forecasting, capacity planning, workforce planning, or business operations analysis.
• Basic knowledge of SQL or other data querying tools is a plus.
• Experience creating presentations and executive summaries for business reviews.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

Our Perks and Benefits

At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.