Customer Service Management Jobs at Apple with Visa Sponsorship

The Worldwide Product Configuration Management (WPCM) Change Analyst partners with a range of multi-functional teams to support production readiness for all Apple and Beats hardware products. WPCM Change Analysts have three primary focus areas: product lifecycle management (PLM) change analysis, configuration management, and general product administrative support. Analysts work in a dynamic environment, supporting multiple product categories at different development stages. We are often engaged to help solve and analyze, providing short- and long-term solutions that consider impact to other teams and tools. We are passionate about the value of an efficient and adaptable change management system, and are committed to working collaboratively with our key team members to implement processes that improve the quality of Apple products!

Description

Analysts are responsible for processing and validating engineering change forms in Apple’s PLM system. Each change form requires analysis to ensure it follows company policy, providing timely and concise feedback to the originator when needed. Analysts also serve in a support role to other teams: we are the first line of support for PLM customers, providing general training on PLM, policies and procedures, and influencing teams to meet program documentation release milestones.

Responsibilities

• Manage and communicate the project plan related to documentation release milestones to critical stakeholders.
• Build and manage top-level SKU configurations as defined by Product Marketing.
• Regularly participate in and drive cross-functional meetings related to each project.
• Engage and support in-region teams responsible for global production readiness.
• Occasionally provide off-hours support during high-volume periods.

Minimum Qualifications

3+ years of directly relevant industry experience

Prior experience with PLM software is required

Preferred Qualifications

• Expertise in documentation control and change management best practices.
• Excellent attention to detail, problem solving and communication skills.
• Outstanding time management: can easily multi-task and prioritize; looks ahead to manage known day-to-day tasks in order to support unforeseeable needs that may arise.
• Motivated to proactively seek out answers, independently utilizing resources.
• Embraces and promotes change within an organization to adapt with evolving business needs; drives administrative requirements vital to facilitate change.
• Experience with ERP tool.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $114,800 and $191,200, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.