Customer Service Management Jobs at Apple with Visa Sponsorship

INTRODUCTION

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries.

Apple’s Wellness team directly impacts the employee experience every day by providing care and support through top-notch onsite fitness and wellness services to Apple employees. We are looking for someone who is passionate about delivering high quality and purposeful programs. As a Wellness Operations Specialist, you'll be responsible for program development and oversight of the day-to-day operations of the onsite Fitness Center and Wellness offerings. In this role, you will partner with the global Benefits and Wellness teams, as well as local site leadership and support teams.

DESCRIPTION

Apple’s Wellness Operations Specialist is action oriented and thrives in a fast-paced environment. They are proactive with a team-oriented collaborative nature to complete deliverables and achieve goals and milestones; works closely with direct management and colleagues to streamline processes, engage in continuous improvements and resolve issues. They are the kind of person that is eager, ready to “roll up their sleeves”, and is willing to do whatever is needed to keep things moving forward. They enjoy building solid working relationships with peers, cross functional teams, and partners.

Responsibilities

• Oversight for Seattle Wellness organization and operations; respond to site requests and critical issues
• Support the management of operational contract staff and vendors; inclusive of recruiting, interviewing, on-boarding, and scheduling
• Coordinate daily facility operations with facilities teams and vendors, including routine walk throughs, facility projects, and work order management
• Liaison between departments and stakeholders
• Assist with fitness class program schedules, studios, and instructors
• Financial management: Collaborate with operations team on operational budget, inventory, and purchases for planning, forecasting, and accruals, monthly spend reconciliation, review and pay invoices, and manage purchase requisitions
• Support implementation global outreach programs including mental health, stress management, fitness challenges, health education and nutrition
• Facilitate onsite EAP, massage, health screenings, and vaccination programs
• Present Wellness/Fitness offerings for Seattle leadership meetings and employee service orientations
• Point of contact for Wellness/Fitness offerings questions, inquiries, and feedback from team members
• Support additional Benefits and Wellness projects as needed

MINIMUM QUALIFICATIONS

• 5+ years in a relevant operational and facilities related role with excellent customer service record
• Strong verbal and written communication skills
• Manages time efficiently, demonstrates ability to multi-task and adapts swiftly to prioritizing and shifting tasks in fast-paced environment
• Must be comfortable and display a professional demeanor when collaborating with all levels of the organization and working cross-functionally on a variety of projects
• Excellent organization skills, acute attention to detail, ability to handle multiple tasks
• Extremely responsive and upbeat with eagerness to grow in new areas of development

PREFERRED QUALIFICATIONS

• BA/BS or equivalent experience in operations, fitness facility management, wellness administration, or related field
• Solid customer service, fitness, and facility operational experience and a First Aid/CPR certification is a plus
• Skilled in developing and maintaining excellent working relationships with internal teams, customers, and business units
• Resourceful in shifting seamlessly between a variety of programs and work with minimal direction
• Proven ability to be trustworthy with sensitive and confidential information
• Self-starter who can efficiently function independently and collaboratively
• High level understanding of Apple’s hardware and software solutions
• Ability to troubleshoot and familiarity with tools such as work order management platforms, iWork (Numbers, Keynote, Pages), Quip, Box, Wrike, and MS Office
• Flexibility to work as required to fulfill business needs

PAY & BENEFITS

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $91,600 and $138,200, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.