Customer Service Management Jobs at Genuine Parts Company with Visa Sponsorship
Customer Service Management jobs at Genuine Parts Company span its automotive distribution and NAPA Auto Parts network, with a strong track record of sponsoring international talent for these roles. If you're targeting a customer-facing management position in the automotive parts industry, GPC is an employer worth pursuing.
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Get Access To All JobsSUMMARY
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.
JOB DUTIES:
- Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
- Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
- Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
- May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
- Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
- Orders items to ensure appropriate inventory levels are maintained for customers.
- May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
- Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
- Determines the most cost effective shipping method for customer orders.
- Partners with Account Representatives to ensure customer satisfaction.
- Expedites backorders. May pull inventory and prepare order for shipment to customer.
- May handle customer returns.
- Performs other duties as assigned.
EDUCATION & EXPERIENCE:
Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES:
- Reliability, organization, and attention to detail required.
- Strong communication skills including written, verbal, and listening.
- Ability to multi-task and time management skills required.
- Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
- Product knowledge is preferred.
COMPANY INFORMATION:
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
SUMMARY
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.
JOB DUTIES:
- Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
- Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
- Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
- May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
- Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
- Orders items to ensure appropriate inventory levels are maintained for customers.
- May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
- Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
- Determines the most cost effective shipping method for customer orders.
- Partners with Account Representatives to ensure customer satisfaction.
- Expedites backorders. May pull inventory and prepare order for shipment to customer.
- May handle customer returns.
- Performs other duties as assigned.
EDUCATION & EXPERIENCE:
Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES:
- Reliability, organization, and attention to detail required.
- Strong communication skills including written, verbal, and listening.
- Ability to multi-task and time management skills required.
- Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
- Product knowledge is preferred.
COMPANY INFORMATION:
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
See all Customer Service Management Jobs at Genuine Parts Company
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Management Jobs at Genuine Parts Company.
Get Access To All JobsTips for Finding Customer Service Management Jobs at Genuine Parts Company
Frame your credentials around automotive distribution
Genuine Parts Company operates a large-scale parts distribution network, so tailor your resume to show experience managing customer service teams in logistics, wholesale, or parts supply environments. NAPA Auto Parts store operations experience is a strong differentiator.
Target regional distribution center openings directly
GPC fills many Customer Service Management roles at regional distribution hubs, not just corporate. Search by location, specifically in states with high NAPA Auto Parts density, where hiring timelines tend to move faster than headquarter-level positions.
Confirm OPT or CPT eligibility before applying
If you're on F-1 status, verify that your OPT period covers the expected start date and probationary period at GPC. The 12-month standard OPT window is tight if hiring timelines run long, so apply early and request STEM OPT extension eligibility documentation from your DSO.
Browse open roles through Migrate Mate
Use Migrate Mate to filter Customer Service Management openings at Genuine Parts Company by visa type, so you can identify which roles align with your sponsorship situation before applying directly through GPC's careers portal.
Ask recruiters about LCA filing timelines upfront
For H-1B transfers or new cap-exempt filings, GPC must file a Labor Condition Application with the DOL before USCIS processing begins. Ask the recruiter early whether the offer timeline accounts for LCA certification, which typically takes seven business days under standard processing.
Prepare documentation that supports specialty occupation classification
H-1B approval for a Customer Service Management role depends on demonstrating specialty occupation status. Gather transcripts, certifications in operations or supply chain management, and any documentation showing that a bachelor's degree in a specific field is a standard industry requirement for the role.
Frequently Asked Questions
Does Genuine Parts Company sponsor H-1B visas for Customer Service Managements?
Yes, Genuine Parts Company has a history of sponsoring H-1B visas for management-level roles, including Customer Service Management positions. The key hurdle is qualifying the role as a specialty occupation, which requires demonstrating that the position normally requires at least a bachelor's degree in a specific field. Roles tied to logistics systems, supply chain operations, or technical parts management tend to be stronger candidates for H-1B classification.
How do I apply for Customer Service Management jobs at Genuine Parts Company?
Apply directly through Genuine Parts Company's careers portal at genpt.com or through the NAPA Auto Parts careers page if the role is store or distribution-network based. You can also use Migrate Mate to browse current Customer Service Management openings at GPC filtered by visa sponsorship type, which helps you identify roles aligned with your immigration status before submitting your application.
Which visa types are commonly used for Customer Service Management roles at Genuine Parts Company?
Genuine Parts Company supports several visa pathways for Customer Service Management professionals, including H-1B for specialty occupation hires, TN visas for Canadian and Mexican nationals in qualifying management roles, and F-1 OPT or CPT for recent graduates still within their authorized training period. For long-term employment, GPC has also pursued EB-2 and EB-3 Green Card sponsorship for management talent in its distribution operations.
What qualifications does Genuine Parts Company expect for Customer Service Management roles?
Most Customer Service Management positions at GPC expect a bachelor's degree in business, operations management, or a related field, combined with hands-on experience managing customer service teams in a distribution, wholesale, or parts supply environment. Familiarity with ERP systems used in automotive parts logistics is a frequent requirement. Leadership experience in high-volume, service-level-driven operations carries significant weight in the hiring process.
How do I navigate the visa sponsorship process once I have an offer from Genuine Parts Company?
Once you receive a conditional offer, GPC's HR and legal team will typically initiate the process with a Labor Condition Application filed with the DOL, followed by an I-129 petition submitted to USCIS for H-1B or similar work visa classification. Standard USCIS processing can take three to six months, so clarify with your recruiter whether the role allows for premium processing to accelerate the timeline and plan your start date accordingly.