Customer Service Management Jobs at AbbVie with Visa Sponsorship
Customer Service Management jobs at AbbVie support pharmaceutical and biologic product lines, working across patient services, commercial operations, and access programs. The company has an established immigration infrastructure and sponsors a range of work visas for qualifying candidates in this function.
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Get Access To All JobsCompany Description
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job Description
The Manager, Procurement Management is responsible for managing the entire procurement process, from strategic sourcing to contracting, ensuring detailed execution aligned with category strategic vision. This role focuses on overseeing supplier selection and management, maintaining compliance with procurement policies, and executing tactical processes for supplier diversity and sustainability.
Responsibilities:
- Manage activities from strategic sourcing to contracting, ensuring effective and detailed execution, including alignment with defined category strategic vision.
- Maintain compliance with procurement policy and fulfills business requirements of supplier diversity and sustainability, executing tactical processes to create value.
- Drive supplier management and ensures alignment to SRM strategy as determined by Procurement Lead and Category Managers, fostering a collaborative and innovative approach to supplier interactions.
- Implement risk mitigation plans developed in collaboration with Category Managers, providing tactical input on supplier performance and relaying the identification of procurement risks to safeguard the organization’s interest and maintain operational resilience.
- Maintain excellence in all contract execution activities including source to contract and requisition to pay, owning the implementation of strategies to identify inefficiencies in process design and execution.
- Enable savings and assurance of supply, manage savings leakage across downstream procurement processes.
- Administer continuous improvement projects initiated by the PSC team, embracing and furthering a spirit of adaptability and innovation in procurement operations.
- Lead and nurture a team of Specialists, setting ambitious performance targets, providing tailored coaching, and evaluating team performance.
- Partner with other Procurement leaders and business partners as needed to define skillsets, workforce requirements, capability needs, and long-term organizational staffing goals.
Qualifications
- Bachelor’s degree in Business Administration, Supply Chain Mgmt or related field.
- Minimum of 7 years of experience in procurement, supply chain, or related business or operations function.
- Previous experience managing teams and comprehensive understanding of procurement operations.
- Strong analytical, problem-solving, and leadership skills.
- Knowledge of the pharmaceutical industry is preferred.
Key Stakeholders: Business Leads, Business Partners, Category Leads/Managers, Procurement Leads
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our long-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
Company Description
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job Description
The Manager, Procurement Management is responsible for managing the entire procurement process, from strategic sourcing to contracting, ensuring detailed execution aligned with category strategic vision. This role focuses on overseeing supplier selection and management, maintaining compliance with procurement policies, and executing tactical processes for supplier diversity and sustainability.
Responsibilities:
- Manage activities from strategic sourcing to contracting, ensuring effective and detailed execution, including alignment with defined category strategic vision.
- Maintain compliance with procurement policy and fulfills business requirements of supplier diversity and sustainability, executing tactical processes to create value.
- Drive supplier management and ensures alignment to SRM strategy as determined by Procurement Lead and Category Managers, fostering a collaborative and innovative approach to supplier interactions.
- Implement risk mitigation plans developed in collaboration with Category Managers, providing tactical input on supplier performance and relaying the identification of procurement risks to safeguard the organization’s interest and maintain operational resilience.
- Maintain excellence in all contract execution activities including source to contract and requisition to pay, owning the implementation of strategies to identify inefficiencies in process design and execution.
- Enable savings and assurance of supply, manage savings leakage across downstream procurement processes.
- Administer continuous improvement projects initiated by the PSC team, embracing and furthering a spirit of adaptability and innovation in procurement operations.
- Lead and nurture a team of Specialists, setting ambitious performance targets, providing tailored coaching, and evaluating team performance.
- Partner with other Procurement leaders and business partners as needed to define skillsets, workforce requirements, capability needs, and long-term organizational staffing goals.
Qualifications
- Bachelor’s degree in Business Administration, Supply Chain Mgmt or related field.
- Minimum of 7 years of experience in procurement, supply chain, or related business or operations function.
- Previous experience managing teams and comprehensive understanding of procurement operations.
- Strong analytical, problem-solving, and leadership skills.
- Knowledge of the pharmaceutical industry is preferred.
Key Stakeholders: Business Leads, Business Partners, Category Leads/Managers, Procurement Leads
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our long-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
See all 36+ Customer Service Management Jobs at AbbVie
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Management Jobs at AbbVie.
Get Access To All JobsTips for Finding Customer Service Management Jobs at AbbVie
Align your background with AbbVie's commercial structure
AbbVie's customer service roles often sit within patient access, specialty pharmacy liaisons, or commercial operations teams. Framing your experience around pharmaceutical access programs or healthcare account management signals a direct fit for their sponsorship pipeline.
Verify your visa category matches the role level
AbbVie sponsors multiple visa types for this function, including H-1B, E-3, and TN. Confirm early that your nationality and degree field align with the category you're targeting, since mismatched paperwork can delay or derail an otherwise strong offer.
Research AbbVie's LCA filings on the DOL database
DOL's public Labor Condition Application disclosure data shows prevailing wage levels AbbVie has certified for management roles. Reviewing these filings helps you benchmark your salary expectations before negotiations and confirms active sponsorship activity in your target function.
Target open roles during AbbVie's fiscal planning cycles
Pharmaceutical companies like AbbVie typically backfill and expand customer-facing management teams in Q1 and Q3. Applying during these windows improves your odds of landing an offer with enough lead time for H-1B or PERM filing deadlines.
Use Migrate Mate to surface AbbVie's actively sponsored openings
Filtered job searches save significant time when you're targeting visa sponsorship specifically. Migrate Mate lets you browse Customer Service Management roles at AbbVie filtered by sponsorship type, so you're only applying to positions where your visa pathway is already supported.
Clarify PERM eligibility before accepting a management offer
If your goal is a Green Card through EB-2 or EB-3, confirm with AbbVie's immigration team whether the specific role qualifies for PERM labor certification. Certain customer service management positions involve proprietary pharmaceutical knowledge that can affect the job description used in the application.
Frequently Asked Questions
Does AbbVie sponsor H-1B visas for Customer Service Managements?
Yes, AbbVie sponsors H-1B visas for Customer Service Management roles where the position qualifies as a specialty occupation. Candidates typically need a bachelor's degree or higher in a relevant field such as business, healthcare administration, or a life sciences discipline. AbbVie's internal immigration team manages the H-1B petition process through USCIS, including premium processing where applicable.
How do I apply for Customer Service Management jobs at AbbVie?
You can find and apply for Customer Service Management positions at AbbVie through their careers portal or through Migrate Mate, which filters AbbVie's open roles by visa sponsorship type. When applying, tailor your resume to AbbVie's pharmaceutical and patient access context, since their customer service teams often support specialty drug programs and commercial access initiatives rather than traditional service center functions.
Which visa types does AbbVie commonly sponsor for Customer Service Management roles?
AbbVie sponsors H-1B, H-1B1 visa, E-3 visa, and TN visas for qualifying candidates in this function, as well as F-1 OPT and CPT for students completing relevant programs. For candidates seeking permanent residence, AbbVie also supports EB-2 and EB-3 immigrant visa pathways through the PERM labor certification process filed with the DOL.
What qualifications does AbbVie expect for Customer Service Management positions?
AbbVie typically looks for candidates with experience managing customer-facing teams in pharmaceutical, biotech, or healthcare settings. Familiarity with specialty pharmacy operations, patient access programs, or commercial launch support is a strong differentiator. For visa sponsorship eligibility, the role must qualify as a specialty occupation under USCIS standards, which generally requires a bachelor's degree in a directly related field.
How do I time my application to meet H-1B filing deadlines at AbbVie?
H-1B cap-subject petitions must be filed by April 1 for an October 1 start date, with USCIS registration opening in March. That means you need an offer letter and completed paperwork well before March. Targeting AbbVie's Customer Service Management openings in Q4 of the prior year gives you the runway to get through interviews, negotiate an offer, and allow AbbVie's immigration team to prepare the filing on time.