Customer Service Management Jobs at AbbVie with Visa Sponsorship
Customer Service Management jobs at AbbVie support pharmaceutical and biologic product lines, working across patient services, commercial operations, and access programs. The company has an established immigration infrastructure and sponsors a range of work visas for qualifying candidates in this function.
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About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job Description
The Senior Finance Manager provides financial leadership across the supported legal functions, overseeing planning, reporting, analysis, and decision support. This role is responsible for ensuring accurate and timely consolidation of the Plan, LBEs, and LRP, while also preparing management analysis of actuals vs. benchmark results and supporting financial compliance. In addition, the position tracks and monitors Legal Fee Projections and Settlements, partners with finance and business leaders at all levels, and leads initiatives to improve, streamline, and automate financial processes and procedures.
Responsibilities:
- Lead the Long-Range Plan (LRP), Plan, LBE, and UPD processes to ensure accurate, timely, and well-reasoned financial planning deliverables
- Partner cross-functionally with Legal, Finance, and business leaders to consolidate inputs, support forecasting, and meet corporate calendar deadlines
- Provide thoughtful analysis of key assumptions, variances, and business trends, with clear recommendations for senior management
- Prepare executive-level reporting and presentations for supported business leaders, ensuring information is accurate, concise, actionable, and executive-ready
- Support monthly, quarterly, and annual close and reporting activities, including P&L, headcount, balance sheet, and capital analysis
- Collaborate with Accounting Shared Services and business partners to ensure complete, accurate, and timely financial results and commentary
- Review and approve financial items such as purchase orders and invoices and prepare Requests for Capital Expenditures (RCEs), as needed
- Drive process improvement, system standardization, and reporting enhancements to improve efficiency, accuracy, and consistency
- Provide ad hoc financial analysis and business support to enable informed decision-making
- Work with a high degree of self-motivation and accountability to manage priorities and deliver results
Qualifications:
- Bachelor’s degree in accounting or finance
- Preferred: MBA in Accounting or Finance and/or CPA/CMA
- Preferred: Multi-division experience and knowledge of the financial planning process
- Requires 7-10 years of progressive accounting or finance experience
- Ability and desire to proactively identify and evaluate business problems and opportunities
- Ability to solve business problems through the proactive identification of issues and subsequent collection, analysis and interpretation of relevant data
- Demonstrated problem-solving and analysis within a broad framework of AbbVie’s financial policies (CFMs), and Generally Accepted Accounting Principles
- Excellent verbal and written communication skills
- Preferred: Solid understanding and proficiency in BPC, Workiva, Power BI, Excel, PowerPoint, automation and AI Use Case development
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our long-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
Company Description
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job Description
The Senior Finance Manager provides financial leadership across the supported legal functions, overseeing planning, reporting, analysis, and decision support. This role is responsible for ensuring accurate and timely consolidation of the Plan, LBEs, and LRP, while also preparing management analysis of actuals vs. benchmark results and supporting financial compliance. In addition, the position tracks and monitors Legal Fee Projections and Settlements, partners with finance and business leaders at all levels, and leads initiatives to improve, streamline, and automate financial processes and procedures.
Responsibilities:
- Lead the Long-Range Plan (LRP), Plan, LBE, and UPD processes to ensure accurate, timely, and well-reasoned financial planning deliverables
- Partner cross-functionally with Legal, Finance, and business leaders to consolidate inputs, support forecasting, and meet corporate calendar deadlines
- Provide thoughtful analysis of key assumptions, variances, and business trends, with clear recommendations for senior management
- Prepare executive-level reporting and presentations for supported business leaders, ensuring information is accurate, concise, actionable, and executive-ready
- Support monthly, quarterly, and annual close and reporting activities, including P&L, headcount, balance sheet, and capital analysis
- Collaborate with Accounting Shared Services and business partners to ensure complete, accurate, and timely financial results and commentary
- Review and approve financial items such as purchase orders and invoices and prepare Requests for Capital Expenditures (RCEs), as needed
- Drive process improvement, system standardization, and reporting enhancements to improve efficiency, accuracy, and consistency
- Provide ad hoc financial analysis and business support to enable informed decision-making
- Work with a high degree of self-motivation and accountability to manage priorities and deliver results
Qualifications:
- Bachelor’s degree in accounting or finance
- Preferred: MBA in Accounting or Finance and/or CPA/CMA
- Preferred: Multi-division experience and knowledge of the financial planning process
- Requires 7-10 years of progressive accounting or finance experience
- Ability and desire to proactively identify and evaluate business problems and opportunities
- Ability to solve business problems through the proactive identification of issues and subsequent collection, analysis and interpretation of relevant data
- Demonstrated problem-solving and analysis within a broad framework of AbbVie’s financial policies (CFMs), and Generally Accepted Accounting Principles
- Excellent verbal and written communication skills
- Preferred: Solid understanding and proficiency in BPC, Workiva, Power BI, Excel, PowerPoint, automation and AI Use Case development
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our long-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
See all Customer Service Management Jobs at AbbVie
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Management Jobs at AbbVie.
Get Access To All JobsTips for Finding Customer Service Management Jobs at AbbVie
Align your background with AbbVie's commercial structure
AbbVie's customer service roles often sit within patient access, specialty pharmacy liaisons, or commercial operations teams. Framing your experience around pharmaceutical access programs or healthcare account management signals a direct fit for their sponsorship pipeline.
Verify your visa category matches the role level
AbbVie sponsors multiple visa types for this function, including H-1B, E-3, and TN. Confirm early that your nationality and degree field align with the category you're targeting, since mismatched paperwork can delay or derail an otherwise strong offer.
Research AbbVie's LCA filings on the DOL database
DOL's public Labor Condition Application disclosure data shows prevailing wage levels AbbVie has certified for management roles. Reviewing these filings helps you benchmark your salary expectations before negotiations and confirms active sponsorship activity in your target function.
Target open roles during AbbVie's fiscal planning cycles
Pharmaceutical companies like AbbVie typically backfill and expand customer-facing management teams in Q1 and Q3. Applying during these windows improves your odds of landing an offer with enough lead time for H-1B or PERM filing deadlines.
Use Migrate Mate to surface AbbVie's actively sponsored openings
Filtered job searches save significant time when you're targeting visa sponsorship specifically. Migrate Mate lets you browse Customer Service Management roles at AbbVie filtered by sponsorship type, so you're only applying to positions where your visa pathway is already supported.
Clarify PERM eligibility before accepting a management offer
If your goal is a Green Card through EB-2 or EB-3, confirm with AbbVie's immigration team whether the specific role qualifies for PERM labor certification. Certain customer service management positions involve proprietary pharmaceutical knowledge that can affect the job description used in the application.
Frequently Asked Questions
Does AbbVie sponsor H-1B visas for Customer Service Managements?
Yes, AbbVie sponsors H-1B visas for Customer Service Management roles where the position qualifies as a specialty occupation. Candidates typically need a bachelor's degree or higher in a relevant field such as business, healthcare administration, or a life sciences discipline. AbbVie's internal immigration team manages the H-1B petition process through USCIS, including premium processing where applicable.
How do I apply for Customer Service Management jobs at AbbVie?
You can find and apply for Customer Service Management positions at AbbVie through their careers portal or through Migrate Mate, which filters AbbVie's open roles by visa sponsorship type. When applying, tailor your resume to AbbVie's pharmaceutical and patient access context, since their customer service teams often support specialty drug programs and commercial access initiatives rather than traditional service center functions.
Which visa types does AbbVie commonly sponsor for Customer Service Management roles?
AbbVie sponsors H-1B, H-1B1 visa, E-3 visa, and TN visas for qualifying candidates in this function, as well as F-1 OPT and CPT for students completing relevant programs. For candidates seeking permanent residence, AbbVie also supports EB-2 and EB-3 immigrant visa pathways through the PERM labor certification process filed with the DOL.
What qualifications does AbbVie expect for Customer Service Management positions?
AbbVie typically looks for candidates with experience managing customer-facing teams in pharmaceutical, biotech, or healthcare settings. Familiarity with specialty pharmacy operations, patient access programs, or commercial launch support is a strong differentiator. For visa sponsorship eligibility, the role must qualify as a specialty occupation under USCIS standards, which generally requires a bachelor's degree in a directly related field.
How do I time my application to meet H-1B filing deadlines at AbbVie?
H-1B cap-subject petitions must be filed by April 1 for an October 1 start date, with USCIS registration opening in March. That means you need an offer letter and completed paperwork well before March. Targeting AbbVie's Customer Service Management openings in Q4 of the prior year gives you the runway to get through interviews, negotiate an offer, and allow AbbVie's immigration team to prepare the filing on time.