Customer Service Management Jobs at AbbVie with Visa Sponsorship
AbbVie hires Customer Service Management professionals to support its pharmaceutical and biologic product lines, working across patient services, commercial operations, and access programs. The company has an established immigration infrastructure and sponsors a range of work visas for qualifying candidates in this function.
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Get Access To All JobsCompany Description
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio.
Job Description
The Customer Service Supervisor is responsible for overseeing a team of 3–12 direct reports and managing daily domestic customer service operations. This role provides leadership and support to ensure compliance with regulatory requirements, Environment, Health & Safety (EHS) standards, training, team performance, and operational objectives. Supervisory responsibilities include leading two key pillars of Account Maintenance and Support Services including Order & Inventory Management, contract manufacturing, lead for the New Product Introduction process and Fiori (SAP) continuous improvement initiatives. Lead team performance and oversee processes for customer inquiries, order processing, account maintenance requests, pricing discrepancies, product returns, EDI, logistics planning, customer communications, KANA triage and response, Fiori/SAP Order-to-Cash, and credit/debit approvals, ensuring efficient and high-quality service delivery.
Responsibilities
- Execute employee performance reviews, talent assessments, goal strategy planning and measurement. Provide management with employee performance results, performance improvement plan, coaching and development career path opportunities.
- Execute Fill a Job and partner with Talent Acquisition through the hire process, review resumes, interviews, and recommendation for candidate selection.
- Initiate employee cross training programs to ensure quality service.
- Provide oversight of customer service business reporting processes (Product Availability) and systems including Work Force Management, Fiori, SAC, Data Steward Planform (DSP), and Ideawake.
- Present Continuous Improvement -CIR to business review boards including Agile methodology, as author/contributor to CIR prioritization, develop return on investment statements and support project life cycle. Drive objectives include defining scope of business, test requirements for User Acceptance testing through HyperCare phase.
- Oversee process of orders from initial receipt to delivery. This includes various order types: EDI, fax, email, phone, for RX, OTC, and control drugs, serialized products, customer orders, control drug order monitoring, stock transfer orders, CMAF product billing, export, TOPA orders, and contract manufacturing aligned to Supply Agreement.
- Service and partnership to, Executive’s & OTC Leadership, OCM, AbbVie vendor’s, cross functional stakeholders, customers, and sales force.
- Strategy planning and scheduling for department reports to evaluate/measure Key Performance Indicators (KPIs). Evaluate Key Performance Indicators results to achieve business objectives and process improvements opportunities.
- Drive deliverables for AbbVie project initiatives, discontinued products, and new product launch activities.
- Drive Compliance: Adhere to core behaviors and demonstrates: All for One AbbVie, Decide Smart and Smart, Agile and Accountable, Clear and Courageous, Make Possibilities Real Complete/apply all quality, regulatory safety, and compliance training.
- Oversee audit documentation requirements for internal Quality, Legal, external regulatory agencies and/or customer.
Qualifications
- Bachelor's degree, preferably in business, training, or related field required. Minimum of 5-8 years’ customer service-related experience.
- Minimum of 5 years' experience Customer Service leadership or equivalent required.
- Knowledge of current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA), and regulatory pharmaceutical marketing and manufacturing principles, practices, and their application.
- Proficient in relevant software, Advanced Microsoft Office (Excel/pivot, Word), ERP/SAP, SharePoint, customer feedback system.
- Ability to lead internal and external meetings, develop/plan strategy of presentation contents.
- Delegate customer service activities to ensure business objectives are achieved to stated timeline.
- Strategic thinking/problem solving, lead multiple projects, identify risk/gaps, and track action items to meet timelines to drive customer service deliverables.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our short-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.
Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html
Company Description
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio.
Job Description
The Customer Service Supervisor is responsible for overseeing a team of 3–12 direct reports and managing daily domestic customer service operations. This role provides leadership and support to ensure compliance with regulatory requirements, Environment, Health & Safety (EHS) standards, training, team performance, and operational objectives. Supervisory responsibilities include leading two key pillars of Account Maintenance and Support Services including Order & Inventory Management, contract manufacturing, lead for the New Product Introduction process and Fiori (SAP) continuous improvement initiatives. Lead team performance and oversee processes for customer inquiries, order processing, account maintenance requests, pricing discrepancies, product returns, EDI, logistics planning, customer communications, KANA triage and response, Fiori/SAP Order-to-Cash, and credit/debit approvals, ensuring efficient and high-quality service delivery.
Responsibilities
- Execute employee performance reviews, talent assessments, goal strategy planning and measurement. Provide management with employee performance results, performance improvement plan, coaching and development career path opportunities.
- Execute Fill a Job and partner with Talent Acquisition through the hire process, review resumes, interviews, and recommendation for candidate selection.
- Initiate employee cross training programs to ensure quality service.
- Provide oversight of customer service business reporting processes (Product Availability) and systems including Work Force Management, Fiori, SAC, Data Steward Planform (DSP), and Ideawake.
- Present Continuous Improvement -CIR to business review boards including Agile methodology, as author/contributor to CIR prioritization, develop return on investment statements and support project life cycle. Drive objectives include defining scope of business, test requirements for User Acceptance testing through HyperCare phase.
- Oversee process of orders from initial receipt to delivery. This includes various order types: EDI, fax, email, phone, for RX, OTC, and control drugs, serialized products, customer orders, control drug order monitoring, stock transfer orders, CMAF product billing, export, TOPA orders, and contract manufacturing aligned to Supply Agreement.
- Service and partnership to, Executive’s & OTC Leadership, OCM, AbbVie vendor’s, cross functional stakeholders, customers, and sales force.
- Strategy planning and scheduling for department reports to evaluate/measure Key Performance Indicators (KPIs). Evaluate Key Performance Indicators results to achieve business objectives and process improvements opportunities.
- Drive deliverables for AbbVie project initiatives, discontinued products, and new product launch activities.
- Drive Compliance: Adhere to core behaviors and demonstrates: All for One AbbVie, Decide Smart and Smart, Agile and Accountable, Clear and Courageous, Make Possibilities Real Complete/apply all quality, regulatory safety, and compliance training.
- Oversee audit documentation requirements for internal Quality, Legal, external regulatory agencies and/or customer.
Qualifications
- Bachelor's degree, preferably in business, training, or related field required. Minimum of 5-8 years’ customer service-related experience.
- Minimum of 5 years' experience Customer Service leadership or equivalent required.
- Knowledge of current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA), and regulatory pharmaceutical marketing and manufacturing principles, practices, and their application.
- Proficient in relevant software, Advanced Microsoft Office (Excel/pivot, Word), ERP/SAP, SharePoint, customer feedback system.
- Ability to lead internal and external meetings, develop/plan strategy of presentation contents.
- Delegate customer service activities to ensure business objectives are achieved to stated timeline.
- Strategic thinking/problem solving, lead multiple projects, identify risk/gaps, and track action items to meet timelines to drive customer service deliverables.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our short-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.
Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html
See all 26+ Customer Service Management at AbbVie jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Management at AbbVie roles.
Get Access To All JobsTips for Finding Customer Service Management Jobs at AbbVie Jobs
Align your background with AbbVie's commercial structure
AbbVie's customer service roles often sit within patient access, specialty pharmacy liaisons, or commercial operations teams. Framing your experience around pharmaceutical access programs or healthcare account management signals a direct fit for their sponsorship pipeline.
Verify your visa category matches the role level
AbbVie sponsors multiple visa types for this function, including H-1B, E-3, and TN. Confirm early that your nationality and degree field align with the category you're targeting, since mismatched paperwork can delay or derail an otherwise strong offer.
Research AbbVie's LCA filings on the DOL database
DOL's public Labor Condition Application disclosure data shows prevailing wage levels AbbVie has certified for management roles. Reviewing these filings helps you benchmark your salary expectations before negotiations and confirms active sponsorship activity in your target function.
Target open roles during AbbVie's fiscal planning cycles
Pharmaceutical companies like AbbVie typically backfill and expand customer-facing management teams in Q1 and Q3. Applying during these windows improves your odds of landing an offer with enough lead time for H-1B or PERM filing deadlines.
Use Migrate Mate to surface AbbVie's actively sponsored openings
Filtered job searches save significant time when you're targeting visa sponsorship specifically. Migrate Mate lets you browse Customer Service Management roles at AbbVie filtered by sponsorship type, so you're only applying to positions where your visa pathway is already supported.
Clarify PERM eligibility before accepting a management offer
If your goal is a Green Card through EB-2 or EB-3, confirm with AbbVie's immigration team whether the specific role qualifies for PERM labor certification. Certain customer service management positions involve proprietary pharmaceutical knowledge that can affect the job description used in the application.
Customer Service Management at AbbVie jobs are hiring across the US. Find yours.
Find Customer Service Management at AbbVie JobsFrequently Asked Questions
Does AbbVie sponsor H-1B visas for Customer Service Managements?
Yes, AbbVie sponsors H-1B visas for Customer Service Management roles where the position qualifies as a specialty occupation. Candidates typically need a bachelor's degree or higher in a relevant field such as business, healthcare administration, or a life sciences discipline. AbbVie's internal immigration team manages the H-1B petition process through USCIS, including premium processing where applicable.
How do I apply for Customer Service Management jobs at AbbVie?
You can find and apply for Customer Service Management positions at AbbVie through their careers portal or through Migrate Mate, which filters AbbVie's open roles by visa sponsorship type. When applying, tailor your resume to AbbVie's pharmaceutical and patient access context, since their customer service teams often support specialty drug programs and commercial access initiatives rather than traditional service center functions.
Which visa types does AbbVie commonly sponsor for Customer Service Management roles?
AbbVie sponsors H-1B, H-1B1, E-3, and TN visas for qualifying candidates in this function, as well as F-1 OPT and CPT for students completing relevant programs. For candidates seeking permanent residence, AbbVie also supports EB-2 and EB-3 immigrant visa pathways through the PERM labor certification process filed with the DOL.
What qualifications does AbbVie expect for Customer Service Management positions?
AbbVie typically looks for candidates with experience managing customer-facing teams in pharmaceutical, biotech, or healthcare settings. Familiarity with specialty pharmacy operations, patient access programs, or commercial launch support is a strong differentiator. For visa sponsorship eligibility, the role must qualify as a specialty occupation under USCIS standards, which generally requires a bachelor's degree in a directly related field.
How do I time my application to meet H-1B filing deadlines at AbbVie?
H-1B cap-subject petitions must be filed by April 1 for an October 1 start date, with USCIS registration opening in March. That means you need an offer letter and completed paperwork well before March. Targeting AbbVie's Customer Service Management openings in Q4 of the prior year gives you the runway to get through interviews, negotiate an offer, and allow AbbVie's immigration team to prepare the filing on time.
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