Support Analyst Jobs at City National Bank with Visa Sponsorship
Support Analyst roles at City National Bank sit at the intersection of banking operations and technical problem-solving, supporting internal systems and client-facing platforms across a regulated financial environment. City National Bank has a consistent track record of sponsoring international talent for this function, covering multiple visa categories from OPT through permanent residency.
See All Support Analyst at City National Bank JobsOverview
Showing 5 of 28+ Support Analyst Jobs at City National Bank jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 28+ Support Analyst Jobs at City National Bank
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Support Analyst Jobs at City National Bank.
Get Access To All JobsFRAUD TEAM SUPPORT ANALYST
WHAT IS THE OPPORTUNITY?
Responsible for analytical and project support for Fraud operations, including: conducting analysis of transactional data for fraud trend evaluations, queries to analyze compromises, create and test rules for implementation, develop and provide fraud reporting and metrics. In addition, assist on various projects, which may include requirement documentation, testing and implementation support such as training and procedures. The incumbent may be required to support addressing escalated fraud issues that may require ad hoc rule implementation; research and respond to escalated fraud claims; malware alerts; review of department audit reports and other support activities defined by management. This position requires subject matter expertise on all system platform functionalities used by the fraud team, as well as deep understanding of Regulations E and Z. Responsible for building and maintaining relationships with internal and external CNB customers and providing exemplary customer service. Adherence to Bank and regulatory policies.
WHAT WILL YOU DO?
- Develop and maintain timely fraud analytics such as queries, reports for the Card Fraud Team.
- Perform fraud analysis based on trend scenarios and compromise notifications received from internal and/or external sources to prevent fraud usage of ATM/Debit/Credit Cards.
- Perform point of compromise searches to provide proactive loss prevention.
- Create and maintain rule strategies with the various systems that will identify credit and debit card fraud.
- Analyze and respond to escalated and/or challenged fraud cases, and act as liaison between the Card Fraud team and Corporate Security.
- Participate with external agencies and networks related to card fraud and Regulation E.
- Communicates with external card services agencies, clients, CNB operations and vendors.
- Provide ongoing analytics and rule recommendations for debit and credit card products.
- Support handling emergency fraud trend review and ad hoc rule implementations, including outside of normal business hours.
- Provide fraud initiatives/project support, which includes compiling and evaluating data, preparing documentation and tracking project status.
- Participate in project design meetings.
- Participate in the testing and execution of project(s).
- Provide and/or coordinate staff training on new initiatives/projects.
- May perform various department audits to ensure adherence to department procedures.
- Perform additional duties as assigned.
WHAT DO YOU NEED TO SUCCEED?
Required Qualifications
- Minimum 3 years of card fraud experience in a banking operations environment
- Minimum 3 years with Falcon (or comparable system) fraud strategy and rule writing
- Minimum 3 years of experience in a project management environment required.
- Minimum 3 years of experience using reporting/query tools such as Brio, MS Query, MS Access, Excel (e.g., pivot tables, lookups, etc.), Crystal Reports or Business Objects and Falcon system/scoring.
- Strong analytical, data and communication skills
- Ability to work independently
- Experience developing executive level presentations and dashboards highly desirable
Additional Qualifications
- Demonstrate strong analytical and problem solving skills, with the ability to interpret large amounts of data.
- Strong organizational skills, with the ability to learn new concepts quickly and think creatively.
- Highly-driven and self-motivated with the ability to manage multiple tasks simultaneously.
- Must be able to work in a high-productive, deadline-oriented environment.
- Excellent customer service skills with the ability to diffuse difficult customer challenges and possess excellent problem solving skills.
- Ability to perform functional duties and related tasks with minimal supervision.
- Must have a strong and positive work ethic and follow CNB core values
- Demonstrate effective written and oral communication skills to interact effectively with all levels of bank personnel and clients
- Knowledge of PC functions in a Windows based environment
- Proficient in Word, Access and PowerPoint and highly skilled in utilizing excel (e.g., pivot tables, lookups, etc.)
- Works independently, analyzing data to identify fraudulent transactions; contributes to high priority projects by planning, creating and coordinating activities of project to ensure that goals or objectives are accomplished within timeframes.
WHAT'S IN IT FOR YOU?
Compensation
Starting base salary: $53,955 - $86,177 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our Benefits and Perks.
About us
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
FRAUD TEAM SUPPORT ANALYST
WHAT IS THE OPPORTUNITY?
Responsible for analytical and project support for Fraud operations, including: conducting analysis of transactional data for fraud trend evaluations, queries to analyze compromises, create and test rules for implementation, develop and provide fraud reporting and metrics. In addition, assist on various projects, which may include requirement documentation, testing and implementation support such as training and procedures. The incumbent may be required to support addressing escalated fraud issues that may require ad hoc rule implementation; research and respond to escalated fraud claims; malware alerts; review of department audit reports and other support activities defined by management. This position requires subject matter expertise on all system platform functionalities used by the fraud team, as well as deep understanding of Regulations E and Z. Responsible for building and maintaining relationships with internal and external CNB customers and providing exemplary customer service. Adherence to Bank and regulatory policies.
WHAT WILL YOU DO?
- Develop and maintain timely fraud analytics such as queries, reports for the Card Fraud Team.
- Perform fraud analysis based on trend scenarios and compromise notifications received from internal and/or external sources to prevent fraud usage of ATM/Debit/Credit Cards.
- Perform point of compromise searches to provide proactive loss prevention.
- Create and maintain rule strategies with the various systems that will identify credit and debit card fraud.
- Analyze and respond to escalated and/or challenged fraud cases, and act as liaison between the Card Fraud team and Corporate Security.
- Participate with external agencies and networks related to card fraud and Regulation E.
- Communicates with external card services agencies, clients, CNB operations and vendors.
- Provide ongoing analytics and rule recommendations for debit and credit card products.
- Support handling emergency fraud trend review and ad hoc rule implementations, including outside of normal business hours.
- Provide fraud initiatives/project support, which includes compiling and evaluating data, preparing documentation and tracking project status.
- Participate in project design meetings.
- Participate in the testing and execution of project(s).
- Provide and/or coordinate staff training on new initiatives/projects.
- May perform various department audits to ensure adherence to department procedures.
- Perform additional duties as assigned.
WHAT DO YOU NEED TO SUCCEED?
Required Qualifications
- Minimum 3 years of card fraud experience in a banking operations environment
- Minimum 3 years with Falcon (or comparable system) fraud strategy and rule writing
- Minimum 3 years of experience in a project management environment required.
- Minimum 3 years of experience using reporting/query tools such as Brio, MS Query, MS Access, Excel (e.g., pivot tables, lookups, etc.), Crystal Reports or Business Objects and Falcon system/scoring.
- Strong analytical, data and communication skills
- Ability to work independently
- Experience developing executive level presentations and dashboards highly desirable
Additional Qualifications
- Demonstrate strong analytical and problem solving skills, with the ability to interpret large amounts of data.
- Strong organizational skills, with the ability to learn new concepts quickly and think creatively.
- Highly-driven and self-motivated with the ability to manage multiple tasks simultaneously.
- Must be able to work in a high-productive, deadline-oriented environment.
- Excellent customer service skills with the ability to diffuse difficult customer challenges and possess excellent problem solving skills.
- Ability to perform functional duties and related tasks with minimal supervision.
- Must have a strong and positive work ethic and follow CNB core values
- Demonstrate effective written and oral communication skills to interact effectively with all levels of bank personnel and clients
- Knowledge of PC functions in a Windows based environment
- Proficient in Word, Access and PowerPoint and highly skilled in utilizing excel (e.g., pivot tables, lookups, etc.)
- Works independently, analyzing data to identify fraudulent transactions; contributes to high priority projects by planning, creating and coordinating activities of project to ensure that goals or objectives are accomplished within timeframes.
WHAT'S IN IT FOR YOU?
Compensation
Starting base salary: $53,955 - $86,177 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our Benefits and Perks.
About us
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
See all 28+ Support Analyst at City National Bank jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Support Analyst at City National Bank roles.
Get Access To All JobsTips for Finding Support Analyst Jobs at City National Bank Jobs
Align your credentials to banking system support
City National Bank's Support Analyst roles typically require familiarity with financial platforms, ticketing systems, and compliance-driven workflows. Before applying, document any hands-on experience with banking software, ITIL frameworks, or regulated data environments to strengthen your application.
Target roles listed under technology and operations
City National Bank posts Support Analyst openings across both its technology and operations divisions. Searching both department categories surfaces roles that may share the same title but carry different sponsorship timelines depending on whether headcount is tech-classified or operations-classified.
Start OPT authorization before your offer closes
If you're on F-1 status, USCIS recommends filing your OPT EAD application 90 days before your program end date. Delays in EAD receipt can push your start date, so coordinate your DSO authorization early and confirm City National Bank's onboarding flexibility before signing.
Prepare for PERM by documenting role-specific skills early
For EB-2 or EB-3 sponsorship, DOL's PERM process requires City National Bank to demonstrate no qualified U.S. worker is available for your specific role. Keep records of specialized banking systems training or certifications that distinguish your profile during recruitment documentation.
Use Migrate Mate to filter active Support Analyst openings
Support Analyst postings at City National Bank cycle frequently across locations and divisions. Use Migrate Mate to filter verified sponsorship-eligible openings so you're targeting active roles where the bank is actively filing, not archived listings that have already closed.
Support Analyst at City National Bank jobs are hiring across the US. Find yours.
Find Support Analyst at City National Bank JobsFrequently Asked Questions
Does City National Bank sponsor H-1B visas for Support Analysts?
Yes, City National Bank sponsors H-1B visas for Support Analyst roles. The bank operates as an H-1B dependent employer given its size in the financial sector, which means it follows specific DOL attestation requirements. If you're currently on OPT or another nonimmigrant status, confirm with the recruiting team whether your target role falls within the fiscal year's H-1B cap registration window or qualifies for an exemption.
How do I apply for Support Analyst jobs at City National Bank?
Applications go through City National Bank's careers portal, where you can filter by job function and location. Migrate Mate also aggregates verified sponsorship-eligible Support Analyst postings from City National Bank, letting you confirm sponsorship availability before you apply. Tailor your resume to highlight financial systems experience, incident management tools, and any compliance or regulatory environment exposure relevant to banking operations.
Which visa types does City National Bank commonly use for Support Analyst roles?
City National Bank sponsors a range of visa categories for Support Analysts, including H-1B, F-1 OPT and CPT, TN for Canadian and Mexican nationals, J-1 for exchange visitors, and EB-2 or EB-3 for permanent residency pathways. The visa type depends on your nationality, current status, and career stage. TN and H-1B are the most common pathways for full-time analysts, while OPT is frequently used for recent graduates entering the role.
What qualifications and experience does City National Bank expect for Support Analyst roles?
City National Bank typically looks for candidates with a bachelor's degree in information technology, computer science, finance, or a related field. Practical experience with helpdesk or application support in a regulated environment carries significant weight. Familiarity with banking platforms, ticketing systems such as ServiceNow or Jira, and an understanding of data security protocols in financial services distinguishes competitive applicants from those with only general IT support backgrounds.
How long does the visa sponsorship process take for a Support Analyst position at City National Bank?
Timeline varies by visa type. F-1 OPT authorization from USCIS can take 3 to 5 months, so filing early is critical. H-1B petitions follow a fixed calendar with registration in March and an October 1 start date. Green Card sponsorship through PERM can take one to three years depending on your country of birth and priority date. Confirm with City National Bank's HR team early in the offer process which pathway applies to your situation.
See which Support Analyst at City National Bank employers are hiring and sponsoring visas right now.
Search Support Analyst at City National Bank Jobs