Customer Service Management Jobs at Veeva Systems with Visa Sponsorship
Veeva Systems hires Customer Service Management professionals to support its life sciences software clients, and the company has a consistent track record of sponsoring work visas for qualified candidates in this function. If you're on F-1 OPT, H-1B, or TN status, Veeva is an employer worth targeting.
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INTRODUCTION
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
THE ROLE
As a Talent Operations Associate, you will be a foundational member of the Talent Operations team, gaining cross-functional exposure to all Talent Attraction practices. This is an ideal role for an individual looking to launch their career in recruitment operations. You will serve as a steward for the candidate experience, managing interview scheduling and recruiting processes while advocating for an outstanding experience for both candidates and hiring managers. If you are an enthusiastic, customer-centric 'go-getter' who is eager to learn and thrives in a fast-paced environment, we want to talk to you.
- Learn to manage job postings across our applicant tracking system, careers website, and various job boards
- Audit and maintain candidate records to ensure a highly organized pipeline
- Coordinate candidate interviews and ensure a great experience for all candidates and hiring managers
- Assist in driving innovation by identifying opportunities to improve processes and tools
- Support key programs that align with our overall recruitment strategy
REQUIREMENTS
- Strong Communication and Presentation Skills
- Ability to work independently; self-motivated, and productive
- Ability to prioritize and meet deadlines
- Organized, detail-oriented, technically proficient
- Proficiency in data analytics and a passion for being a fast learner
- Must be available to work consistent core hours aligned with the Pacific Time Zone (PT)
NICE TO HAVE
- Project Management skills
- Experience working at a software company
PERKS & BENEFITS
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
COMPENSATION
- Base pay: $50,000 - $75,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
LI-RemoteUS
LI-Associate
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

INTRODUCTION
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
THE ROLE
As a Talent Operations Associate, you will be a foundational member of the Talent Operations team, gaining cross-functional exposure to all Talent Attraction practices. This is an ideal role for an individual looking to launch their career in recruitment operations. You will serve as a steward for the candidate experience, managing interview scheduling and recruiting processes while advocating for an outstanding experience for both candidates and hiring managers. If you are an enthusiastic, customer-centric 'go-getter' who is eager to learn and thrives in a fast-paced environment, we want to talk to you.
- Learn to manage job postings across our applicant tracking system, careers website, and various job boards
- Audit and maintain candidate records to ensure a highly organized pipeline
- Coordinate candidate interviews and ensure a great experience for all candidates and hiring managers
- Assist in driving innovation by identifying opportunities to improve processes and tools
- Support key programs that align with our overall recruitment strategy
REQUIREMENTS
- Strong Communication and Presentation Skills
- Ability to work independently; self-motivated, and productive
- Ability to prioritize and meet deadlines
- Organized, detail-oriented, technically proficient
- Proficiency in data analytics and a passion for being a fast learner
- Must be available to work consistent core hours aligned with the Pacific Time Zone (PT)
NICE TO HAVE
- Project Management skills
- Experience working at a software company
PERKS & BENEFITS
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
COMPENSATION
- Base pay: $50,000 - $75,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
LI-RemoteUS
LI-Associate
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Get Access To All JobsTips for Finding Customer Service Management Jobs at Veeva Systems Jobs
Frame your SaaS experience for life sciences
Veeva's Customer Service Management roles support pharmaceutical and biotech clients, not general software users. Tailor your resume to show experience managing enterprise client relationships or technical support in regulated or compliance-driven industries, even if your background isn't in life sciences directly.
Target roles tied to Veeva's commercial cloud products
Customer Service Management openings at Veeva frequently support Vault CRM and Commercial Cloud implementations. Prioritize applying to those product lines, as client-facing support roles in active product areas tend to move through hiring and sponsorship decisions faster than newer or smaller verticals.
Use Migrate Mate to filter open roles by visa type
Veeva posts Customer Service Management positions across multiple product lines and regions. Use Migrate Mate to filter specifically for roles that align with your visa type so you're not applying to positions the company isn't set up to sponsor for your status.
Secure a certified LCA before your start date
Your employer must file a Labor Condition Application with the DOL before USCIS can process an H-1B petition. Confirm with your Veeva recruiter or HR contact that the LCA is in progress well before your intended start date, especially if you're transferring from another employer.
Document client-facing achievements in STAR format
Veeva's interview process for Customer Service Management roles typically involves behavioral assessments. Prepare structured examples of retention outcomes, escalation resolution, and cross-functional coordination, since these directly map to the metrics Veeva tracks across its SaaS client accounts.
Customer Service Management at Veeva Systems jobs are hiring across the US. Find yours.
Find Customer Service Management at Veeva Systems JobsFrequently Asked Questions
Does Veeva Systems sponsor H-1B visas for Customer Service Managements?
Yes, Veeva Systems sponsors H-1B visas for Customer Service Management roles. The company has an established sponsorship process for this function and works with candidates who require H-1B transfers or new cap-subject filings. If you're currently on OPT or another status, raise the H-1B timeline with your recruiter during the offer stage so USCIS filing deadlines don't create a gap in your work authorization.
How do I apply for Customer Service Management jobs at Veeva Systems?
You can apply directly through Veeva's careers portal or use Migrate Mate to browse and filter open Customer Service Management positions by visa type. When you apply, tailor your application to highlight enterprise SaaS client management experience and any background working with life sciences or regulated industries, since Veeva's client base is almost entirely pharmaceutical and biotech.
Which visa types does Veeva Systems commonly use for Customer Service Management hires?
Veeva sponsors H-1B, H-1B1, TN, F-1 OPT, F-1 CPT, and EB-2 and EB-3 Green Card pathways for Customer Service Management professionals. H-1B is the most common pathway for candidates already in the U.S. on F-1 OPT. TN is available to Canadian and Mexican nationals in eligible occupations. The right visa type depends on your nationality, current status, and how quickly the role needs to be filled.
What qualifications does Veeva Systems expect for Customer Service Management roles?
Most Customer Service Management positions at Veeva require a bachelor's degree, typically in business, communications, life sciences, or a related field. Veeva also looks for demonstrated experience managing enterprise software accounts or technical support teams. Familiarity with CRM platforms and an understanding of how SaaS products are deployed in clinical or commercial pharma environments strengthens your application significantly.
How long does the sponsorship and hiring process take at Veeva Systems?
From application to offer, expect four to eight weeks depending on the role and team. H-1B cap-subject petitions must be filed with USCIS in early April for an October 1 start date, so timing your offer relative to that window matters. If you're on OPT with a STEM extension, you may have more flexibility. H-1B transfers from another employer can proceed at any time of year without waiting for the cap.
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