Customer Service Management Jobs at Veeva Systems with Visa Sponsorship

INTRODUCTION

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

ROLE

Veeva Systems is looking for a Practice Manager to join our Randomization & Trial Supply Management (RTSM) team. As an RTSM Practice Manager, you will lead a professional services team focused on customer success in implementation and support of RTSM studies.

- Ensure customer and employee success
- Manage a diverse team of project managers and managed services consultants
- Build and manage people for their personal and professional development
- Establish and ensure adherence to RTSM Processes
- Collaborate with other RTSM teams to ensure alignment and delivery expectations
- Establish best practices and processes

BASIC QUALIFICATIONS

- Four-year degree or equivalent experience
- Must have RTSM experience
- 4+ years in people management
- Built and managed a team of project managers/services team
- Ability to take initiative and work proactively
- Operational excellence in leading Services including resource management
- Working knowledge of Microsoft Office
- Proven ability to work independently in a dynamic, fast-moving environment
- Team player
- A logical approach to problem-solving and excellent eye for detail
- Excellent verbal and written communication, interpersonal, and presentation skills
- Ability to travel (5-10%)

PREFERRED QUALIFICATIONS

- Working Knowledge of RTSM
- Working Knowledge of FDA and 21 CFR Part 11
- Management in the RTSM sector

PERKS & BENEFITS

- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program

COMPENSATION

- Base pay: $100,000 - $200,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.