Customer Service Jobs at First Hawaiian Bank with Visa Sponsorship
Customer Service jobs at First Hawaiian Bank span branch operations, relationship support, and client-facing banking functions across Hawaii. The bank has a history of sponsoring work visas for qualified candidates in this function, making it a viable target if you're on OPT, CPT, H-1B visa, or TN visa status.
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Get Access To All JobsINTRODUCTION
First Hawaiian Bank is currently seeking a highly engaging, customer-focused, goals-driven Customer Service Representative I to join our Kailua Branch.
Work Schedule:
Monday - Friday 8:00AM - 4:30PM; Saturday on a rotational basis 8:30AM - 1:30PM (hours may vary)
Compensation:
The pay range for the role is $19.00 - $22.50/hr; commensurate with experience; plus sales incentives.
BASIC QUALIFICATIONS
- Associate's degree in business and/or equivalent work skills required. Upon acceptance into the position, mandatory completion of FHB CSR School
- Minimum of 2 years as a commercial savings teller in a financial institution (i.e., within FHB, minimum two years teller/clerk teller experience) or two years in a retail sales environment selling products and services
- Strong verbal and interpersonal communication skills required to perform sales presentations to individuals and groups
- Ability to use judgement and discretion regarding customer transactions and confidential information required
- PC skills in word processing required
- Must be able to type 35wpm
ROLE AND RESPONSIBILITIES
In this role, you will provide quality customer service to bank customers both inside and outside the branch, promoting the Bank’s products and services which includes informing the customer of benefits and features, act as an initial contact for referral of the customer to personal bankers and specialized areas of the bank such as consumer and commercial loans, credit cards etc., while always projecting a professional image and appearance as a representative of the Bank.
INTRODUCTION
First Hawaiian Bank is currently seeking a highly engaging, customer-focused, goals-driven Customer Service Representative I to join our Kailua Branch.
Work Schedule:
Monday - Friday 8:00AM - 4:30PM; Saturday on a rotational basis 8:30AM - 1:30PM (hours may vary)
Compensation:
The pay range for the role is $19.00 - $22.50/hr; commensurate with experience; plus sales incentives.
BASIC QUALIFICATIONS
- Associate's degree in business and/or equivalent work skills required. Upon acceptance into the position, mandatory completion of FHB CSR School
- Minimum of 2 years as a commercial savings teller in a financial institution (i.e., within FHB, minimum two years teller/clerk teller experience) or two years in a retail sales environment selling products and services
- Strong verbal and interpersonal communication skills required to perform sales presentations to individuals and groups
- Ability to use judgement and discretion regarding customer transactions and confidential information required
- PC skills in word processing required
- Must be able to type 35wpm
ROLE AND RESPONSIBILITIES
In this role, you will provide quality customer service to bank customers both inside and outside the branch, promoting the Bank’s products and services which includes informing the customer of benefits and features, act as an initial contact for referral of the customer to personal bankers and specialized areas of the bank such as consumer and commercial loans, credit cards etc., while always projecting a professional image and appearance as a representative of the Bank.
Tips for Finding Customer Service Jobs at First Hawaiian Bank
Translate your banking knowledge into U.S. terminology
Financial services terminology varies by country. Before applying, map your experience to U.S.-specific concepts like Regulation E dispute resolution, FDIC-insured products, and BSA compliance so your resume reads as immediately relevant to a Hawaiian retail banking environment.
Target branch locations with recurring openings
First Hawaiian Bank operates branches across Oahu, Maui, and the Big Island. Locations near university corridors or tourist-heavy areas tend to rotate customer-facing staff more frequently, which can signal higher hiring velocity and more realistic sponsorship opportunities for international candidates.
Start your OPT clock strategically relative to your offer
If you're on F-1 OPT, a Customer Service role must be directly related to your degree field for it to count as valid employment. Banking operations, finance, and business administration degrees typically qualify. Align your OPT start date to your expected hire date to avoid burning authorized days before onboarding.
Confirm H-1B eligibility before your interview stage
Customer Service roles don't always qualify as H-1B specialty occupations under USCIS standards, which require a direct relationship between a bachelor's degree in a specific field and the job duties. Financial services firms sometimes structure these roles under titles like Financial Services Representative to meet the specialty occupation threshold.
Use Migrate Mate to filter verified sponsoring openings
Not every Customer Service posting at First Hawaiian Bank is tied to an active sponsorship pathway. Use Migrate Mate to filter roles by visa type so you only spend time on applications where sponsorship has been confirmed, rather than relying on job boards that don't surface that data.
Request a clear timeline from your recruiter after the offer
Once you receive an offer, ask your recruiter whether the company files H-1B petitions for the April cap or uses cap-exempt pathways. Knowing the expected USCIS filing window lets you plan your status transition, avoid unauthorized employment gaps, and request premium processing if your current authorization expires soon.
Frequently Asked Questions
Does First Hawaiian Bank sponsor H-1B visas for Customer Service?
First Hawaiian Bank has sponsored H-1B visas for roles in its banking operations, including customer-facing functions. Whether a specific Customer Service role qualifies depends on how the position is structured. USCIS requires the job to meet the specialty occupation standard, meaning a relevant bachelor's degree must be a normal requirement for the role. Titles like Financial Services Representative are more likely to qualify than a general teller designation.
Which visa types are commonly used for Customer Service roles at First Hawaiian Bank?
First Hawaiian Bank has sponsored H-1B, F-1 OPT, F-1 CPT, and TN visas for roles in this function. OPT and CPT are commonly used by recent graduates entering customer-facing banking positions while completing or immediately following their degree. TN status is available to Canadian and Mexican nationals working in qualifying professional categories. H-1B is the primary long-term sponsorship pathway for non-TN international professionals.
What qualifications or experience are expected for Customer Service roles at First Hawaiian Bank?
Most Customer Service roles at First Hawaiian Bank require strong communication skills, cash handling experience, and familiarity with retail banking products. Positions that involve relationship banking or financial advising typically prefer candidates with a degree in finance, business administration, or a related field. Bilingual candidates, particularly those fluent in Japanese or Filipino languages, may find an additional advantage given the bank's Hawaii-based customer demographics.
How do I apply for Customer Service jobs at First Hawaiian Bank?
You can browse open Customer Service positions through Migrate Mate, which filters First Hawaiian Bank roles by visa sponsorship type so you only apply to listings where international candidates are actively considered. From there, applications go through First Hawaiian Bank's standard hiring process, which typically includes a phone screen, in-person or video interview, and background check before an offer is extended.
How do I time my visa transition if I receive a Customer Service offer from First Hawaiian Bank?
If you're moving from OPT to H-1B, your employer needs to file the H-1B petition by the April 1 deadline for an October 1 start date. Cap-gap protection covers you between OPT expiration and October 1 if your petition is filed on time. Ask your recruiter early whether the bank files H-1B petitions annually and whether they offer premium processing through USCIS to reduce the approval wait to roughly 15 business days.