Customer Service Jobs at Wawa with Visa Sponsorship
Wawa's Customer Service roles keep its convenience stores running, covering cashier, associate, and team lead positions across hundreds of locations. Wawa has an established track record of sponsoring international workers in this function, making it a viable target if you're on OPT, CPT, or pursuing longer-term work authorization.
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Get Access To All JobsINTRODUCTION
Soar with us at Wawa. We believe we can make life a little better every day – one smile, hoagie, or experience at a time. And there’s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you’ll be part of a caring team that’s dedicated to helping all of us fly high – together. We’re team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We’re proud to be a part of a winning team of Associate owners who shape our success. We’re committed to helping our communities and one another at every turn, because we know that when we fly together, there’s no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.
ROLE AND RESPONSIBILITIES
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You’ll work side-by-side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked.
What You’ll Do:
- Deliver outstanding customer service and resolve inquiries promptly.
- Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
- Lead, motivate, and train Associates to drive sales and performance during shift.
- Ensure consistent execution of customer service programs, policies, and store technology components.
- Manage cash processes, inventory, vendor check-ins, and store safety.
- Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.
BENEFITS
We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, store discounts, paid time off, paid parental leave, and access to additional benefit and wellness programs.
Eligibility for Wawa Benefits is defined under the terms of the plan(s).
BASIC QUALIFICATIONS
- High School Diploma or GED equivalent
- Must be 18+ years old with reliable transportation
- Flexible availability to work various shifts, including weekends, and holidays, to meet business needs
- Supervisory experience, ideally in retail or food service environments, is a plus
- Strong customer service, relationship-building, and communication skills
Associates in this position have an exciting opportunity to opt into a 4-day work week, providing more time to balance what matters outside of work.
COMPENSATION
The hourly range for this position is $21.00 - $23.60 and is commensurate with position, experience and location. Associates in this position will receive a $2.00 shift differential for hours worked between 12am-6am.
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
INTRODUCTION
Soar with us at Wawa. We believe we can make life a little better every day – one smile, hoagie, or experience at a time. And there’s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you’ll be part of a caring team that’s dedicated to helping all of us fly high – together. We’re team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We’re proud to be a part of a winning team of Associate owners who shape our success. We’re committed to helping our communities and one another at every turn, because we know that when we fly together, there’s no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.
ROLE AND RESPONSIBILITIES
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You’ll work side-by-side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked.
What You’ll Do:
- Deliver outstanding customer service and resolve inquiries promptly.
- Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
- Lead, motivate, and train Associates to drive sales and performance during shift.
- Ensure consistent execution of customer service programs, policies, and store technology components.
- Manage cash processes, inventory, vendor check-ins, and store safety.
- Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.
BENEFITS
We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, store discounts, paid time off, paid parental leave, and access to additional benefit and wellness programs.
Eligibility for Wawa Benefits is defined under the terms of the plan(s).
BASIC QUALIFICATIONS
- High School Diploma or GED equivalent
- Must be 18+ years old with reliable transportation
- Flexible availability to work various shifts, including weekends, and holidays, to meet business needs
- Supervisory experience, ideally in retail or food service environments, is a plus
- Strong customer service, relationship-building, and communication skills
Associates in this position have an exciting opportunity to opt into a 4-day work week, providing more time to balance what matters outside of work.
COMPENSATION
The hourly range for this position is $21.00 - $23.60 and is commensurate with position, experience and location. Associates in this position will receive a $2.00 shift differential for hours worked between 12am-6am.
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
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Get Access To All JobsTips for Finding Customer Service Jobs at Wawa Jobs
Translate Your Service Experience Precisely
Wawa values high-volume, fast-paced service environments. Frame prior retail, hospitality, or food service experience in terms of transaction throughput and shift coverage, not just customer interaction. That framing maps directly to what Wawa's hiring managers screen for.
Start Applications During Your OPT Window
Wawa hires on a rolling basis for store-level roles, so apply at least three months before your OPT expires. USCIS recommends filing OPT extensions 90 days in advance, and a pending application gives you continued work authorization while your status is processed.
Target Locations in High-Density Markets
Wawa operates heavily in Pennsylvania, New Jersey, Florida, Virginia, and Maryland. Stores in competitive suburban markets tend to backfill positions more frequently. Concentrating your search on those states improves your chances of landing a role with an active sponsorship need.
Ask Recruiting About the TN Pathway Directly
If you hold Canadian or Mexican citizenship, TN status applies to certain retail management and administrative functions at Wawa. Confirm with the recruiter which job titles fall under qualifying TN categories before accepting an offer, since not every Customer Service title qualifies.
Browse Wawa Openings Through Migrate Mate
Customer Service roles at Wawa that come with visa sponsorship aren't always flagged clearly on general job boards. Use Migrate Mate to filter Wawa's open positions by sponsorship type so you're only spending time on roles that match your visa situation.
Customer Service at Wawa jobs are hiring across the US. Find yours.
Find Customer Service at Wawa JobsFrequently Asked Questions
Does Wawa sponsor H-1B visas for Customer Service?
Wawa's Customer Service roles are generally classified as non-specialty occupations, which means they don't meet the degree-requirement threshold the H-1B demands. Wawa's sponsorship activity for this function tends to concentrate on employment-based Green Card pathways such as EB-2 and EB-3, along with OPT and CPT for students currently enrolled or recently graduated.
Which visa types does Wawa commonly sponsor for Customer Service roles?
For Customer Service positions, Wawa has a track record of supporting F-1 OPT and F-1 CPT, which cover students and recent graduates in their authorized work periods. Longer-term sponsorship typically moves through the EB-3 category, which covers skilled and semi-skilled workers, or EB-2 for candidates with advanced qualifications. TN status is also available for eligible Canadian and Mexican nationals in qualifying roles.
What qualifications or experience does Wawa expect for Customer Service positions?
Wawa prioritizes candidates with hands-on experience in fast-paced, high-volume service environments, such as retail, convenience, or food service. Familiarity with point-of-sale systems, cash handling, and shift-based scheduling is practical preparation. For team lead or supervisory tracks, prior experience coordinating a small crew or managing a station strengthens your candidacy considerably.
How do I apply for Customer Service jobs at Wawa?
Applications go through Wawa's careers portal, where you can filter by location and job type. Because Wawa operates on a rolling hire cycle, checking for new postings weekly gives you an edge. To surface only the roles that include visa sponsorship, browse open Wawa Customer Service positions on Migrate Mate, which filters listings by sponsorship type so you avoid applying to roles that won't support your work authorization.
How do I plan my timeline if Wawa is sponsoring my Green Card through EB-3?
The EB-3 process runs in stages: your employer files a PERM application with DOL, which typically takes six to twelve months, followed by an I-140 immigrant petition with USCIS. Depending on your country of birth, visa priority date backlogs can extend the overall timeline significantly. Starting this conversation with Wawa's HR team early in your employment gives you the most runway.
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