Customer Service Management Jobs at Wawa with Visa Sponsorship
Customer Service Management jobs at Wawa put you on the floor and in the operations of one of the most recognized convenience retail chains on the East Coast. Wawa has a track record of sponsoring international candidates across multiple visa categories for this function, making it a realistic target if you're navigating work authorization.
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Get Access To All JobsINTRODUCTION
Soar with us at Wawa. We believe we can make life a little better every day – one smile, hoagie, or experience at a time. And there’s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you’ll be part of a caring team that’s dedicated to helping all of us fly high – together. We’re team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We’re proud to be a part of a winning team of Associate owners who shape our success. We’re committed to helping our communities and one another at every turn, because we know that when we fly together, there’s no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.
ROLE AND RESPONSIBILITIES
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You’ll work side-by-side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked.
What You’ll Do:
- Deliver outstanding customer service and resolve inquiries promptly.
- Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
- Lead, motivate, and train Associates to drive sales and performance during shift.
- Ensure consistent execution of customer service programs, policies, and store technology components.
- Manage cash processes, inventory, vendor check-ins, and store safety.
- Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.
BENEFITS
We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, store discounts, paid time off, paid parental leave, and access to additional benefit and wellness programs. Eligibility for Wawa Benefits is defined under the terms of the plan(s).
BASIC QUALIFICATIONS
- High School Diploma or GED equivalent
- Must be 18+ years old with reliable transportation
- Flexible availability to work various shifts, including weekends, and holidays, to meet business needs
- Supervisory experience, ideally in retail or food service environments, is a plus
- Strong customer service, relationship-building, and communication skills
Associates in this position have an exciting opportunity to opt into a 4-day work week, providing more time to balance what matters outside of work.
COMPENSATION
The hourly range for this position is $22.00 - $29.70 and is commensurate with position, experience and location. Associates in this position will receive a $2.00 shift differential for hours worked between 12am-6am.
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
INTRODUCTION
Soar with us at Wawa. We believe we can make life a little better every day – one smile, hoagie, or experience at a time. And there’s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you’ll be part of a caring team that’s dedicated to helping all of us fly high – together. We’re team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We’re proud to be a part of a winning team of Associate owners who shape our success. We’re committed to helping our communities and one another at every turn, because we know that when we fly together, there’s no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.
ROLE AND RESPONSIBILITIES
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You’ll work side-by-side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked.
What You’ll Do:
- Deliver outstanding customer service and resolve inquiries promptly.
- Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
- Lead, motivate, and train Associates to drive sales and performance during shift.
- Ensure consistent execution of customer service programs, policies, and store technology components.
- Manage cash processes, inventory, vendor check-ins, and store safety.
- Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.
BENEFITS
We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, store discounts, paid time off, paid parental leave, and access to additional benefit and wellness programs. Eligibility for Wawa Benefits is defined under the terms of the plan(s).
BASIC QUALIFICATIONS
- High School Diploma or GED equivalent
- Must be 18+ years old with reliable transportation
- Flexible availability to work various shifts, including weekends, and holidays, to meet business needs
- Supervisory experience, ideally in retail or food service environments, is a plus
- Strong customer service, relationship-building, and communication skills
Associates in this position have an exciting opportunity to opt into a 4-day work week, providing more time to balance what matters outside of work.
COMPENSATION
The hourly range for this position is $22.00 - $29.70 and is commensurate with position, experience and location. Associates in this position will receive a $2.00 shift differential for hours worked between 12am-6am.
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
See all Customer Service Management Jobs at Wawa
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Get Access To All JobsTips for Finding Customer Service Management Jobs at Wawa
Frame your experience around retail operations
Wawa promotes heavily from within and values hands-on store leadership over corporate credentials. When preparing your resume, lead with shift management, team scheduling, and customer throughput metrics rather than abstract leadership competencies.
Confirm your visa type aligns with the role
Customer Service Management at Wawa has supported F-1 OPT, F-1 CPT, TN, and employment-based Green Card pathways. Before applying, verify your current status is compatible with a full-time hourly or salaried management role, since CPT requires active enrollment.
Target store locations in Wawa's core markets
Wawa's hiring is concentrated in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, and Florida. Applying to stores in high-density markets increases your odds of reaching a hiring manager with experience processing sponsored candidates through HR.
Ask about PERM timing before accepting an offer
If you're targeting an EB-2 or EB-3 Green Card path through Wawa, ask the recruiter upfront whether the role qualifies for PERM labor certification and what the typical internal timeline looks like before DOL filing begins.
Use Migrate Mate to find open sponsored roles
Not every Customer Service Management posting at Wawa advertises sponsorship availability. Use Migrate Mate to filter Wawa's open roles by the visa types they've historically sponsored, so you're applying where authorization support is actually on the table.
Prepare documentation before the offer stage
Wawa's onboarding uses E-Verify, so have your work authorization documents ready before your start date is confirmed. Delays in producing your I-94, EAD, or visa stamp can push back your first day or complicate the hiring timeline.
Frequently Asked Questions
Does Wawa sponsor H-1B visas for Customer Service Managements?
Wawa's sponsorship history for Customer Service Management roles is primarily tied to employment-based Green Card pathways like EB-2 and EB-3, along with F-1 OPT, F-1 CPT, and TN visas. H-1B visa sponsorship is less common for this role category because Customer Service Management positions in retail typically don't meet USCIS's specialty occupation requirements, which demand a directly related bachelor's degree as a standard minimum for the position.
How do I apply for Customer Service Management jobs at Wawa?
You can apply through Wawa's careers portal, where Customer Service Management openings are posted by region and store location. When submitting your application, be upfront about your work authorization status in the application form. If you want to filter specifically for roles where Wawa has a track record of sponsoring international candidates, Migrate Mate lets you browse their open positions by visa type.
Which visa types does Wawa commonly use for Customer Service Management roles?
Wawa has sponsored Customer Service Management candidates through F-1 OPT and F-1 CPT for students completing degrees, TN visas for Canadian and Mexican nationals in qualifying occupations, and employment-based Green Card categories including EB-2 and EB-3 for longer-term hires. The right pathway depends on your nationality, degree field, and where you are in your immigration timeline.
What qualifications does Wawa expect for Customer Service Management roles?
Wawa typically looks for candidates with prior retail or food service supervisory experience, strong shift management skills, and comfort working in a fast-paced, high-volume environment. A bachelor's degree is not always required, but relevant experience leading hourly teams, managing inventory, or overseeing customer-facing operations carries significant weight. Wawa's internal promotion culture means demonstrated reliability and operational knowledge matter as much as formal credentials.
How do I time my application around my visa or OPT status?
If you're on F-1 OPT, your 12-month window starts from your program end date, so applying at least two to three months before OPT begins gives you time for interviews, background checks, and Wawa's onboarding process. STEM OPT extension requests should be filed with USCIS at least 90 days before your current OPT expires. TN applicants can typically start faster since TN status can be obtained at a port of entry without advance USCIS filing.