Customer Program Manager Jobs at Wawa with Visa Sponsorship
Customer Program Manager roles at Wawa sit at the intersection of retail operations and client relationship strategy, requiring professionals who can manage complex programs across a convenience and fuel retail environment. Wawa has a established track record of sponsoring international talent for this function across multiple visa categories.
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Get Access To All JobsINTRODUCTION
Soar with us at Wawa. We believe we can make life a little better every day – one smile, hoagie, or experience at a time. And there’s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you’ll be part of a caring team that’s dedicated to helping all of us fly high – together. We’re team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We’re proud to be a part of a winning team of Associate owners who shape our success. We’re committed to helping our communities and one another at every turn, because we know that when we fly together, there’s no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.
ROLE AND RESPONSIBILITIES
As an Assistant General Manager (AGM), you’re a hands-on leader who plays a key role in daily operations, team development, and driving results. From overseeing business performance and profitability to leading the hiring, training, and growth of Customer Service Associates, you’ll be at the heart of the store’s success.
What You’ll Do:
- Ensure every customer leaves satisfied by gathering feedback, solving problems, and maintaining a smooth and friendly Wawa experience.
- Execute quality and engaged training for Customer Service Associates to ensure they feel confident and capable of meeting Wawa’s safety, quality, and operational standards.
- Support hiring, onboarding, coaching, recognizing, and motivating the team to consistently perform their best every day.
- Coordinate schedules and daily tasks to keep operations running efficiently.
- Monitor store performance—review reports, manage shrink, and identify opportunities for improvement.
- Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results.
BENEFITS:
We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, store discounts, paid time off, paid parental leave, and access to additional benefit and wellness programs. Eligibility for Wawa Benefits is defined under the terms of the plan(s).
QUALIFICATIONS:
- High School Diploma or GED equivalent
- Flexible availability to work various shifts, including weekends, and holidays, to meet business needs
- Proven leadership experience, ideally in food service or retail environments is a plus
- Strong background in store operations, including staffing, training, performance management, sales building, scheduling, and expense control
- Ability to implement change and drive results through effective execution
- Excellent communication, relationship building, and interpersonal skills
The hourly range for this position is $24.50 - $30.60 and is commensurate with position, experience, and location. Associates in this position are eligible for monthly bonus incentives.
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state, and local laws, we recruit, hire, promote, and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status, or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
INTRODUCTION
Soar with us at Wawa. We believe we can make life a little better every day – one smile, hoagie, or experience at a time. And there’s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you’ll be part of a caring team that’s dedicated to helping all of us fly high – together. We’re team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We’re proud to be a part of a winning team of Associate owners who shape our success. We’re committed to helping our communities and one another at every turn, because we know that when we fly together, there’s no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.
ROLE AND RESPONSIBILITIES
As an Assistant General Manager (AGM), you’re a hands-on leader who plays a key role in daily operations, team development, and driving results. From overseeing business performance and profitability to leading the hiring, training, and growth of Customer Service Associates, you’ll be at the heart of the store’s success.
What You’ll Do:
- Ensure every customer leaves satisfied by gathering feedback, solving problems, and maintaining a smooth and friendly Wawa experience.
- Execute quality and engaged training for Customer Service Associates to ensure they feel confident and capable of meeting Wawa’s safety, quality, and operational standards.
- Support hiring, onboarding, coaching, recognizing, and motivating the team to consistently perform their best every day.
- Coordinate schedules and daily tasks to keep operations running efficiently.
- Monitor store performance—review reports, manage shrink, and identify opportunities for improvement.
- Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results.
BENEFITS:
We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, store discounts, paid time off, paid parental leave, and access to additional benefit and wellness programs. Eligibility for Wawa Benefits is defined under the terms of the plan(s).
QUALIFICATIONS:
- High School Diploma or GED equivalent
- Flexible availability to work various shifts, including weekends, and holidays, to meet business needs
- Proven leadership experience, ideally in food service or retail environments is a plus
- Strong background in store operations, including staffing, training, performance management, sales building, scheduling, and expense control
- Ability to implement change and drive results through effective execution
- Excellent communication, relationship building, and interpersonal skills
The hourly range for this position is $24.50 - $30.60 and is commensurate with position, experience, and location. Associates in this position are eligible for monthly bonus incentives.
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state, and local laws, we recruit, hire, promote, and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status, or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
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Get Access To All JobsTips for Finding Customer Program Manager Jobs at Wawa Jobs
Frame retail operations experience precisely
Wawa's Customer Program Manager roles emphasize vendor coordination and loyalty program oversight, not just customer service. Document your experience managing cross-functional retail programs with measurable outcomes so your resume maps directly to their operational structure.
Verify your visa type fits their sponsorship
Wawa sponsors EB-2, EB-3, F-1 OPT, F-1 CPT, and TN visas for this role. If you're on OPT, confirm your remaining authorization window covers a full onboarding cycle, since retail program management roles often have longer ramp periods before full productivity.
Target Wawa's regional and corporate hiring separately
Wawa hires Customer Program Managers at both store-support and corporate levels. Applications to corporate roles in their Wawa, Pennsylvania headquarters are more likely to involve formal immigration sponsorship conversations, so prioritize those postings when sponsorship is your primary concern.
Initiate sponsorship conversations before the offer stage
Don't wait until an offer letter arrives to raise visa sponsorship. During the final interview round, ask directly whether immigration support is available for this role so you aren't navigating a PERM or I-140 filing under time pressure after already accepting.
Align your degree field to the specialty occupation standard
For EB-2 or EB-3 sponsorship, USCIS and DOL require the role to qualify as a specialty occupation. A degree in business administration, marketing, or supply chain management gives you the clearest alignment to the Customer Program Manager job description Wawa typically posts.
Use Migrate Mate to track Wawa's open roles
Customer Program Manager openings at Wawa appear inconsistently throughout the year. Use Migrate Mate to filter and monitor current openings at Wawa that are open to sponsored candidates, so you're applying when positions are live rather than relying on outdated job board listings.
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Find Customer Program Manager at Wawa JobsFrequently Asked Questions
Does Wawa sponsor H-1B visas for Customer Program Managers?
Wawa's documented sponsorship history for Customer Program Manager roles covers EB-2, EB-3, F-1 OPT, F-1 CPT, and TN visas, but not H-1B. If your current status requires H-1B sponsorship, you'll need to discuss that directly with their recruiting team, as individual roles and circumstances can differ from historical patterns.
Which visa types are commonly used for Customer Program Manager roles at Wawa?
Wawa has sponsored Customer Program Managers through F-1 OPT and F-1 CPT for early-career candidates, TN visas for Canadian and Mexican nationals in qualifying business roles, and EB-2 or EB-3 immigrant visa pathways for longer-term sponsorship. The right category depends on your nationality, degree level, and where you are in your career.
What qualifications or experience does Wawa expect for Customer Program Manager roles?
Wawa typically looks for candidates with a bachelor's degree in business, marketing, or a related field, combined with experience managing retail programs, vendor relationships, or loyalty initiatives. Familiarity with convenience retail or fuel retail operations strengthens your application, as does demonstrated ability to coordinate across merchandising, operations, and external partners.
How do I apply for Customer Program Manager jobs at Wawa?
You can browse and apply for Customer Program Manager positions at Wawa through Migrate Mate, which filters for roles open to visa-sponsored candidates. Applications go through Wawa's standard recruiting process, which typically includes a phone screen, panel interviews with the program management team, and a final discussion covering compensation and, if relevant, immigration support.
How do I plan my timeline if Wawa is sponsoring my Green Card through EB-2 or EB-3?
EB-2 and EB-3 sponsorship through an employer like Wawa begins with a PERM labor certification filed with DOL, which can take 12 to 18 months before USCIS even receives the I-140 petition. If your priority date is not current, additional wait time applies. Start the conversation with Wawa's HR or immigration counsel as early as possible in your offer negotiation.
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