Customer Program Manager Jobs at JPMorganChase with Visa Sponsorship
Customer Program Manager roles at JPMorganChase sit at the intersection of client relationship management and large-scale financial operations. The firm has a well-established immigration infrastructure and actively sponsors work visas for this function, making it a realistic target for international candidates building a U.S. career in financial services.
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Get Access To All JobsJOB DESCRIPTION
As a Application Owner and Lead Technical Program Manager in Credit Card Authorizations, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.
Job responsibilities
- Own end-to-end application compliance with JPMorganChase standards and practices, including application security controls and operational readiness
- Lead vulnerability and break management (e.g., FARM, ARC, infrastructure), including triage, tracking, and timely remediation
- Drive application risk management, including drift detection, assessment, and mitigation actions
- Plan and execute disaster recovery, capacity, resiliency, and scalability strategies to meet availability and performance targets
- Administer platform and repository hygiene, including Bitbucket access management, functional/service accounts, and access approvals (including RSAM requests)
- Manage certificate lifecycle activities, ensuring timely renewal, deployment, and control adherence
- Oversee Technology Lifecycle Management (TLM) for in-house and third-party components, including third-party software governance and remediation planning
- Lead audit readiness and remediation activities, ensuring findings are addressed with clear ownership, timelines, and evidence
- Quarterback the end-to-end PTx process (Permit to Project Initiation, Build, Deployment, and Operate) for new software and infrastructure builds
- Develop and execute integrated program/project plans (scope, technical requirements, resourcing, milestones), ensuring on-time delivery and stakeholder alignment
- Proactively identify and mitigate program risks and dependencies, apply data-driven performance management, and champion Agile ways of working and continuous improvement across teams
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
- Project management experience supporting credit card and/or debit card initiatives
- Ability to code in at least one programming language (e.g., Java, Python, .NET)
- Working knowledge of site reliability concepts, principles, and practices
- Experience with at least one database and writing SQL queries
- Knowledge of observability, monitoring, and alerting tools (e.g., Grafana, Dynatrace, Prometheus, Datadog, Splunk)
- Experience with containers and/or common server operating systems (e.g., Linux, Windows)
- Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
- Advanced experience in utilizing technical fluency, including knowledge of vendor products and managing vendor relations, to enable on-demand access to shared pools of applications and services
- Proven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment
- Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities
Preferred qualifications, capabilities, and skills
- Facilitate stakeholder management and engagement by organizing and coordinating cross-functional teams, establishing a regular cadence for collaboration, and ensuring comprehensive reporting.
- Experience partnering with engineers
- Strong organizational and time management skills; able to manage projects and deadlines in a fast-paced environment.
- Strategic thinking and problem-solving skills; able to balance short-term needs with long-term vision.
About us
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
JOB DESCRIPTION
As a Application Owner and Lead Technical Program Manager in Credit Card Authorizations, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.
Job responsibilities
- Own end-to-end application compliance with JPMorganChase standards and practices, including application security controls and operational readiness
- Lead vulnerability and break management (e.g., FARM, ARC, infrastructure), including triage, tracking, and timely remediation
- Drive application risk management, including drift detection, assessment, and mitigation actions
- Plan and execute disaster recovery, capacity, resiliency, and scalability strategies to meet availability and performance targets
- Administer platform and repository hygiene, including Bitbucket access management, functional/service accounts, and access approvals (including RSAM requests)
- Manage certificate lifecycle activities, ensuring timely renewal, deployment, and control adherence
- Oversee Technology Lifecycle Management (TLM) for in-house and third-party components, including third-party software governance and remediation planning
- Lead audit readiness and remediation activities, ensuring findings are addressed with clear ownership, timelines, and evidence
- Quarterback the end-to-end PTx process (Permit to Project Initiation, Build, Deployment, and Operate) for new software and infrastructure builds
- Develop and execute integrated program/project plans (scope, technical requirements, resourcing, milestones), ensuring on-time delivery and stakeholder alignment
- Proactively identify and mitigate program risks and dependencies, apply data-driven performance management, and champion Agile ways of working and continuous improvement across teams
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
- Project management experience supporting credit card and/or debit card initiatives
- Ability to code in at least one programming language (e.g., Java, Python, .NET)
- Working knowledge of site reliability concepts, principles, and practices
- Experience with at least one database and writing SQL queries
- Knowledge of observability, monitoring, and alerting tools (e.g., Grafana, Dynatrace, Prometheus, Datadog, Splunk)
- Experience with containers and/or common server operating systems (e.g., Linux, Windows)
- Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
- Advanced experience in utilizing technical fluency, including knowledge of vendor products and managing vendor relations, to enable on-demand access to shared pools of applications and services
- Proven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment
- Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities
Preferred qualifications, capabilities, and skills
- Facilitate stakeholder management and engagement by organizing and coordinating cross-functional teams, establishing a regular cadence for collaboration, and ensuring comprehensive reporting.
- Experience partnering with engineers
- Strong organizational and time management skills; able to manage projects and deadlines in a fast-paced environment.
- Strategic thinking and problem-solving skills; able to balance short-term needs with long-term vision.
About us
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
See all 118+ Customer Program Manager at JPMorganChase jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Program Manager at JPMorganChase roles.
Get Access To All JobsTips for Finding Customer Program Manager Jobs at JPMorganChase Jobs
Align your credentials to specialty occupation standards
JPMorganChase's immigration team will assess whether your Customer Program Manager role qualifies as a specialty occupation under USCIS criteria. A degree in business, finance, or a directly related field strengthens that case considerably more than a general management background.
Target JPMorganChase's enterprise client-facing divisions
Customer Program Manager openings at JPMorganChase cluster in commercial banking and treasury services rather than retail operations. Focusing your applications on those lines of business puts you closer to teams where this title appears consistently and sponsorship is more routinely structured.
Understand which visa category fits your nationality
JPMorganChase sponsors multiple nonimmigrant visa types, including H-1B, H-1B1 for Chilean and Singaporean nationals, and E-3 for Australians. Knowing which category applies to you before your offer conversation helps you ask the right questions and avoids delays during the filing process.
Prepare for PERM timing in your career planning
If your long-term goal is a Green Card through EB-2 or EB-3, JPMorganChase's legal team typically initiates PERM labor certification after you've established yourself in the role. Building a documented record of client program outcomes early creates the evidentiary foundation that PERM applications rely on.
Use Migrate Mate to identify open Customer Program Manager roles
Searching broadly across job boards makes it hard to filter for roles where sponsorship is explicitly on the table. Migrate Mate surfaces Customer Program Manager positions at JPMorganChase that are open to visa sponsorship, so you're not wasting applications on postings that won't support your situation.
Clarify sponsorship scope before accepting an offer
JPMorganChase's sponsorship decisions can differ by business unit and hiring manager. Before signing, confirm in writing whether the offer includes filing fees, premium processing, and coverage for extension petitions. The H-1B initial petition and first extension are where most ambiguity surfaces.
Customer Program Manager at JPMorganChase jobs are hiring across the US. Find yours.
Find Customer Program Manager at JPMorganChase JobsFrequently Asked Questions
Does JPMorganChase sponsor H-1B visas for Customer Program Managers?
Yes, JPMorganChase sponsors H-1B visas for Customer Program Manager roles. The firm has an established immigration legal function that handles these filings across its business units. Your role will need to qualify as a specialty occupation under USCIS standards, which generally requires a bachelor's degree or higher in a specific field directly related to the position's responsibilities.
Which visa types does JPMorganChase commonly use for Customer Program Manager roles?
JPMorganChase sponsors H-1B visas for most nationalities and also files H-1B1 petitions for nationals of Chile and Singapore, as well as E-3 visas for Australian citizens. For candidates pursuing permanent residence, the firm works with EB-2 and EB-3 immigrant visa categories through the PERM labor certification process at the DOL.
What qualifications does JPMorganChase expect for Customer Program Manager positions?
JPMorganChase typically looks for candidates with a degree in business, finance, or a related field, combined with experience managing client relationships or large-scale programs in financial services. For visa sponsorship purposes, your academic background needs to align directly with the role's duties, since USCIS evaluates that connection closely when assessing specialty occupation eligibility.
How do I apply for Customer Program Manager jobs at JPMorganChase?
You can browse open Customer Program Manager positions at JPMorganChase through Migrate Mate, which filters for roles open to visa sponsorship so you're not applying blind. Once you identify a relevant opening, apply directly through JPMorganChase's careers portal. Tailor your application to the specific business unit, whether that's commercial banking, treasury services, or another division, since hiring processes vary across the firm.
How do I plan my timeline around JPMorganChase's H-1B filing process?
H-1B cap-subject petitions are filed in April for an October 1 start date, following a USCIS registration lottery in March. If you're already in the U.S. on OPT or CPT, JPMorganChase will typically time your offer and onboarding around that cycle. Premium processing is available and reduces USCIS adjudication to around 15 business days, which many employers use to reduce uncertainty before the start date.
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