People Operations Manager Jobs at JPMorganChase with Visa Sponsorship

INTRODUCTION

Join our HR Control Management (CM) team today. The team maintains a strong and consistent control environment through a joint accountability model that aligns managers across each line of business, function, and region to mitigate operational risk. The team focuses on four areas: Risk Identification & Assessment, Control Design & Evaluation, Issues & Control Deficiencies, and Control Governance & Reporting.

As a Control Management Vice President within the First Line of Defense in Human Resources, you advise, counsel, and challenge the business on risk mitigation strategies, and evaluate the effectiveness of processes, risks, and controls. The HR Product aligned Control Manager reports to a Product Control Lead and is responsible for building strong partnerships with HR Chief Data and Analytic Office (CDAO) leaders in a highly matrixed environment.

We are currently looking for a Control Management Vice President aligned to HR CDAO to enhance the control environment across HR data management (data governance, quality, access, privacy, and lifecycle controls), Data product management, AI/ML governance and risk assessment, and to enable the safe delivery of analytics and AI/ML capabilities—while ensuring HR data is managed in line with firm standards, regulatory expectations, and audit requirements.

ROLE AND RESPONSIBILITIES

• Work in partnership with key senior stakeholders within HR CDAO to identify and assess risks and provide control expertise on the design of controls to mitigate data related risks.
• Provide subject matter expertise in relation to data risks related to governance, use, protection, classification retention and destruction of data. This includes knowledge of the internal policies and procedures that support adherence to external legal frameworks for data privacy and use; as well as practical application of knowledge to deal with data related issues and their resolution in an operational or technology environment.
• Establish / maintain a unified Control Manager operating model for AI initiatives: Co-led with AI Governance Coordinators - by defining roles and responsibilities, aligning strategic processes, documenting end-to-end CM process flows and RACI matrices, and the AI risk decision tree to accelerate delivery, strengthen risk and controls, and achieve consistent CM execution.
• Create / maintain a comprehensive framework for risk estimation and management across HR ensuring developer and end-user controls are applied consistently beyond CDAO organization and establishing a documented evidence model to demonstrate sustainable control effectiveness across HR.
• Partner with the Data Product to design and operationalize the process from Risk management perspective, ensuring appropriate controls, documentation, evidence capture, and adherence to firmwide risk management requirements.
• Review and analyze program related data / metrics to proactively identify existing and emerging operational risks and issues to support business-related programs and strategies; Translate business requirements into effective and streamlined robust control solutions.
• Provide leadership support for the end-to-end execution of the Control and Operational Risk Evaluation (CORE), including control deficiencies and resolutions, to reduce financial loss, regulatory exposure, and reputational risk.
• Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions.
• Provide additional process and program portfolio support activities may including but not limited to: Control Operational Risk Evaluation (CORE), Office of Legal Obligations (OLO), Inter Affiliate Services (IAS), third-party management and other smaller control programs.

BASIC QUALIFICATIONS

• Bachelor’s degree or equivalent experience required
• 7+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance
• A working experience in one or more of: data governance (protection, classification, retention, destruction, quality and data use), AI governance, product governance, or technology governance within a large, regulated organization.
• Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate the operational risk and control environment in conjunction with business partners
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)

PREFERRED QUALIFICATIONS

• Ability to understand the business / knowledge of regulation surrounding business, including expertise in at least one HR discipline, preferably Workforce Data (Privacy and Data Laws), but including Benefits, Compensation, Employee Relations, Recruiting, Talent & Learning, Opportunity & Inclusion, Regulatory Affairs, and HR Operations (Mobility, Payroll, Timekeeping, Retirement)
• Governance operating model design and execution skills
• Excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner
• Exceptional interpersonal skills; exceptional collaboration and relationship building skills, able to influence without authority, drive closure, and handle competing priorities.
• Flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results focused environment
• Solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions including: Understanding root cause / identifying control deficiencies, developing timely and sustainable solutions and analyzing metrics for emerging risk
• Implementation skills including: writing action plans and procedures, change management and the ability to make subjective and informed decisions based upon output, influence stakeholders and justify decision making; Ability to understand a process and associated risk to inform control design

About us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.