Customer Program Manager Jobs at Intuit with Visa Sponsorship
Customer Program Manager jobs at Intuit lead client relationships and scale support operations across its financial technology products. The company has a consistent track record of sponsoring work visas for this function, and actively recruits international talent across multiple visa categories.
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The QuickBooks Money Customer Success team is focused on engaging, driving value and feature adoption to our highest-value Mid-Market customers throughout their Intuit QuickBooks journey.
Our team uses a consultative approach to guide customers through their lifecycle, surfacing ideas, innovations, integrations, and capabilities supporting our customers' business goals. We are looking for a Customer Success Manager interested in using creativity to solve problems, build long-term relationships, and help businesses use our innovative money solutions—including payment processing, lending, and cash flow management tools—to run and grow their business.
This role is a founding team member who will help in defining what this program looks like through the motions that we test and the conversations and needs that we uncover from our customers.
We share a commitment to delivering the best possible experiences to drive adoption, growth, and customer advocacy. Customer Success Managers are the trusted advisors for each of their customers. You will connect with key influencers and power users to evaluate the strength of our business relationship, dig for pain points, gather and document product feedback, and act as a product advocate.
We collaborate internally with Sales, Marketing, Product, Support, and other teams to provide a connected experience for our customers. You must be able to identify risks to customer satisfaction proactively and collaborate across product and operational lines to pursue solutions and advocate for our customers.
Responsibilities
- Manage customer relationships via a dedicated book of business model where you’re responsible for the overall success of your customers.
- Build and foster relationships with key decision makers and stakeholders across multiple customer teams.
- Engage customers in strategy conversations to derive maximum value from their investment in Intuit QuickBooks Money.
- Define what success means for your customers and produce detailed plans outlining a roadmap to achieve success and share in accountability of their success.
- Monitor customer health and create risk mitigation plans where needed.
- Resolve customer inquiries by aligning customers with the right resources.
- Develop and share best practices with team members to continually improve our processes' quality, effectiveness, and efficiency.
- Partner with different teams at Intuit to 'solve for the customer', including onboarding, up-sell, and product, etc.
- Along the way, you will get to know Intuit QuickBooks Money's software incredibly well and help your customers fully adopt the platform.
- Promote the growth of your install base by uncovering, scoping, and qualifying opportunities where customers can use more Intuit QuickBooks products and services to ensure customer retention and growth.
- Understand technical roadblocks and make recommendations on solution implementation and core integrations using Intuit QuickBooks Money to overcome them.
Qualifications
- 3+ years experience in a client-facing/account management role with at least 2 years of managing a dedicated book of business.
- Business savvy with consultative, problem solving, and issue resolution skills.
- Well-organized, with a high attention to detail and ability to prioritize and time manage for successful execution.
- Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations.
- Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations.
- It's easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation.
- Knowledge of financial technology, money movement, payment processing, or spend management technology or the aptitude to learn it quickly and independently is required.
- Excellent phone, written, and verbal communication skills. Familiar with presenting strategy verbally in person, over the phone, and in email.
- The ability to thrive in a fast-paced environment.
- Experience with B2B SaaS & financial software is a huge plus.
- Experience with Salesforce, Gainsight, or other CRM and Customer Success platforms.
- Experience managing a book of business for Mid-Market (MM) customers.
- Some travel required (up to 15%).
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
Bay Area California $130,500.00 - 177,000.00
Southern California $118,000.00 - 159,500.00
Colorado $112,000.00 - 151,000.00
Hawaii $117,500.00 - 159,000.00
Illinois $112,000.00 - 151,000.00
Massachusetts $117,500.00 - 159,000.00
Maryland $112,000.00 - 151,000.00
Minnesota $101,500.00 – 137,500.00
New Jersey $117,500.00 - 159,000.00
New York $124,500.00 - 168,500.00
Ohio $101,500.00 – 137,500.00
Vermont $112,000.00 - 151,000.00
Washington $117,500.00 - 159,000.00
Washington DC $112,000.00 - 151,000.00
Overview
The QuickBooks Money Customer Success team is focused on engaging, driving value and feature adoption to our highest-value Mid-Market customers throughout their Intuit QuickBooks journey.
Our team uses a consultative approach to guide customers through their lifecycle, surfacing ideas, innovations, integrations, and capabilities supporting our customers' business goals. We are looking for a Customer Success Manager interested in using creativity to solve problems, build long-term relationships, and help businesses use our innovative money solutions—including payment processing, lending, and cash flow management tools—to run and grow their business.
This role is a founding team member who will help in defining what this program looks like through the motions that we test and the conversations and needs that we uncover from our customers.
We share a commitment to delivering the best possible experiences to drive adoption, growth, and customer advocacy. Customer Success Managers are the trusted advisors for each of their customers. You will connect with key influencers and power users to evaluate the strength of our business relationship, dig for pain points, gather and document product feedback, and act as a product advocate.
We collaborate internally with Sales, Marketing, Product, Support, and other teams to provide a connected experience for our customers. You must be able to identify risks to customer satisfaction proactively and collaborate across product and operational lines to pursue solutions and advocate for our customers.
Responsibilities
- Manage customer relationships via a dedicated book of business model where you’re responsible for the overall success of your customers.
- Build and foster relationships with key decision makers and stakeholders across multiple customer teams.
- Engage customers in strategy conversations to derive maximum value from their investment in Intuit QuickBooks Money.
- Define what success means for your customers and produce detailed plans outlining a roadmap to achieve success and share in accountability of their success.
- Monitor customer health and create risk mitigation plans where needed.
- Resolve customer inquiries by aligning customers with the right resources.
- Develop and share best practices with team members to continually improve our processes' quality, effectiveness, and efficiency.
- Partner with different teams at Intuit to 'solve for the customer', including onboarding, up-sell, and product, etc.
- Along the way, you will get to know Intuit QuickBooks Money's software incredibly well and help your customers fully adopt the platform.
- Promote the growth of your install base by uncovering, scoping, and qualifying opportunities where customers can use more Intuit QuickBooks products and services to ensure customer retention and growth.
- Understand technical roadblocks and make recommendations on solution implementation and core integrations using Intuit QuickBooks Money to overcome them.
Qualifications
- 3+ years experience in a client-facing/account management role with at least 2 years of managing a dedicated book of business.
- Business savvy with consultative, problem solving, and issue resolution skills.
- Well-organized, with a high attention to detail and ability to prioritize and time manage for successful execution.
- Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations.
- Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations.
- It's easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation.
- Knowledge of financial technology, money movement, payment processing, or spend management technology or the aptitude to learn it quickly and independently is required.
- Excellent phone, written, and verbal communication skills. Familiar with presenting strategy verbally in person, over the phone, and in email.
- The ability to thrive in a fast-paced environment.
- Experience with B2B SaaS & financial software is a huge plus.
- Experience with Salesforce, Gainsight, or other CRM and Customer Success platforms.
- Experience managing a book of business for Mid-Market (MM) customers.
- Some travel required (up to 15%).
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
Bay Area California $130,500.00 - 177,000.00
Southern California $118,000.00 - 159,500.00
Colorado $112,000.00 - 151,000.00
Hawaii $117,500.00 - 159,000.00
Illinois $112,000.00 - 151,000.00
Massachusetts $117,500.00 - 159,000.00
Maryland $112,000.00 - 151,000.00
Minnesota $101,500.00 – 137,500.00
New Jersey $117,500.00 - 159,000.00
New York $124,500.00 - 168,500.00
Ohio $101,500.00 – 137,500.00
Vermont $112,000.00 - 151,000.00
Washington $117,500.00 - 159,000.00
Washington DC $112,000.00 - 151,000.00
See all Customer Program Manager Jobs at Intuit
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Get Access To All JobsTips for Finding Customer Program Manager Jobs at Intuit
Frame Your CRM Experience Around Intuit's Ecosystem
Intuit prioritizes Customer Program Managers who have worked with enterprise SaaS clients or financial platforms. Tailor your resume to highlight customer lifecycle management, escalation workflows, and cross-functional coordination within a software or fintech environment.
Confirm Your Visa Type Before Applying
Intuit sponsors multiple visa categories, including H-1B, E-3, TN, and F-1 OPT. Knowing which category applies to you lets you ask targeted questions during interviews and avoids late-stage surprises when the offer and petition timeline gets finalized.
Target Intuit Roles During OPT Early
F-1 OPT gives you up to 12 months of work authorization, with a 24-month STEM extension available. Starting your Intuit application process well before OPT expires gives the company enough runway to file an H-1B petition before your authorization lapses.
Ask Recruiters About the LCA Filing Stage
Before Intuit can file your H-1B petition with USCIS, the company must get a Labor Condition Application certified by DOL. Asking the recruiter where they are in that process tells you whether an offer can realistically convert to a petition before a cap deadline.
Use Migrate Mate to Surface Open Roles
Customer Program Manager openings at Intuit can appear across multiple product lines and business units. Use Migrate Mate to browse current postings filtered by visa sponsorship type, so you're only seeing roles aligned with your work authorization situation.
Document Client-Facing Outcomes in Concrete Terms
Intuit's hiring bar for this function centers on measurable impact: retention rates, onboarding timelines, NPS improvements. Quantifying your outcomes makes your petition easier to support if Intuit pursues an employer-sponsored Green Card pathway after initial sponsorship.
Frequently Asked Questions
Does Intuit sponsor H-1B visas for Customer Program Managers?
Yes, Intuit sponsors H-1B visas for Customer Program Manager roles. The company treats this function as a specialty occupation requiring a relevant bachelor's degree or higher, which satisfies the core H-1B eligibility standard. Before filing with USCIS, Intuit must obtain a certified Labor Condition Application from DOL confirming the offered salary meets prevailing wage requirements for the role's location.
How do I apply for Customer Program Manager jobs at Intuit?
Applications go through Intuit's careers portal. Search for Customer Program Manager or related titles such as Customer Success Manager or Program Manager, Customer Experience. You can also browse verified sponsorship-eligible openings through Migrate Mate, which filters Intuit postings by visa type so you can confirm sponsorship availability before investing time in an application.
Which visa types does Intuit commonly use for Customer Program Manager roles?
Intuit sponsors H-1B, E-3 visa, TN visa, F-1 OPT, F-1 CPT, and J-1 visas for this function. E-3 visa is available exclusively to Australian citizens. TN visa covers Canadian and Mexican nationals in qualifying professional categories. H-1B remains the most broadly applicable option for other nationalities, subject to the annual USCIS lottery and cap cycle.
What qualifications does Intuit expect for Customer Program Manager candidates?
Intuit typically looks for a bachelor's degree in business, communications, computer science, or a related field, paired with direct experience managing enterprise or mid-market customer accounts in a SaaS or fintech environment. Strong cross-functional coordination skills, familiarity with CRM platforms, and a track record of improving customer retention metrics are consistent signals across Intuit's Customer Program Manager postings.
How do I time my application to align with Intuit's sponsorship process?
H-1B petitions must be filed with USCIS in early April to take effect October 1, which means Intuit needs to extend offers and complete DOL's LCA process by late March. If you're on F-1 OPT, aim to have an offer in place at least four to five months before your authorization expires to allow adequate time for the petition cycle.