Customer Program Manager Jobs at Intuit with Visa Sponsorship
Customer Program Manager jobs at Intuit lead client relationships and scale support operations across its financial technology products. The company has a consistent track record of sponsoring work visas for this function, and actively recruits international talent across multiple visa categories.
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Join Intuit as a Principal Program Manager on the Customer Success team. This is a high-impact role for a builder and craftsperson: someone who can take a vision, design the blueprint, assemble the right team, and lead them from zero to fully functioning, high-performing execution.
You will be responsible for shaping strategy, architecting programs from the ground up, and organizing teams around the work so they can deliver with precision and speed. You will bring structure where there is ambiguity, create alignment across functions, and operationalize our most strategic and transformational programs that serve our global customer base.
This role requires not just strategic thinking, but a deep commitment to craft: ensuring that every process, meeting cadence, and deliverable is designed for maximum clarity, momentum, and results. You'll also be expected to use AI as a working tool in your own craft: applying it to accelerate analysis and decisions, while holding the output to the same bar you'd hold any other deliverable. You will work directly with senior leadership and executives on a regular basis, managing up and down effectively, presenting program updates and recommendations that inspire confidence, and securing buy-in and trust quickly across all levels of the organization.
Responsibilities
- Architect from the Ground Up: Design, structure, and launch multi-org programs from inception to execution, ensuring every piece of the work is owned, sequenced, and connected to our GBSG strategic objectives.
- Organize and Mobilize: Build the right team for the work, instill operational discipline, and establish clear roles, accountability, and workflows that keep everyone aligned and moving fast.
- Execute Flawlessly: Drive execution with precision, using metrics, principles, and risk mitigation strategies to ensure the work stays on track and delivers measurable business outcomes for our global customers.
- Build and Scale Craft with AI: Experiment with new approaches, including AI, and judge them by outcomes. Keep what works, drop what doesn't, and turn the lessons into practices other PgMs can reuse.
- Strategic Storytelling and Influence: Tie GBSG business unit, portfolio, and program strategies together into a cohesive narrative. Use influence and data to drive alignment and buy-in at all levels.
- Partner with Senior Leadership: Engage regularly with executives to align on priorities, present progress and recommendations, and gain their trust and sponsorship quickly.
- Prioritize with Rigor: Identify the highest-impact initiatives, manage trade-offs, and escalate key decisions with clear recommendations and rationale.
- Communicate for Impact: Deliver crisp, relevant updates to diverse audiences, from front-line managers to senior executives, ensuring clarity on strategy, execution status, and next steps.
- Resolve and Adapt: Anticipate challenges, navigate competing interests, and adjust course quickly while keeping teams motivated and focused.
Qualifications
- 10+ years of experience leading complex, cross-functional SaaS programs with a proven ability to build and scale new initiatives from scratch.
- Track record of starting in ambiguity and creating clarity: designing programs, teams, and processes that deliver high-quality outcomes fast.
- Strong operational craft: expertise in program design, governance models, decision frameworks, and execution tracking.
- Comfortable using AI and other tools day to day to speed up analysis and test assumptions, with the judgment to know when the output is good enough to act on and when it isn't.
- Skilled at using data to facilitate tough conversations, align leaders, and communicate risks, outcomes, and recommendations with confidence.
- Demonstrated ability to manage up and down effectively: build trust, secure buy-in, and present regularly to senior leadership with impact.
- Demonstrated ability to operate at both the strategic level (long-term goals and portfolio shaping) and the tactical level (quarterly performance and operational improvement).
- Highly effective communicator across multiple formats and audiences, capable of driving alignment and action through compelling narratives.
- Strong relationship-builder who can influence without authority, manage conflict gracefully, and keep momentum in complex environments.
- Willing to share what works, not just apply it. Contributes practices back to the broader PgM community rather than keeping them within their own programs.
- Passion for customer success and delivering measurable impact for global businesses and experts.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
The expected base pay range for this position is:
- Mountain View $194,000 - $262,000
- San Diego, CA $178,000 - $241,000
Overview
Join Intuit as a Principal Program Manager on the Customer Success team. This is a high-impact role for a builder and craftsperson: someone who can take a vision, design the blueprint, assemble the right team, and lead them from zero to fully functioning, high-performing execution.
You will be responsible for shaping strategy, architecting programs from the ground up, and organizing teams around the work so they can deliver with precision and speed. You will bring structure where there is ambiguity, create alignment across functions, and operationalize our most strategic and transformational programs that serve our global customer base.
This role requires not just strategic thinking, but a deep commitment to craft: ensuring that every process, meeting cadence, and deliverable is designed for maximum clarity, momentum, and results. You'll also be expected to use AI as a working tool in your own craft: applying it to accelerate analysis and decisions, while holding the output to the same bar you'd hold any other deliverable. You will work directly with senior leadership and executives on a regular basis, managing up and down effectively, presenting program updates and recommendations that inspire confidence, and securing buy-in and trust quickly across all levels of the organization.
Responsibilities
- Architect from the Ground Up: Design, structure, and launch multi-org programs from inception to execution, ensuring every piece of the work is owned, sequenced, and connected to our GBSG strategic objectives.
- Organize and Mobilize: Build the right team for the work, instill operational discipline, and establish clear roles, accountability, and workflows that keep everyone aligned and moving fast.
- Execute Flawlessly: Drive execution with precision, using metrics, principles, and risk mitigation strategies to ensure the work stays on track and delivers measurable business outcomes for our global customers.
- Build and Scale Craft with AI: Experiment with new approaches, including AI, and judge them by outcomes. Keep what works, drop what doesn't, and turn the lessons into practices other PgMs can reuse.
- Strategic Storytelling and Influence: Tie GBSG business unit, portfolio, and program strategies together into a cohesive narrative. Use influence and data to drive alignment and buy-in at all levels.
- Partner with Senior Leadership: Engage regularly with executives to align on priorities, present progress and recommendations, and gain their trust and sponsorship quickly.
- Prioritize with Rigor: Identify the highest-impact initiatives, manage trade-offs, and escalate key decisions with clear recommendations and rationale.
- Communicate for Impact: Deliver crisp, relevant updates to diverse audiences, from front-line managers to senior executives, ensuring clarity on strategy, execution status, and next steps.
- Resolve and Adapt: Anticipate challenges, navigate competing interests, and adjust course quickly while keeping teams motivated and focused.
Qualifications
- 10+ years of experience leading complex, cross-functional SaaS programs with a proven ability to build and scale new initiatives from scratch.
- Track record of starting in ambiguity and creating clarity: designing programs, teams, and processes that deliver high-quality outcomes fast.
- Strong operational craft: expertise in program design, governance models, decision frameworks, and execution tracking.
- Comfortable using AI and other tools day to day to speed up analysis and test assumptions, with the judgment to know when the output is good enough to act on and when it isn't.
- Skilled at using data to facilitate tough conversations, align leaders, and communicate risks, outcomes, and recommendations with confidence.
- Demonstrated ability to manage up and down effectively: build trust, secure buy-in, and present regularly to senior leadership with impact.
- Demonstrated ability to operate at both the strategic level (long-term goals and portfolio shaping) and the tactical level (quarterly performance and operational improvement).
- Highly effective communicator across multiple formats and audiences, capable of driving alignment and action through compelling narratives.
- Strong relationship-builder who can influence without authority, manage conflict gracefully, and keep momentum in complex environments.
- Willing to share what works, not just apply it. Contributes practices back to the broader PgM community rather than keeping them within their own programs.
- Passion for customer success and delivering measurable impact for global businesses and experts.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
The expected base pay range for this position is:
- Mountain View $194,000 - $262,000
- San Diego, CA $178,000 - $241,000
See all Customer Program Manager Jobs at Intuit
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Program Manager Jobs at Intuit.
Get Access To All JobsTips for Finding Customer Program Manager Jobs at Intuit
Frame Your CRM Experience Around Intuit's Ecosystem
Intuit prioritizes Customer Program Managers who have worked with enterprise SaaS clients or financial platforms. Tailor your resume to highlight customer lifecycle management, escalation workflows, and cross-functional coordination within a software or fintech environment.
Confirm Your Visa Type Before Applying
Intuit sponsors multiple visa categories, including H-1B, E-3, TN, and F-1 OPT. Knowing which category applies to you lets you ask targeted questions during interviews and avoids late-stage surprises when the offer and petition timeline gets finalized.
Target Intuit Roles During OPT Early
F-1 OPT gives you up to 12 months of work authorization, with a 24-month STEM extension available. Starting your Intuit application process well before OPT expires gives the company enough runway to file an H-1B petition before your authorization lapses.
Ask Recruiters About the LCA Filing Stage
Before Intuit can file your H-1B petition with USCIS, the company must get a Labor Condition Application certified by DOL. Asking the recruiter where they are in that process tells you whether an offer can realistically convert to a petition before a cap deadline.
Use Migrate Mate to Surface Open Roles
Customer Program Manager openings at Intuit can appear across multiple product lines and business units. Use Migrate Mate to browse current postings filtered by visa sponsorship type, so you're only seeing roles aligned with your work authorization situation.
Document Client-Facing Outcomes in Concrete Terms
Intuit's hiring bar for this function centers on measurable impact: retention rates, onboarding timelines, NPS improvements. Quantifying your outcomes makes your petition easier to support if Intuit pursues an employer-sponsored Green Card pathway after initial sponsorship.
Frequently Asked Questions
Does Intuit sponsor H-1B visas for Customer Program Managers?
Yes, Intuit sponsors H-1B visas for Customer Program Manager roles. The company treats this function as a specialty occupation requiring a relevant bachelor's degree or higher, which satisfies the core H-1B eligibility standard. Before filing with USCIS, Intuit must obtain a certified Labor Condition Application from DOL confirming the offered salary meets prevailing wage requirements for the role's location.
How do I apply for Customer Program Manager jobs at Intuit?
Applications go through Intuit's careers portal. Search for Customer Program Manager or related titles such as Customer Success Manager or Program Manager, Customer Experience. You can also browse verified sponsorship-eligible openings through Migrate Mate, which filters Intuit postings by visa type so you can confirm sponsorship availability before investing time in an application.
Which visa types does Intuit commonly use for Customer Program Manager roles?
Intuit sponsors H-1B, E-3 visa, TN visa, F-1 OPT, F-1 CPT, and J-1 visas for this function. E-3 visa is available exclusively to Australian citizens. TN visa covers Canadian and Mexican nationals in qualifying professional categories. H-1B remains the most broadly applicable option for other nationalities, subject to the annual USCIS lottery and cap cycle.
What qualifications does Intuit expect for Customer Program Manager candidates?
Intuit typically looks for a bachelor's degree in business, communications, computer science, or a related field, paired with direct experience managing enterprise or mid-market customer accounts in a SaaS or fintech environment. Strong cross-functional coordination skills, familiarity with CRM platforms, and a track record of improving customer retention metrics are consistent signals across Intuit's Customer Program Manager postings.
How do I time my application to align with Intuit's sponsorship process?
H-1B petitions must be filed with USCIS in early April to take effect October 1, which means Intuit needs to extend offers and complete DOL's LCA process by late March. If you're on F-1 OPT, aim to have an offer in place at least four to five months before your authorization expires to allow adequate time for the petition cycle.