Customer Program Manager Jobs at DoorDash with Visa Sponsorship
Customer Program Manager roles at DoorDash sit at the intersection of operations, merchant relationships, and product-driven strategy. DoorDash has a well-established track record of sponsoring international talent across multiple visa categories for this function, making it a strong target for sponsored job seekers.
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Get Access To All JobsAbout the Team
DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!
About the Role
You will lead the Service Operations team for the PHX market at DoorDash Labs. You will lead experienced and new technicians to maximize uptime, supporting our overall fleet utilization goals. You will report to the Operations Manager, Service in our DoorDash Labs organization. You must be located in the Greater PHX Area, AZ, and this is an onsite role with expectations of 100% in-office.
You're excited about this opportunity because you will…
- Foster a safety-first approach to all things Service
- Lead a team of new and experienced technicians to maximize uptime of all Operations assets
- Work with Service Engineering on identified tooling/jig needs with field deployments of new platforms
- Track technician productivity to ensure we are good stewards maximizing our limited resources
- Ensure adherence to Service SOPs, including Work Order and Parts flow and management at local level
- Coordinate development of Service Technicians in supporting a career path within DoorDash Labs
- Track KPIs and explain variances
- Maintain accountability and uptime of all tools and equipment to support Service Operations
You may flex to nights or weekends to oversee and spot check the team and support the operation.
We're excited about you because you have…
- 6+ years in service operations, field service, or technical operations
- 2+ years leading service technicians or field teams, with ownership of performance and execution
- Strong experience with work order systems and operational KPIs (MTTR, MTBF, throughput, SLA)
- Comfortable operating in fast-paced, ambiguous environments and driving results through others
- Experience scaling operations, launching new markets, or supporting infrastructure buildouts
- Experience in robotics, autonomous systems, electric vehicles, aircraft, or similar complex systems (preferred)
- Mobile/field service background (preferred)
- Familiarity with service platforms like MaintainX, JIRA, or similar (preferred)
- Exposure to technical environments (diagnostics, APIs, scripting, Python, GitHub) (nice to have)
- Believe in 1% improvement every day
- Valid U.S. drivers license required and a successful completion of MVR required
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
About the Team
DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!
About the Role
You will lead the Service Operations team for the PHX market at DoorDash Labs. You will lead experienced and new technicians to maximize uptime, supporting our overall fleet utilization goals. You will report to the Operations Manager, Service in our DoorDash Labs organization. You must be located in the Greater PHX Area, AZ, and this is an onsite role with expectations of 100% in-office.
You're excited about this opportunity because you will…
- Foster a safety-first approach to all things Service
- Lead a team of new and experienced technicians to maximize uptime of all Operations assets
- Work with Service Engineering on identified tooling/jig needs with field deployments of new platforms
- Track technician productivity to ensure we are good stewards maximizing our limited resources
- Ensure adherence to Service SOPs, including Work Order and Parts flow and management at local level
- Coordinate development of Service Technicians in supporting a career path within DoorDash Labs
- Track KPIs and explain variances
- Maintain accountability and uptime of all tools and equipment to support Service Operations
You may flex to nights or weekends to oversee and spot check the team and support the operation.
We're excited about you because you have…
- 6+ years in service operations, field service, or technical operations
- 2+ years leading service technicians or field teams, with ownership of performance and execution
- Strong experience with work order systems and operational KPIs (MTTR, MTBF, throughput, SLA)
- Comfortable operating in fast-paced, ambiguous environments and driving results through others
- Experience scaling operations, launching new markets, or supporting infrastructure buildouts
- Experience in robotics, autonomous systems, electric vehicles, aircraft, or similar complex systems (preferred)
- Mobile/field service background (preferred)
- Familiarity with service platforms like MaintainX, JIRA, or similar (preferred)
- Exposure to technical environments (diagnostics, APIs, scripting, Python, GitHub) (nice to have)
- Believe in 1% improvement every day
- Valid U.S. drivers license required and a successful completion of MVR required
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
See all 87+ Customer Program Manager at DoorDash jobs
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Get Access To All JobsTips for Finding Customer Program Manager Jobs at DoorDash Jobs
Frame your experience around merchant outcomes
DoorDash Customer Program Managers are evaluated on measurable business impact, not just account management activity. Document specific retention rates, onboarding improvements, or revenue outcomes from your previous roles before applying. Quantified results move your resume past initial screening.
Target DoorDash's enterprise and mid-market teams
DoorDash staffs Customer Program Manager roles across restaurant enterprise accounts, convenience, and grocery verticals. Identifying which business unit your background fits before outreach sharpens your application and signals genuine familiarity with their merchant model.
Confirm your visa category before accepting an offer
DoorDash sponsors several nonimmigrant categories including H-1B, E-3, TN, and H-1B1. Before signing, confirm in writing which category your offer covers, since each carries different timelines, renewal structures, and portability rules that affect your long-term planning.
Time your application around H-1B cap deadlines
If you need H-1B sponsorship, registrations open in March for an October 1 start date. Targeting DoorDash roles in Q4 of the prior year gives you the runway to get an offer finalized and submitted before USCIS opens the registration window.
Use Migrate Mate to filter verified sponsoring roles
Confirming which Customer Program Manager openings at DoorDash are actively sponsoring can be difficult from a standard job board. Use Migrate Mate to filter DoorDash listings by visa type so you apply only to roles where sponsorship is confirmed and available.
Request clarity on PERM eligibility during negotiations
If your goal is permanent residency, ask during the offer stage whether the Customer Program Manager role qualifies for EB-2 or EB-3 PERM sponsorship. Not every position is structured for green card filing, and confirming this early prevents a costly misalignment later.
Customer Program Manager at DoorDash jobs are hiring across the US. Find yours.
Find Customer Program Manager at DoorDash JobsFrequently Asked Questions
Does DoorDash sponsor H-1B visas for Customer Program Managers?
Yes, DoorDash sponsors H-1B visas for Customer Program Manager roles. Because the H-1B is subject to an annual cap and lottery, timing matters. If you need initial H-1B sponsorship, work toward securing an offer well before the March registration window opens so your employer can file on your behalf for an October 1 start date.
Which visa types does DoorDash commonly sponsor for Customer Program Manager roles?
DoorDash sponsors a range of visa categories for this function, including H-1B, H-1B1 for Chilean and Singaporean nationals, E-3 for Australian citizens, TN for Canadian and Mexican professionals, F-1 OPT and CPT for students, J-1, and immigrant pathways including EB-2 and EB-3. The right category depends on your nationality, educational background, and career stage.
What qualifications does DoorDash expect for Customer Program Manager positions?
DoorDash typically looks for experience managing complex merchant or client relationships, cross-functional coordination, and data-informed program management in a technology or marketplace environment. Familiarity with CRM tools, onboarding workflows, and measurable retention or growth outcomes strengthens your profile. A bachelor's degree in business, communications, or a related field is standard, and prior experience in a two-sided marketplace or logistics context is a differentiator.
How do I apply for Customer Program Manager jobs at DoorDash?
Browse open Customer Program Manager roles at DoorDash on Migrate Mate, where listings are filtered by visa sponsorship type so you can confirm eligibility before applying. Once you identify a fit, apply directly through DoorDash's careers portal. Tailor your application to the specific vertical (restaurant, grocery, convenience) and lead with measurable outcomes from your previous program management experience.
How do I plan my timeline if DoorDash is sponsoring my visa for a Customer Program Manager role?
Timeline depends heavily on visa category. E-3 and TN approvals can move quickly, often within a few weeks of offer acceptance. H-1B sponsorship requires waiting for the October 1 fiscal year start unless you're transferring an existing H-1B. F-1 OPT candidates should confirm their OPT expiration date relative to the expected start date and discuss cap-gap coverage with DoorDash's immigration team if applicable.
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