Customer Program Manager Jobs at Johnson Controls with Visa Sponsorship

INTRODUCTION

Kickstart the next step in your career with the Johnson Controls team.

As a leader in the development of intelligent, safe, and sustainable buildings, our mission is to innovate and enhance the way buildings operate to benefit people, communities, and the planet. Join a high-performing team that empowers you to shape your ideal future! Our government industry sector is strategically positioned to provide unparalleled support to major government entities and critical infrastructure initiatives around the world. This is your opportunity to engage in challenging and rewarding work that will not only advance your professional skills but also contribute meaningfully to society.

At Johnson Controls, we are dedicated to fostering an environment that prioritizes the holistic well-being of our employees—physically, financially, and emotionally. By becoming a valued member of the Johnson Controls family, you will thrive within a vibrant company culture that actively encourages your ideas and contributions. Every voice matters here, and your next remarkable opportunity is just a few clicks away!

What we offer:

• Competitive Salary and Incentive/Bonus Plan: Attractive compensation structure that recognizes your contributions and performance.
• Paid Time Off: Generous vacation policy with 15 vacation days in your first year, plus paid sick leave to ensure work-life balance.
• Comprehensive Benefits Package: Robust benefits including 401K plans, medical, dental, and vision coverage available from your first day of employment.
• Extensive Training Opportunities: Access to thorough product training and cross-training programs designed to enhance your skills and knowledge.
• Collaborative Team Environment: Work alongside supportive colleagues in an encouraging atmosphere that fosters teamwork and innovation.
• Commitment to Safety: We prioritize your safety through our Zero Harm policy, ensuring a secure workplace for all employees.
• Discover more about us: A Day in a Life at Johnson Controls

What you will do

The Regional Fire Service Manager mentors and empowers local Operations managers to lead their teams, resulting in profitable and efficient project execution and exceptional customer service. In this position, you will collaborate with the region, business, and enterprise leadership to ensure predictable and high-quality standards of service that distinctly set Johnson Controls apart from the competition.

How you will do it

This position will establish the standard for professionalism within the operations team and nurture a high-performing culture that promotes inclusivity and diversity. You will inspire and support a team that will assist in meeting the needs of our customers while recognizing their diverse backgrounds and expectations. You will drive customer excellence while fostering a culture of employee engagement that is safe, collaborative, and adaptable to change. In this position, you will understand the business environment within your designated geographic area of responsibility and targeted markets, including legislation and competitors. You will assist in developing strategies and drive growth initiatives to deliver operations excellence.

Leader Attributes:

• Unwavering customer-first mentality that drives all decisions and actions.
• Acts as a trusted consultant and partner to the markets, providing valuable insights and support.
• Strong influencing skills that promote collaborative efforts across teams.
• Demonstrates ability to develop skills in others, fostering continuous learning and growth.
• Effectively connects strategy to execution, solving problems with innovative solutions.
• Communicates effectively with internal and external stakeholders, ensuring clarity and alignment.
• Efficiently marshals and allocates resources to maximize effectiveness and impact.
• Builds trust through consistent role modeling, follow-through, and maintaining a minimal say/do gap.
• Exhibits change and learning agility, readily adapting to new situations and challenges.

What we look for

Required Skills

• Specific domain experience – 7+ years in leading a business effectively.
• Bachelor's degree or equivalent experience.
• 5+ years of inclusive people leadership experience.

Preferred Skills

• Experience with contracting, and a comprehensive understanding of S&OP, construction legalities, procurement, functional support structures, and change management.
• Influences managers and front-line operations workforce by exemplifying trust, support, and a high say/do ratio.
• Deep understanding of service impacts on P&L.
• Proficient in fostering and maintaining customer satisfaction while acknowledging diverse needs.
• Expertise in building and leading high-performing teams that value collaboration.
• Capable of executing and continuously improving established processes.
• Proven track record of success in a matrixed organization, effectively managing conflict resolution and change management to achieve win-win results.
• Must have excellent communication and interpersonal skills, both written and verbal.
• Strong time management abilities, with a knack for prioritizing tasks based on their financial impact on overall business goals.
• Prioritizes essential activities to achieve targets and plans using actionable metrics, ensuring strategic initiatives are adopted to spur growth.
• Ensures that local market size and capacity requirements are comprehensively understood, and that staffing activities are planned to appropriately cover accounts/markets, considering current sales performance and affordability in collaboration with Regional Leadership.

HIRING SALARY RANGE: $145K-$220K (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page.