Customer Program Manager Jobs at Johnson Controls with Visa Sponsorship
Customer Program Manager jobs at Johnson Controls sit at the intersection of manufacturing operations and client relationships, managing complex service contracts and multi-site accounts across building technologies and industrial systems. Johnson Controls sponsors a range of visa types for this function, making it a realistic target for international candidates with the right technical and account management background.
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Get Access To All JobsBuild your best future with the Johnson Controls team!
Who we are:
Johnson Controls is global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What We Offer:
- Competitive salary and bonus
- Paid vacation/holidays/sick time
- Comprehensive benefits package including 401K, medical, dental, and vision care.
- On-the-job/cross-training opportunities
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
What You Will Do
Lead Customer Service operations for the North American Air-Handling Business, managing a team of 3 direct reports. Drive performance in order management, customer experience, and sales support while ensuring operational consistency and continuous improvement.
How You Will Do It
Team Leadership
- Lead, coach, and develop a team of customer service professionals
- Set goals, track KPIs, and drive accountability and performance
Order Management
- Oversee order entry and fulfillment across North America
- Ensure accuracy, timeliness, and alignment with service metrics
- Partner with manufacturing, logistics, and finance to resolve issues
Customer Experience
- Serve as escalation point for complex customer issues
- Drive customer satisfaction through proactive communication and resolution
- Implement best practices to improve responsiveness and service quality
Sales Support
- Partner with sales on reservations, leadtime management & pipeline support
- Leverage Salesforce and other tools to track activity and performance
- Support end-to-end transaction flow from quote to cash in partnership with finance
Process Improvement
- Identify and implement improvements to increase efficiency and consistency using the JCI Business System (Lean)
- Ensure compliance with company policies and North America requirements
What We Look For
Requirements
- 7+ years of experience in customer service, inside sales, or operations
- Experience leading teams in a North America environment
- Salesforce proficiency preferred
- Strong communication, problem-solving, and organizational skills
SALARY RANGE: $112,000 - $187,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site.
Build your best future with the Johnson Controls team!
Who we are:
Johnson Controls is global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What We Offer:
- Competitive salary and bonus
- Paid vacation/holidays/sick time
- Comprehensive benefits package including 401K, medical, dental, and vision care.
- On-the-job/cross-training opportunities
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
What You Will Do
Lead Customer Service operations for the North American Air-Handling Business, managing a team of 3 direct reports. Drive performance in order management, customer experience, and sales support while ensuring operational consistency and continuous improvement.
How You Will Do It
Team Leadership
- Lead, coach, and develop a team of customer service professionals
- Set goals, track KPIs, and drive accountability and performance
Order Management
- Oversee order entry and fulfillment across North America
- Ensure accuracy, timeliness, and alignment with service metrics
- Partner with manufacturing, logistics, and finance to resolve issues
Customer Experience
- Serve as escalation point for complex customer issues
- Drive customer satisfaction through proactive communication and resolution
- Implement best practices to improve responsiveness and service quality
Sales Support
- Partner with sales on reservations, leadtime management & pipeline support
- Leverage Salesforce and other tools to track activity and performance
- Support end-to-end transaction flow from quote to cash in partnership with finance
Process Improvement
- Identify and implement improvements to increase efficiency and consistency using the JCI Business System (Lean)
- Ensure compliance with company policies and North America requirements
What We Look For
Requirements
- 7+ years of experience in customer service, inside sales, or operations
- Experience leading teams in a North America environment
- Salesforce proficiency preferred
- Strong communication, problem-solving, and organizational skills
SALARY RANGE: $112,000 - $187,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site.
See all Customer Program Manager Jobs at Johnson Controls
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Get Access To All JobsTips for Finding Customer Program Manager Jobs at Johnson Controls
Align your resume to LCA-filed job titles
Johnson Controls files Labor Condition Applications with DOL under specific job titles. Search the DOL OFLC disclosure database for their Customer Program Manager filings to confirm exact title language and tailor your application materials accordingly.
Document cross-functional project ownership early
Johnson Controls Customer Program Managers are expected to own P&L accountability and coordinate across engineering, service, and sales teams. Build a portfolio of concrete examples showing multi-stakeholder program outcomes before you reach the interview stage.
Target regional accounts hubs in your job search
Johnson Controls concentrates Customer Program Manager openings around major metro markets with dense commercial and industrial client bases. Focus applications on those hubs rather than applying broadly, since hiring managers there carry larger headcount budgets and sponsor more frequently.
Verify your OPT timeline against the offer calendar
If you're on F-1 OPT, map your remaining authorization window against Johnson Controls' typical offer-to-start lead time. USCIS requires your OPT employment to begin before your EAD expires, so a late offer acceptance can create a gap that voids your authorization entirely.
Use Migrate Mate to filter open roles by sponsorship type
Johnson Controls posts Customer Program Manager roles across multiple regions, but not every posting signals sponsorship availability. Use Migrate Mate to filter open positions by the visa categories Johnson Controls actively supports for this role and surface opportunities that match your situation.
Prepare for PERM timing if Green Card is your goal
Johnson Controls sponsors EB-2 and EB-3 Green Cards for qualifying roles, but PERM labor certification can take 12 to 18 months before your I-140 is even filed. Raise your long-term sponsorship intentions with your hiring manager during the offer stage, not after you've started.
Frequently Asked Questions
Does Johnson Controls sponsor H-1B visas for Customer Program Managers?
Yes, Johnson Controls sponsors H-1B visas for Customer Program Manager roles. The position typically qualifies as a specialty occupation because it requires a bachelor's degree or higher in business, engineering, or a related field. Johnson Controls files the required Labor Condition Application with the DOL before submitting the H-1B petition to USCIS, and sponsorship is generally initiated after a formal offer is extended.
Which visa types does Johnson Controls commonly sponsor for Customer Program Manager roles?
Johnson Controls sponsors H-1B, TN visa, J-1 visa, and F-1 OPT and CPT for Customer Program Manager positions, and supports EB-2 and EB-3 Green Card pathways for longer-term employees. TN visa is an efficient route for Canadian and Mexican nationals in qualifying management or engineering-related categories. Your best-fit visa type depends on your citizenship, current status, and career timeline.
What qualifications and experience does Johnson Controls expect for Customer Program Manager roles?
Johnson Controls typically looks for a bachelor's degree in business administration, engineering, or a related discipline, combined with experience managing large commercial or industrial service accounts. Familiarity with HVAC, building automation, or integrated security systems is a strong differentiator. Candidates who can demonstrate P&L ownership, contract negotiation experience, and cross-functional team coordination are prioritized over generalist account managers.
How do I apply for Customer Program Manager jobs at Johnson Controls?
You can search and apply for Customer Program Manager positions through Johnson Controls' careers site or browse roles filtered by sponsorship eligibility on Migrate Mate. When applying, customize your resume to reflect the specific job title language Johnson Controls uses in their DOL LCA filings and clearly indicate your visa status and work authorization timeline so recruiters can assess sponsorship fit before moving you forward in the process.
How do I manage the timeline between a Johnson Controls offer and my visa filing?
H-1B cap-subject petitions can only be filed for an October 1 start date, so an offer received outside that window may require a gap year or a cap-exempt bridge strategy. F-1 OPT extensions and TN renewals are more flexible on timing. Align your offer negotiation with your current authorization expiry date and ask Johnson Controls' HR team directly how much lead time they need to initiate the sponsorship paperwork.